# Best Nonprofit CRM Software

  *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)*

   Nonprofit organizations use CRM software that has been specifically designed to manage the relationship between nonprofits and constituents, such as donors, volunteers and members. Nonprofit CRM software helps organizations attract and retain members who are willing to support the organization financially or through volunteer work. This type of software is mainly used by nonprofit employees responsible with outreach, marketing, PR, or fundraising. Managers use nonprofit CRM to track the efficiency of their marketing efforts and to estimate the involvement of their members in various activities (events, fundraising, etc.).

This type of software integrates with [accounting](https://www.g2.com/categories/accounting) or payment solutions to track donations. Integration with other software solutions for nonprofit companies like [grant management](https://www.g2.com/categories/grant-management) or [fundraising](https://www.g2.com/categories/fundraising) is also important. Also, integration with other sales and marketing solutions is needed when these features are not included in the CRM solution.

To qualify for inclusion in the Nonprofit CRM category, a product must:

- Provide features to create, manage and track marketing campaigns
- Include lead management functionality to prioritize marketing activities
- Deliver online portals for members and donors to: create and manage profiles, make donations, or register for events
- Facilitate communication with constituents using their preferred channels (email, phone, social media)
- Manage constituents profile information as well as their contributions to activities or fundraising





## Category Overview

**Total Products under this Category:** 145


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,800+ Authentic Reviews
- 145+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Nonprofit CRM Software At A Glance

- **Leader:** [Givebutter](https://www.g2.com/products/givebutter/reviews)
- **Highest Performer:** [CharityEngine](https://www.g2.com/products/charityengine-charityengine/reviews)
- **Easiest to Use:** [Zeffy](https://www.g2.com/products/zeffy/reviews)
- **Top Trending:** [Givebutter](https://www.g2.com/products/givebutter/reviews)
- **Best Free Software:** [Givebutter](https://www.g2.com/products/givebutter/reviews)

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Givebutter](https://www.g2.com/products/givebutter/reviews)
  Givebutter is the most-loved nonprofit fundraising platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple categories of tools, including donation forms, fundraising campaigns, events, auctions, donor management (CRM), email, texting, and more—all for free, thanks to a 100% transparent tip-or-fee model. As the #1 rated nonprofit software company on G2 across multiple categories, Givebutter is on a mission to power the next billion changemakers. For more information on Givebutter, visit https://givebutter.com. Givebutter: Raise more. Pay less. Give better. 💛


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 2,037

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.5/10)
- **Fundraising:** 9.0/10 (Category avg: 8.0/10)
- **Reporting:** 8.3/10 (Category avg: 7.8/10)
- **Donor Communications:** 8.7/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Givebutter](https://www.g2.com/sellers/givebutter)
- **Company Website:** https://www.givebutter.com
- **Year Founded:** 2016
- **HQ Location:** Washington, DC
- **Twitter:** @givebutter (1,777 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/givebutter/about (149 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director, Director of Development
  - **Top Industries:** Non-Profit Organization Management, Fund-Raising
  - **Company Size:** 83% Small-Business, 11% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (419 reviews)
- Fundraising (227 reviews)
- Intuitive (179 reviews)
- Easy Setup (175 reviews)
- Setup Ease (150 reviews)

**Cons:**

- Missing Features (86 reviews)
- Donation Management (64 reviews)
- High Fees (55 reviews)
- Limited Customization (55 reviews)
- Tipping Confusion (49 reviews)

  ### 2. [Zeffy](https://www.g2.com/products/zeffy/reviews)
  What is Zeffy? Zeffy is a comprehensive fundraising platform designed exclusively for nonprofit organizations. As the only 100% free fundraising solution in the market, Zeffy enables nonprofits to raise funds without incurring any transaction fees, platform fees, or hidden charges, ensuring every dollar raised goes directly to their cause. Product Description: Zeffy serves as an all-in-one fundraising management system that addresses the critical challenge nonprofits face with traditional fundraising tools: losing 5-10% of donations to fees. The platform covers all credit card processing costs and operational expenses, allowing organizations to maximize their fundraising impact while accessing professional-grade tools typically reserved for fee-based platforms. Key Features & Benefits: • 100% fee-free fundraising: Zeffy covers all credit card processing fees and platform costs, ensuring every dollar raised goes directly to your cause—no transaction fees, platform fees, or hidden charges • Comprehensive fundraising toolkit: Create donation forms, sell event tickets, run online raffles and auctions, launch peer-to-peer campaigns, manage memberships, and operate an online store—all from one platform • Automated donor management: Track donor information, send automated tax receipts, manage recurring donations, and build stronger relationships with integrated CRM capabilities • Customizable branding: Tailor all forms and pages to match your organization's branding and messaging for a seamless donor experience • Real-time reporting and analytics: Monitor campaign performance, track donor behavior, and make data-driven decisions with comprehensive insights and reporting tools Target Users: Zeffy caters to nonprofit organizations of all sizes, from small grassroots initiatives to established charitable institutions. Primary users include development directors, fundraising coordinators, and nonprofit administrators seeking cost-effective fundraising solutions without compromising on functionality or donor experience. Use Cases: Organizations utilize Zeffy for donation drives, event fundraising, membership campaigns, merchandise sales, silent auctions, and peer-to-peer fundraising initiatives. The platform particularly benefits nonprofits operating on tight budgets where fee savings directly impact program funding and organizational sustainability. Market Position: With over 100,000 nonprofit users who have collectively raised more than $2 billion while saving over $100 million in fees, Zeffy has established itself as a trusted alternative to fee-based platforms.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 867

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.5/10)
- **Fundraising:** 9.4/10 (Category avg: 8.0/10)
- **Reporting:** 8.5/10 (Category avg: 7.8/10)
- **Donor Communications:** 9.5/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Zeffy](https://www.g2.com/sellers/zeffy-0fff6cf3-999d-4024-9587-e9575dd1d531)
- **Company Website:** https://www.zeffy.com/
- **Year Founded:** 2017
- **HQ Location:** Montreal, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/zeffy/ (57 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director, President
  - **Top Industries:** Non-Profit Organization Management, Fund-Raising
  - **Company Size:** 67% Small-Business, 4% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (499 reviews)
- No Fees (323 reviews)
- Easy Setup (297 reviews)
- Setup Ease (264 reviews)
- Fundraising (240 reviews)

**Cons:**

- Missing Features (69 reviews)
- Donation Management (64 reviews)
- Limitations (56 reviews)
- Donation Issues (51 reviews)
- Payment Issues (51 reviews)

  ### 3. [Donorbox](https://www.g2.com/products/donorbox/reviews)
  Donorbox is an all-in-one fundraising platform designed to help nonprofits overcome key challenges like donor drop-off, limited resources, and the need for sustainable growth. With fast, easy-to-use donation forms, an AI-powered CRM, and seamless in-person giving options like Donorbox Live™ Kiosk, we empower organizations to maximize donations, build lasting donor relationships, and streamline their fundraising efforts – online and on-location. Join 100K+ nonprofits who trust Donorbox to grow their impact and sustain their mission.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,411

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.5/10)
- **Fundraising:** 8.9/10 (Category avg: 8.0/10)
- **Reporting:** 8.5/10 (Category avg: 7.8/10)
- **Donor Communications:** 8.5/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Donorbox](https://www.g2.com/sellers/donorbox-422bc4ae-80a0-47f5-8605-804bfe247faa)
- **Company Website:** https://donorbox.org
- **Year Founded:** 2014
- **HQ Location:** Arlington County, Virginia
- **Twitter:** @Donorbox (6,076 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3704931/ (146 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director, Director
  - **Top Industries:** Non-Profit Organization Management, Religious Institutions
  - **Company Size:** 86% Small-Business, 3% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (442 reviews)
- Easy Setup (349 reviews)
- Setup Ease (300 reviews)
- Donations Management (236 reviews)
- Fundraising (175 reviews)

**Cons:**

- High Fees (110 reviews)
- Donation Management (100 reviews)
- Pricing Issues (92 reviews)
- Payment Issues (72 reviews)
- Limited Customization (69 reviews)

