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Donorbox Reviews & Product Details

Donorbox Overview

What is Donorbox?

Donorbox is an all-in-one fundraising platform designed to help nonprofits overcome key challenges like donor drop-off, limited resources, and the need for sustainable growth. With fast, easy-to-use donation forms, an AI-powered CRM, and seamless in-person giving options like Donorbox Live™ Kiosk, we empower organizations to maximize donations, build lasting donor relationships, and streamline their fundraising efforts – online and on-location. Join 100K+ nonprofits who trust Donorbox to grow their impact and sustain their mission.

Donorbox Details
Product Website
Languages Supported
Danish, German, English, French, Italian, Japanese, Dutch, Polish, Portuguese, Spanish, Swedish, Chinese (Traditional)
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Product Description

Donorbox is a powerful fundraising software that is super simple to setup and attracts more recurring donors. Start fundraising with a fast, optimized donation payment system in 15 mins.

How do you position yourself against your competitors?

Donorbox stands out by being the only comprehensive fundraising platform that equips nonprofits with everything they need to fundraise better and grow sustainably. While others offer piecemeal solutions, Donorbox provides a unified, industry-leading suite of tools – from the world’s fastest donation forms and AI-powered CRM to unique offerings like Donorbox Live™ Kiosk for seamless in-person giving.

Our platform is built to tackle every fundraising challenge, guiding nonprofits to increase donations, reduce donor drop-off, and build lasting relationships. We’re more than just a tool; we’re your partner in growth, offering personalized support and innovative solutions that adapt to your evolving needs. Join 100K+ nonprofits who trust Donorbox to not only meet their goals but exceed them.


Seller Details
Seller
Donorbox
Company Website
Year Founded
2014
HQ Location
Arlington County, Virginia
Twitter
@Donorbox
6,137 Twitter followers
LinkedIn® Page
www.linkedin.com
118 employees on LinkedIn®
Description

Donorbox is your all-in-one fundraising partner, empowering nonprofits to effortlessly boost donations online and on-site. With the world’s fastest donation forms – converting
x more than any other platform – we help you beat donor drop-off and maximize fundraising. Our AI-powered CRM strengthens donor relationships with personalized engagement, while Donorbox Live™ Kiosk ensures seamless, secure in-person giving anywhere. From Text-to-Give to expert coaching, Donorbox streamlines your fundraising so you can focus on your mission. Join 80,000+ nonprofits who trust Donorbox to grow donations, sustain their mission, and be ready for any challenge. Let's supercharge your fundraising together.


Abhijoy S.
AS
Overview Provided by:

Recent Donorbox Reviews

foietdons A.
FA
foietdons A.Small-Business (50 or fewer emp.)
4.0 out of 5
"Secure and efficient fundraising platform"
Donorbox is really secured, easy to use, efficient and fast and I love that. In addition, it offers currency choice for the donor.
Niklas G.
NG
Niklas G.Small-Business (50 or fewer emp.)
5.0 out of 5
"My Great Experience with Donorbox"
It has allowed my business (Welsh Histories) the opportunity to receive donations from those who are interested in donating. Prior to Donorbox, my ...
AT
Alissa T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Simple, Reliable and Effective"
I love DonorBox because of its easy to use and understand features for our donors. We have had an easy going experience. I appreciate the trust and...
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Donorbox Media

Donorbox Demo - Helping you help others
The fundraising engine of choice for 80,000+ organizations from 96 countries
Donorbox Demo - The world fastest donation checkout
Raise more with a 4x faster checkout that donors love.
Donorbox Demo - Donorbox Dashboard
Dashboard & Interface
Donorbox Demo - Donorbox Donation Pages
Hosted for free and ready to fit your brand. Customize with your logo and branding, share meaningful content and imagery, and collect more donations with a powerful donation form pre-loaded on your page.
Donorbox Demo - Donorbox Live Kiosk
Turn your tablet into a giving kiosk, and collect cashless donations during events, in your lobby, and on the go.
Donorbox Demo - Donorbox Recurring Donations
Collect daily, weekly, monthly, quarterly and annual recurring donations. Highlight your most preferred recurring donation interval. Assign the donor profile automatically — let donors manage their recurring plan.
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Video Reviews

814 Donorbox Reviews

4.6 out of 5
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814 Donorbox Reviews
4.6 out of 5
814 Donorbox Reviews
4.6 out of 5

Donorbox Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DonorboxQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Niklas G.
NG
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Donorbox?

