--- title: Dialpad Support Reviews meta_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 700 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 700 scale: '5' date_modified: '2026-07-02' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Dialpad Support Reviews **Vendor:** Dialpad **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 700 ## About Dialpad Support Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent ## Dialpad Support Pros & Cons **What users like:** - Users find the **online help section** of Dialpad Support extremely beneficial for quick problem resolution and guidance. (84 reviews) - Users find the **ease of navigation** in Dialpad Support to be intuitive and helpful for their queries. (60 reviews) - Users appreciate the **responsive customer support** of Dialpad Support, valuing immediate resolutions and effective communication. (46 reviews) - Users value the **live call transcription** and effortless CRM integration, significantly enhancing their productivity and efficiency. (27 reviews) - Users value the **quick response time** of Dialpad Support, ensuring timely and effective assistance for their issues. (22 reviews) - Users value the **comprehensive call recording and transcription** features of Dialpad Support, enhancing team training and efficiency. (20 reviews) - Users value the **omnichannel support** of Dialpad, enhancing communication through preferred methods across various platforms. (15 reviews) - AI Technology (15 reviews) - Efficiency (15 reviews) - Intuitive (14 reviews) **What users dislike:** - Users find **poor customer support** frustrating due to time-consuming interactions and unresolved issues with Dialpad Support. (32 reviews) - Users experience **call connection delays** and find reporting and app utilization for call review inadequate. (29 reviews) - Users express frustration with the **delayed support** from Dialpad, often needing immediate assistance without any available options. (21 reviews) - Users experience **dialer issues** such as delays, outdated queues, and challenges with reporting and call reviews. (21 reviews) - Users experience **long wait times** for Dialpad Support, often feeling frustrated by slow responses during peak hours. (21 reviews) - Users express frustration over **missing features** like cumbersome voicemail forwarding and limited reporting capabilities. (18 reviews) - Delays (17 reviews) - Long Waiting Times (15 reviews) - Slow Loading (15 reviews) - Slow Performance (14 reviews) ## Dialpad Support Reviews ### 1. Constant glitches, bugs, that never are resolved. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** They do attempt to resolve issues in a timely manner. **What do you dislike about Dialpad Support?** Dialpad itself is constantly glitchy/buggy, my agents are constantly reporting issues. **What problems is Dialpad Support solving and how is that benefiting you?** Agents reporting dropped calls on a regular basis, only rings once and the agent is not able to answer the call. ### 2. Really good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Enforcement **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Everything is recorded and all the conversation is transcribed. **What do you dislike about Dialpad Support?** You should have the option to download the call on the first page (accessible) **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad wasn't changing the status automatically. Now it is and is helping me to get more calls automatically. ### 3. Quick and efficient way to connect to calls and only smooth process from one customer to the next. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** I appreciate how quick I can find my answers and navigate everything **What do you dislike about Dialpad Support?** Sometimes Dialpad crashes or I have to close it to reset my contact center tab **What problems is Dialpad Support solving and how is that benefiting you?** Allowing me to troubleshoot quickly and effectively so I can book my customers ### 4. My experience has been mostly positive so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** It is easy to navigate, any questions i may have are easy to locate **What do you dislike about Dialpad Support?** It at times can lag/load very slow, it is overall a good system though **What problems is Dialpad Support solving and how is that benefiting you?** It helps with call recap, and managing call flow between a team ### 5. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** Gave clear instructions helped to resolve the issue **What do you dislike about Dialpad Support?** Too much info and difficult to find specific answer to specific question. A million answers for one particular question and no more specific forum for a very specific question **What problems is Dialpad Support solving and how is that benefiting you?** integration with salesforce ### 6. Useful as a daily performance tool to get a better understanding of growth and areas of improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Useful as a daily performance tool to get a better understanding of growth and areas of improvement **What do you dislike about Dialpad Support?** Sometimes, errors or general lagging can interrupt performance quality and ability to complete important tasks. **What problems is Dialpad Support solving and how is that benefiting you?** Communication is improving thanks to DialPad ### 7. User friendly, with great potential **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** The live dashboard, it is very handy to keep an eye on it **What do you dislike about Dialpad Support?** If there's a way to set up pop up reminders through keywords said during the calls, that would be amazing **What problems is Dialpad Support solving and how is that benefiting you?** I haven't use it yet ### 8. Dialpad Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** They were available right when I need them. Answered questions quickly. **What do you dislike about Dialpad Support?