  ### 4. [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews)
  Bloomerang CRM helps you raise more by turning donor data into deeper relationships and smarter strategies. With a complete 360º view of every supporter, this intuitive solution makes it easy to identify top prospects, personalize outreach, and retain more donors—without the complexity of disconnected tools or messy spreadsheets. Engagement and Generosity Scores, real-time dashboards, and powerful mobile access help you see who’s ready to give and when to reach out—so you can fundraise with confidence. From first-time donors to lifelong champions, every interaction is an opportunity to inspire greater generosity. As part of the Bloomerang Giving Platform, Bloomerang CRM connects seamlessly with your fundraising, volunteer, and stewardship tools—giving your entire team a single, unified view of donor relationships. Whether you’re planning a campaign, segmenting your list, or building your year-end appeal, Bloomerang CRM helps you move faster, raise smarter, and grow stronger. Your mission deserves more than incremental progress. Unlock an unstoppable support engine with Bloomerang’s revolutionary Giving Platform, turning every action into deeper donor connections and a compounding cycle of growth. Raise more, retain more, and reach further than ever before.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 871

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.5/10)
- **Fundraising:** 8.7/10 (Category avg: 8.0/10)
- **Reporting:** 8.9/10 (Category avg: 7.8/10)
- **Donor Communications:** 8.8/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Bloomerang Giving Platform](https://www.g2.com/sellers/bloomerang-giving-platform)
- **Company Website:** https://bloomerang.co
- **Year Founded:** 2012
- **HQ Location:** Indianapolis
- **Twitter:** @bloomerangTech (7,692 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2675499/ (584 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director, Director of Development
  - **Top Industries:** Non-Profit Organization Management, Fund-Raising
  - **Company Size:** 82% Small-Business, 18% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (31 reviews)
- Customer Support (15 reviews)
- Report Generation (15 reviews)
- Reporting (15 reviews)
- Intuitive (13 reviews)

**Cons:**

- Email Functionality (9 reviews)
- Limited Features (9 reviews)
- Email Management (7 reviews)
- Limited Customization (7 reviews)
- Learning Curve (5 reviews)

  ### 5. [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews)
  Neon CRM is the nonprofit relationship management platform that empowers small and midsize nonprofits to make and maintain the personal connections that drive real, long-term growth. Instead of juggling disconnected tools and spreadsheets, your team can manage fundraising, communications, events, and supporter data in one intuitive, modern platform—giving you a complete view of every supporter relationship. With all your data and tools in one place, Neon CRM provides a true 360° view of your supporters. You can see how donors give over time, how volunteers engage, and how participants show up across campaigns and events. This insight makes it easier to spot opportunities, like turning a first-time donor into a monthly supporter or nurturing a long-time volunteer into a future major giver. Neon CRM’s powerful fundraising tools help you raise more while building a stronger, more connected community. Create flexible, conversion-friendly donation forms, run targeted campaigns, and grow a sustainable recurring giving program. Engage supporters with built-in tools for peer-to-peer fundraising, volunteer management, memberships, and events—all fully connected to your donor data so every interaction deepens the relationship. As your organization grows, Neon CRM helps ensure you’re always communicating with purpose. You can easily set up automated welcome series, timely thank-you messages, and thoughtful re-engagement emails that feel personal and authentic. These automations save your team hours of manual work while ensuring supporters receive the right message at the right time—strengthening trust and increasing donor loyalty. Putting personal connections first leads to measurable results. Nonprofits using Neon CRM see an average donation growth of 33% in their first year. By unifying data, reducing manual work, and enabling more meaningful engagement, Neon CRM helps organizations grow without losing the human touch that makes their mission matter. With a dedicated U.S.-based support hub, 24/7 intelligent troubleshooting, faster response times, and expanded weekend availability, Neon One now provides industry-leading customer support. At Neon One, we believe your technology should grow with you. That’s why Neon CRM offers fair, affordable pricing on a sliding scale based on your organization’s revenue, not the number of contacts in your database. You can focus on building relationships and increasing impact, confident that your platform is designed to support you at every stage of growth.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 408

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.5/10)
- **Fundraising:** 8.3/10 (Category avg: 8.0/10)
- **Reporting:** 7.8/10 (Category avg: 7.8/10)
- **Donor Communications:** 8.1/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Neon One, LLC](https://www.g2.com/sellers/neon-one-llc)
- **Company Website:** https://neonone.com/
- **Year Founded:** 2018
- **HQ Location:** Chicago, IL
- **Twitter:** @NeonOneTech (634 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/neonone/ (192 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director, Operations Manager
  - **Top Industries:** Non-Profit Organization Management, Performing Arts
  - **Company Size:** 86% Small-Business, 9% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (56 reviews)
- Features (43 reviews)
- Customer Support (33 reviews)
- Donor Management (33 reviews)
- All-in-one Solution (22 reviews)

**Cons:**

- Difficult Learning (20 reviews)
- Not Intuitive (20 reviews)
- Lacking Features (16 reviews)
- Missing Features (16 reviews)
- Inefficient Reporting (15 reviews)

  ### 6. [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews)
  1) At Salesforce.org, we believe technology when used for good can change the world. It is the most powerful equalizer of our time, providing access to data, knowledge, and above all, connections. Salesforce.org (http://salesforce.org/) offers solutions built on the Salesforce platform, designed for the needs of nonprofits, educational institutions, and foundations. As a social enterprise, the more missions our technology supports, the more we’re able to invest back into innovation and communities, creating an endless circle of good. 2) The Nonprofit Cloud offers nonprofits solutions in: \* Fundraising \* Reporting and Analytics \* Income Management \* Donor Engagement \* Donation Management \* Marketing Communications and Engagement \* Personalized Journeys \* Marketing Automation \* Community Portals \* Attribution & AI \* Program Management and Service Delivery \* Program Delivery \* Grants Management \* Impact Measurement \* Volunteer Management \* Advocacy \* Hotline/Helpline Management \* Case Management \* Project Management \* Salesforce.org (http://salesforce.org/) also offers Foundations and grantmaking nonprofits outbound grants management solutions. 3) The Nonprofit Cloud has solutions to help you manage and deliver your programs and services, raise more funds, engage more effectively with your stakeholders, and understand and share your impact all on a single technology platform. And you don't have to go it alone. Nonprofits have unique technology needs so Salesforce.org (http://salesforce.org/) offers Success Services for: \* Always-on expertise: learn from the people who know Salesforce best \* Data-driven insights: plan your strategic roadmap \* Design-led innovation: create experiences that delight your constituents We also have an incredible ecosystem of implementation partners with subject matter expertise to help you get your system configured right the first time and up and running quickly and effectively. Nonprofits everywhere are choosing the #1 CRM platform over Salesforce competitors like never before. Join them. \* 89% of Salesforce.org customers say Salesforce has helped improve their ability to achieve their mission \* +49% faster response to constituents \* +24% donor retention \* -32% service and support costs \* -17% cost per dollar raised


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 82

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.5/10)
- **Fundraising:** 7.5/10 (Category avg: 8.0/10)
- **Reporting:** 8.8/10 (Category avg: 7.8/10)
- **Donor Communications:** 7.2/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (581,281 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®)
- **Ownership:** NYSE:CRM

**Reviewer Demographics:**
  - **Top Industries:** Non-Profit Organization Management
  - **Company Size:** 62% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Customizability (2 reviews)
- Customization (2 reviews)
- Features (2 reviews)
- CRM Integration (1 reviews)
- Data Storage (1 reviews)

**Cons:**

- Confusing Terminology (1 reviews)
- Difficult Learning (1 reviews)
- Difficult Learning Curve (1 reviews)
- Expensive (1 reviews)
- High Fees (1 reviews)

  ### 7. [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews)
  On average, Raiser's Edge NXT customers experience: - 35% growth in number of donors - 48% growth in number of gifts - 44% growth in total dollars raised Blackbaud Raisers Edge NXT is a cloud-based fundraising and relationship management solution that's smart, fully integrated, and purpose-built exclusively for fundraising. Its advanced technology will streamline your data and reporting processes, increasing operational efficiency, and provide insight to every stage of the constituent lifecycle, helping you attract new supporters, engage them with the right communications according to their unique preferences, and grow their impact on your mission.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 614