It has allowed my business (Welsh Histories) the opportunity to receive donations from those who are interested in donating. Prior to Donorbox, my only other form of donation was Patreon and, as you can imagine, it is a daily effort to get people to sign up for it as not everybody uses it. With Donorbox, this problem has been solved - people are far more likely to donate when on my website. So, thanks for the excellent service. Review collected by and hosted on G2.com.

What do you dislike about Donorbox?

I am yet to find a single dislike about Donorbox. One area to improve, perhaps, could be a comments section with the donation button which gauges the views of those making donations, or not. This would allow us to adapt further to our audience's needs and help them connect with our social cause. Review collected by and hosted on G2.com.

What problems is Donorbox solving and how is that benefiting you?

Donorbox is solving a huge problem by increasing our income. Welsh Histories runs on donations from our audience and Donorbox provides us with an easier (than Patreon) method of obtaining donations from people who don't want the hassle of going through another website they likely don't use. One-off donations are often people's preference, too, and Donorbox is great for this. Donorbox is also an opportunity for people who don't wish to buy our products to show appreciation in their preferred way. Review collected by and hosted on G2.com.

AM
President
Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Donorbox?

This software package is so affordable, easy to install and use and get all of its benefits in a short time and once it is done, it keeps going on without any further effort to keep and maintain it. It integrates payment processers and gets immediate and timely information about the donors, transaction number, amounts donated and a monthly cumulative report on total donations. This feature of details of donations is the most invaluable together with periodical deposits by Stripe to our bank account, so that we have money to spend. Review collected by and hosted on G2.com.

What do you dislike about Donorbox?

I had difficulty in updating my Campaign details, because the menus are a bit confusing and the edited details get lost. Further, integration with payment processors is very tedious and intricate, may be perhaps because of strict security requirements by Stripe and Pay Pal. Also, pairing of Stripe M2 reader with the Kiosk tablet is sometimes not easy. In addition, the selection of Campaign Page and Campaign Form are confusing and I had difficulty in linking it with our website.

Most of the advanced features cost extra money each month and such extra payments make this software expensive and unaffordable for organizations with modest budgets for payment of this software. Some of the most useful features could be included in the basic plan and make it more valuable and affordable for small non-profit organizations. Review collected by and hosted on G2.com.

What problems is Donorbox solving and how is that benefiting you?

We had difficulty collecting donations in cash in our Islamic Center because most of our members do not carry cash and we were not getting enough money in donations. With the Donor Box Kiosks, (we installed two in our Center) it is easy for the donors who like to do cashless transactions, to donate money to our Center as and when they please as these Kiosks are there operating 24/7 to accept cashless payments any time. Also, with the Donation Form that is embedded into our website, it easy for our members to donate from their cell phones 24/7 from the comfort of their homes/any other place as they wish. This is also very valuable feature of this software. Immediate emailing of donation receipts to our members who provide their email address is also a very very valuable feature that gives them the satisfaction that their donations are indeed posted to our Center Bank Account and it instigates their confidence in the utility of this software package and also inspires them to use it again and again. Review collected by and hosted on G2.com.

EK
Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Donorbox?

Donorbox made it incredibly easy for us to set up and manage our fundraising campaign. The platform’s user-friendly interface, seamless integration with our website, and ability to accept recurring donations helped us raise over $7,000 last year. The customizable donation forms and automated donor receipts also added a professional touch to our campaign. We especially appreciated the analytics dashboard, which allowed us to track donations and donor engagement effectively. Review collected by and hosted on G2.com.

What do you dislike about Donorbox?

While Donorbox is a fantastic platform, the processing fees can add up, especially for larger donations. It would be great to have more flexibility in customizing the donor checkout experience.