** It was a little harder to get ahold of speaking to a live person, but the chat was great. **What problems is Dialpad Support solving and how is that benefiting you?** Getting different configurations taken care of internally. ### 9. The connection is stable and very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** How quickly calls connect and the ease of calling and texting from the same app **What do you dislike about Dialpad Support?** Sometimes it takes a long time to start the app **What problems is Dialpad Support solving and how is that benefiting you?** Maintaining good communication with our clients ### 10. easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** The information and record of my calls are visible and helpful to check monitor calls **What do you dislike about Dialpad Support?** the queue shows that no call but there are call coming in. it's not updating time to time **What problems is Dialpad Support solving and how is that benefiting you?** none so far ### 11. Dialpad system review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** the ease and use on various devices while dialpad has little issues to deal with **What do you dislike about Dialpad Support?** some of the more advanced specific options are not available **What problems is Dialpad Support solving and how is that benefiting you?** dialpad is helping solve the issue of monitoring agents on calls ### 12. It took me a while to find what I needed but I did find it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** it was there when I needed it. I had it on my computer to use **What do you dislike about Dialpad Support?** Much too complicated to use, takes too long to find what I need **What problems is Dialpad Support solving and how is that benefiting you?** new phone system here, still learning ### 13. Dialpad is user-friendly and simple to train new agents on. **Rating:** 5.0/5.0 stars **Reviewed by:** Raida L. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Dialpad Support?** What I really appreciate about Dialpad’s support is that they don’t just give you a quick answer—they take the time to explain how to do something clearly, and then follow up with helpful articles so you can revisit the steps anytime. **What do you dislike about Dialpad Support?** One challenge I’ve experienced is that frontline support often doesn’t have the answers and frequently needs to escalate to the telephony team, which can delay resolution by several days. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad allows us to communicate with our customers quickly and efficiently in real time. ### 14. Usually prompt and helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** I like that we have access to support right away **What do you dislike about Dialpad Support?** Sometimes they are limited to what they can do in real time **What problems is Dialpad Support solving and how is that benefiting you?** Makes our business run much smoother when we aren't having glitches ### 15. Dialpad has many capabilities in showing real-time data for calls as a whole **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Upsides of using dialpad is that it keeps track of all types of calls **What do you dislike about Dialpad Support?** It could use some updates in allowing Bluetooth connectivity **What problems is Dialpad Support solving and how is that benefiting you?** It helps the company in all departments with communication ### 16. Great in most use cases **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** Unified communication platform with access to text, voice, and video **What do you dislike about Dialpad Support?** Wish some of the features were offered as modules as opposed to packaged tiers. **What problems is Dialpad Support solving and how is that benefiting you?** Very useful insights with data and reporting options ### 17. A new and better way to manage calls **Rating:** 4.5/5.0 stars **Reviewed by:** Cade K. | Service Support Dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Dialpad Support?** We are extremely excited to be able to gather valuable data with the Dialpad support insights/analytics. Now we can monitor all our agents and contact centers with an easy click of a button. We are also excited for the automatic ai transcription - being able to look back on a quick summary of a call with action items is very useful. **What do you dislike about Dialpad Support?** We do wish that we could ring all members of a contact center simultaneously like departments. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad is beneficial from an administrator point of view because all of the settings and features are easy to find and set up in the admin portal. Dialpad support is also beneficial from the users standpoint as it is a way more cohesive platform for users to work together on. ### 18. Standard Support Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** They usually are responsive over emails. **What do you dislike about Dialpad Support?** Accessing the support tickets from the admin home is a hassle to have an entire different screen. **What problems is Dialpad Support solving and how is that benefiting you?** They resolved smaller configuration based issues ### 19. Seems fine **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Capital Markets **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** easy to use. Seems like it doesn't break. **What do you dislike about Dialpad Support?** apparently does not fully support multiple tabs in web browser **What problems is Dialpad Support solving and how is that benefiting you?** making it so that call center is fully remote ### 20. easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** i find that this program is easy to use. **What do you dislike about Dialpad Support?** i find that dialpad malfunctions frequently. **What problems is Dialpad Support solving and how is that benefiting you?** it is most important to benefit the company as a whole. ### 21. Its been great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Its fast and they are responsive. they try and help **What do you dislike about Dialpad Support?