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 8.5/10)
- **Fundraising:** 7.1/10 (Category avg: 8.0/10)
- **Reporting:** 6.6/10 (Category avg: 7.8/10)
- **Donor Communications:** 6.2/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Blackbaud](https://www.g2.com/sellers/blackbaud)
- **Company Website:** https://www.blackbaud.com/
- **Year Founded:** 1981
- **HQ Location:** Charleston, South Carolina
- **Twitter:** @blackbaud (32,570 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/162724/ (3,168 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Development Associate, Development Coordinator
  - **Top Industries:** Non-Profit Organization Management, Higher Education
  - **Company Size:** 49% Mid-Market, 40% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (69 reviews)
- Intuitive (30 reviews)
- User Experience (29 reviews)
- Features (25 reviews)
- Donor Management (24 reviews)

**Cons:**

- Missing Features (34 reviews)
- Database Issues (19 reviews)
- Limited Features (18 reviews)
- Limitations (17 reviews)
- Limited Access (15 reviews)

  ### 8. [DonorPerfect](https://www.g2.com/products/donorperfect/reviews)
  DonorPerfect is the nonprofit platform that makes it easy to do good. In a single system, development teams can make better decisions, build meaningful connections, and boost revenue by 25% in the first year. From solicitation to stewardship, DonorPerfect is known for its simple tools that drive community impact. Any size organization can manage contacts, automate tasks, analyze trends, measure progress, and share updates—all from one reliable source, and with top-rated support. Trusted by 75,000 nonprofit professionals, DonorPerfect makes it easy to do good. From sustaining your mission to simplifying daily tasks, DonorPerfect provides an all-in-one system for fundraising success, support, and sustainability. Out of the box, DonorPerfect includes powerful features like Constant Contact digital marketing, advanced custom reporting, and automated donor management, allowing nonprofits to make informed decisions and meaningful connections.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 561

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.5/10)
- **Fundraising:** 7.9/10 (Category avg: 8.0/10)
- **Reporting:** 7.9/10 (Category avg: 7.8/10)
- **Donor Communications:** 8.4/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [DonorPerfect](https://www.g2.com/sellers/donorperfect)
- **Company Website:** https://www.donorperfect.com
- **Year Founded:** 1981
- **HQ Location:** Fort Washington, PA
- **Twitter:** @DonorPerfect (6,886 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/showcase/donorperfect-software/ (273 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director, Director of Development
  - **Top Industries:** Non-Profit Organization Management, Fund-Raising
  - **Company Size:** 76% Small-Business, 22% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (64 reviews)
- Ease of Use (63 reviews)
- Staff Helpfulness (30 reviews)
- Donor Management (28 reviews)
- Features (27 reviews)

**Cons:**

- Missing Features (17 reviews)
- Limitations (16 reviews)
- Learning Curve (15 reviews)
- Report Generation (14 reviews)
- Not Intuitive (13 reviews)

  ### 9. [Daxko Operations](https://www.g2.com/products/daxko-operations/reviews)
  Daxko Operations is a modern nonprofit management software platform that helps membership-based community organizations manage membership, programs, payments, reporting, and engagement in one secure, unified system. Built specifically for YMCAs, JCCs, Boys & Girls Clubs, and health and wellness organizations, it supports the operational and financial workflows required to run multi-location community centers at scale. Built to support the real-world complexity of nonprofit organizations, Daxko Operations handles high-volume check-ins, flexible program administration, recurring billing, and day-to-day staff workflows without relying on disconnected tools or manual workarounds. Core capabilities are live today and designed to work together out of the box, helping teams standardize processes and reduce operational friction across departments. Security, privacy, and compliance are foundational to the platform. Daxko Operations includes enterprise-grade security controls, role-based access, and strong data governance to help protect sensitive member and financial information. Integrated payments and financial workflows support accurate billing, and more reliable financial reporting, giving leadership teams confidence in operational performance. Built-in automation and intelligent insights help reduce administrative burden, improve accuracy, and give decision-makers clearer visibility into performance across the organization. With one source of truth for membership, programs, and financial activity, teams can operate more efficiently and focus more time on serving their communities. Key capabilities include: • Membership management and member account tools for community-based organizations • Program management software for registrations, schedules, events, and capacity-based offerings • Integrated payments that support revenue collection and reconciliation Dashboards and analytics for operational visibility and board-ready insights • Enterprise-grade data security, privacy protections, and role-based access controls • Automations and AI-powered insights that reduce manual effort and improve consistency Daxko Operations is trusted by nonprofit leaders who need software that works the way their organization works by delivering clarity, control, and reliability without depending on future feature promises.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 84

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.5/10)
- **Fundraising:** 6.5/10 (Category avg: 8.0/10)
- **Reporting:** 6.8/10 (Category avg: 7.8/10)
- **Donor Communications:** 7.0/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Daxko](https://www.g2.com/sellers/daxko)
- **Company Website:** https://www.daxko.com
- **Year Founded:** 1998
- **HQ Location:** Birmingham, AL
- **Twitter:** @Daxko (2,164 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/daxko (887 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Health, Wellness and Fitness, Non-Profit Organization Management
  - **Company Size:** 67% Mid-Market, 20% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (35 reviews)
- Efficiency (11 reviews)
- Efficiency Improvement (11 reviews)
- Navigation Ease (11 reviews)
- Intuitive (10 reviews)

**Cons:**

- Technical Issues (10 reviews)
- Missing Features (6 reviews)
- Not User-Friendly (6 reviews)
- Accounting Limitations (4 reviews)
- Donation Management (4 reviews)

  ### 10. [NetSuite](https://www.g2.com/products/netsuite/reviews)
  As the world's #1 AI Cloud ERP solution for more than 25 years, NetSuite has helped businesses gain the visibility, control, and agility to build and grow a successful business. First focused on financials and ERP, we now provide an AI-powered integrated system that also includes inventory management, HR, professional services automation, and commerce, and is used by more than 43,000 customers in 220 countries.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 4,550

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.5/10)
- **Fundraising:** 7.5/10 (Category avg: 8.0/10)
- **Reporting:** 8.4/10 (Category avg: 7.8/10)
- **Donor Communications:** 7.3/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Company Website:** https://www.oracle.com/middleware/technologies/api-manager.html
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle (827,310 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (199,301 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Controller, Accounting Manager
  - **Top Industries:** Computer Software, Accounting
  - **Company Size:** 57% Mid-Market, 31% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (568 reviews)
- Customizability (363 reviews)
- Functionality (337 reviews)
- Customization Options (320 reviews)
- Customization (300 reviews)

**Cons:**

- Learning Curve (383 reviews)
- Improvement Needed (335 reviews)
- Missing Features (286 reviews)
- Limited Customization (248 reviews)
- Not User-Friendly (243 reviews)

  ### 11. [Glue Up](https://www.g2.com/products/glue-up/reviews)
  Glue Up is an all-in-one CRM platform designed to help associations, Chambers of Commerce and other member-based organizations build and grow their communities through events, memberships, and various digital tools, all from a single interface. This comprehensive solution integrates essential functionalities such as CRM, event management, membership management, email marketing, project management, training management, surveys, and financial tools, providing users with a cohesive experience that simplifies their operations. Targeted primarily at associations, Chambers of Commerce, event organizers, and other member-based organizations, Glue Up is perfect choice for those seeking to enhance their community engagement and operational efficiency. The platform is particularly beneficial for organizations that require robust tools to manage memberships, organize events, and communicate effectively with their members. By consolidating multiple functionalities into one platform, Glue Up allows organizations to focus on their core mission of serving their communities while reducing the complexity of managing disparate systems. Key features of Glue Up include its two mobile applications—one designed for organizations and the other for their communities—both available at no additional cost. These mobile apps enable users to manage their activities on the go, ensuring that they can stay connected and engaged with their members anytime, anywhere. Additionally, Glue Up's advanced engagement features, such as Speed Networking, Community Engagement Solutions, and Chapter Management, provide organizations with innovative ways to foster interaction and collaboration among their members. Since its introduction of AI capabilities in 2023, Glue Up has positioned itself as the first AI-powered association management software. This advancement allows organizations to leverage artificial intelligence to enhance member engagement and streamline operations further. The platform's unique offerings, including White Label and Webinar Engagement Solutions, cater to the specific needs of demanding member organizations, making it a versatile choice for those looking to elevate their community-building efforts. With over 3,000 organizations utilizing Glue Up across more than 70 countries, the platform has proven its effectiveness in helping member communities thrive. By integrating a wide array of tools and features into a single platform, Glue Up stands out as a comprehensive solution that addresses the diverse needs of organizations aiming to enhance their community engagement and operational success. #ams #communityfirst


