--- title: Dialpad Support Reviews meta_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 701 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 701 scale: '5' date_modified: '2026-07-08' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Dialpad Support Reviews **Vendor:** Dialpad **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 701 ## About Dialpad Support Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent ## Dialpad Support Pros & Cons **What users like:** - Users find the **online help section** of Dialpad Support extremely beneficial for quick problem resolution and guidance. (84 reviews) - Users find the **ease of navigation** in Dialpad Support to be intuitive and helpful for their queries. (60 reviews) - Users appreciate the **responsive customer support** of Dialpad Support, valuing immediate resolutions and effective communication. (46 reviews) - Users value the **live call transcription** and effortless CRM integration, significantly enhancing their productivity and efficiency. (27 reviews) - Users value the **quick response time** of Dialpad Support, ensuring timely and effective assistance for their issues. (22 reviews) - Users value the **comprehensive call recording and transcription** features of Dialpad Support, enhancing team training and efficiency. (20 reviews) - Users value the **omnichannel support** of Dialpad, enhancing communication through preferred methods across various platforms. (15 reviews) - AI Technology (15 reviews) - Efficiency (15 reviews) - Intuitive (14 reviews) **What users dislike:** - Users find **poor customer support** frustrating due to time-consuming interactions and unresolved issues with Dialpad Support. (32 reviews) - Users experience **call connection delays** and find reporting and app utilization for call review inadequate. (29 reviews) - Users express frustration with the **delayed support** from Dialpad, often needing immediate assistance without any available options. (21 reviews) - Users experience **dialer issues** such as delays, outdated queues, and challenges with reporting and call reviews. (21 reviews) - Users experience **long wait times** for Dialpad Support, often feeling frustrated by slow responses during peak hours. (21 reviews) - Users express frustration over **missing features** like cumbersome voicemail forwarding and limited reporting capabilities. (18 reviews) - Delays (17 reviews) - Long Waiting Times (15 reviews) - Slow Loading (15 reviews) - Slow Performance (14 reviews) ## Dialpad Support Reviews ### 1. DialSad **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Dialpad Support?** I do appreciate Dialpads capability to shield my private number from outreach cases. Off-duty mode. I also appreciate the color layout. The ability to monitor call progress while in the call **What do you dislike about Dialpad Support?** oh man, Dialpad will say you missed the call if the customer hangs up before they get to you, affecting your numbers. The AI rates call as Negative when they are positive. You are locked in wrap-up from time to time. **What problems is Dialpad Support solving and how is that benefiting you?** Our phone tree has become much more versatile and robust thanks to dialpad. The ability to pre-program options and mailboxes with away messages or holiday greetings ### 2. Check out Dialpad before you choose your next telephony provider **Rating:** 4.5/5.0 stars **Reviewed by:** Eddy S. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Dialpad Support?** Artificial intelligence is great. The reporting is easy to use and in-depth. The call recording library is well laid out and easy to track down calls. Once the account manager shows you the settings, you will find they cover all of your needs and are intuitively placed. I vetted 10 phone providers for my customer service team and the intersection between cost and features resides with Dialpad. **What do you dislike about Dialpad Support?** There is a lack of customization. We were not offered any options besides what comes out of the box for ZenDesk integration. Would you like the transcript for the call or voicemail to show up on the ticket? I hope not, because it ain't happening. Do you want custom dashboards for your agents that are different from that of the admin? Can't do it. **What problems is Dialpad Support solving and how is that benefiting you?** It is an intuitive telephony system that allows me as the admin to control the entire call center experience. It gives me reports, visibility into my workforce as well as recordings for quality assurance. ### 3. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Niel R. | Talent Acquisition Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Dialpad Support?** The Dialpad Analytics and pre-recorded voice mail feature. **What do you dislike about Dialpad Support?** The AI transcript feature needs to be improved a bit since it is unable to understand a lot of words we say. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Analytics helps me to monitor my day-to-day and even monthly activities. ### 4. It is usually good but sometimes it is freezes often. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** How quick and easy it is to respond! great tech support when needing help! **What do you dislike about Dialpad Support?** How it freezes often and drops calls.sometimes i can't hear the caller and they can't here me. **What problems is Dialpad Support solving and how is that benefiting you?** sometimes it freezes up and drops calls so you all help to correct that for us . ### 5. Controllable and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Dialpad Support?** Our previous ticketing system was unreliable when a call comes in but the receiving tech is too busy to handle that. Dialpad makes it so we don't have to worry about that by rolling over calls between Available techs. Admins have good control over certain things, such as the priority in which inbound calls come. **What do you dislike about Dialpad Support?** Would like to see a dark mode implemented. **What problems is Dialpad Support solving and how is that benefiting you?** We haven't been with Dialpad long enough to notice, but the package we have been working with so far has been great for our help desk. ### 6. Dial pad has connected me to many businesses in the united states with an easy to app **Rating:** 4.0/5.0 stars **Reviewed by:** Kindred A. | BDR, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Dialpad Support?** Some upsides would be how fast it is dialing almost like an actual phone, also most calls have been quality. I hear them and they hear me which has made for easy communication and texting. **What do you dislike about Dialpad Support?