I would have also liked a little bit more flexibility when designing the campaign look. Review collected by and hosted on G2.com.

What problems is Donorbox solving and how is that benefiting you?

Donorbox has helped us streamline our fundraising efforts by providing an easy-to-use platform for collecting donations online. Before using Donorbox, we struggled with managing donor data, tracking contributions, and providing a seamless donation experience. The platform’s automation tools, donor management system, and recurring donation options have significantly improved our ability to engage with supporters. As a result, we were able to raise over $7,000 efficiently and continue growing our donor base with minimal administrative effort. Review collected by and hosted on G2.com.

SD
Executive Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Donorbox?

It is easy to use even to onboard neophytes to the work. Your custormer service folks have patiently helped me learn the ropes when our charity had questions regarding using your software. Review collected by and hosted on G2.com.

What do you dislike about Donorbox?

I really prefer having a telephone number to contact someone. I realize that emails are more effecient, but when you are dealing with technical things and other people's money, it would be greatly appreciated if there was a number to call not just a faceless email to write to. Please consider adding this feature. Review collected by and hosted on G2.com.

What problems is Donorbox solving and how is that benefiting you?

Donor Box helps us reciept donations and do end of year giving statements. It also helps us track invidiual gifts and donors when we have a querry. We have recently added the MailChimp integration which we appreciate as well. We are considering other Donor Box upgrades/features for down the road as our needs expand. Review collected by and hosted on G2.com.

Laura K.
LK
Treasurer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Donorbox?

Our nonprofit chose Donorbox because of the positive experience we'd had on the donor side previously. Donorbox allows us to spend only what we need to accept donations in a user-friendly way. We plan to integrate with our CRM using an affordable add-on. We're so glad Donorbox doesn't require us to purchase a higher tier service overall in order to get this functionality.

We were able to set up a fundraising page and form very quickly. Our experience with customer support so far has been great, responsive and accomodating when confusion about ACH versus bank transfer arose (involving unexpected fees that they then refunded). Review collected by and hosted on G2.com.

What do you dislike about Donorbox?

We have two main frustrations. One has been that donors do not receive immediate email confirmations when donating via ACH or bank transfer. They have to wait until the funds clear, which can take up to a week if it's over a holiday weekend. The second is that when we update our donation form, despite showing as updated on the preview page, it does not get reflected on the campaign page itself. We are still consulting with support on how to fix this. Review collected by and hosted on G2.com.

What problems is Donorbox solving and how is that benefiting you?

We needed a cost-effective platform to accept donations and issue automatic receipts, as well as give donors a smooth experience for managing their recurring donations. Donorbox provides those features and doesn't force us to purchase what we don't need. Review collected by and hosted on G2.com.

Ben F.
BF
Chief Executive Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Donorbox?

The main reason we moved to DonorBox is because our non-profit wants to be able to give thank you gifts for donations. We used charity.gofundme. com for the last 9 years, but they suspended our last fundraiser because we give different thank you gifts for various sizes of donation.

I contacted DonorBox customer service to ask if thank you gifts were allowed, and they responded very quickly and said yes. That was our main reason for switching, but after setting up our first campagin I have to say that DonorBox is better in everyway.

I wish we would have switched to DonorBox years ago. It's amazing how customizable everything is, even without paying for the pro plan. It's great to be able to keep everything on brand with our logos and colors. Sometimes donors get a little nervous about donating because they aren't always confident that the money is going to the right place.

With GoFundMe Charity it was extremely difficult to even get the donors email address, but with DonorBox everything is really easy to figure out so getting thank you gifts to our donors should be straight forward and really easy. Love it so far. Review collected by and hosted on G2.com.

What do you dislike about Donorbox?

The default progress bar widget thing looked terrible on our website, so I made a custom one that matches our website theme better. Review collected by and hosted on G2.com.

What problems is Donorbox solving and how is that benefiting you?