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 136

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.5/10)
- **Fundraising:** 6.7/10 (Category avg: 8.0/10)
- **Reporting:** 7.9/10 (Category avg: 7.8/10)
- **Donor Communications:** 6.5/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Glue Up](https://www.g2.com/sellers/glue-up)
- **Year Founded:** 2013
- **HQ Location:** Tysons, VA
- **Twitter:** @Glue_Up (886 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3320588/ (49 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director
  - **Top Industries:** Non-Profit Organization Management, Events Services
  - **Company Size:** 86% Small-Business, 12% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (16 reviews)
- Event Management (14 reviews)
- Customer Support (13 reviews)
- Features (11 reviews)
- Helpful (11 reviews)

**Cons:**

- Missing Features (5 reviews)
- Difficulty (4 reviews)
- Learning Curve (4 reviews)
- Learning Difficulty (3 reviews)
- Confusing Interface (2 reviews)

  ### 12. [NationBuilder](https://www.g2.com/products/nationbuilder/reviews)
  The NationBuilder community engagement platform powers thousands of the world's most high-stakes campaigns and movements. Move your advocates to action with a single system including readymade website templates, a fully-integrated supporter database, petitioning, powerful field tools, streamlined fundraising and donor management, and advanced email and texting. Bring your community to life with dynamic profiles that update with every interaction. Trusted by more than 9,000 customers in 112 countries.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 107

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.5/10)
- **Fundraising:** 8.1/10 (Category avg: 8.0/10)
- **Reporting:** 7.1/10 (Category avg: 7.8/10)
- **Donor Communications:** 8.1/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [NationBuilder](https://www.g2.com/sellers/nationbuilder)
- **Year Founded:** 2009
- **HQ Location:** Los Angeles, CA
- **Twitter:** @NationBuilder (15,306 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2514119/ (101 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Non-Profit Organization Management, Political Organization
  - **Company Size:** 83% Small-Business, 10% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Easy Setup (1 reviews)
- Email Communication (1 reviews)
- Email Marketing (1 reviews)
- Features (1 reviews)

**Cons:**

- Difficult Learning (1 reviews)
- Difficult Setup (1 reviews)
- Learning Curve (1 reviews)
- Learning Difficulty (1 reviews)
- Setup Difficulty (1 reviews)

  ### 13. [CharityEngine](https://www.g2.com/products/charityengine-charityengine/reviews)
  CharityEngine is the only native all-in-one CRM built for nonprofits. CharityEngine's complete fundraising and donor management platform allows nonprofits to centralize and leverage their data to enrich donor relationships, raise more money, and increase their impact on the world. Our solution offers forms, advocacy campaigns, text-to-give, email marketing and automation, events, e-commerce, peer-to-peer fundraising, data and workflow automation, real-time personalization, and so much more. As a PCI-certified payment processor, CharityEngine allows your donors to give easily, securely, and offers best-in-class transaction rates. CharityEngine powers the good to be great.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 58

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.5/10)
- **Fundraising:** 8.4/10 (Category avg: 8.0/10)
- **Reporting:** 8.7/10 (Category avg: 7.8/10)
- **Donor Communications:** 9.4/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [CharityEngine](https://www.g2.com/sellers/charityengine)
- **Company Website:** https://charityengine.net/
- **Year Founded:** 1999
- **HQ Location:** McLean, VA
- **Twitter:** @CharityEngine (405 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/charityengine/ (33 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Non-Profit Organization Management
  - **Company Size:** 78% Small-Business, 21% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (24 reviews)
- Staff Helpfulness (22 reviews)
- Ease of Use (19 reviews)
- Features (13 reviews)
- All-in-one Solutions (11 reviews)

**Cons:**

- Difficult Learning (8 reviews)
- Not User-Friendly (8 reviews)
- Technical Issues (7 reviews)
- Learning Curve (6 reviews)
- Limitations (6 reviews)

  ### 14. [iMIS](https://www.g2.com/products/imis/reviews)
  iMIS® is designed to meet the unique management needs of associations, unions, regulatory bodies, and non-profits. It has all the features you need to manage your organization efficiently with dashboards and reporting, a powerful API with hundreds of proven integrations, and an optional Web CMS. Powered by Microsoft Azure, iMIS provides automatic upgrades, enterprise-grade data security, and reliable performance at scale.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 227

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.5/10)
- **Fundraising:** 6.0/10 (Category avg: 8.0/10)
- **Reporting:** 8.4/10 (Category avg: 7.8/10)
- **Donor Communications:** 6.8/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Advanced Solutions International (ASI)](https://www.g2.com/sellers/advanced-solutions-international-asi)
- **Company Website:** https://www.advsol.com/
- **Year Founded:** 1991
- **HQ Location:** Alexandria, Virginia
- **Twitter:** @iMISbyASI (5,754 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/advanced-solutions-international-inc./ (247 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director
  - **Top Industries:** Non-Profit Organization Management, Hospital & Health Care
  - **Company Size:** 82% Small-Business, 17% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (21 reviews)
- Features (21 reviews)
- Customer Support (17 reviews)
- Customizability (16 reviews)
- Customization (13 reviews)

**Cons:**

- Learning Curve (12 reviews)
- Complexity (7 reviews)
- Technical Issues (7 reviews)
- Difficult Setup (6 reviews)
- Missing Features (6 reviews)

  ### 15. [Panorama](https://www.g2.com/products/frontstream-panorama/reviews)
  Over 20,000 nonprofits and socially-minded companies have used Panorama by FrontStream to power their auctions, charity events, peer-to-peer and online fundraising. As an all in one digital fundraising solution, donor management and CRM is baked right in so you have one source of truth for all your engagement with your supporters & volunteers. Panorama's interactive web interface helps nonprofits expand their donor base, manage event registration and donor communications. With prebuilt customized templates, users can create branded, personalized nonprofit page where they can tell a meaningful, personal story about their cause and create the awareness needed to raise funds. Panorama also includes a secure, level one PCI-Compliant payment processor that makes donating a seamless, hassle-free part of the process.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 64

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.5/10)
- **Fundraising:** 8.3/10 (Category avg: 8.0/10)
- **Reporting:** 8.2/10 (Category avg: 7.8/10)
- **Donor Communications:** 8.6/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [FrontStream](https://www.g2.com/sellers/frontstream-689d5cbd-b9c2-4ef7-b219-5861362cf939)
- **Year Founded:** 1999
- **HQ Location:** Claymont, DE
- **Twitter:** @FrontStream (2,795 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1076858/ (87 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director
  - **Top Industries:** Non-Profit Organization Management, Fund-Raising
  - **Company Size:** 67% Small-Business, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (12 reviews)
- Ease of Use (8 reviews)
- Staff Helpfulness (8 reviews)
- Fundraising (4 reviews)
- Response Time (4 reviews)

**Cons:**

- Limited Features (4 reviews)
- Learning Curve (3 reviews)
- Missing Features (3 reviews)
- Auction Issues (2 reviews)
- Complexity (2 reviews)

  ### 16. [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews)
  Virtuous CRM+ is the AI-powered, Responsive donor management platform that brings your fundraising data and workflows into one modern, connected system. Virtuous CRM+ equips fundraisers to personalize outreach across the entire giving journey and automate internal work. Key Capabilities: - Unified fundraising data in one connected platform to give fundraisers a complete 360-degree view of every donor’s giving, engagement, and relationships. - Real-time donor behavior and engagement insights to reveal timely opportunities for outreach and deepen donor connection. - Automated workflows and task assignments to trigger personalized emails, calls, texts, and actions based on real-time donor behavior. - Integrated email, SMS, and online giving tools to simplify multichannel communication and keep donor journeys consistent and relevant. - Dynamic segmentation powered by real-time data to help teams deliver targeted campaigns that drive stronger results. - Advanced reporting and operational tools to analyze trends, monitor KPIs, and support finance, development, and leadership needs. Seamless Integration With Other Virtuous Products: - Frictionless online giving experiences using Virtuous Raise to increase conversions, recurring gifts, and average gift size. - AI-powered donor profile enrichment using Virtuous Insights to identify high-potential donors. - Enterprise-grade reporting using Virtuous Analytics to forecast performance and inform strategic decisions. - Event and volunteer management using Virtuous Volunteer to unify giving and service data. - AI-generated outreach using Virtuous Momentum to accelerate personalized communication. Nonprofits Using Virtuous CRM+ Have Seen: - 12% increase in donor retention - 0% increase in average gift size - 20% decrease in administrative time Virtuous CRM+ helps nonprofits build deeper donor relationships, automate what matters most, and grow generosity with clarity and confidence.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 214

