--- title: Dialpad Support Reviews meta_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 700 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 700 scale: '5' date_modified: '2026-07-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Dialpad Support Reviews **Vendor:** Dialpad **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 700 ## About Dialpad Support Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent ## Dialpad Support Pros & Cons **What users like:** - Users find the **online help section** of Dialpad Support extremely beneficial for quick problem resolution and guidance. (84 reviews) - Users find the **ease of navigation** in Dialpad Support to be intuitive and helpful for their queries. (60 reviews) - Users appreciate the **responsive customer support** of Dialpad Support, valuing immediate resolutions and effective communication. (46 reviews) - Users value the **live call transcription** and effortless CRM integration, significantly enhancing their productivity and efficiency. (27 reviews) - Users value the **quick response time** of Dialpad Support, ensuring timely and effective assistance for their issues. (22 reviews) - Users value the **comprehensive call recording and transcription** features of Dialpad Support, enhancing team training and efficiency. (20 reviews) - Users value the **omnichannel support** of Dialpad, enhancing communication through preferred methods across various platforms. (15 reviews) - AI Technology (15 reviews) - Efficiency (15 reviews) - Intuitive (14 reviews) **What users dislike:** - Users find **poor customer support** frustrating due to time-consuming interactions and unresolved issues with Dialpad Support. (32 reviews) - Users experience **call connection delays** and find reporting and app utilization for call review inadequate. (29 reviews) - Users express frustration with the **delayed support** from Dialpad, often needing immediate assistance without any available options. (21 reviews) - Users experience **dialer issues** such as delays, outdated queues, and challenges with reporting and call reviews. (21 reviews) - Users experience **long wait times** for Dialpad Support, often feeling frustrated by slow responses during peak hours. (21 reviews) - Users express frustration over **missing features** like cumbersome voicemail forwarding and limited reporting capabilities. (18 reviews) - Delays (17 reviews) - Long Waiting Times (15 reviews) - Slow Loading (15 reviews) - Slow Performance (14 reviews) ## Dialpad Support Reviews ### 1. Dialpad failed to deliver upon services agreed, lied about registration issues, **Rating:** 0.0/5.0 stars **Reviewed by:** Lukas S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Dialpad Support?** that their csm wont escalate you to anyone higher to actually handle the problems they cause. **What do you dislike about Dialpad Support?** That their AI products don't work as advertised, their onboarding is someone who has no technical know how on implementing their product. Overall, a straight up mess. **What problems is Dialpad Support solving and how is that benefiting you?** they dont, straight buns as a company. ### 2. It simplify the calling process to be more productive **Rating:** 3.5/5.0 stars **Reviewed by:** Jaime B. | Chief Operations Officer, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Dialpad Support?** The posibility to have contact centers, recordings, live coaching and auto dialer with their partner AutoReach makes processes more efficient. It's easy to setup, and makes it smooth to use thge tool on a daily basis, and boosts reps productivity to acchive more conversations and results. They have great customer support as well. **What do you dislike about Dialpad Support?** There's no flexibility once you get a contract with them. If you get a seat and for bussiness reasons you don't need it anymore, there's nothing you can do and you have to carry that expense all the way for the remaining of your contract and that applies to any features as well. That is a very negative aspect for companies that can go up and down with seats unfourtunetly **What problems is Dialpad Support solving and how is that benefiting you?** Being able to have an auto dialer has been of great help for our team to be more productive and focus on the clients needs. ### 3. AI Dialpad review for Enterprise **Rating:** 3.5/5.0 stars **Reviewed by:** Mike R. | Head of Sales and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Dialpad Support?** We have a complicated enterprise logistics platform and it's helpful for the support to have assistance in answering the questions **What do you dislike about Dialpad Support?** The performance metrics can be challenging to set-up and drill down into. **What problems is Dialpad Support solving and how is that benefiting you?** We have thousands of truckers using our platform and we need a way to effectively route calls and manage support for them, as well as enable our support team to answer questions quickly. ### 4. Great for remote teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Dialpad Support?** Our managers need the ability to easily and quickly access calls that we can take action on immediately. In the past, this was a manual process that would require the manager to sift through dozens of calls to find what they are looking for. With the AI Sales Center, we can now setup trigger words and phrases that auto alert our managers when a sales rep has a call that they can help convert. The AI recap is also a handy tool for managers to quickly access a call without having to listen to the whole thing. **What do you dislike about Dialpad Support?** Sometimes the AI transcribes things that dont make sense. This can happen when the conversation gets technical and uses industry jargon. **What problems is Dialpad Support solving and how is that benefiting you?** This is a must have for our remote sales team. Management is easily able to review and find calls that directly impact our bottom line. ### 5. Switched from Playvox, really glad I upgraded **Rating:** 5.0/5.0 stars **Reviewed by:** Rory B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Dialpad Support?** Having tried out both Playvox and Surfboard, I must say Surfboard is definitely my preferred choice. It’s super user-friendly and the data is also more accurate, making it easy for me to manage my team’s schedule effectively. The seamless Slack integration is a huge plus, facilitating better communication. Their support team is really responsive and helpful whenever I've needed assistance. And the transparent pricing means I never have to worry about hidden costs. Surfboard genuinely makes my daily management tasks much more manageable. **What do you dislike about Dialpad Support?