** Sometimes with internet issues the calls will cut off or be choppy a bit, but other than that not much I don't like about this app because even the support is quick **What problems is Dialpad Support solving and how is that benefiting you?** They are working on the quality of the product doing tests on new things and adding integrations for chatting in the text boxes which helps for personalizing messages ### 7. Dialpad customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Andy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Dialpad Support?** I like that it is online and there is no physical phone to have to use. **What do you dislike about Dialpad Support?** I dislike that calls something drops through no fault of my own. **What problems is Dialpad Support solving and how is that benefiting you?** it is very hard to be specific with AI ### 8. Great for calling and texting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Dialpad Support?** Utilization of texting and calling. Salesforce integration makes it easy for a nice integration (click to dial), this is super helpful for my SDR team, since calling/texting is their main role. **What do you dislike about Dialpad Support?** Reporting within Dialpad isn't very seamless or informational, especially in a channel/call center view. Also, App utilization isn't the best for call review. As soon as you want to see the transcript, it takes you back to the browser. **What problems is Dialpad Support solving and how is that benefiting you?** Automation with calling and a place to text. It benefits my SDR team in outreaching and prospecting their leads. ### 9. Dialpad is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Dialpad Support?** That I can text and call from any city in the United States. Now you can personalize your options more. I can change my ring tone. They dont have as many ringtones **What do you dislike about Dialpad Support?** When it tells me that I am already on a call and im trying to only call one person. They have actually fixed this. I would like them to take away the join meeting button right next to the call button **What problems is Dialpad Support solving and how is that benefiting you?** They are solving how to call a different city and look like I am in that city. that benefits me by being local and makes me way more productive. Business performance has increased for sure ### 10. perfect for any business communication use, for either customers or even your peers **Rating:** 5.0/5.0 stars **Reviewed by:** Tony T. | Sr Loan Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Dialpad Support?** its very user friendly , allows you to communicate with your team members quicker , photo, video sharing . i have used many different ones before , Dialpad has got to be the easiest one to use **What do you dislike about Dialpad Support?** honestly everything is good and I dont dislike anything **What problems is Dialpad Support solving and how is that benefiting you?** I have been able to make more calls ,changing the number from local to present helps reach more customers., the IOS app is also amazing , I take calls on my cell phone directly from the dialpad App it saves all voice and text transcripts. ### 11. Works great for us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** Gets our job done efficiently and effectively. Call and text options are nice **What do you dislike about Dialpad Support?** Sometimes can be slower on some days more than others **What problems is Dialpad Support solving and how is that benefiting you?** Allowing us to call, text, record and listen to calls is great asset to our job ### 12. Works perfect! **Rating:** 5.0/5.0 stars **Reviewed by:** ANGELA W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Dialpad Support?** Answers phone calls perfectly! Attentive **What do you dislike about Dialpad Support?** None at this time this app works perfect **What problems is Dialpad Support solving and how is that benefiting you?** Able to get in touch with my customers and managers ### 13. Amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro T. | Business Developmet Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Dialpad Support?** Incredible quality and accuracy, transcriptions are very helpful **What do you dislike about Dialpad Support?** there is absolutely nothing wrong with this app, i love it **What problems is Dialpad Support solving and how is that benefiting you?** Provides insight that humans might overlook and is great for training purposes ### 14. I use Dialpad daily for work and rarely come across any issues; very reliable. **Rating:** 4.5/5.0 stars **Reviewed by:** Britney L. | customer success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Dialpad Support?** I like the look of the app, very user friendly and organized. Most importantly, I enjoy the integration with Salesforce as I also heavily use this daily. **What do you dislike about Dialpad Support?** I wish we could edit the colors and make it more accessible for those with vision sensitivities. **What problems is Dialpad Support solving and how is that benefiting you?** I can connect with my clients quickly from the company call center line or my personal company line and transfer to others as needed. ### 15. Previously used Talkdesk, and I prefer Dialpad. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Dialpad Support?** I really like the call center. The user experience and layout is much better than what I previously used. I like the analytics, as well as the ability to add the contact info as I am calling someone. Also the call history is nice. **What do you dislike about Dialpad Support?** For some reason the application does not work as well for me and seems buggy. I exclusively use the web browser application to make my daily phone calls to customers. **What problems is Dialpad Support solving and how is that benefiting you?** Having a nice history of contacts with a person. I also like the text messaging option, though we have not begun to incorporate this into our workflow for customers, yet. ### 16. Dialpad works in the most basic way, easy but calls have har time connecting at times. **Rating:** 3.5/5.0 stars **Reviewed by:** Cindy S. | Portfolio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Dialpad Support?** Simple to use, easy to dial................ **What do you dislike about Dialpad Support?** Calls dont connect................................ **What problems is Dialpad Support solving and how is that benefiting you?