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.5/10)
- **Fundraising:** 8.5/10 (Category avg: 8.0/10)
- **Reporting:** 8.1/10 (Category avg: 7.8/10)
- **Donor Communications:** 8.6/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Virtuous](https://www.g2.com/sellers/virtuous)
- **Company Website:** https://www.virtuouscrm.com
- **Year Founded:** 2014
- **HQ Location:** Phoenix, AZ
- **Twitter:** @VirtuousCRM (894 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10156539/ (201 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director of Development
  - **Top Industries:** Non-Profit Organization Management, Religious Institutions
  - **Company Size:** 62% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (6 reviews)
- Intuitive (5 reviews)
- Customer Support (4 reviews)
- Features (4 reviews)
- Donations Management (3 reviews)

**Cons:**

- Expensive (2 reviews)
- Form Design Issues (2 reviews)
- Integration Issues (2 reviews)
- Limited Customization (2 reviews)
- Missing Features (2 reviews)

  ### 17. [Giveffect](https://www.g2.com/products/giveffect/reviews)
  Giveffect is the leading fundraising, events, online donations, offline gift tracking, volunteer management, donor management and constituent relationship management software for nonprofits - and more. Connected and automated.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 61

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.5/10)
- **Fundraising:** 8.6/10 (Category avg: 8.0/10)
- **Reporting:** 8.4/10 (Category avg: 7.8/10)
- **Donor Communications:** 9.0/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Giveffect](https://www.g2.com/sellers/giveffect)
- **Year Founded:** 2012
- **HQ Location:** San Francisco, CA
- **Twitter:** @Giveffect (1,167 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/giveffect/ (14 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Non-Profit Organization Management
  - **Company Size:** 83% Small-Business, 17% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (10 reviews)
- All-in-one Solutions (6 reviews)
- Ease of Use (6 reviews)
- Features (6 reviews)
- Staff Helpfulness (6 reviews)

**Cons:**

- High Fees (3 reviews)
- Limited Features (3 reviews)
- CRM Integration (2 reviews)
- Data Transfer Issues (2 reviews)
- Donation Management (2 reviews)

  ### 18. [Keela](https://www.g2.com/products/aplos-software-keela/reviews)
  Keela is a specialized customer relationship management (CRM) solution tailored for nonprofit organizations, designed to enhance their operational efficiency and fundraising capabilities. This platform provides nonprofits with essential tools that facilitate data-driven decision-making and streamline various organizational processes. By focusing on the unique needs of the nonprofit sector, Keela empowers users to manage their relationships with donors, volunteers, and stakeholders effectively. Targeted primarily at nonprofit professionals, including fundraisers, program managers, and administrative staff, Keela addresses the specific challenges faced by these organizations. Its features cater to a wide range of use cases, from managing donor relationships and tracking contributions to organizing events and executing email marketing campaigns. By centralizing contact information and providing detailed profiles, Keela enables users to maintain comprehensive records that can be easily accessed and updated, ensuring that all team members have the information they need at their fingertips. One of the standout features of Keela is its centralized contact database, which allows users to manage all their contacts in one place. This database is complemented by streamlined communication tools that facilitate outreach and engagement with supporters. Additionally, the platform offers robust donation management capabilities, enabling organizations to track contributions, manage recurring donations, and generate reports that provide insights into fundraising performance. The powerful email marketing tools further enhance engagement efforts, allowing nonprofits to create targeted campaigns that resonate with their audience. Keela also distinguishes itself through its seamless integrations with popular tools such as QuickBooks, PayPal, Eventbrite, and Zapier. This interoperability ensures that organizations can connect their existing systems with Keela, creating a cohesive workflow that minimizes disruptions. Furthermore, the platform is designed to be accessible and scalable, with a pricing model based on the number of contacts in the database, eliminating complicated add-ons or hidden fees. Users benefit from unlimited email support and online training, ensuring they can maximize the platform's potential without incurring additional costs. Overall, Keela serves as a comprehensive CRM solution that addresses the unique needs of nonprofit organizations. By providing essential tools for contact management, communication, donation tracking, and marketing, Keela equips nonprofits with the resources they need to thrive in a competitive landscape.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 98

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.5/10)
- **Fundraising:** 8.4/10 (Category avg: 8.0/10)
- **Reporting:** 7.7/10 (Category avg: 7.8/10)
- **Donor Communications:** 8.7/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Velora](https://www.g2.com/sellers/velora)
- **Company Website:** https://www.joinvelora.com/
- **Year Founded:** 2009
- **HQ Location:** Fresno, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/657407/ (81 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Non-Profit Organization Management
  - **Company Size:** 86% Small-Business, 12% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (23 reviews)
- Customer Support (14 reviews)
- Donations Management (9 reviews)
- Donor Management (9 reviews)
- Email Communication (9 reviews)

**Cons:**

- Missing Features (7 reviews)
- Email Functionality (6 reviews)
- Limited Features (6 reviews)
- Poor Design (6 reviews)
- Data Management (5 reviews)

  ### 19. [Tessitura](https://www.g2.com/products/tessitura/reviews)
  Unify operations. Deepen customer relationships. Grow revenue. Tessitura is a nonprofit technology company dedicated to helping arts and culture organizations thrive. Our comprehensive CRM platform is built specifically for the cultural sector, integrating ticketing, fundraising, memberships, marketing, education and business insights into one powerful system to fuel your mission’s success. Tessitura’s unified CRM provides a comprehensive, 360-degree view of every individual who interacts with your organization — whether they’re a ticket buyer, donor, member, volunteer or student. All customer interactions, from purchases and contributions to communications and preferences, are captured in a single, accessible profile. This centralized data enables teams across departments to personalize engagement, track relationships over time and make data-driven decisions. The platform also supports complex relationship mapping — connecting individuals to households, schools, foundations and networks — while maintaining industry-leading security and user permissions. With Tessitura, customer data becomes a strategic asset, powering insights, workflows and lifelong engagement. Key features include: Ticketing & admissions Sell any type of ticket — general admission, timed entry or reserved seating — with flexible tools for dynamic pricing, subscriptions and promotions. Fundraising & memberships Manage the full donor lifecycle, from online giving to major gifts and planned giving, with integrated stewardship and campaign tracking. Marketing Use behavioral data to create targeted, multichannel campaigns that drive engagement and revenue. Business insights Make data-driven decisions with drag-and-drop analytics, customizable dashboards and cross-departmental insights. Mobile & e-commerce Deliver seamless, branded experiences for ticketing, donations and memberships — optimized for mobile. More than software … a community. Tessitura supports over 800 organizations in 10 countries, including theaters, museums, zoos, aquariums and symphonies. Our team provides 24/7 support and expert guidance to help organizations grow revenue and build lasting engagement. Tessitura is a proven, scalable solution tailored to the unique needs of the cultural sector.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 76

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.5/10)
- **Fundraising:** 7.6/10 (Category avg: 8.0/10)
- **Reporting:** 7.8/10 (Category avg: 7.8/10)
- **Donor Communications:** 8.3/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Tessitura Network](https://www.g2.com/sellers/tessitura-network)
- **Company Website:** https://www.tessituranetwork.com
- **Year Founded:** 2002
- **HQ Location:** Dallas, TX
- **Twitter:** @tessnetwork (3,094 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/969482/ (464 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Performing Arts, Non-Profit Organization Management
  - **Company Size:** 66% Mid-Market, 28% Small-Business


#### Pros & Cons

**Pros:**

- Customer Support (10 reviews)
- Features (10 reviews)
- Ease of Use (9 reviews)
- Helpful (9 reviews)
- Data Analytics (7 reviews)

**Cons:**

- Difficult Learning (11 reviews)
- Learning Curve (11 reviews)
- Learning Difficulty (11 reviews)
- Complexity (6 reviews)
- Complexity Issues (5 reviews)