** Nothing springs to mind right now and fortunately, their Product team is responsive to feedback, so when we do have a question it's answered fast **What problems is Dialpad Support solving and how is that benefiting you?** Surfboard WFM is solving scheduling and communication problems by streamlining these processes with an intuitive interface and robust integrations, like Slack. This makes team management and scheduling changes much more efficient. Our previous tool, playvox always had innacuate data and we had to create schedules manually each week. ### 6. easy and convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Hisham T. | Client success manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Dialpad Support?** amazing dashboard good layout of the desktop version **What do you dislike about Dialpad Support?** sometime call comes in even when on off duty status **What problems is Dialpad Support solving and how is that benefiting you?** dialpad hels us to reach out to our potential clients ### 7. Why i love Dialpad **Rating:** 5.0/5.0 stars **Reviewed by:** Goverdhan J. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Dialpad Support?** The option of sending texts to the customers makes our job more easy & the LiveDash board. **What do you dislike about Dialpad Support?** Some times it shows that we missed the call though the status is offduty. **What problems is Dialpad Support solving and how is that benefiting you?** The option of sending texts to the customers makes our job more easy & the Live Dash Board gives us more details of each assosciate Login hours, Call duration & the productions hours. ### 8. Easy and very reliable to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Dialpad Support?** Dialpad is extremely user-friendly and reliable. Our company has been using it for many years to answer customer calls directed to our customer service department. The system has never experienced any downtime. You can send texts directly to customers and vice versa. We use it a lot to request pictures or videos showing issues with the furniture when some customers don't want to or don't know how to send them via email. It's an online service that can be used from anywhere. We are all very happy with their services. **What do you dislike about Dialpad Support?** I wish they could fix the issue where the ringtone volume for incoming calls and the microphone volume for customer conversations can be adjusted separately. Currently, when I set the ringtone volume low and receive a call, I have to increase the volume because the customer's voice is low. If I keep the headset volume high for clear customer communication, the ringing volume is uncomfortably loud. **What problems is Dialpad Support solving and how is that benefiting you?** It has been helpful in requesting photographic material for various cases, especially when customers don't have access to their email or prefer not to use email. Almost all customers know how to send a video or pictures using the text message option in their phones. ### 9. AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Nick C. | IT Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Dialpad Support?** It has been such an easy product to use. The customer service is also fantastic and have been very helpful with the implementation process and making it so easy. We as a company use the contact center all the time and it has numerous features. It was so easy to integrate with Dialpad and our experience has been amazing. **What do you dislike about Dialpad Support?** Literally nothing. It has been nothing but great. **What problems is Dialpad Support solving and how is that benefiting you?** I use Dialpad Ai Contact Center to solve our customer support issues. It allows our agents to provide our guests with the best possible experience. ### 10. An amazing, simple and user friendly platform .... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Dialpad Support?** Taking notes has never been easier! - You can focus on your calls and conversations only! - From providing cutomer support, to handling all calls in one place and even meet with coworkers, it has become a daily use app for our business growth. Incredibly easy to implement and understand amongst all of our teams across the board - confident to say the incorporation of this tool was one of the easiest ones this far **What do you dislike about Dialpad Support?** Having so many tools in one single place might be a little more challenging to get the hang of it - if it came across a user that's not very tech-savvy **What problems is Dialpad Support solving and how is that benefiting you?** Being a contact center business, sometimes it's hard to keep all communication available for all the other teams to access and keep on the loop - But with Dialpad Ai Contact Center, this issue is long gone since everyone has access to the eaxact same information, records and details at all times! ### 11. Amazing Dialpad **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Dialpad Support?** Dialpad AI is the best prioduct that i have ever user as it has ease of all the access.The support is best to contact incase of any issue. Its integrates with Salesforce and use it in multiple dispositions **What do you dislike about Dialpad Support?** I would say nothing. Its the best. I would recomment to all. **What problems is Dialpad Support solving and how is that benefiting you?** The Call transcrit is the best feature of AI Sales as the sales teams does not have to worry about making notes, when i need i can just refer to the transcript. ### 12. Surfboard meant I didn't need to build a 6 person WFM team **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. | Workforce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Dialpad Support?** I run a team of over 100 with 8 managers and a manager at our BPO. With each team running in a slightly different way, Surfboard has allowed me to avoid having to build up a dedicated WFM team. With a simple UI and customisable "rules", each team has it's own plans it uses avoiding the need to centralise everything but giving me the visibility I need to make sure teams are being run effectively and are hitting their metrics **What do you dislike about Dialpad Support?