** Sometimes when you have to make tech inquries it takes time **What problems is Dialpad Support solving and how is that benefiting you?** Mostly tech and user issues ### 22. User Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** AI transcription, being able to review the calls. **What do you dislike about Dialpad Support?** Sometimes there is a delay in connecting the call **What problems is Dialpad Support solving and how is that benefiting you?** being a able to get transcription of calls ### 23. It is a bit cumbersome but very good phone quality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Everything at your fingertips. Very helpful **What do you dislike about Dialpad Support?** A lot to learn and, but have not used dialpad support all that much **What problems is Dialpad Support solving and how is that benefiting you?** Everything within the computer system ### 24. Not very reliable **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** that I can have it on my PC and cell phone **What do you dislike about Dialpad Support?** connectivity issues, calls not going through or not ringing on my devices **What problems is Dialpad Support solving and how is that benefiting you?** phone calls ### 25. Dialpad is great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** i love the functionality that Dialpad provides **What do you dislike about Dialpad Support?** it takes to long to get to the right person **What problems is Dialpad Support solving and how is that benefiting you?** our outbound calling system was a mess ### 26. basic **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** easy and fast to ujse with quick responses **What do you dislike about Dialpad Support?** sometimes it can be laggy but thats normal **What problems is Dialpad Support solving and how is that benefiting you?** helps with basics ### 27. A Modern, User-Friendly Communication App **Rating:** 4.5/5.0 stars **Reviewed by:** Anees B. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Dialpad Support?** I loved the Dialpad has a clean and modern interface. Even if you're not a tech wizard, you’ll find your way around quickly. The call quality is top-notch. Whether it's a team meeting or a client call, it delivers clarity. It works seamlessly on phones, desktops, and even through a browser. The transcription and note-taking features are amazing. Collaboration is a breeze. The customer support is an amazing team always working to solve the problem I use it everydays as my dialling app. It is very easy to integrate and implement on salesforce customization. **What do you dislike about Dialpad Support?** Dialpad needs to slve the lagging issue, sometimes the call is disconnected however it takes time. We have still not found a workaround of beating the duplicacy in calls. Sometimes called once will log twice. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad is solving the modern problem of dialing from anywhere They are the best in business. It is beneffiting my team and organization with ease of dialling and connecting with people around the world. ### 28. Nothing but the very best in the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Paul K. | Director of AP/AR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Dialpad Support?** I think the ability to transcribe live calls make the application my favourite. I am into client facing all the day and I get to speakto my clients is US over the phone. DialPad gives the option to paste the conversation directly into my CRM since it provides the summary of the overall conversation with my client. It saves me a lot of time and effort. **What do you dislike about Dialpad Support?** What I disliked so far is the text messages being disabled which affected my producitivity which was later restored though - in short SMS management. **What problems is Dialpad Support solving and how is that benefiting you?** The AI Sales Intelligence & Live Call transcription helps me to refer back everything that I discussed with my clients. The beauty of this features stays in the summary that ir provides me all the time that I can always refer to and update her internal stakeholders in my daily meets. ### 29. Great virtual phone that stays organized and provides AI tools to review anything you need. **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel L. | Dispatch Manager/Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Dialpad Support?** It gives me a unique number for my contacts to reach me out, let's me monitor my team's communications and easily access summaries of all conversations. **What do you dislike about Dialpad Support?** I would like it if I could turn off the voice saying "Call is being recorded" as it makes me miss the first few seconds of every call. **What problems is Dialpad Support solving and how is that benefiting you?** It allows me and my team to have direct numbers to administrate our drivers as well as our broker partners. Having these direct contact numbers helps generate more trust with business partners and users. ### 30. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Roxanne D. | Administrator and Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Dialpad Support?** Dialpad Support is easy to use and straightforward. I like that they follow up with an email after you are finished so you remember all the steps. It is a quick and efficient way to get help. The customer support is excellent! I have used it several times in the last month. **What do you dislike about Dialpad Support?** I don't think I have encountered anything I dislike about Dialpad. **What problems is Dialpad Support solving and how is that benefiting you?** I made a mistake by buying the license for international calls which I did not need. I was able to smoothly revert the transaction. ### 31. I wish all my online services were as good as DialPad !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Dialpad Support?