  ### 20. [BetterUnite](https://www.g2.com/products/betterunite/reviews)
  BetterUnite is a comprehensive nonprofit software solution designed to streamline events, fundraising, and donor relationship management within a single, user-friendly platform. This integrated system empowers nonprofits to manage various aspects of their operations efficiently, from event planning to donor engagement, all while enhancing the overall experience for both organizers and attendees. Targeted primarily at nonprofit organizations, BetterUnite caters to a diverse audience that includes event planners, fundraising coordinators, and volunteer managers. The platform is particularly beneficial for those who host events such as galas, luncheons, conferences, and festivals. By providing tools for creating branded event pages, managing ticket sales, and coordinating guest lists, BetterUnite simplifies the event management process, allowing organizations to focus on their mission rather than administrative tasks. The software also supports mobile check-in, ensuring a smooth entry experience for attendees. One of the standout features of BetterUnite is its auction and raffle capabilities, which transform every smartphone into a bidding paddle. This functionality allows organizations to host live, virtual, or hybrid auctions with ease, enabling mobile bidding and real-time notifications that enhance participant engagement. The ability to set specific auction rules and generate clear reports for reconciliation adds further value, making it easier for nonprofits to manage their fundraising efforts effectively. By linking auctions to events, BetterUnite creates a cohesive donor journey from the initial RSVP to the final bid, ensuring a seamless experience for all involved. At the core of BetterUnite is a robust nonprofit CRM that tracks donor relationships, households, and segmentation for targeted stewardship. With integrated payment options through platforms like Stripe and PayPal, organizations can accept one-time or recurring donations effortlessly. Additional features such as built-in email marketing, volunteer management, and grants management ensure that all aspects of fundraising and community engagement are organized and accessible within a single system. This interconnectedness not only keeps data clean but also simplifies reporting, allowing teams to focus on strategic initiatives rather than manual data entry. Overall, BetterUnite serves as a mobile-first event fundraising platform that combines essential tools for creating engaging event experiences with comprehensive nonprofit management capabilities. By offering a unified solution for event planning, auction management, and donor relationship tracking, BetterUnite enables organizations to maximize their impact while minimizing the complexity of managing multiple systems. This holistic approach allows nonprofits to dedicate more time to building community and fostering relationships with their supporters.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 38

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.5/10)
- **Fundraising:** 9.4/10 (Category avg: 8.0/10)
- **Reporting:** 7.9/10 (Category avg: 7.8/10)
- **Donor Communications:** 9.6/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [BetterUnit](https://www.g2.com/sellers/betterunit)
- **Company Website:** https://www.betterunite.com/
- **Year Founded:** 2017
- **HQ Location:** Austin, US
- **LinkedIn® Page:** https://www.linkedin.com/company/betterunite (9 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Non-Profit Organization Management
  - **Company Size:** 71% Small-Business, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (21 reviews)
- Customer Support (19 reviews)
- Event Management (12 reviews)
- All-in-one Solution (8 reviews)
- Features (8 reviews)

**Cons:**

- Lacking Features (6 reviews)
- Difficult Learning (4 reviews)
- Not Intuitive (4 reviews)
- Complexity Issues (3 reviews)
- Difficult Reporting (3 reviews)

  ### 21. [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews)
  Bonterra EveryAction puts power behind your fundraising program within our unified CRM. You'll discover a better, more user-friendly platform to grow donor relationships, track prospects, grants, and pledges, cultivate planned giving, run custom reports, and ultimately raise more money. Boost your nonprofit's digital marketing efforts by running optimized, targeted, multi-channel digital campaigns that drive results and increase fundraising and engagement with EveryAction.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 277

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.5/10)
- **Fundraising:** 7.9/10 (Category avg: 8.0/10)
- **Reporting:** 7.9/10 (Category avg: 7.8/10)
- **Donor Communications:** 7.9/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Bonterra](https://www.g2.com/sellers/bonterra)
- **Company Website:** https://www.bonterratech.com/
- **Year Founded:** 2022
- **HQ Location:** Austin, United States
- **Twitter:** @BonterraTech (910 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/bonterra-tech/ (1,312 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director, Organizer
  - **Top Industries:** Non-Profit Organization Management, Political Organization
  - **Company Size:** 71% Small-Business, 26% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (18 reviews)
- Features (18 reviews)
- Integrations (9 reviews)
- Tracking (8 reviews)
- Email Communication (7 reviews)

**Cons:**

- Learning Curve (10 reviews)
- Difficult Learning (8 reviews)
- Limited Customization (6 reviews)
- Not Intuitive (6 reviews)
- Not User-Friendly (6 reviews)

  ### 22. [Funraise](https://www.g2.com/products/funraise/reviews)
  Funraise is an all-in-one nonprofit fundraising platform. Built by nonprofiteers. Funraise was built by hardworking nonprofit workers like you—we know your stresses because they were ours. So we built an easy-to-use, innovative, effective fundraising platform that's loved by thousands of nonprofits. Our platform features include donor management, donations forms, campaign websites, peer-to-peer fundraising, recurring giving, data and reporting, events and ticketing, AI features to boost fundraising impact, and much more. Funraise is more than technology. Our experience and proven strategies are built into every part of the platform; whether it's donor retention or branding considerations, our team has been in your shoes. Funraise offers impactful fundraising tools for the growing nonprofit: 👉 Customizable donation forms 👉 Simplified recurring giving 👉 No-code campaign cites 👉 Industry-leading peer-to-peer fundraising 👉 Fundraising events and ticketing 👉 Intelligent data & reporting 👉 Automated task management 👉 Premium integrations


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 21

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.5/10)
- **Fundraising:** 9.0/10 (Category avg: 8.0/10)
- **Reporting:** 8.1/10 (Category avg: 7.8/10)
- **Donor Communications:** 7.4/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Funraise](https://www.g2.com/sellers/funraise)
- **Year Founded:** 2015
- **HQ Location:** Costa Mesa, California
- **Twitter:** @Funraise (1,535 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10303240/ (39 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Non-Profit Organization Management
  - **Company Size:** 90% Small-Business, 10% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (1 reviews)
- Ease of Use (1 reviews)
- Features (1 reviews)
- Options (1 reviews)

**Cons:**

- Donation Management (1 reviews)
- Email Functionality (1 reviews)
- Insufficient Documentation (1 reviews)

  ### 23. [AudienceView Professional](https://www.g2.com/products/audienceview-professional/reviews)
  Unlock growth with 'More' than just a ticketing software. Master the business of live events with AudienceView Professional – the all-in-one event ticketing solution that helps connect enthusiasts to your events. Now with even more control and flexibility to create and manage events, provide your patrons with an unmatched experience. Whether it is fundraising, creating bespoke events or engaging customers, AudienceView Professional is the better way to manage your live events. As the go-to ticketing, marketing and fundraising platform that hundreds of organizations count on, AudienceView Professional is reliable, easy to use. Create and manage events from anywhere in the world and leverage, effective and actionable insights, to build strategies to find more customers. See first hand why organizations trust AudienceView with their events.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 87

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.5/10)
- **Fundraising:** 8.5/10 (Category avg: 8.0/10)
- **Reporting:** 8.2/10 (Category avg: 7.8/10)
- **Donor Communications:** 7.6/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [AudienceView](https://www.g2.com/sellers/audienceview)
- **Year Founded:** 2002
- **HQ Location:** Toronto, Ontario
- **Twitter:** @AudienceView (1,764 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/43880/ (402 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Performing Arts, Entertainment
  - **Company Size:** 91% Small-Business, 6% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (8 reviews)
- Helpful (6 reviews)
- Ease of Use (5 reviews)
- Features (5 reviews)
- Response Time (5 reviews)

**Cons:**

- High Fees (2 reviews)
- Limited Customization (2 reviews)
- Limited Features (2 reviews)
- Poor Interface Design (2 reviews)
- Poor Reporting (2 reviews)