** They didn't have an we needed integration when we first joined, but thankfully they turned it around and got us set up very quickly. **What problems is Dialpad Support solving and how is that benefiting you?** We were using spreadsheets to manage a 100 person team and it just became unmanageable. We now have everything in one place, with amazing superpowers ### 13. Dialpad Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Dialpad Support?** Integration with ticketing system is nice feature **What do you dislike about Dialpad Support?** Does not always give recording for individual calls outside of departments **What problems is Dialpad Support solving and how is that benefiting you?** Allows for our support center to be managed and integration into ticketing system helps streamline processes ### 14. The Most User Friendly System Out There **Rating:** 4.0/5.0 stars **Reviewed by:** Leilani M. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Dialpad Support?** It is extremely user friendly. We don't need a tech to come in to change the phone menu, etc. It's all very well laid out. In fact, I started my call centre company from the ground up using Dialpad from the very beginning. **What do you dislike about Dialpad Support?** The customer service is patchy. Often times, my operations team feels that they understand more about Dialpad than the live 24/7 help desk. In order to fix an issue that is deeply impacting business, they ask for way too many examples. For a major issue that was going to pause my entire business, I once waited 4 days, and had to keep on chasing them to escalate the issue. **What problems is Dialpad Support solving and how is that benefiting you?** Being able to look back at conversations without listening to the entire audio is very helpful. ### 15. Great response time and support team with detailed experience onboarding all types of clients. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Dialpad Support?** Onboarding team has experience across unique org structures and are able to advise on how best to set up an account based on your business model. **What do you dislike about Dialpad Support?** Support staff changes frequently that is assigned to account, can make it difficult at times to get in touch with the right person. **What problems is Dialpad Support solving and how is that benefiting you?** Advising in contact center setup, forwarding, and IVR workflows that make the most sense for our business model. ### 16. Dialpad for customer experience managers **Rating:** 4.5/5.0 stars **Reviewed by:** Mateo B. | Customer experience manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Dialpad Support?** I'm very fund of having different queuing systems and being able to set the priority of each queue and agent according to the needs of the company **What do you dislike about Dialpad Support?** I would love to have an overall view of all the contact centers and any live calls or active agents on those contact centers **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Ai contact center helps us in directing each client to where they need to contact so we can provide the best service according to the contact center that they reach. ### 17. Dialpad support was very responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Dialpad Support?** Your problem will be resolved right away, very easy to connect. **What do you dislike about Dialpad Support?** Sometime waiting time is more during day hours. **What problems is Dialpad Support solving and how is that benefiting you?** Helping its clients with any issue they face at Dialpad ### 18. Super clean WFM platform that does an amazing job listening and applying user feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Dialpad Support?** - Surfboard is easy to access and has a clean UI for our agents to view. - I love the google calendar integration which adds the agents' shifts as events to their google calendar. - I also absolutely love the pitch decks that our customer success team has shared with us to help enable our team on new features. This has really helped us to make sure our agents are comfortable using the platform without us having to do more work on our end. **What do you dislike about Dialpad Support?** Sometimes the date changes as you toggle between views which can be confusing -- might be user error but you'd think after a year, we'd have learned by now. As a leader on our team, it does take some time to learn how to quickly switch our complex schedule around when we have changes in coverage. It's got a bit of a learning curve but our team is still able to get what they need and it's way better than some of the other platforms we've used in the past. **What problems is Dialpad Support solving and how is that benefiting you?** Surfboard allows us to schedule our agents between two different types of shifts. Surfboard makes it easy to see where we need more coverage at each time of the day + when we need to adjust for agents with PTO. ### 19. Dialpad is the most reliable and user friendly application for patient communication **Rating:** 5.0/5.0 stars **Reviewed by:** Aracely F. | Patient Care Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Dialpad Support?** I appreciate Dialpads abilty to record phones calls and store messages. This is very helpful when we need to review an account or refresh our memory on a conversation we had with a patient. **What do you dislike about Dialpad Support?** Although Dialpad is extremely easy to use and reliable, the only downside to is it's reliability on internet connectivity. **What problems is Dialpad Support solving and how is that benefiting you?** The Dialpad Ai contact center helps our orgnaization by automating calls and providing call transcripts.This helps the streamline of workflow by allowing us to focus on more complex tasks instead of manual ones. ### 20. The Most Supportive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Dialpad Support?** Any issues I've ran into have been resolved 98% of the time with just one call. The support team is very attentive and resourceful. **What do you dislike about Dialpad Support?** I don't dislike anything about Dialpad support, everything has been good since utilizing Dialpad. **What problems is Dialpad Support solving and how is that benefiting you?** We love the ability to switch Dialpad from desk phones to our cell phones. This helps us ensure no calls are missed. ### 21. Dialpad is Phenomenal! **Rating:** 4.0/5.0 stars **Reviewed by:** Nick N. | Salesforce Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Dialpad Support?