** The most helpful thing about Dialpad Support is the people. I am a one person office and not very tech savvy as the Administrator. I had used Dialpad for over a year and then I made changes to my phone system that involved changing my DialPad and my actual mobile numbers. The people were so helpful in getting everything reestablished and in setting me up with an additional feature set that I did not understand. They gave me instructions and told me they would call me back in five minutes to ensure everything worked. Five minutes later, my DialPad rang and I was able to report all systems go!! Their patience in explaining what to do and why was outstanding!! **What do you dislike about Dialpad Support?** It is frustrating to go through a couple of rounds of chatbot service before realizing, the problem will require a person, but I guess that is part of the diagnostic process. **What problems is Dialpad Support solving and how is that benefiting you?** Directing inbound calls to the right place, and configuring Click-to-Call. The benefit to me is that after the call I could hang up my AQdministrator hat and get back to being an effective user. ### 32. Wonderful System to Modernize Firms **Rating:** 5.0/5.0 stars **Reviewed by:** Jose D. | Software Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Dialpad Support?** What I like best about Dialpad Ai Sales Center is its ability to streamline and enhance the sales process through AI-powered tools. The platform offers features like custom AI Playbooks, which allow you to turn your best-performing sales scripts into automated guides for new reps. Overall, Dialpad Ai Sales Center makes it easier to manage and optimize sales activities, leading to better outcomes and higher efficiency. **What do you dislike about Dialpad Support?** One aspect that I find less favorable about Dialpad Ai Sales Center is the initial setup process. It can be somewhat time-consuming and requires careful attention to detail to ensure that all configurations are correctly implemented. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Ai Sales Center addresses several key challenges in the sales process, leading to significant benefits. One major problem it solves is the inefficiency in managing and dialing through extensive lead lists. With the integration of Dialpad’s Powerdialer inside Salesforce, sales managers can create and assign dial lists containing Leads, Contacts, Opportunities, or Accounts, allowing reps to dial through these lists automatically without bringing up each record individually. This feature saves a considerable amount of time and increases productivity. ### 33. Great System! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey B. | Parts Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Dialpad Support?** Support is easy to access and user friendly **What do you dislike about Dialpad Support?** Sometimes not every issue is fixed in a timely matter **What problems is Dialpad Support solving and how is that benefiting you?** Helping contact customers, recording calls, etc. ### 34. Very helpful and assistive **Rating:** 5.0/5.0 stars **Reviewed by:** Abegail L. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Dialpad Support?** What I like best with dialpad Ai contact center is that it lets me know the whole conversation with the clients and it records the solutions and actions that has been discussed in words so I can just copy and paste the important details of the conversation. **What do you dislike about Dialpad Support?** So far I dont have anything particular that i hate on this product, it is very helpful. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Ai contact center solved problems on queuing, answered calls that we cannot assist from the first client and another one calls in is that we can always go back to that conversation and follow up on them real quick. So it has been very helpful. ### 35. The best calling solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mustak B. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Dialpad Support?** Dialpad provides the functionality of coaching during a call which helps our team members to repond customer quickly which enhances call quality and conversions. It also has integration with Salesforce which helps our team to capture more accurate information enhancing both individual and team productivity. **What do you dislike about Dialpad Support?** Reports and Dashboards are limited on the platform which limits the ways we use insights **What problems is Dialpad Support solving and how is that benefiting you?** With automation Dialpad is solving issues with manual admistrative work. This is benefiting us in a way that it has reduced the manual logging of task and communication has become more effective for Sales. They are more focused on sales. ### 36. Dialpad streamlines communication with clear calls, accurate transcriptions, and seamless integratio **Rating:** 5.0/5.0 stars **Reviewed by:** Sam M. | Dispatch, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Dialpad Support?** The best part about Dialpad AI Contact Center is its real-time AI features, like live call transcriptions and sentiment analysis, which help agents respond more effectively and improve customer interactions on the spot. The integration with other tools and the easy-to-use interface also make managing and analyzing customer support much more efficient. **What do you dislike about Dialpad Support?** One downside of Dialpad AI Contact Center is that the AI features, like transcriptions and sentiment analysis, can sometimes be inaccurate, which might lead to misunderstandings during calls. Additionally, the platform occasionally experiences lag or glitches, which can disrupt workflow. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad AI Contact Center solves the problem of inefficient customer support by providing real-time insights and automating routine tasks. It helps streamline communication, reduce response times, and improve overall customer satisfaction. The AI-driven analytics also offer valuable data for better decision-making, ultimately enhancing the efficiency of our support team and boosting productivity. ### 37. Professional and very quick. **Rating:** 5.0/5.0 stars **Reviewed by:** Bridger W. | Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Dialpad Support?