Givebutter Reviews & Product Details

What I really appreciate about Givebutter is that it works as a streamlined, all-in-one platform for most nonprofits. Before signing up for Plus, I relied on several different tools—Mailchimp for email marketing, Eventbrite for ticket sales, and a bunch of spreadsheets to track donor and fundraising data. Givebutter has made my job easier by serving as a central hub for most of what I was already using. I also appreciate how fast and responsive the team is, especially after joining. Review collected by and hosted on G2.com.

There are some limits on customization, especially around user permissions. I wish there were a way to tailor a user’s role so they only have access to certain features, since every situation is different. I also wish there were more options for customizing emails and texts, including additional templates to choose from. Another improvement would be the ability to send text messages back and forth through the Engage tab; that would be helpful when I need to contact a donor without having to use a cellular device. Pricing-wise, I think it’s very reasonable. Review collected by and hosted on G2.com.

As someone who has fundraised professionally and used many donor platforms, Givebutter is easily the best. It’s easy to use, it’s intuitive, it allows me to do everything I need, and it’s free tier allows my small nonprofit to keep the funds we raise and put it toward the work we do rather than to overhead. Review collected by and hosted on G2.com.

I haven’t found much, to be honest. I’d love to be able to customize the event pages a little more, but I am using the free version of Givebutter and certainly do not expect that kind of functionality for free. Review collected by and hosted on G2.com.

I like that Givebutter integrates almost every aspect of our organization. This allowed us to replace three separate products we were using that weren't talking to each other. Review collected by and hosted on G2.com.

I wish it had volunteer hours tracking and a two-way sync with QuickBooks. Currently, we have to use an outside product to track our volunteer hours. The problems we run into with Quickbooks are lack of check number and deposit date synching, changes made to Givebutter transactions after sync don't re-sync, and changes made to transactions in QuickBooks don't update Givebutter. Review collected by and hosted on G2.com.

We really like that it doesn't take a percentage of donations, and that the free version is robust. However, we're ready to move towards greater CRM capability thus I will have many more features to delve into soon. Customer service is also a MAJOR draw – the 24/7, 365 model is invaluable. I often reference this to colleagues. Review collected by and hosted on G2.com.

So far, the email campaign report metrics are a bit meager, and the segmenting can be a bit confusing / clunky. I have not yet had a chance to work with automations or many of the other paid features, like high level reporting, but look forward to doing so upon upgrading to Givebutter Plus. Review collected by and hosted on G2.com.

I love having a CRM database integrated in with our fundraising efforts to track data on our donors. I also really appreciate that processing fees are covered for our fundraisers. The interface is great, and the support documents are friendly and helpful. Review collected by and hosted on G2.com.

Logging in using 2-factor authentication always requires me to get out my phone and look for a text. I would much rather use a 6-digit authentication code for quicker access. Also, some of our donors were confused by the additional platform fees added to their donation. In the payment window, it's rather ambiguous what extra fees are being added and that the donor has the option to not cover the fees. I understand this is intentional to help Givebutter make money, but it is misleading to some of our donors and reflected poorly on our organization. Review collected by and hosted on G2.com.

GiveButter is easy to use, and even the free version is set up with everything a non-profit needs to track contacts, donors, manage fundraising events, and send communications. It's pretty intuitive. They also offer a lot of training resources for people who are new to fundraising. Review collected by and hosted on G2.com.

Offering donors an opportunity to pay for the service fees is good and bad. I like that it's transparent, but also instill a bit of conflict for the donor with every transaction. Then there is an opportunity to tip as well, which some donors said they were confused by. There is an option to turn off this feature, but I haven't quite figured out the right approach for donors that also supports the platform. Review collected by and hosted on G2.com.

Givebutter gives our nonprofit an all-in-one place to manage our donors effectively, with a clear visual of who our regular donors are, and the documentation we need for tax purposes. Being able to send emails directly from the system is a real asset, even though we’re not yet taking full advantage of that feature. Overall, it helps our small nonprofit fundraise effectively throughout the year, whether we’re using the general donation option or setting up individual fundraisers. Review collected by and hosted on G2.com.

My only complaint at the moment is how long it takes to export data from the system. Exporting a 30-day range with fewer than 100 donations took multiple hours to finish, which feels a bit extreme for such a small sample. Aside from that, we’ve been very happy with the platform overall. Review collected by and hosted on G2.com.

The campaigns are easy to set up, as it creates a step-by-step walk through so you cant forget anything! The automated deposit feature is helpful because it saves time and having to remember to push donations through every day/week. I also just discovered the custom field under Ticketing, so now when a person purchases a ticket, you can collect their t-shirt size or another piece of critical info. Review collected by and hosted on G2.com.

The only downside I can think of currently is that when money is pushed through to our checking account, the transaction doesnt list what campaign it came from. But, on the flip side it's pretty easy to find out by logging in. Review collected by and hosted on G2.com.

I like that Givebutter provides a central repository for our campaign page, ticket sales, and auction fundraising, which automatically integrates with our ongoing donor management. The front end user interface is very easy to use, and the campaign page setup was quite easy. I appreciate that the Givebutter team is very attentive to issues that arise. Additionally, we liked that Givebutter is an all-in-one solution, and it's the cheapest option with great customer support. Review collected by and hosted on G2.com.

The backend utility of Givebutter needs work. I need to be able to do more editing to subject lines on auto emails, and have bidder and ticket integration so it's not two steps. The mobile app and the desktop experience do not seem to be in sync. You can check people out on the app, but not on desktop. You can assign bidder numbers on desktop but not on app. The app was not charging fees for admin running vaulted cards. For the 'buy it now', a bidder could only buy once, not in multiples. All 'buy it now' items sent an email saying 'Congratulations on Winning', which doesn't make sense for a paddle raise or raffle ticket purchase. Tech support/updates seem hodgepodge. Review collected by and hosted on G2.com.

Givebutter is extremely easy to use and doesn’t require much technical knowledge to get started. I really like how everything - donations, fundraising pages, donor information, and event tools is centralized in one platform. The interface is clean and intuitive, which makes it easy to train new team members quickly. I also appreciate the transparency around fees and the flexibility it gives donors. Review collected by and hosted on G2.com.

While Givebutter is very user-friendly, some advanced customization options are limited, especially for organizations that want more control over branding or detailed reporting. Certain features could benefit from more advanced filtering and analytics. Additionally, some integrations require workarounds rather than seamless setup. Review collected by and hosted on G2.com.