  ### 24. [Omatic Software](https://www.g2.com/products/omatic-software/reviews)
  Omatic Cloud is the nonprofit integration and data platform, built for everyday nonprofit users by nonprofit professionals who understand your workflows. Nonprofits juggle more systems than ever, creating data inconsistencies across systems. By supporting workflows across fundraising, program management, and financial reporting, Omatic Cloud helps you unlock the power of data to inform decisions, engage supporters, and scale your mission. Omatic Cloud provides: - App connectors for nonprofit tools - Bulk data imports (flat files) into CRM & accounting tools - Data transformation - Data mapping & routing - Data validation & deduplication - And much more! Omatic is backed by a world-class support team, providing hands-on implementation & training to help you get integrations live. Founded in 2002 and headquartered in Charleston, SC, we serve more than 3k social impact customers across Healthcare, Cause & Cure, Higher Ed, K-12, Family & Human Services, Arts & Cultural, and Faith-Based Orgs.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 114

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.5/10)
- **Fundraising:** 6.1/10 (Category avg: 8.0/10)
- **Reporting:** 4.4/10 (Category avg: 7.8/10)
- **Donor Communications:** 6.7/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [Omatic Software](https://www.g2.com/sellers/omatic-software)
- **Company Website:** https://omaticsoftware.com
- **Year Founded:** 2002
- **HQ Location:** Mt Pleasant, SC
- **Twitter:** @Omatic_Software (1,072 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1139814/ (115 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Database Administrator
  - **Top Industries:** Non-Profit Organization Management, Higher Education
  - **Company Size:** 54% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (8 reviews)
- Automation (5 reviews)
- Easy Integrations (5 reviews)
- Customer Support (4 reviews)
- Data Management (4 reviews)

**Cons:**

- Learning Curve (4 reviews)
- Difficult Learning (3 reviews)
- Data Migration (2 reviews)
- Import Issues (2 reviews)
- Migration Issues (2 reviews)

  ### 25. [DonorDock](https://www.g2.com/products/donordock/reviews)
  DonorDock | Fundraising CRM Built for Nonprofits Juggling spreadsheets, email tools, and donation platforms? DonorDock replaces the chaos with clarity so you can focus on what matters most. DonorDock is the all-in-one nonprofit CRM and fundraising software built for fundraising teams who wear a lot of hats. Our Donor Development Platform combines donor management, email and text outreach, customizable donation pages, and automation tools into one simple, powerful system. Whether you’re cultivating relationships, launching campaigns, or tracking giving history, DonorDock helps you: ✅ Activate Take action on what matters most with Otto, your AI-powered fundraising assistant. Get smart nudges and automated task reminders via the ActionBoard®, so nothing falls through the cracks. ✅ Nurture Send personal, timely updates with built-in email and text message tools. Segment your donors and create automated journeys to keep your supporters engaged without extra software. ✅ Grow Launch beautiful, branded online giving pages to boost your fundraising campaigns and donor conversions. ✅ Track Stay organized with one place for all your donor data. Manage contacts, donations, and communications with reporting tools that make it easy to share results with your board or team. ⸻ Why Fundraisers Love DonorDock: • Rated Easiest to Use, Easiest to Set Up, Best ROI, and Fastest Implementation on G2 • Transparent pricing with no contracts or hidden fees • One plan that includes every feature ⸻ Top Features: • Unlimited donor and contact records • Otto, your fundraising assistant, built-in • Unlimited customizable donation pages • Built-in email and SMS marketing tools • Smart task reminders with Otto and the ActionBoard® • Automated donor journeys and thank-you workflows • Real-time dashboards and reports • Easy integrations with Stripe, QuickBooks, and more • Free live training, knowledge base, and chat support ⸻ Top Benefits: • Save time with automation and task prioritization • Increase giving through better outreach and engagement • Get a complete view of every donor in one place • Simplify your tech stack and reduce costs • Get up and running fast (most users launch in under a week) ⸻ DonorDock is the donor management tool made for do-it-all fundraisers. visit www.donordock.com and see why thousands of nonprofits are switching to a CRM that’s simple, smart, and built just for them.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 149

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.5/10)
- **Fundraising:** 9.1/10 (Category avg: 8.0/10)
- **Reporting:** 9.1/10 (Category avg: 7.8/10)
- **Donor Communications:** 9.3/10 (Category avg: 7.9/10)


**Seller Details:**

- **Seller:** [DonorDock, Inc.](https://www.g2.com/sellers/donordock-inc)
- **Company Website:** https://www.donordock.com
- **Year Founded:** 2017
- **HQ Location:** Fargo, North Dakota
- **Twitter:** @donordock (108 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/28663106/ (10 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director, Development Director
  - **Top Industries:** Non-Profit Organization Management, Fund-Raising
  - **Company Size:** 89% Small-Business, 10% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (15 reviews)
- Customer Support (11 reviews)
- Features (8 reviews)
- Intuitive (8 reviews)
- Donor Management (7 reviews)

**Cons:**

- Duplicate Issues (3 reviews)
- Limited Customization (3 reviews)
- Technical Issues (3 reviews)
- Data Duplication (2 reviews)
- Learning Curve (2 reviews)



## Parent Category

[Nonprofit Software](https://www.g2.com/categories/nonprofit)



## Related Categories

- [Fundraising Software](https://www.g2.com/categories/fundraising)
- [Donor Management Software](https://www.g2.com/categories/donor-management)
- [Admission-Based Nonprofit Software](https://www.g2.com/categories/admission-based-nonprofit)



---

## Buyer Guide

### What You Should Know About Nonprofit CRM Software

### What is Nonprofit CRM Software?

Traditionally, businesses engaging in sales use [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to align strategy and outreach with documented customer interactions. Having a holistic view of the customer allows businesses to make smarter decisions and craft the perfect pitch to drive revenue, while optimizing staff productivity. In a similar vein, nonprofit organizations rely on specialized versions of these solutions to achieve marketing, fundraising, and outreach goals.

For nonprofit CRM software, constituent (as opposed to customer) relationship management better captures its essence. Often, nonprofit CRM software and [donor management software](https://www.g2crowd.com/categories/donor-management) are used interchangeably. Nonprofit CRM software can be distinguished from donor management software by the increased level of constituent data management and integration with other software that broadly improve nonprofit operations in multiple departments.

Nonprofit CRM solutions provide all the essential tools an organization needs to track and manage their relationships with constituents, which include donors, alumni, volunteers, members, and event attendees. Nonprofits can record an individual’s past engagement and all relevant biographical data, informing fundraising and marketing strategies and optimizing data reporting processes. These solutions allow nonprofits to capture a detailed picture of their supporters and tailor their engagement goals accordingly. Nonprofit CRM software elevates an organization’s success in cultivating and retaining donors and volunteers.

Key Benefits of Nonprofit CRM Software

- Strengthen donor cultivation by collecting deeper biographical insights
- Track and manage a diverse base of constituents
- Improve marketing outreach to targeted supporter groups
- Integrate multiple data points into one centralized constituent profile
- Reduce administrative burden by automating stewardship and data reporting processes

### Why Use Nonprofit CRM Software?

Nonprofit CRM software enables organizations to collect a broad range of important information about their prospective and current donors and supporters. These solutions organize constituent data and unify reporting, fundraising, receipting, contact, and email functions into one centralized, customizable location. When equipped with this 360-degree view, nonprofits manage their relationships more effectively and achieve stronger fundraising results. Armed with this information, staff are empowered to tailor marketing campaigns for specific donors, strategize prospect lists for annual appeals, and streamline the cultivation pipeline when multiple staff members are engaged with constituents.

Nonprofit CRM software collects and integrates vital constituent information, including:

- Biographical information
- Donation and membership fee history
- Event attendance
- Familial, organizational, and corporate connections
- Philanthropic interests and giving history
- All past and present points of communication with the organization

### Who Uses Nonprofit CRM Software?

Nonprofits use nonprofit CRM software to manage their constituents. From fundraising staff to marketing, PR, and finance staff, nonprofit CRM software has the functionality to serve a variety of needs to improve relationships and achieve fundraising and engagement goals. These solutions work for nonprofit organizations of all kinds, including colleges and universities, museums and cultural institutions, advocacy and grassroots groups, human services organizations, conservation groups, etc. Any nonprofit that needs to engage with a constituent base for philanthropic and volunteer support benefits greatly from using nonprofit CRM software. Key nonprofit staff who may use this software include:

**Fundraising and development staff —** Fundraising and development staff use nonprofit CRM software to manage all contact points with each constituent. Knowing a constituent’s previous giving history, event attendance, and personal interests and hobbies helps fundraisers have more insight to inform their future interactions with a prospect or current donor. Similarly, grant writers use this software to track all public and private grant-related deadlines throughout the submission process. Through nonprofit CRM software, fundraising and development staff segment out specific constituents to target for cultivation events, annual gift renewals, or other related stewardship tasks. They can also look at appeal response rates to see how fundraising campaigns perform year over year.