** The ease of access to helpful information. They are always super responsive! Anytime I have had questions it is always easy to get a hold of someone and the response is very timely. **What do you dislike about Dialpad Support?** Having to schedule appointments to get help **What problems is Dialpad Support solving and how is that benefiting you?** We didn't have any ability to track traffic or record calls and Dialpad excels at both! ### 38. Statistics instantly **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana J. | Closer de ventas, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Dialpad Support?** They have all the measurement points to make statistics that lead the user (in my case, a salesperson) to be able to track the calls. **What do you dislike about Dialpad Support?** Cannot send chain text messages **What problems is Dialpad Support solving and how is that benefiting you?** I don't have clarity with this question ### 39. Dialpad streamlines call center efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Katie B. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Dialpad Support?** Dialpad allows multiple call center represenitives to answer calls at the same time, while being monitored for quality by a spervisor. The ability to never miss a call keeps us from losing potential revenue from inability to answer. The different call center options make it really easy to delegate to members of our team. I integrate with ServiceTitan, but the few times I have contacted the customer support team at Dialpad, they have been very helpful. **What do you dislike about Dialpad Support?** I do not like that an agent can be so easily knocked off duty by a half second spam call. Sometimes an agent will not even realize that they missed a call, and then they are placed off duty. **What problems is Dialpad Support solving and how is that benefiting you?** Prior to Dialpad, we could only answer one call at a time. Dialpad has allowed us to not miss any calls or potential revenue. ### 40. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan M. | Customer Champion, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Dialpad Support?** It's so helpful that is can connect to Slack so that way it saves users having to check Surfboard all the time, and Slack automatically notifies each team member of what task they should be working on. The customer support is always great and it's really easy to understand due to the colour coding and icons. **What do you dislike about Dialpad Support?** Sometimes the click and drag feature can be awkward to use. **What problems is Dialpad Support solving and how is that benefiting you?** Before this we were using a Google sheet and it was so time-consuming, this cuts planning time down and also reduces a lot of repetitive tasks as it also takes any meetings from Google calendar. ### 41. One of the best decisions we have made - Replace our current solution with DialPad Ai Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Rodolfo G. | Head of Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Dialpad Support?** Great set of features including in line transcription and recording, Ai Features, integration with Salesforce and Service Now and may others. Great easy to use application, Customer support great too. Implementation was very smooth and quick. **What do you dislike about Dialpad Support?** Not much to dislike. The only issue we had was when there was a DoS attack on some US providers which affected Dialpad, but this was resolved quickly. **What problems is Dialpad Support solving and how is that benefiting you?** Efficient management of Contact Centre agents, monitoring performance of agents, quality of calls, very useful and timely reports, great support. ### 42. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel R. | Trusted Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Dialpad Support?** Never was a fan of trouble tickets and thought they go into lala land. With Dial Pad that is different. Sent in an issue and it was resolved immediately and communicated to me as well. **What do you dislike about Dialpad Support?** Not much to say here. I have not had an issues with support at DialPad **What problems is Dialpad Support solving and how is that benefiting you?** I was having an issue retrieving AI written directions after a call. The issue was resolved and I am getting all information needed. ### 43. Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Dialpad Support?** We've been using Dialpadfor a few months now, and it has been a game-changer! The platform is incredibly user-friendly, making it super easy to train our team quickly. The transcribing feature is spot-on, saving us so much time with detailed and accurate call transcriptions. Because we are a medical practice, the transcribing service allows our team to quickly triage and call back those who need attention sooner. The built-in note-taking is seamless, allowing us to stay organized without any hassle. Overall, it's a reliable and efficient tool that has boosted our productivity. Highly recommend for anyone looking for a streamlined communication solution! **What do you dislike about Dialpad Support?** I wish the voicemails were easier to forward. When a voicemail is forwarded it lands in the other user's email instead of Dialpad. Also, voicemails are not possible to be fowarded to another group/department, only to individual person. For example, if a patient left a voice mail in the medical records team line, but needs to go to the advice nurse team, you cannot forward to that department. **What problems is Dialpad Support solving and how is that benefiting you?** we do not use it for sales per say, we use it for our medical practice to quickly triage patient needs. It has been very helpful and we are able to return calls quicker and help the patients. ### 44. Reliable, versatile, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Dialpad Support?