** calls drop, call tracking isn't accurate, some calls cant be monitored, reviewed, or downloaded. ### 17. Easy use phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Megan T. | Vice President Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Dialpad Support?** The call center functionality. Being able to listen in on calls for training and see real time metrics during the day **What do you dislike about Dialpad Support?** Because it's internet based, sometimes it will have a delay on the calls which can be frustrating **What problems is Dialpad Support solving and how is that benefiting you?** I'm not aware of any ### 18. Light weighted fully functional contact centre solution **Rating:** 4.0/5.0 stars **Reviewed by:** Utsav D. | A. Manager, Manpower Planning and Business Intelligence, Resource Planning & Optimization | Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Dialpad Support?** Very light weighted but fully functional in terms of essential elements, no bloatware. Real time transcript and real time listening add extra stars to it. From setting it up from an admin perspective to an end user experience, it beats down the other competitors hands down **What do you dislike about Dialpad Support?** Regional integrations such as French not available. Call back setup is again something which should have been there. Screen freezes and dropped calls are some of the things dialpad should look into **What problems is Dialpad Support solving and how is that benefiting you?** While implementation, we suggested Dialpad of the limitations such callback feature and screen freeze, they have amazing in terms of taking feedback's and working towards them. If this gets implementated, will help us a lot. ### 19. Very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** paige s. | Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Dialpad Support?** Easy to find previous calls, and view call analytics. **What do you dislike about Dialpad Support?** The call leg sometimes does not make sense. The transcript needs a few kinks worked out. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad contact center has helped resolve dropped calls, calls not coming through, etc. ### 20. Good service, but some limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Josiah B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Dialpad Support?** Reliable, simple, good analytics. Good pricing. **What do you dislike about Dialpad Support?** requires the use of numbers for individuals, instead of having a central hub. **What problems is Dialpad Support solving and how is that benefiting you?** It was our central repository for routing customer service calls ### 21. GREAT TRACKING TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** Debra Y. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Dialpad Support?** The analytics portal can be tailored to your company's needs. **What do you dislike about Dialpad Support?** Currently, there aren't any dislikes. This tool is great. **What problems is Dialpad Support solving and how is that benefiting you?** Service level was a huge problem we couldn't track previously and call center metrics. ### 22. Decently functional and helpful! **Rating:** 4.0/5.0 stars **Reviewed by:** Tia A. | Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Dialpad Support?** The dashboard. I can see everything in one place. **What do you dislike about Dialpad Support?** The way that the dashboard defaults to the team instead of the individual stats **What problems is Dialpad Support solving and how is that benefiting you?** I haven't really found many problems with it, I can only nitpick haha. ### 23. UI is easy to understand! Overall a good tool... **Rating:** 4.5/5.0 stars **Reviewed by:** Abdussamad M. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Dialpad Support?** You know when someone from your team has reached out to the client as it creates separate threads for each call. The fact that it has a mobile application makes it easy to know when you are away from your desktop. Of course, you can take calls from the mobile on the go as well. And if you miss the call then it puts you on offline mode directly which is great! **What do you dislike about Dialpad Support?** Honestly, I haven't come across any particular feature that I disliked or found difficult to use. **What problems is Dialpad Support solving and how is that benefiting you?** We are a SAAS company and Dialpad is used by our Sales and Support Team. It helps our clients reach out to our support team easily. ### 24. Really easy to use, powerful sales dialing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Dialpad Support?** The Transcript AI is really insightful for call reviews. **What do you dislike about Dialpad Support?** There is a delay between typing in a phone number and hitting enter. Makes it hard to do multiple outreach efficiently. If you can get rid of the delay. Would be golden. **What problems is Dialpad Support solving and how is that benefiting you?** A quick and easy way to reach out to prospects. It's extremely userfriendly. ### 25. Finally, we're off of spreadsheets **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Dialpad Support?** We're finally off of spreadsheets for managing our scheduling. What used to take me an hour to plan each day now takes me <10 minutes using surfboard. I'm able to set up new shift plans easy enough, making it easy to test, experiment and make sure our team is as efficient as possible. Easy to use & integrate with our existing systems. **What do you dislike about Dialpad Support?** We found some user interface bugs but the team has been super responsive in fixing them. We'd also like to have more real time suggestions when we need to respond to spikes in our inflow, right now if feels like we're proactive but there are some times we need to be reactive! **What problems is Dialpad Support solving and how is that benefiting you?** Before we used surfboard, I don't think anyone understood our inflow and capacity as they do now. The spreadsheets we used to manage this in the past were clunky, broken and slow to put together. The team used to get their shifts in an email each day and regularly had problems or changes they needed to make. This often meant restarting our scheduling process. Since picking up surfboard we're planning months ahead and the team is much more engaged and content with their schedule. ### 26. Thanks but no thanks. Be aware of dropped calls and performance issues **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Dialpad Support?