** Dialpad's great features are a game changer for most any business. Its great user friendly interface is a breeze to learn and use. Customer support is very friendly and easy to work with. Implementation is generally easy. Dialpad's Salesforce integration is top-notch! **What do you dislike about Dialpad Support?** Sometimes it is a bit glitchy. Only a couple features I wish I had, such as automatic Dialpad Meeting to CRM. **What problems is Dialpad Support solving and how is that benefiting you?** Primarily, the ability to generate Ai summaries and transcription is, in many ways, hugely beneficial to any organization. ### 22. Hands down the best choice for us against all of the alternatives **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Dialpad Support?** I've worked with lots of different WFM tools in the past but Surfboard is a breath of fresh air. It's clean and easy to use, with exactly what you need and no distractions from unnecessary bells and whistles. The team are super easy to work with and the product was quick to get set up on with all the help from their CSM. Ultimately, it does exactly what you need it to, without leaving you feeling paralysed and lost. I worked with Playvox in the past and it was a waste of time, I couldn't pick it up and we paid for much more than we needed to and got very little from it. **What do you dislike about Dialpad Support?** They're moving quickly and adding a lot, so there's always changes to the product but it can be hard to keep up with day to day. **What problems is Dialpad Support solving and how is that benefiting you?** We were most recently on sheets having left Tymeshift but we were swamped with how manual it all was. I could schedule and forecast but it was too time consuming and I had no visibility of who was where and whether people were doing what they were meant to be. Luckily Surfboards time on task logic helps a lot as does it's demand forecast. Super easy and automated, I have everything at my finger tips now. ### 23. Insights on Dialpad Ai Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Gnanesh R. | Technical Lead, IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Dialpad Support?** Omnichannel Support: Dialpad integrates various communication channels like voice, SMS, chat, and social media, allowing customers to reach your business through their preferred method. AI-powered Features: It offers real-time AI suggestions for agents and supervisors, improving service quality, providing live coaching during calls, and sentiment analysis for better customer understanding. Cloud-based Platform: Easy setup and deployment with a unified workspace for communication and collaboration. Scalability: Suitable for businesses of all sizes, allowing for quick scaling as your needs grow. **What do you dislike about Dialpad Support?** Pricing can be higher compared to some basic cloud-based phone systems. **What problems is Dialpad Support solving and how is that benefiting you?** Customer Sentiment Analysis: Understanding customer sentiment during calls can be challenging. Dialpad's AI can analyze conversation sentiment, allowing supervisors to intervene and address frustrated customers proactively. ### 24. Call recording and transcribing making life easy **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Dialpad Support?** Needed easy setup for new lines and auditing and coaching a newsales rep. This gave me everything I needed with little effort. **What do you dislike about Dialpad Support?** Minimal, there is an onboarding curve depending on the complexity of your use cases as with most software. **What problems is Dialpad Support solving and how is that benefiting you?** Has made it easy for me to listen otcall recordigns and make better notes for our CRM ### 25. The cleanest and easiest tool out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Dialpad Support?** They really understand the problem of WFM. Each part of their tool is well thought through to help all of us managing teams in customer service. Their time on task metric is the best out there, they focus on the precise needs and they give you a broad view of performance, rather than an overcomplicated and difficult one. We set up in no time and the integration into Salesforce and Zendesk was basically self-serve! **What do you dislike about Dialpad Support?** As it's new, sometimes there's bugs which pop up but the team are very responsive so whilst it's annoying at times, it get fixed really quickly. **What problems is Dialpad Support solving and how is that benefiting you?** We use it to understand how many people we need on what, where and when. It automates the schedule creation and distribution of agents and gives us insight into how well they're doing their jobs, which makes proactive performance management and workforce planning, much more possible. ### 26. Reduced our daily time to plan by 70% **Rating:** 5.0/5.0 stars **Reviewed by:** Sam B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Dialpad Support?** Really ease to use and allows us to automate planning with the click of a button. There's huge amounts of settings and rules you can setup to really tailor your plan to your team and their individual tasks. We've had great support from the team and they're really quick to build improvements to help us work better. As well as all this, its visually great to look at, the team have loved the notifications and reminders that pull into Slack to keep them aware of their tasks. **What do you dislike about Dialpad Support?** Would be great to request shifts changes once the shift has started. **What problems is Dialpad Support solving and how is that benefiting you?** It allows us to plan automatically without the need to manually enter each team members tasks for the day. ### 27. Dialpad has allowed us to take advantage of cutting-edge technology. **Rating:** 5.0/5.0 stars **Reviewed by:** Brooks M. | Sr. Director of Sales Performance, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Dialpad Support?** Dialpad is intuitive and easy to get set up. Team Members were able to begin using it immediately and saw results on the first day of use. It has been easy to reach out to the Dialpad team during launch and get assistance at any time. **What do you dislike about Dialpad Support?** Learning to get the most out of Dialpad is an ongoing process and we are still learning. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad helps us more effectively coach and support our sales team. ### 28. AI Function, good. Recording function, bad. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Dialpad Support?** The real time Ai function is very helpful in auditing recording for quality assurance, It's easier to multitask reading the script than to have to listen to the call itself. It is pretty user friendly once you figure out the functionality of the system **What do you dislike about Dialpad Support?** When a call is transferred to another agent without asking them first, the calls don't get recorded which can be detrimental for legally binding recordings. There are a lot of calls bypassing certain agents while they are on call queue **What problems is Dialpad Support solving and how is that benefiting you?** Rather than having to stop what I am doing to do a call review, I can simply go to the AI transcript and follow along with transcript. ### 29. A modern, intuitive platform perfect for startups **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Dialpad Support?** 1. Modernization. Its modern, user friendly UI (specifically for scheduling). There are so many legacy players in the WFM industry with clunky, outdated UIs that feel as old as the companies themselves. 2. Flexibility. Specifically on the Day view of its Schedule function, Surfboard offers many functions to quickly and simply update your agent's activties. This has been so useful for us as a startup, as we often have to make sameday updates--Surfboard allows to do this easily and efficiently! 3. Ease of Implementation & Integration. Surfboard did a fantasic job onboarding us. In a few clicks, we were able to connect our customer service platforms (as it should be!). Their intuitive and simplified approach to WFM also made it easier & faster for us to learn their system and hit the ground running. We continue to see this beneift pay dividends as we onboard new agents. 4. Customer Support. Their CS team has been fantastic from day 1. They are super responsive, and quick with real solutions. 5. Receptive to (and Actions on) Feedback. Their team is constantly working to better their Product. We have submitted product requests to them in the past that have been implmented as promised, and work like a charm! I have been impressed with their ability to continuously and quikcly improve **What do you dislike about Dialpad Support?** Limited functionality in creating shifts. Right now, you can only create multiple shifts at once for agents on a different interface than your schedule view. If after you apply your shift plan and find you need to make changes a few weeks later, its cumbersome to wrangle your shift plan to adjust for these updates without erasing or changing what you intend to keep. Ideally, there would be more functionality in the Week view of your schedule, so you could more easily make the ad hoc updates that are certain to arise over time. As I previously mentioned, their Product team has been fantastic with feedback, so I'm submitting this issue to them to see what they can do here! **What problems is Dialpad Support solving and how is that benefiting you?** Surfboard is helping us easily create, centralize, and revise our schedules in an efficient and user-friendly manner. It's giving our managers, agents, and operations team more time back in their day. ### 30. IS Dialpad the right Fit **Rating:** 5.0/5.0 stars **Reviewed by:** Marie C. | Supervisor and consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Dialpad Support?** Real time Transcriptions and Analytics, they provide a an immediate written record of conversation, which is useful for quality and training services. **What do you dislike about Dialpad Support?** Occasional accuracy issues in transcriptions. such us Spanish speaking or diffrent language, accents, background noise. **What problems is Dialpad Support solving and how is that benefiting you?** Traditional contact centers often struggle with long wait times, poor call routing and slow service. Dial pad has solved all those problems. and has benifit us with wait times and improved cutomer satisfaction. ### 31. Love the call recap! **Rating:** 4.0/5.0 stars **Reviewed by:** Dawn P. | Customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Dialpad Support?** I think the thing I love best about Dialpad is the call recaps and recording. It's especially helpful when I forgot something, I don't have to call the customer back I can go back and listen to the call or look at the recap. **What do you dislike about Dialpad Support?** Probably just learning how to use it. It's pretty user friendly, but navigating it for the first time can be a little overwhelming. But once you play around with it, it's great! **What problems is Dialpad Support solving and how is that benefiting you?** Having one app where all communication is helpful. Having recaps and recordings of the calls make it so I have to call customers back less when I forgot to write somthing down. ### 32. Workforce Management platform that was built for modern companies **Rating:** 5.0/5.0 stars **Reviewed by:** Erwin B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Dialpad Support?** Surfboard is great as it is being built with the right approach to managing teams with differing and constantly changing responsibilities and ways of working. It is incredibly useful to be able to change the parameters that you want schedules to be based on for it to then automatically propose a schedule that maximises the probability for the team to achieve what you want to achieve. The ease of automatically being able to plan the upcoming weeks for a department of >30 people, multiple teams, different working days/hours, different capabilities, different preferences, etc. is a breath of fresh air. It gives the individual visibility on what the entire team is working towards and have some visibility and certainty on how we would like to set ourselves up weeks in advance. **What do you dislike about Dialpad Support?** Not all features are there yet and some functionality can be a bit smoother or smarter. However they are small elements and it is not that it is not possible to do things, it just can be a bit finicky at times. The team is super receptive to suggestions and feedback, often following up with how it has been included in a roadmap or how the team is finding different ways of approach their work given the use cases that are presented. **What problems is Dialpad Support solving and how is that benefiting you?