How I acn get to the dept i need in chat and in calling in for support. I usually need technical assistance or porting and I like that you guys have different departments so that I do not have to be routed thru a basic answering service first Review collected by and hosted on G2.com.

One of the only things I dislike is that 90% of the time all my questions and tickets are handled outside of my business hours. I have repeatedly asked for this to be handled during my business hours, but if i do not receive the support I need right away (via chat) then it will take day and days to get it figured out. Its like phone tag but in email. I dont receive a response until the middle of the night. Another issue is that when that occurs, i need to verify my support code which takes another whole day to verify, because they ask for it in the middle of the night. Review collected by and hosted on G2.com.

Dialpad stands out as the absolute bottom of the barrel in my 7+ years steering business systems teams—hands down the most incompetent and unethical outfit I've encountered. Their software is a glitchy, unscalable disaster that drags productivity into the abyss. We followed every contract stipulation to cancel at term's end, yet they vanished like ghosts for months, botched the cancellation, offered zilch in transition help, and brazenly kept siphoning fees from our accounts. Now they're claiming they "can't figure out" a simple refund? Our CFO took it straight to their CEO, only to be met with crickets and total dismissal. Steer clear of Dialpad at all costs: it's a toxic mix of sleazy practices and a worthless product that screams "buyer beware." Review collected by and hosted on G2.com.

Dialpad stands out as the absolute bottom of the barrel in my 7+ years steering business systems teams—hands down the most incompetent and unethical outfit I've encountered. Their software is a glitchy, unscalable disaster that drags productivity into the abyss. We followed every contract stipulation to cancel at term's end, yet they vanished like ghosts for months, botched the cancellation, offered zilch in transition help, and brazenly kept siphoning fees from our accounts. Now they're claiming they "can't figure out" a simple refund? Our CFO took it straight to their CEO, only to be met with crickets and total dismissal. Steer clear of Dialpad at all costs: it's a toxic mix of sleazy practices and a worthless product that screams "buyer beware." Review collected by and hosted on G2.com.

What I like the most about the Dialpad Support is that how quickly the team responds and genuinely tries to help solve the issue. The support are very friendly, knowledgeable and make the whole process easy and stress-free Review collected by and hosted on G2.com.

Sometimes it takes a bit longer than expected to get updates on the ongoing issue or escalations. More active communication during the resolution process would make the experience even better. Review collected by and hosted on G2.com.

Dialpad support is easy to communicate with and usually reply within 24 hours of notice Review collected by and hosted on G2.com.

At times can be difficult to diagnose the issue and had to go back and forth a few times. But nothing major. Review collected by and hosted on G2.com.

Ticket System is nice, support form is also nice to have as you can create a case easily. Review collected by and hosted on G2.com.

Sometime they ask some irelavent questions to resolve the issue which makes you think do you really want to open a case or deal with issue later or own you own. Support team really need to work on getting on calls rather than sending email & asking for info all the time.

Never asked to join call even my dialpad is down for all users. Review collected by and hosted on G2.com.

They're very responsive, timely, friendly, and informative! Review collected by and hosted on G2.com.

I wish their chat support was a bit easier as I often am redirected to email when I've used this in the past. Review collected by and hosted on G2.com.

I like the AI transcript. Be able to see what was said on previous calls is helpful Review collected by and hosted on G2.com.

It seems to be working fine for me. Though, every now and then, there is a slight delay when choosing contact centers. Review collected by and hosted on G2.com.

its integrate with other apps too. like hubspot Review collected by and hosted on G2.com.

There are no big dislikes about the dialpad. but may be need to check if it will be able to integrate with third-party apps and sync in real time or not.

but this are not dislikes but need to be checked or verified. Review collected by and hosted on G2.com.

I use Dialpad Support to stay on top of customer conversations easily. It lets me handle calls, messages, and support tickets all in one place, so I can respond faster and keep everything organized without feeling overwhelmed. What I love most about Dialpad Support is how simple it makes staying organized. With calls, messages, and tickets all in one place, I can respond quickly and keep track of everything without feeling overwhelmed. I really like how well Dialpad Support works with the other tools I use. It makes teamwork easier and helps me keep track of customer conversations without any extra hassle. Review collected by and hosted on G2.com.

One thing I wish worked a bit better with Dialpad Support is how it sometimes lags when switching between calls and messages. Finding specific tickets or past conversations can feel a little slow, so faster load times would be great. Review collected by and hosted on G2.com.

I really like the flexibility of Dialpad Support, especially being able to convert voicemails into text and track, monitor, and analyze conversations. This includes seeing whether representatives are making calls and what they’re saying. I find being able to get a quick gist of conversations with the AI summary very beneficial. It provides a quick review, so I don't have to listen to hours of calls. It also highlights if someone was speaking too fast or if their tone was off, which helps in working with our employees. Review collected by and hosted on G2.com.

There's not a lot of room for more integration. Maybe having a more sophisticated AI that can give more specific prompts during calls would be beneficial. For example, it could provide queues for specific areas like education prompts. Review collected by and hosted on G2.com.