** Interface and ability to pretty much self-service your account. Call recordings with Screen recording are good. We actually are using several tools to try to manage all the downfalls this software has. **What do you dislike about Dialpad Support?** Well, we used this for 2 years or so. At first, it worked well, but then we started having 13%-25% dropped calls. The product lacks a lot of common things other providers have. Reporting is especially painful, support too.. and curiously enough everything worked better until we signed another year's contract. The reality is that we continue paying for this even though is costing us a ton of money all the money goes down the drain in revenue losses and ad spending because of tech issues, downtime, etc. I would not advise this to use this software at all if you have a critical call center need. Features are pretty basic. We have now a different solution in parallel until we can drop this tool completely. **Recommendations to others considering Dialpad Support:** If you are serious about call center operations look somewhere else. There are plenty of other providers with a better and more complete set of features for the same amount of money. **What problems is Dialpad Support solving and how is that benefiting you?** This creates more problems than benefits. If it actually worked as planned and had the reporting features and more flexibility it may work for a really small company with maybe 2 or 3 gents and no critical needs. The call center product is just a side gig for them I think. The core product is probably being a voip provider. ### 27. very easy to use and manageable **Rating:** 5.0/5.0 stars **Reviewed by:** Sam T. | Healthcare recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Dialpad Support?** I like the transcript and analytical features **What do you dislike about Dialpad Support?** sometimes when the call connects, it takes a few seconds to match voice timings from both sides despite having strong internet connections. **What problems is Dialpad Support solving and how is that benefiting you?** it is integrated to our applicant portal which automatically updates the information benefiting time-saving. The Voice Intelligence feature is incredible. ### 28. So many tool to use to help my team succeed. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Dialpad Support?** I like how easy it is to use and how calls can be spread across multiple platforms. **What do you dislike about Dialpad Support?** There are times when a call will come in but not ring at the front of the screen so it is easy to miss a call. When you answer a call in the Mac App is automatically opens a widget in Zendesk that has to be minimized during every call. **What problems is Dialpad Support solving and how is that benefiting you?** I can actively monitor all calls and can jump in on any call that is taking too long. ### 29. DialPad Feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Dialpad Support?** The departmental set ups and call center. Also the extensions. **What do you dislike about Dialpad Support?** It is always missing calls when we are online somehow and we often have to shut it down and reload it to fix any bugs. **What problems is Dialpad Support solving and how is that benefiting you?** It allows us to use a queue in order to keep track of callers on hold and also let them know their wait times. ### 30. Dialpad has been great for managing my Staff **Rating:** 4.0/5.0 stars **Reviewed by:** Stefan M. | Technical Support Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Dialpad Support?** I can measure the productivity of my team **What do you dislike about Dialpad Support?** the type of reports I can pull are very limited when it comes to per individual **What problems is Dialpad Support solving and how is that benefiting you?** I am able to see who is on Duty as well as see who the slackers are any call avoidance, as well as access call recordings ### 31. Dial pad is pretty good. Can be helpful in many ways. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Dialpad Support?** It's nice when transferring calls. I also like that it transcribes the calls. It is easy to navigate and nice for group chats. You always know what's going on, which makes work a breeze. **What do you dislike about Dialpad Support?** System seems to glitch often. Drops calls frequently or does not want to work correctly. Someties the phone likes to ring when dialing out other times just nothing. **Recommendations to others considering Dialpad Support:** Easy to use and a great feature to have. Dialpad changed the game in communication. **What problems is Dialpad Support solving and how is that benefiting you?** It's easier to navigate and helps the customers easier. It helps track conversations with clients. Accessible to text from as well. Dialpad allows for better communication amongst team members, especially from home. ### 32. Dialpad is awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Dialpad Support?** I love that you get transcripts while you are on the phone and after. It's easy to use, especially for businesses. You are able. to transfer calls easily to another department or individual. Also, voicemails go directly to the email you set up. **What do you dislike about Dialpad Support?** Sometimes when I am set up to be undisturbed calls will still come through. There are a lot of glitches; missed calls, kicked out of the system, can't hear sometimes. **Recommendations to others considering Dialpad Support:** Make sure to complete any system updates. **What problems is Dialpad Support solving and how is that benefiting you?** We are able to pull reports for employees to see how many calls they have made and a breakdown of what calls were missed or dropped, etc. I really love that. You can listen to calls and do quality control. ### 33. Amazing experiencie with Dialpad **Rating:** 5.0/5.0 stars **Reviewed by:** Eve M. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Dialpad Support?** Since you implemented the option to change to unavailable I can manage my team more efficiently **What do you dislike about Dialpad Support?** That I can not sort by the different statuses in dialpad **What problems is Dialpad Support solving and how is that benefiting you?** Everything is run good right now ### 34. Lick x Surfboard **Rating:** 5.0/5.0 stars **Reviewed by:** Rose G. | Decorator Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Dialpad Support?