** The ease of use for all levels of employee is great. product works reliably for both outbound and inbound traffic. additional built in tools are on par with bundled offerings from other in the sector. **What do you dislike about Dialpad Support?** The software can be resource intensive on pc. But its usually fine **What problems is Dialpad Support solving and how is that benefiting you?** both sales and customer service related issues. especially for a partially remote workforce. ### 45. Dialpad is very limited in being a full contact center for a major call center **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Dialpad Support?** Dialpad's call recording, transcription, and AI summary are great for documentation. Dialpad does a good job of being user friendly on the agent who is using the call. The IVR's are pretty simple to build in comparison with other Contact Centers. They can get it up and running really quick. **What do you dislike about Dialpad Support?** Dialpad's reporting is very limited and not something a serious contact center needs. You either need a full time data analyst who can create and pull reports pretty much every day or you just need to be a company who doesn't care about their numbers. Monitoring agents real time can be a nightmare. There's always a delay on the dashboards and you won't know what status an agent is in real time unless you're constantly refreshing. The system in general takes time to pull the full transcript, call recording, and AI summary so this can add time to your calls. If you're taking hundreds to thousands of calls in a day, this adds up and backs queues up in caller sprints. They don't use Skills, they use "contact centers" which actually makes it challenging to monitor real time. instead of looking at all of the agents and seeing they're skills like most Contact Center Software, you have to look at each individual contact center. If you want a skill, for reporting, you have to build it this way. There's also reporting limitations by doing it this way. You can not see certain KPIs because for some reason their dashboards will not aggreagate those metrics. Dialpad is also not PCI compliant on their IVRs if you want to create an IVR to deflect payment, you will need to use someone else to build an automated IVR. They also do not have reporting for Email or Chat. There's no way to count volume in either of those. Their Email/Chat/SMS -Digital Engagement- is very bare. There's no reporting around it. It is completely separate from the phone systems. It is not easy to jump back and forth for skilling. **What problems is Dialpad Support solving and how is that benefiting you?** It is our main phone system so we can speak to our customers. Dialpad does the bare minium for what we need it to do in most things and lacks in several places. ### 46. Enjoying the service so far with minor bumps **Rating:** 1.5/5.0 stars **Reviewed by:** Jessy R. | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Dialpad Support?** -Speech to text is great. Very helpful for voicemails, or if you missed what someone said / spelling - UI is great, and easy to navigate - transfer call system is easy - love the text function - Favorites list is a great way to see who is currently on calls or unavailable - great access: both desktop app and web app - the new addition of dark mode is fantastic **What do you dislike about Dialpad Support?** - Occasional server lag. Incoming calls will just drop, or me or my team will sometimes randomly get marked as 'off duty.' - I wish the department guests called in from was displayed more prominently on the contact screen under their name - I wish the Agent list in the Dashboard would refresh more regularly. We like to have that on a TV for the team to review call metrics **Recommendations to others considering Dialpad Support:** A very worthwhile and easy-to-use call center. **What problems is Dialpad Support solving and how is that benefiting you?** - Having our outbound calls match where our guests call from has helped immensely (not a 1-888 number) - Voicemail system is much easier to navigate - and being able to send texts if VM is full is awesome - being able to see when your entire team is on calls/DND is great - Better management of busy call periods and who we've missed but didn't include a voicemail ### 47. Great features, top-of-class dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Derrik B. | Associate Sales Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Dialpad Support?** -I love that there are lots of different options for AI summaries, recording link summaries and scorecards(although we admittedly don't utilize this feature enough in our organization). -I also think the user interface makes a lot of sense for transferring calls, placing people on hold with options to customize phone tree, etc. -The coaching teams are a HUGE value add, being able to listen in to active calls and playback call recordings has helped our sales team tremendously, especially our SDR function where we see a lot of turnover from internal promotions and need to get reps ramped up quickly. We've probably cut our ramp time in half just from having reps listen to a large quantity of calls made possible through the coaching team feature in one central location. -All dialers have trouble when Wi-Fi isn't great, but DialPad's uptime is significantly better than other telephony providers I've worked with. (cough cough Ring Central) **What do you dislike about Dialpad Support?** 1. Not being able to add/remove licenses yourself without reaching out to their support team unless you are adding someone to a coaching team or contact center and you have an available Sales Center license. It's a simple process that is made complicated with DialPad. Would love the flexibility to manage users completely autonomously and would improve the admin experience. I think it would free up time for your support team to support users also. 2. Additionally, it seems kind of ridiculous to me that a telephony provider doesn't have a phone number to reach for support and that everything goes through chat. I don't want to have to email my CSM for something I anticipate is a 3 minute process and I know is not her department initially that she would have to pass off and then further delay the process of getting the "thing", whatever it is, accomplished. 