** Surfboard resolves the difficulty of planning ahead effectively and efficienctly, enabling companies to schedule departments/teams with all their complexities in an organised way while being incredibly user friendly. **Official Response from Shannon Ashley:** > We're thrilled to hear that Surfboard WFM is helping you effectively manage your teams with differing responsibilities and working styles. We appreciate your feedback on the features and functionality, and we're constantly working to improve and enhance the platform based on your feedback. Thank you for sharing your experience Erwin! ### 33. User Friendly - Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Dialpad Support?** We transitioned from another WFM system, and I'm thrilled we made the switch! Our team now enjoys improved scheduling, with everyone seeming happier about the roster. Plus, the system's user-friendliness is a major bonus! The primary advantage for me is having the team readily available; we have direct access to Surfboard, which is fantastic, particularly for urgent inquiries—no more waiting for email replies! **What do you dislike about Dialpad Support?** A drawback for me is that the system displays coverage in 30-minute increments. However, Surfboard is actively addressing this issue, so hopefully, it won't be a concern for much longer! **What problems is Dialpad Support solving and how is that benefiting you?** Surfboard aligns with our forecast and strategy by strategically deploying executives where they are most needed to help us meet our SLAs. Its user-friendly interface makes this process seamless. Additionally, its integration with Slack notifies our executives of any system changes, which is a significant advantage for a remote work environment. Moreover, its compatibility with G-Cal enables us to easily block out the roster for meetings, holidays, and other commitments. ### 34. DialPad AI Contact Center is a truly phenomenal product. **Rating:** 4.0/5.0 stars **Reviewed by:** Robert J. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Dialpad Support?** Dialpad AI contact center has been a great addition to our workflow. Particularly, I love how it summarises voice mail, helps outline action items and helps me locate and track down stray conversation that I might have lost track of. **What do you dislike about Dialpad Support?** The least helpful feature of AI contact center for me was the call transfer/routing feature. Initially it was a bit buggy, all calls I transfered ended up coming back to me, however, that seems like it's fixed. **What problems is Dialpad Support solving and how is that benefiting you?** Helps keep conversation organised and helps us sort through voice mail quickly and at a glance (since it summarises the voice mail for us). ### 35. Changing the way calls are received **Rating:** 5.0/5.0 stars **Reviewed by:** Logan S. | Director of Customer Operations & Information Systems, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Dialpad Support?** Dialpad Sales Center has changed our whole department. From the AI features, to the real time assist cards, call scoring and more, Dialpad has been a great addition for our company. **What do you dislike about Dialpad Support?** The only thing that I wish we could do differently is change agents status from Avail to DND, etc. Not just for the call center, but their general status. **What problems is Dialpad Support solving and how is that benefiting you?** Large influx of calls in a short busy season. ### 36. A better way to plan POA! **Rating:** 5.0/5.0 stars **Reviewed by:** Francesca D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Dialpad Support?** I use Surfboard every week to plan the team's activities during their shifts. I've found that planning the POA is super easy and stress-free! Surfboard is not only visually pleasing but has so many functions to make planning days as efficient as they can be. If I've ever had a question, the Surfboard Team is always happy to help and very quick to respond. If there is a certain way for someone to take in information, the team will always accompany this. **What do you dislike about Dialpad Support?** Along the way, there have been times when Surfboard has run a little slower than what we'd like which did effect our timings etc..however, the Surfboard team has been great at getting this resolved and any other little snag we've picked up on. Nothing to report on at the moment as working fab! **What problems is Dialpad Support solving and how is that benefiting you?** A clearer view of planning and viewing POA - Always able to complete in my time scheduled due to the efficiency of Surfboard Friendly support staff - Always happy to help with any questions I have (feel very welcomed) ### 37. Great system overall **Rating:** 4.5/5.0 stars **Reviewed by:** Ehtisham H. | IT manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Dialpad Support?** As a company we were able to see the call load now and add agents accordingly **What do you dislike about Dialpad Support?** I wish I had more reports like what was the highest wait time for each call, not the average and monitor users other then the one in access center **What problems is Dialpad Support solving and how is that benefiting you?** See the call load for out patients and heatmap of when we need how many agents ### 38. Dailpad is great and when AI has been introduced to Dailpad, it has become the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Adi S. | Talent Acquisition Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Dialpad Support?** With the introduction of Ai, things have become more convenient. The Ai generates the summary of the call so if you don't have to go through the call again if you miss anything, you can just check the summary. You can also check the Ai generates subtitles which are live which helps you to understand if there is a different accsent. The interface is well organised and beautiful. All the functions are integrated well, the functions also simple and easy to implement. Also, there is a customer support if you face any issues to help you. I use Dailpad everyday and so happy with it. **What do you dislike about Dialpad Support?** I don't find anything to dislike even after think about it for a while. **What problems is Dialpad Support solving and how is that benefiting you?** The Ai helps me when I have to go through the call again, I just check the summary now. ### 39. Dialpad AI **Rating:** 4.5/5.0 stars **Reviewed by:** Hunter C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Dialpad Support?