** I love that they're willing and happy to listen to the real feedback that would actually help me with my scheduling needs. They're consistent and care not just about my needs but also the needs of my agents. **What do you dislike about Dialpad Support?** It's young so like anything there's bugs and things that are a little confusing, but to counter they are working on everything. **What problems is Dialpad Support solving and how is that benefiting you?** It mostly saves me time, and is another point of reference when I'm coming up with forecasting. ### 35. DialPad Review **Rating:** 4.0/5.0 stars **Reviewed by:** Heather C. | Hotel Network Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Dialpad Support?** Translation for calls and being able to see calls live. **What do you dislike about Dialpad Support?** Some agents experience missed calls without the phone ringing. **What problems is Dialpad Support solving and how is that benefiting you?** Missed calls without the phone ringing in order to hold agents accountable. ### 36. Some issues but generally great experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Dialpad Support?** Reporting tools Slick UI Simple to use **What do you dislike about Dialpad Support?** Issue Support Some tech issues **What problems is Dialpad Support solving and how is that benefiting you?** n/a ### 37. Great, easy to use software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Dialpad Support?** - Intuitive Platform - Nice UI - Voice transcripts are really accurate - Nice analytic capabilities - Good call quality - VI features are very cool and help our CE team a lot - Lots of call routing options - Option to text clients **What do you dislike about Dialpad Support?** - Pricey software - Accessing your call transcripts isn't super straightforward Overall not much I dislike about this software! **Recommendations to others considering Dialpad Support:** Trial the product before signing up to ensure it fits the needs of your business **What problems is Dialpad Support solving and how is that benefiting you?** - Much better analytics - VI helps our customer service team find relevant info, particularly new team members ### 38. Dialpad: Mediocre Software **Rating:** 1.0/5.0 stars **Reviewed by:** Jake H. | Inside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Dialpad Support?** Having dialpad integrated into our CRM software is incredibly useful and easy to outbound/track our calls to customers. That is really the only thing I like about Dialpad overall. **What do you dislike about Dialpad Support?** Almost everything. It breaks constantly. Whether dialpad will decide to drop the call mid conversation, or not allow us to outbound customers because it states 'we are already on an outbound call' (even though we are not), there are constant issues with this software. Customer service is not very helpful. Calling to report issues, most of the time, take weeks to fix or get a response. The software overall is very unreliable which impedes our success and production. Our latest and current NEW issue is that our live icon does not pop up during a call anymore. We utilize the desktop Dialpad app and it is supposed to run in the background while auto-popping a smaller condensed icon for us to have a condensed amount of features like end call, place on hold, etc. This does not work anymore. **Recommendations to others considering Dialpad Support:** Please consider all options before choosing Dialpad. It integrates well with certain CRM's; however, at this point I would give that up to use a much more reliable service. **What problems is Dialpad Support solving and how is that benefiting you?** Being able to track and store all calls in customer records automatically. This is one of the only benefits Dialpad has to offer us. ### 39. Efficient, Easy, and Complete **Rating:** 5.0/5.0 stars **Reviewed by:** Omar Antonio S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Dialpad Support?** One of the best features is the connectivity to CRMs software; I currently use Salesforce. It allows for a fast transition from Dialpad to the customer´s information seamlessly. Especially when you have multiple platforms opened at the same time. Additionally, the coaching profiles allow you to monitor other calls and help keep track of a team´s performance. The dialpad analytics is also a great way to evaluate performance and record conversations so you can come back to them as needed. I have heard some of my colleagues have issues with Dialpad not recording some conversations, but I have not found that to be the case. I have always found the audio file whenever I need to access a specific call. **What do you dislike about Dialpad Support?** Perhaps one of the features I would like to see an improvement on would be the transcripts to transcribe other languages without having to change any settings. To automatically detect it and show the text in that specific language. One of the things I have found hard to set up is the primary audio device. I have issues with the wirless headset I was using, so I constantly switch to regular headphones plugged into the audio jack. I have to constantly make sure all the settings are changed to the correct device and its a manual hassle sometimes. **Recommendations to others considering Dialpad Support:** I would highly recommend making sure your CRM tool is feeding as much information as possible; that way, you can really utilize Dailpad´s full potential **What problems is Dialpad Support solving and how is that benefiting you?** I am mainly solving any issues regarding information registration; since Dialpad links to my CRM, I can have call after call without having to worry about not registering it. It is also a nice bonus to have the call wrap-up feature. Furthermore, one of the main benefits is the clear communication with the client. I have not had any issues pertaining to choppy audio or bad connection. Sending and receiving texts is easy, as well as sending pictures/screenshots. Have not tried it with other type of media. ### 40. Good product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Dialpad Support?** I like the convenience of how simple it is to use. Has a desktop app as well that functions nicely. **What do you dislike about Dialpad Support?** I dislike how many different things you have to click. I wish it were all right on one screen. **What problems is Dialpad Support solving and how is that benefiting you?** Helping solve the call center hold style problems. ### 41. Dialpad: Feature Packed and Easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Gary U. | Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Dialpad Support?