It's nice to use an external site to manage our fundraisers. We receive quite a few donations from our main website, but it saves us a lot of work to set up a donation campaign through DonorBox. We've had a PayPal business account and a PayPal Giving Fund account for our non-profit for 20 years, but a lot of people complain that it doesn't work for them for various reasons. We've been considering setting up a stripe account anyways, and when we saw that DonorBox links easily with Stripe we decided to go with that. A surprisingly large number of payment processor refuse to let non-profits use their service, but with DonorBox's help we were confident that Stripe wouldn't ban us for being a 501(c)(3) like a lot of other payment processors have done to us in the past. Review collected by and hosted on G2.com.

LG
Executive Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Donorbox?

We needed to urgently find a new donor system and after exploring several options, Donorbox came recommended the most. One person described it as the all-around "Swiss Army knife" of donor platforms, and after exploring its many features, I agree. It was easy to set up, it's been easy to use, and donors are really appreciating all the new options. Review collected by and hosted on G2.com.

What do you dislike about Donorbox?

I wish I could customize some of our interface that donors use. For instance, I had a query from someone trying to enter their phone number but was trying to use punctuation (hyphens and parentheses), and I wish the format either accepted punctuation or explained to fill it in without it. (We ended up having to turn off requiring a phone number so people wouldn't be confused. We didn't want anything to create a barrier.) I also wish it were optional to add an email to the recipient of a donation made in honor or memory of someone. Someone was trying to make a donation in memory of someone who died long ago so they were confused about having to add an email for the recipient. Review collected by and hosted on G2.com.

What problems is Donorbox solving and how is that benefiting you?

We needed a better system to accept donations. Review collected by and hosted on G2.com.

MG
Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Donorbox?

I didn't know where to start. The market is flooded with donor and fundraising software and I have very specific needs. Donorbox was recommended to me by my media producer and it checked every box! I needed a donate button, a capital campaign, a landing page for Giving Tuesday, one-time and monthly donations, email marketing to donors, and peer-to-peer fundraising for small immediate financial needs. Donorbox has it all and it was FREE to set up. They have great videos and tutorials but the software is so easy to use and it was so easy to integrate with my WIX website. I haven't had to lean on customer support yet, but I know how to once I need them. Review collected by and hosted on G2.com.

What do you dislike about Donorbox?

I haven't found any downsides yet. 100% of my requirements have been met and it was super easy to set up. Review collected by and hosted on G2.com.

What problems is Donorbox solving and how is that benefiting you?

I have a full-time job and am launching a non-profit startup restaurant in my free time. I needed something fast and turnkey and Donorbox met all my needs and was super easy to set up. Review collected by and hosted on G2.com.

Paula M.
PM
Executive Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Donorbox?

It's very easy to use, and the pages walk you through step by step to set up your fundraising campaigns. I like that the dashboard allows you to easily generate QR codes for the page. The free version offers a lot of tools. Review collected by and hosted on G2.com.

What do you dislike about Donorbox?

The dashboard does a weird thing where it scrolls up every time I try to edit the campaign description Review collected by and hosted on G2.com.

What problems is Donorbox solving and how is that benefiting you?

I need an easy to use fundraising platform that I can send out to volunteers in order for them to set up their peer to peer fundraising pages. I find donorbox to be intuitive and it looks more professional and offers more tools than other similar platforms. Review collected by and hosted on G2.com.

Cristian M.
CM
Presidente de empresa
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Donorbox?

What I like best about Donorbox is its easy to understand connection point and adaptability.

It makes setting up gift crusades unquestionably basic, in any event, for individuals without specialized aptitude.

The stage offers adaptable choices, repeating gift highlights, and consistent incorporations with different devices, making it a strong answer for overseeing gathering pledges endeavors productively. Review collected by and hosted on G2.com.

What do you dislike about Donorbox?

Actually, there is nothing I dislike about the platform so far. Review collected by and hosted on G2.com.

What problems is Donorbox solving and how is that benefiting you?

Donorbox is addressing the test of making and overseeing compelling gathering pledges crusades without requiring broad specialized information or assets.

It improves on the gift cycle for both the association and the benefactors by offering a smooth and secure insight. This has helped me by saving time, expanding contributor commitment through repeating gifts, and giving point by point investigation to follow crusade execution and settle on informed choices. Review collected by and hosted on G2.com.