** I have really enjoyed their ai contact center because as a manager it allows me to navigate conversations a lot easier. I used to have to listen to full conversations with an old software we used but now I can find points on conversations way faster so I can accomplish more in my day. **What do you dislike about Dialpad Support?** I run the inside sales department so a lot of dialpad is more geared towards customer service offices and there are features they need to add like allowing us to name/title phone numbers so we know what lead source the caller is calling in from. It has a "label" part to it but it's very small and gets missed. **What problems is Dialpad Support solving and how is that benefiting you?** It allows us to answer calls quick and address customers and potential customers quick. We have very few issues ever with dialpad and their customer service is always great at assisting when we do. ### 40. BEST EXOERIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Dialpad Support?** its easy to send pictures chat and call real life. **What do you dislike about Dialpad Support?** nothing i love everything about it i always recommend if someone has a business **What problems is Dialpad Support solving and how is that benefiting you?** communication without using my personal phone ### 41. Trialled Zendesk WFM but opted for Surfboard! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Dialpad Support?** They know WFM, it's behind how they were founded and it really comes through in who you meet, how they solve problems for you and what the product can make posssible. They stay true to being simpler, smarter and fairer. Sorting out the integrations for ticketing and time off was easy, I know the team use it daily and even I can use it easily for reporting, despite being quite far removed. **What do you dislike about Dialpad Support?** Sometimes if the team have a question, they can take a few hours to respond. **What problems is Dialpad Support solving and how is that benefiting you?** Gives insight into whether our BPOs are working productively or not. We can see when people logged in, how many tickets they've resolved and what tickets they're working on, to make sure we're getting the value for money we should be. ### 42. Dialpad has reliable service **Rating:** 4.5/5.0 stars **Reviewed by:** Whitney B. | Porting specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Dialpad Support?** I like the features of Dialpad such as having a queue, and being able to filter the queue by representatives' "available". I like that I can be in multiple queues but only "active" in one or certain ones. Dialpad offers many features that make it easy for a call center. **What do you dislike about Dialpad Support?** I dislike if I miss a call I am flagged as "RNA", when it used to have an option to "stay on duty" or "get offline". I also dislike that sometimes it does lag. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad AI contact center benefits me with convenience. ### 43. Easy/Straighforward **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Dialpad Support?** The Ai makes it extremely easy for me to know what is going on with my reps at a quick glance and step in when needed. It is very easy to impliment and for reps and supervisors to use. **What do you dislike about Dialpad Support?** It is not always the easiest to breakdown certain analtics. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad is allowing me to see what is going on at a quick glance and helps with assisting especially new reps and old ones alike. It also assists with outbound calls as reps can see their own activity. ### 44. Great call highlights/ suggestions **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Tractor/ equipment sales rep, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Dialpad Support?** It's really nice to be able to go back to a call and just get the highlights of what you talked about with a customer. The suggestions are helpful with reviewing what you should be working on if you have had to do other tasks before completing everything for that individual. **What do you dislike about Dialpad Support?** Some of the Ai translations are words that get blended together and are completely different than what the customer said or name/ number is. **What problems is Dialpad Support solving and how is that benefiting you?** It gets me back on track if I have to move on to another customer. We have a high volume of phone calls, walk ins, FB leads and other sources of leads that need to be taken care of quickly. The summary/ suggestions help me pick up where I left off. ### 45. DialPad at your Fingertips **Rating:** 4.5/5.0 stars **Reviewed by:** Jeffrey delos R. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Dialpad Support?** Dialpad not only provides ease in both answering and making calls BUT also it helps provide a transcript whenever I would want to monitor a call even without listening right away. It also helps me locate past calls I want to listen. **What do you dislike about Dialpad Support?** There will be cases that the transcript is not 100% accurate that will really let me listen on the actual recording. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad helps our end user reach our department for any inquiry they may have. The connection when dealing with callers using Dialpad is clear enough. ### 46. Great for Internal IT Support **Rating:** 4.0/5.0 stars **Reviewed by:** Marcos S. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Dialpad Support?** We use it for internal tech support, and the AI features enable me to monitor the team, perfomance, and coach real time **What do you dislike about Dialpad Support?** There is not much I dislike about the product. The a la cart features can get pricey. **What problems is Dialpad Support solving and how is that benefiting you?** It's helped me have better insight into Service Desk call metrics ### 47. Great, Moral- Friendly Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Charlotte L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Dialpad Support?** It's super easy to use for both management and agent alike, great overall visibility of the entire team making CX operations alot easier, and taking away the micro-management of the day to day. Implementing Surfboard was really straight forward and the team got the hang of it straight away, and the Surfboard team have been super attentive with anything we didn't understand. **What do you dislike about Dialpad Support?