** It is great in integrating with G-Suite for account creation. It is easy to download, install and use on any computer. Also integrates well with other apps like OKTA, Slack and Zendesk. It is also easy to check a contact's call history on Dialpad. Another great feature is the '#Moments' feature that categorizes parts of the call so you can easily review the call. What I also love about this app is that it can be installed on your smartphone, giving you the freedom to use your smartphones to answer incoming calls or make outbound calls to your clients on the go. In general, my experience with Dialpad is good, with a few hiccups here and there.. **What do you dislike about Dialpad Support?** The transcription service/feature could use some improvement in converting Speech to Text. There are misspelled words, to completely incorrect transcribed words that make reviewing the call a bit tedious. This is important because, in addition to listening to recordings, its the quickest way to review a call. There are times that the Windows App crashes, or lags, and there were times when calls are missed due to no notifications popping up. Despite these few hiccups, re-installing or updating the app does resolve them, and overall, my experience has been positive. **Recommendations to others considering Dialpad Support:** I would recommend this software. My user experience as a Support staff is overall positive, and I found it easy to use. **What problems is Dialpad Support solving and how is that benefiting you?** I can quickly check my call stats/analytics to see how I'm doing with my handling time. I can also easily pull up information about my call history and review my conversation. ### 42. Great but there's Plenty of Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Claire T. | Member Services Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Dialpad Support?** It is very user-friendly. Took minimal time to get us all trained on the basics and we started using it right away. I also like how simple and sleek the app is. We can connect to different devices at the same time so we never miss a call. The call quality is also so much better on Dialpad. **What do you dislike about Dialpad Support?** I don't like the character limit on call logs. We usually quote our Guidelines and we need to make sure these things are completely and accurately logged. The app also causes a great amount of lag in our other systems. I am not 100% sure how this may be prevented. **Recommendations to others considering Dialpad Support:** I highly recommend it. I will never go back to Five9. That one cause a lot of problems. **What problems is Dialpad Support solving and how is that benefiting you?** It is great for tracking inbound and outbound calls. If I forget to log something, I can always go back and listen to the recording and make necessary changes to my call logs. It will even be much better if it can connect to Salesforce more than 90% of the time. This way, we do not have to log our calls in Dialpad and Salesforce. ### 43. I love auto dialers **Rating:** 5.0/5.0 stars **Reviewed by:** J. Colby W. | Premium Sales Consultant – SoFi Stadium at Hollywood Park, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Dialpad Support?** The ability to click and dial numbers from salesforce. The AI recap of my transcript works well, and I love the extended vm where I can pick up after screening the call. I also like that dialpad keeps record of all of your outbound and inbound calls. Caller ID is amazing as well. Dialpad has made the days of needing a physical phone and a large system go away. Dial pad makes outbound calling easier on both the salesperson and his/her direct reports. DIal pad has increased my time throughout the work day tha would traditionally be lost to picking up the phone. Dial pad has alos made it extremely easy to work from home during the pandemic. All of my systems needed to do my job successfully run through my one laptop. **What do you dislike about Dialpad Support?** Occasionally Dialpad doesn't work with salesforce, and it forces you to restart one or both programs. The AI is annoying with its in convo recommendations sometimes. Dialpad still rings for an incoming call when you are currently on a call, which can be disruptive. Also, I'm not too fond of the fact that there's a notification that pops up with each incoming call. It's very redundant and makes it harder to answer the incoming call. The ringtone options are all very alarming and have a weird tone. The system freezes all too often. THere should be much furhter integration with SalesForce to make sure the synchronicity is in places that are most helpful to the sales people/sales management using dialpad. **Recommendations to others considering Dialpad Support:** Dialpad should create a hardware headset to use with its system. Dialpad should integrate with different web browsers to allow users to click and dial numbers directly from a webpage. There should be more attention paid to what makes dial pad lag or non-responsive. Increase dial pad's options for ringtones. Add more intelligence to the ai to understand sales conversations better and maybe make better recommendations to the user. **What problems is Dialpad Support solving and how is that benefiting you?** Time management as I am able to get out a good number of calls as well as take incoming service calls. Reducing time taken for underwriting and note keeping. Eliminating having to search for recently contacted leads. Dial pad makes calling out and tracking very easy as it takes away a few steps in our process. I think there could be significant improvement through further research and collaborationwith different CRM's to make the system that much more helpful. Dialpad would probably be the best autodialer I've used if it didn't freeze so much. It overall helps my team close more business and put out more effort to be succesful. ### 44. Effortless app, great analytics, just looking for a bit smooth integration **Rating:** 4.0/5.0 stars **Reviewed by:** Chris S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Dialpad Support?** My two favorite features of Dialpad Sell are: 1) The desktop app - Dialpad's app offers a sleek interface that is easy to navigate. I use both the pane view on the left side and the tabs on the top to navigate between different conversations. I also use Dialpad across multiple teams and call centers, and keeping track of the activities happening on each channel is almost effortless. I also enjoy some of the quality-of-life features like being able to mark texts and voicemails as "unread" and being able to "star" meaningful conversations, almost like an email inbox. Overall the app is easy to get started with and takes minimal effort to get maximum output. 