**Marketing and communications staff —** Marketing and communications staff rely on insights gained from the robust constituent profiles housed in their nonprofit CRM software. These solutions allow for segmented target groups, which could include lapsed donors, previous volunteers, program-specific donors, and so on. Marketers use this information to create relevant content for any given demographic or data parameter. For example, a nonprofit CRM software can allow marketing and communications staff to identify all constituents between a certain age range to send a promotional email for an organization’s associate board or young professionals group. Or they can tailor event invitations for invitees who attended a previous year.

**Event staff —** Event staff monitor event attendance and performance through nonprofit CRM software, typically for fundraising galas and special donor events. These solutions allow for registration form integration to import ticket sales, guest names, and even dietary restrictions directly into the constituent’s profile. This automation assists event staff in building seating charts, identifying catering needs, and ensuring event goals are on track.

**Finance staff —** Finance staff use nonprofit CRM software as an additional tool to keep track of all revenue and expenses, in addition to their own [nonprofit accounting software](https://www.g2.com/categories/nonprofit-accounting). Typically, finance staff and fundraising staff will collaborate to conduct monthly, quarterly, or annual reconciliation to ensure what is tracked in the nonprofit CRM software also matches up with the accounting software records. Finance staff can use nonprofit CRM software for specialized revenue reports broken out by constituent type and time period.

### Nonprofit CRM Software Features

Nonprofit CRM software often contains the following features:

**Robust constituent profiles —** Track and quickly update all relevant background information about constituents, empowering fundraising staff to cultivate leads more efficiently. Create custom fields depending on the specificity of information being tracked.

**Reporting —** Nonprofit staff collect a variety of data related to fundraising, event attendance, marketing metrics, and communications. Nonprofit CRM software removes the administrative burden of referencing multiple programs to view all the data. By centralizing and visualizing this data, these solutions provide almost instant turnaround for all reporting needs, and in a digestible format.

**Revenue management —** Nonprofit CRM software simplifies the gift recording and tracking process, particularly with online giving. A donor or event attendee’s contact information automatically populates a record, saving time on manual data entry. These solutions can be preset to code donations or registration fees to the desired attribution.

**Task automation —** Nonprofit CRM software eases or entirely removes many administrative tasks that compete with other priorities. Users have the option to schedule email blasts, contact reminders, gift acknowledgements, and more. These solutions also integrate with [email platforms](https://www.g2.com/categories/email) to remind fundraising and marketing staff about important follow-up tasks with constituents. They often have the ability to flag and prevent duplicated information and records from cluttering the database as well.

**Event management —** Nonprofit CRM software provides all the tools an organization needs to run a successful event. From attendance tracking, to payment processing, to establishing ticket levels, and even post-event analysis, these solutions assist with planning and implementing the crucial events that contribute to overall fundraising success.

**Constituent segmentation —** As an organization’s support base grows, fundraising and marketing staff require the option to build segmented lists for constituents that meet certain criteria. By categorizing constituents in certain ways, targeted campaigns are more likely to succeed.

**Integration and customization —** By default, nonprofit CRM software provides organizations with a large number of functions and a lot of capability. However, the option to integrate additional systems into the software can ensure a greater range of data capture. These options could include [nonprofit accounting software](https://www.g2.com/categories/nonprofit-accounting), [event registration and ticketing software](https://www.g2.com/categories/event-registration-ticketing), and [donor prospect research software](https://www.g2.com/categories/donor-prospect-research). Additionally, nonprofit CRM software offers an extremely customizable platform for organizations to tailor it to their specific needs, ensuring that the appropriate information can be recorded for any given constituent base.

**Mobile access —** For many fundraising and marketing staff, on-the-go workflows often require real-time access to their nonprofit CRM software. This option allows for constituent profiles to be accessed and updated as needed, perhaps at a networking event or after a promising one-on-one donor lunch.

Other Features of Nonprofit CRM Software: [Automated Reports Capabilities](https://www.g2.com/categories/nonprofit-crm/f/automated-reports), [Lead Management Capabilities](https://www.g2.com/categories/nonprofit-crm/f/lead-management), [Online Portal Capabilities](https://www.g2.com/categories/nonprofit-crm/f/online-portal), [Sales POS Capabilities](https://www.g2.com/categories/nonprofit-crm/f/sales-pos)

### Trends Related to Nonprofit CRM Software

As traditional CRM software continues to adapt, nonprofit CRM software will likely benefit from ongoing trends such as:

**Voice command —** In the same way that voice commands have optimized smartphone and similar devices, nonprofit CRM software will see some functionality for voice commands to allow users to access information more quickly, whether through desktop or mobile.

**Mobile optimization —** As nonprofits begin to engage younger generations who are digital natives, mobile optimization for all nonprofit CRM software features will be a priority. From building text-to-give or text-to-register features to increasing the accessibility that fundraisers have via the mobile application, ensuring that desktop and mobile experiences not only integrate but match each other in efficacy will be vital. Fundraising and marketing staff spend a great deal of time engaging in the community and, therefore, need access to a useful mobile solution.

**Scalability —** Much like [donor management software](https://www.g2crowd.com/categories/donor-management), nonprofit CRM software serves nonprofits of all sizes. Typically, these solutions offer price points based on the total number of constituent records, as well as the total number of software users. Nonprofits should be critical in evaluating both the existing constituent base and the intended growth of new supporters and donors including associated goals in doing so. Certain nonprofit CRM software are optimized for small to midsize organizations as opposed to large organizations. Cloud-based nonprofit CRM software are another rising solution within the nonprofit sector, allowing for easier remote access and on-demand scalability as an organization grows.

### Potential Issues with Nonprofit CRM Software

Nonprofit CRM software excels at providing customization suited to an organization’s specific needs. Depending on the solution, users should expect a degree of staff training, data migration, module and platform integration, and sometimes design configurations. These can require resources that an organization may not have initially budgeted for but should still be considered if nonprofit CRM software will boost a nonprofit's long-term fundraising and engagement goals.

These solutions are far more robust with the functionality they provide to nonprofits. Before considering a nonprofit CRM software, users should determine the needs of their organization. A donor management software may be better suited to smaller organizations working with a limited budget. If marketing and event staff do not use the solution, nonprofits could be wasting money on additional features and user profiles.

### Software and Services Related to Nonprofit CRM Software

Nonprofit CRM software broadly serves a nonprofit’s technological needs. Within the nonprofit software ecosystem, this solution allows for various integration points with the following:

[**Fundraising software**](https://www.g2crowd.com/categories/fundraising) **—** Fundraising software powers the giving insights that a nonprofit CRM solution stores. Being able to integrate donations from online and manual entry is important to keep constituent records as accurate as possible and allows users to monitor fiscal year progress against goals for a fundraising team.

[**Donor management software**](https://www.g2crowd.com/categories/donor-management) **—** Donor management software is often interchangeable with a nonprofit CRM solution, but the difference lies in the depth of customization and categorization for different constituent types. Donor management software can be a more effective option for smaller organizations that don’t have a large variety of constituent types to manage but still need to track relationships with ongoing prospects and existing donors.

[**Donor prospect research software**](https://www.g2crowd.com/categories/donor-prospect-research) **—** Donor prospect research software gathers a broad range of biographical and other pertinent information about prospects and existing donors to integrate into their records. These solutions inform fundraising teams about where prospects and donors have given before, their income level, their professional affiliations, and more, empowering fundraisers to steward each individual accordingly.

[**Nonprofit accounting software**](https://www.g2crowd.com/categories/nonprofit-accounting) **—** Nonprofit accounting software that integrates with nonprofit CRM solutions ensures all donations are captured and centralized in one system, reducing duplicate data entry and easing the reconciliation process for audits.

[**Nonprofit payment gateway software**](https://www.g2crowd.com/categories/nonprofit-payment-gateway) **—** Nonprofit payment gateway software integrates with nonprofit CRM solutions to import ticket sales, event registrations, and other revenue sources generated from online forms. These solutions can be customized to ensure each response to a form is coded properly and automatically, reducing time spent on data entry.