** The 'rate my shift' part of the perfomance page could do with some adaptions - as there isn't much insight into what was wrong about the agents shifts so we can't do much to improve them! **What problems is Dialpad Support solving and how is that benefiting you?** Team visibility, balance of tasks/shifts between the team, insights into what we're spending our time on. There's so much that has benefitted us in such a short space of time. ### 48. The best WFM solution for Zendesk I've tried **Rating:** 5.0/5.0 stars **Reviewed by:** Fred J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Dialpad Support?** I use Zendesk for emails and live chat so started looking for WFM in November when my Zendesk AM reached out regarding their own product. I did a trial of that one but ended up realising it didn't work properly for me so looked at other WFMs that support integrations into Zendesk and picked Surfboard because of speedy onboarding, a dedicated success manager and customisable forecasting and reporting **What do you dislike about Dialpad Support?** They're still building out more integrations like commands for Slack that we'd benefit from **What problems is Dialpad Support solving and how is that benefiting you?** Makes WFM a breeze ### 49. Love DialPad **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia H. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Dialpad Support?** I like being able to review the previously recorded calls for the whole contact center in 1 centralized place within the DialPad app. **What do you dislike about Dialpad Support?** I do wish we could fliter the recorded call list. **What problems is Dialpad Support solving and how is that benefiting you?** Previously, we used another platform that made it more complicated when it came to accessing recorded calls, the website and the DialPad app allow me to access the calls with ease. Also, coaching an Agent in training is very easy within the DialPad App. ### 50. Great for healthcare companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Dialpad Support?** Firstly, we value the real-time visibility into the number of clients waiting on call. This feature allows both management and agents to prioritize and manage call flow efficiently, ensuring that no client is left waiting unnecessarily. Secondly, once a call is connected, we can immediately see the client's issue, which helps us address their concerns more effectively and promptly. This visibility is crucial for delivering high-quality customer service and resolving issues swiftly. Additionally, the transcription feature is incredibly beneficial. It allows us to search through past conversations easily, ensuring that we can refer back to specific details when needed. This not only improves our ability to follow up with clients accurately but also helps in training and quality assurance by providing real examples of client interactions. Overall, Dialpad AI Contact Center enhances our ability to manage client interactions seamlessly, improves our response times, and ensures a higher level of service quality. **What do you dislike about Dialpad Support?** One aspect we dislike about Dialpad AI Contact Center is its limited customization in tagging specific terms relevant to our healthcare industry. While the system seems proficient at automatically tagging conversations related to sales, it falls short in recognizing and tagging healthcare-specific terminology. This lack of industry-specific adaptability hinders our ability to efficiently categorize and retrieve conversations pertinent to our services, making it less useful for our particular needs. We would greatly benefit from a feature that allows us to train the AI to recognize and tag words and phrases commonly used in our healthcare interactions. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad AI Contact Center addresses several critical issues for us, leading to significant benefits: Reducing Wait Times: By providing real-time insights into the number of clients waiting on call, Dialpad AI Contact Center helps us manage and distribute call loads more effectively. This capability enables us to minimize client wait times and enhance overall satisfaction. Improving Call Quality: The system’s ability to display the client's issue as soon as the call connects allows our agents to address concerns more promptly and accurately. This immediate visibility into client needs ensures that our interactions are more focused and productive, ultimately improving the quality of our calls. Enhancing Decision-Making for Agents: The AI-driven helpful tips provided during calls empower our agents to make better, faster decisions. These contextual prompts and suggestions help agents navigate conversations more efficiently, ensuring they provide accurate and relevant information to clients. Overall, Dialpad AI Contact Center helps us streamline our operations, deliver higher-quality service, and support our agents in making informed decisions quickly. This combination of benefits contributes to a more efficient and effective contact center, ultimately enhancing the client experience. ## Dialpad Support Discussions - [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) - 1 comment, 1 upvote - [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) - 1 comment, 1 upvote - [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) - 1 comment, 1 upvote - [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) - 2 comments, 1 upvote - [What kind of improvements can I see regarding management of accounts?](https://www.g2.com/discussions/31240-what-kind-of-improvements-can-i-see-regarding-management-of-accounts) - 1 comment, 1 upvote - [View Dialpad Support pricing details and edition comparison](https://www.g2.com/products/dialpad-support/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-07+06%3A00%3A15+-0500&secure%5Bsession_id%5D=d4f231d1-20bd-4656-8210-0f22d03bb96b&secure%5Btoken%5D=bbbed900eeec75d8c943c843aa5210a605183516ed52bcea80d6b24fec3072b8&format=llm_user) ## Dialpad Support Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Dialpad Support Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Social - Mobile SMS **Platform Basics** - Reporting - Dashboard - Performance **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform Content** - Automation - File Sharing - Content Library **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Dialpad Support Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,429 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,570 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)