2) The web-based analytics app - to accompany its world-class desktop app, Dialpad also offers dashboard-style call analytics. My team and I use these analytics to help track daily metrics and look at call volumes vs. call times. Dialpad Analytics is both simple and effective, making it a great asset on top of the core functions of the service. **What do you dislike about Dialpad Support?** My only complaint about Dialpad Sell: It does not always sync back to my organizations' Salesforce CRM. Although we use Dialpad Analytics for metrics tracking, we also use Salesforce Dashboards for visibility into our team's activities and productivity in real-time (this is somewhat redundant, but some leaders in the company prefer Salesforce reporting). In some cases, there will be discrepancies in call logging and call transcription between Dialpad and Salesforce. **What problems is Dialpad Support solving and how is that benefiting you?** My team and I use Dialpad Sell to connect with new prospects and different customers. Dialpad is our VOIP program of choice for all of our outreach activities. ### 45. So many positive improvements!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Jess F. | Success Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2021 **What do you like best about Dialpad Support?** Voicemail drop has dramatically increased my productivity and workflow when utilizing this app. Before this feature, I was leaving "manual" voicemails 50-70 times a day which was exhausting. Being able to leave several more voicemails a day has not only increased my productivity but in a way, protected my mental and emotional energy. This future has dramatically increased my effectiveness as an employee. Additionally, The transferability between different coworkers across the departments. It is incredibly helpful to see when other coworkers are available, on calls, or out of the office. I helps to be able to communicate that with others **What do you dislike about Dialpad Support?** The inability to text certain numbers if I have not first called them. I have to manually import phone numbers from an external system. When I call individuals who I have no called previously and I go to send them a text, I have to manually import their number (which can be time-consuming) even though their numbers are in our system, it still doesn't let me look up the contact and text directly. It can also be challenging when I am on a call and I get an incoming call, the phone will beep until the other call has ended even after declining the call. It would be helpful if there was a "send to voicemail" option on another call. **Recommendations to others considering Dialpad Support:** If you are making multiple calls throughout the day, Dialpad makes it super easy and efficient! **What problems is Dialpad Support solving and how is that benefiting you?** I am able to make more outbound calls/contact with students which has not only increased my availability because I am not leaving 30 voicemails manually, but it has also allowed me to reach more students because I have more time to. It is also incredibly helpful to be able to text students. Often if they do not answer I will text back right away and I get a better response rate that way. Being able to be on calls and multitask while responding to text has been incredibly effective in my work productivity. ### 46. Strong internet connection needed - but it's so easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Sam H. | Owner & Baker, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Dialpad Support?** I love the user interface, it's super intuitive. My team really only needed about 10 minutes of training for us to really get the hang of it. On your own, you can just click/hover over items and learn what any unknown buttons mean. **What do you dislike about Dialpad Support?** If you are not paying for premium internet service, Dialpad WILL lag! There is also a bit of a delay between what you say and what the person on the other end hears. It can cause confusion sometimes. I think things could still be even more intuitive and relay less on icons. Would like more things to be clearly labelled. **Recommendations to others considering Dialpad Support:** Try and get an interview with their support team. I haven't had a reason to reach out to their support team *personally*, but given my general issues with faulty internet connection causing me to "miss" calls and what not, you might want to make sure their support team is reliable. I'm thankful to have someone liase with them for me. **What problems is Dialpad Support solving and how is that benefiting you?** Folks can work from anywhere as a team to contact clients/customers, their field teams, etc. without having to deal with extra phones, etc. I'm sure it is way more cost effective than running brick-and-morta call/contact centers. I really recommend it for folks with a largely-remote workforce. ### 47. Easy to Set Up, Easy to Use, Easy to Dominate your Competition **Rating:** 5.0/5.0 stars **Reviewed by:** Robert P. | VP of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Dialpad Support?** We have tried numerous UCaaS providers over the past 10 years; this was the easiest setup ever. It synched with O365 and then boom...all users set up. Porting was super easy and all done electronically. It integrated with Salesforce.com simply and elegantly. Realtime transcription and VI is one of our favorite features. Many providers would charge way more for way less. I don't take notes on calls anymore. Everything is already recorded and we can view sentiment and tone. This is great for coaching as well. As we bring on new sales reps, we are able to coach them on as welll as show them what a good call looks like and what a bad calls looks like **What do you dislike about Dialpad Support?** Teams integration wasn't available when we purchased this last year, but it is now. We will be adding that soon. **What problems is Dialpad Support solving and how is that benefiting you?** it helps me manage our sales teams, and provide feedback for continous improvement ### 48. The smartest way to call people/clients from anywhere in the world **Rating:** 5.0/5.0 stars **Reviewed by:** Akshat K. | Talent Acquisition Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Dialpad Support?