Givebutter Reviews & Product Details

We really like that it doesn't take a percentage of donations, and that the free version is robust. However, we're ready to move towards greater CRM capability thus I will have many more features to delve into soon. Customer service is also a MAJOR draw – the 24/7, 365 model is invaluable. I often reference this to colleagues. Review collected by and hosted on G2.com.

So far, the email campaign report metrics are a bit meager, and the segmenting can be a bit confusing / clunky. I have not yet had a chance to work with automations or many of the other paid features, like high level reporting, but look forward to doing so upon upgrading to Givebutter Plus. Review collected by and hosted on G2.com.

I love having a CRM database integrated in with our fundraising efforts to track data on our donors. I also really appreciate that processing fees are covered for our fundraisers. The interface is great, and the support documents are friendly and helpful. Review collected by and hosted on G2.com.

Logging in using 2-factor authentication always requires me to get out my phone and look for a text. I would much rather use a 6-digit authentication code for quicker access. Also, some of our donors were confused by the additional platform fees added to their donation. In the payment window, it's rather ambiguous what extra fees are being added and that the donor has the option to not cover the fees. I understand this is intentional to help Givebutter make money, but it is misleading to some of our donors and reflected poorly on our organization. Review collected by and hosted on G2.com.

GiveButter is easy to use, and even the free version is set up with everything a non-profit needs to track contacts, donors, manage fundraising events, and send communications. It's pretty intuitive. They also offer a lot of training resources for people who are new to fundraising. Review collected by and hosted on G2.com.

Offering donors an opportunity to pay for the service fees is good and bad. I like that it's transparent, but also instill a bit of conflict for the donor with every transaction. Then there is an opportunity to tip as well, which some donors said they were confused by. There is an option to turn off this feature, but I haven't quite figured out the right approach for donors that also supports the platform. Review collected by and hosted on G2.com.

Givebutter gives our nonprofit an all-in-one place to manage our donors effectively, with a clear visual of who our regular donors are, and the documentation we need for tax purposes. Being able to send emails directly from the system is a real asset, even though we’re not yet taking full advantage of that feature. Overall, it helps our small nonprofit fundraise effectively throughout the year, whether we’re using the general donation option or setting up individual fundraisers. Review collected by and hosted on G2.com.

My only complaint at the moment is how long it takes to export data from the system. Exporting a 30-day range with fewer than 100 donations took multiple hours to finish, which feels a bit extreme for such a small sample. Aside from that, we’ve been very happy with the platform overall. Review collected by and hosted on G2.com.

The campaigns are easy to set up, as it creates a step-by-step walk through so you cant forget anything! The automated deposit feature is helpful because it saves time and having to remember to push donations through every day/week. I also just discovered the custom field under Ticketing, so now when a person purchases a ticket, you can collect their t-shirt size or another piece of critical info. Review collected by and hosted on G2.com.

The only downside I can think of currently is that when money is pushed through to our checking account, the transaction doesnt list what campaign it came from. But, on the flip side it's pretty easy to find out by logging in. Review collected by and hosted on G2.com.

The cost which for our nonprofit it works out well. This is the organizations first CRM and it is helping manage donors and campaigns. It is easy to use and implement. I really love the tech support via chat. Always very timely and can answer my questions-even if I don't like the answer. Review collected by and hosted on G2.com.

We could not use the newsletter or the registration for classes functionality because you can't edit much or remove features. For example, when I go to register for a class, I don't want to see the donation box anywhere. Or when we want to send a newsletter, we can't insert a pdf from CANVA that has all of the links or change the width or size of the newsletter. Review collected by and hosted on G2.com.

I like the interface in Givebutter. It's just easier to use, and it's a better experience for the donors. Review collected by and hosted on G2.com.

It doesn't collect sales tax on auctions, which means we are liable to pay for the taxes out of pocket. This makes the product ~10% more expensive than any competitor!!! We almost missed this and could have been audited by the IRS. The product is riddled with dark UX patterns. The product claims to have user opt in for tips, but many users report not noticing that they're paying them. When our nonprofit went to withdraw funds from the product, we were deceived into giving GB a 3% tip! Thankfully, they offered to refund this tip, but I imagine that many people don't notice or miss the window request a refund. Review collected by and hosted on G2.com.

Because we are a small and poor nonprofitall, we absolutely love that Givebutter is 100% fee free, has all in 1 tools, easy to implement, has great customer service and is easy to navigate. Most important, unlike PayPal, GiveButter allows for donors to make recurring donations withougt having to create an account and that issue was the main reason why we decided to seek an alternative to PayPal. Review collected by and hosted on G2.com.

Although the tipping prompts can be pesky and annoying, we don't mind them because the service is free and because they aren't super annoying. What others meay see as a con (the lack of deep CRM integrations, advanced reporting, and customization), those features aren't a limitation for us as we don't need or use them. Therefore, there are no cons for us at all when using Givebutter. Review collected by and hosted on G2.com.

I love that it is providing a free and comprehensive service to non-profits, making raising money so much easier. I first use Givebutter for a personal fundraiser and was blown away by how easy it was to use the virtual auction software. We raised over $5,000 that day and I still talk about Givebutter and how it was a big reason for the success in that fundraiser. Since then I've held two more virtual auctions for clients, handled email engagement, and created reports. I've found very little I don't like. Review collected by and hosted on G2.com.

There isn't much I don't like about Givebutter, if I had to as something, I'd say that the email UX can be a little tricky if you aren't familiar with it. I've had clients hire me just to put emails in for them, and, as much as I like the business, I feel bad for these non-profits who are spending their hard-earned money for something so simple. Review collected by and hosted on G2.com.

I really like how easy it is to set up a campaign with Givebutter. I love all the options for deciding if you want to do something hybrid, in person, or virtual. I also love the fact that you can customize so many different pieces. One thing I especially love is the support. While sometimes I don't get the answers that I need, I am able to get support anytime I need it, which is very important as I typically work on our events in the evenings or on the weekends. Also, having support available twenty-four seven is really important to me and allows me to execute these events easily. I appreciate the customization options for various types of events and that Givebutter has allowed me to create visibility for members of our parent-teacher organization with live stats. I love that I can add more as time goes by and I appreciate that I can decide what I want to use, like custom fields or QR codes, and set that up. I also am pleased that Gift Butter has replaced two other software programs, creating a one-stop shop. Review collected by and hosted on G2.com.

Specifically, there are quite a few places that Givebutter seems a little bit behind in. One of those places is the way that things display on reporting. Another one is a very common need for auctions, like a paddle raise functionality, that has been in the works for over a year and still is not available. Right now, the way that you have to execute on that in the system is a little bit burdensome during the event. Some of the more technical needs for events are just not quite there, and we are left as organizers to do a lot of workarounds. I think better reporting and also to have better visibility into new features and functionality would be really helpful. Things seem to be dragging on, and only the most popular items are getting addressed, while some of the more impactful items are not as popular but are just as, or more needed. Review collected by and hosted on G2.com.