3. The Salesforce Integration is not ideal, it is challenging to customize beyond the standard features included. **What problems is Dialpad Support solving and how is that benefiting you?** It helps us listen to calls among our team using the coaching team feature, make calls using the dialer, and find insights in our calls to improve conversations with our customers. ### 48. Best Sales and Support in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Todd B. | Information Technology Technical Services Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Dialpad Support?** I like the single payne of glass into our phone system and the fact that there is almost no hardware on premise to deal with. All of our recordings, analytics and call routing features are readily available and easy enough to navigate the our Customer Service center is able to run everything on their own with little IT involvement. One thing I can say is the Saleman responsible for our implementation was absolutely hands on and still is even though he is not required to be. Best customer service experince in the business. **What do you dislike about Dialpad Support?** There is not much I have to complain about with our Contact Center. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad is keeping our small IT shop from having to support complex hardware and software across 9 sites. There is barely any on premise equipment and the ease of use for the contact center is amazing. ### 49. Powerful Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Clarice S. | Sales and Marketing Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Dialpad Support?** What I like most about this app is it's superb integration of AI with communication tools which makes it incredibly efficient for managing customer interactions. **What do you dislike about Dialpad Support?** None so far. Ever since I used Dialpad, I have never encountered any problem/issues. **What problems is Dialpad Support solving and how is that benefiting you?** The option to set the call recordings is very beneficial for me because I can access past conversations for review and quality assurance. Setting up this call recordings also ensures thatI'll be able to track important details on the calls without relying solely on the notes I have during the live call. ### 50. Simple yet effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Scott W. | Senior Workforce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Dialpad Support?** When choosing our WFM vendor, we wanted to select a company that not only suited our WFM requirements, but culturally had a similar ethos to ourselves. Natasha, Elva and Sagar have been fantastic from the initial contact all the way through to 'go live'. Onboarding was an absolute breeze thanks to Elva! Moving away from Excel-based rostering was a must for us, and Surfboard has made things incredibly easy and has saved many hours a week in administration tasks. Integration with HR tool means that we know everyone's whereabouts in advance. Staff-friendly features such as the shift swap functionality, easy to use interface and calendar integrations are a winner. **What do you dislike about Dialpad Support?** I don't think it would be fair to criticise any features of Surfboard, because the team are so receptive to feedback, requests and recommendations. There are new features going live all of the time - it is great to know that Surfboard is only going to get better and better. **What problems is Dialpad Support solving and how is that benefiting you?** Excel-based scheduling was problematic - unable to drill down to granular needs such as break/lunch placement. Surfboard allows us to be as specific as we need with break placements, meaning we can avoid breaks/offline activities during key times. Staff couldn't access their shifts from home, which meant that we regularly had issues with staff turning up at the wrong time or even days. Ability to access Surfboard on the website, or integrating Surfboard with their phone calendars has pretty much eliminated shift errors. Basic self-service - simple things like shift swapping with colleagues was a unnecessarily laborious process previously, with an unnecessary amount of people involved. Surfboard has resolved that! ## Dialpad Support Discussions - [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) - 1 comment, 1 upvote - [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) - 1 comment, 1 upvote - [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) - 1 comment, 1 upvote - [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) - 2 comments, 1 upvote - [What kind of improvements can I see regarding management of accounts?](https://www.g2.com/discussions/31240-what-kind-of-improvements-can-i-see-regarding-management-of-accounts) - 1 comment, 1 upvote - [View Dialpad Support pricing details and edition comparison](https://www.g2.com/products/dialpad-support/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+17%3A38%3A57+-0500&secure%5Bsession_id%5D=3b12924f-f6d7-40d1-895b-9324c9c0578f&secure%5Btoken%5D=d3df3a5a0fd1daf93f5594915b8220f92f7d11a3473d6e21f3556be920b86c37&format=llm_user) ## Dialpad Support Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Dialpad Support Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Social - Mobile SMS **Platform Basics** - Reporting - Dashboard - Performance **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform Content** - Automation - File Sharing - Content Library **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Dialpad Support Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,429 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,570 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)