** The fluid UI, great new updates in recent times, and the uber conference call feature! The best thing that I like is the voice recognition and AI. I never miss the important stuff that the client or candidates say anymore. The AI is really smart and I feel that it can understand almost all kinds of accents. The VM drop is a very awesome feature and I recommended it **What do you dislike about Dialpad Support?** The voice mail system needs improvement. I need to open the browser every single time I want to change the VM. The account settings are elaborate but they also need to be available to someone inside the application. The application on the mobile phone needs significant and frequent updates in line with what the desktop app provides. **What problems is Dialpad Support solving and how is that benefiting you?** Calling candidates for staffing and recruitment in US and Canada. I have found that dial pad is easy to use and super reliable. I found that the calls are smooth and the AI is top-notch. A 20 minute tutorial to dialpad was enough for the whole team to understand and the response was very overwhelming. Our staff, clients and consultants never have problems related to call drops or missed voice mails and such. ### 49. Very efficient platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio M. | Business Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Dialpad Support?** What I like the most is how Dialpad provides an efficient way for me to contact customers without too much of a hassle. The user interface is not too full of buttons, and most importantly, it is reliable, as I have never received any hiccup or error while using it. The best thing is that it integrates seamlessly with different apps so, for example, if you were to use salesforce, it will record what you have done in salesforce as well and update itself so that a customer can be easily contacted. **What do you dislike about Dialpad Support?** Perhaps there could be more personalization regarding the user interface. I like the blue design, but it would be nice to have other themes or ways to modify the interface since I use this software every day. Also, sometimes the configuration options can be a bit too complex, and it is not very easy to navigate through them. The app might also get a little bit sloggy when you are using a slow PC or when your internet connection is slow. So it is important to keep it up to date. It would be better if it didn't use too much computer resources due to making it look good when using it. **Recommendations to others considering Dialpad Support:** Try to use the app with a good PC or a good internet connection because it will start getting hiccups and calls will get stuck when coming in. Also keep the app up to date at all times whenever updates show up. Decide from the very beginning which apps are the ones you will be integrating so that the process can flow nicely when using it. **What problems is Dialpad Support solving and how is that benefiting you?** The main problem Dialpad solves for me is efficiently reaching customers without interruptions and handling calls without too many hiccups. It is pleasing to open the app and start calling away without any sort of weird pop ups. The benefit is always the top-notch performance this platform has. ### 50. A Daily Dose of Dialpad **Rating:** 4.0/5.0 stars **Reviewed by:** Tyler W. | Technical Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Dialpad Support?** Seamless integration with Salesforce Lightning. Clear call quality. The ability to change which device your call is connected to in seconds. Ability to change the ringtone to your favorite tunes, perhaps Duel of the Fates? The newest skinned version was released recently, I do prefer it over the old skinned client. I love that I can text message as well. Caller ID is great, syncs up with our CRM without issue. Google and Microsoft Office 365 app integrations available, this is wonderful! There is an API available, however, we are not using this integration. Voicemail dropping, listening in, robust analytics. It's been easy to use and implement, and provides us with needed features that our previous VOIP did not. **What do you dislike about Dialpad Support?** There's not a lot to dislike in my daily use. Call transcripts are kind of wonky(they specifically say it's a work in progress). We do have a slight problem with calls throughout our department. Tracking will only follow the most recent call, if the customer calls more than once. Sometimes the call/answer buttons take a couple clicks to work properly, especially when an inbound call is present. **Recommendations to others considering Dialpad Support:** Try it out! It's definitely worth getting set up. You won't regret it! **What problems is Dialpad Support solving and how is that benefiting you?** I provide support for our clients via phone and email, DP is a tremendous tool in my day to day activities. Every day my team is using DP to reach out to customers, providing excellent service with quality calls. I would like to see support for more than 3 people in a call. Sometimes I am training multiple people on my team, it would be convenient to add them all to a call to shadow and listen along. ## Dialpad Support Discussions - [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) - 1 comment, 1 upvote - [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) - 1 comment, 1 upvote - [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) - 1 comment, 1 upvote - [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) - 2 comments, 1 upvote - [What kind of improvements can I see regarding management of accounts?](https://www.g2.com/discussions/31240-what-kind-of-improvements-can-i-see-regarding-management-of-accounts) - 1 comment, 1 upvote - [View Dialpad Support pricing details and edition comparison](https://www.g2.com/products/dialpad-support/reviews?page=10&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+14%3A13%3A13+-0500&secure%5Bsession_id%5D=21923bf1-ce7c-4bc4-8536-139121928629&secure%5Btoken%5D=354787751468e3e77f4acf5cea321b51b79569a8015dcd34e0be523aae95c749&format=llm_user) ## Dialpad Support Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Dialpad Support Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Social - Mobile SMS **Platform Basics** - Reporting - Dashboard - Performance **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform Content** - Automation - File Sharing - Content Library **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Dialpad Support Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,429 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,573 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)