Donorbox Reviews & Product Details

It has allowed my business (Welsh Histories) the opportunity to receive donations from those who are interested in donating. Prior to Donorbox, my only other form of donation was Patreon and, as you can imagine, it is a daily effort to get people to sign up for it as not everybody uses it. With Donorbox, this problem has been solved - people are far more likely to donate when on my website. So, thanks for the excellent service. Review collected by and hosted on G2.com.

I am yet to find a single dislike about Donorbox. One area to improve, perhaps, could be a comments section with the donation button which gauges the views of those making donations, or not. This would allow us to adapt further to our audience's needs and help them connect with our social cause. Review collected by and hosted on G2.com.

This software package is so affordable, easy to install and use and get all of its benefits in a short time and once it is done, it keeps going on without any further effort to keep and maintain it. It integrates payment processers and gets immediate and timely information about the donors, transaction number, amounts donated and a monthly cumulative report on total donations. This feature of details of donations is the most invaluable together with periodical deposits by Stripe to our bank account, so that we have money to spend. Review collected by and hosted on G2.com.

I had difficulty in updating my Campaign details, because the menus are a bit confusing and the edited details get lost. Further, integration with payment processors is very tedious and intricate, may be perhaps because of strict security requirements by Stripe and Pay Pal. Also, pairing of Stripe M2 reader with the Kiosk tablet is sometimes not easy. In addition, the selection of Campaign Page and Campaign Form are confusing and I had difficulty in linking it with our website.

Most of the advanced features cost extra money each month and such extra payments make this software expensive and unaffordable for organizations with modest budgets for payment of this software. Some of the most useful features could be included in the basic plan and make it more valuable and affordable for small non-profit organizations. Review collected by and hosted on G2.com.

Donorbox made it incredibly easy for us to set up and manage our fundraising campaign. The platform’s user-friendly interface, seamless integration with our website, and ability to accept recurring donations helped us raise over $7,000 last year. The customizable donation forms and automated donor receipts also added a professional touch to our campaign. We especially appreciated the analytics dashboard, which allowed us to track donations and donor engagement effectively. Review collected by and hosted on G2.com.

While Donorbox is a fantastic platform, the processing fees can add up, especially for larger donations. It would be great to have more flexibility in customizing the donor checkout experience.

I would have also liked a little bit more flexibility when designing the campaign look. Review collected by and hosted on G2.com.

It is easy to use even to onboard neophytes to the work. Your custormer service folks have patiently helped me learn the ropes when our charity had questions regarding using your software. Review collected by and hosted on G2.com.

I really prefer having a telephone number to contact someone. I realize that emails are more effecient, but when you are dealing with technical things and other people's money, it would be greatly appreciated if there was a number to call not just a faceless email to write to. Please consider adding this feature. Review collected by and hosted on G2.com.

I used DonorBox for a fundraising campaign and the experience was very positive. The interface is intuitive and allows you to create a campaign in just a few steps, customizing description, images and goals. The payment system is secure and supports several options, facilitating donations.

One of the strengths is the ability to easily share the campaign on social media and via email, increasing visibility. In addition, customer support is prompt and available when needed.

The only thing that could be improved is the reduction of fees on donations, but overall it is a reliable and effective platform to raise funds. Recommended! Review collected by and hosted on G2.com.

The only thing that could be improved is the reduction of fees on donations, but overall it is a reliable and effective platform to raise funds Review collected by and hosted on G2.com.

Our nonprofit chose Donorbox because of the positive experience we'd had on the donor side previously. Donorbox allows us to spend only what we need to accept donations in a user-friendly way. We plan to integrate with our CRM using an affordable add-on. We're so glad Donorbox doesn't require us to purchase a higher tier service overall in order to get this functionality.

We were able to set up a fundraising page and form very quickly. Our experience with customer support so far has been great, responsive and accomodating when confusion about ACH versus bank transfer arose (involving unexpected fees that they then refunded). Review collected by and hosted on G2.com.

We have two main frustrations. One has been that donors do not receive immediate email confirmations when donating via ACH or bank transfer. They have to wait until the funds clear, which can take up to a week if it's over a holiday weekend. The second is that when we update our donation form, despite showing as updated on the preview page, it does not get reflected on the campaign page itself. We are still consulting with support on how to fix this. Review collected by and hosted on G2.com.

The main reason we moved to DonorBox is because our non-profit wants to be able to give thank you gifts for donations. We used charity.gofundme. com for the last 9 years, but they suspended our last fundraiser because we give different thank you gifts for various sizes of donation.

I contacted DonorBox customer service to ask if thank you gifts were allowed, and they responded very quickly and said yes. That was our main reason for switching, but after setting up our first campagin I have to say that DonorBox is better in everyway.

I wish we would have switched to DonorBox years ago. It's amazing how customizable everything is, even without paying for the pro plan. It's great to be able to keep everything on brand with our logos and colors. Sometimes donors get a little nervous about donating because they aren't always confident that the money is going to the right place.

With GoFundMe Charity it was extremely difficult to even get the donors email address, but with DonorBox everything is really easy to figure out so getting thank you gifts to our donors should be straight forward and really easy. Love it so far. Review collected by and hosted on G2.com.

The default progress bar widget thing looked terrible on our website, so I made a custom one that matches our website theme better. Review collected by and hosted on G2.com.

We needed to urgently find a new donor system and after exploring several options, Donorbox came recommended the most. One person described it as the all-around "Swiss Army knife" of donor platforms, and after exploring its many features, I agree. It was easy to set up, it's been easy to use, and donors are really appreciating all the new options. Review collected by and hosted on G2.com.

I wish I could customize some of our interface that donors use. For instance, I had a query from someone trying to enter their phone number but was trying to use punctuation (hyphens and parentheses), and I wish the format either accepted punctuation or explained to fill it in without it. (We ended up having to turn off requiring a phone number so people wouldn't be confused. We didn't want anything to create a barrier.) I also wish it were optional to add an email to the recipient of a donation made in honor or memory of someone. Someone was trying to make a donation in memory of someone who died long ago so they were confused about having to add an email for the recipient. Review collected by and hosted on G2.com.

Donorbox has a great onboarding experience to make sure you can customize your donation link details like design, text copy, and more. Every detail along the setup process is easy but effective. By the end of the process, I had a donation tool customized exactly how I liked it, plus I was still on the free plan. The free plan is extensive and I didn’t have any fomo for any of the premium features. As an organization just starting out, the free plan is great. Review collected by and hosted on G2.com.

All of Donorbox’s plans, including the free tier and paid tiers, take a cut of every single donation. What that means is for every dollar donated to your organization, Donorbox takes a cut. As a professional software engineer, I recognize this as a predatory business practice rooted in corporate greed. It’s clear that the company has designed a great tool, inspired by the unlimited upside of leeching off you. Review collected by and hosted on G2.com.

I didn't know where to start. The market is flooded with donor and fundraising software and I have very specific needs. Donorbox was recommended to me by my media producer and it checked every box! I needed a donate button, a capital campaign, a landing page for Giving Tuesday, one-time and monthly donations, email marketing to donors, and peer-to-peer fundraising for small immediate financial needs. Donorbox has it all and it was FREE to set up. They have great videos and tutorials but the software is so easy to use and it was so easy to integrate with my WIX website. I haven't had to lean on customer support yet, but I know how to once I need them. Review collected by and hosted on G2.com.

I haven't found any downsides yet. 100% of my requirements have been met and it was super easy to set up. Review collected by and hosted on G2.com.