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Computer Reviews & Product Details

Pricing

Pricing provided by Computer.

Starter

$19.99
1 User Per Month

Computer Media

Computer Demo - In-App PLuG Widget Live Chat w/ integrated GPT
Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.
Computer Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)
Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!
Computer Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)
Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.
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Interactive Demo
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Computer Reviews (161)

Reviews

Computer Reviews (161)

4.4
161 reviews

Pros & Cons

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Lisbeth M.
LM
Senior Manager, HR Experience
Mid-Market (51-1000 emp.)
"My inquiry was resolved quickly, and the team followed up to ensure everything was taken care of!"
What do you like best about Computer?

What I love most about using DevRev is its rich functionality, real-time visibility into my team’s workload, and how seamlessly user-friendly and intuitive the platform feels—plus, their support team is A1 level, always there to answer any questions promptly! Review collected by and hosted on G2.com.

What do you dislike about Computer?

My only suggestion for improvement would be reducing the platform's bandwidth consumption, as it can be slow at times—fix that, and it would be perfect! Review collected by and hosted on G2.com.

Daniela E.
DE
HR Experience Specialist
Mid-Market (51-1000 emp.)
"Is easy to use and the IA tool works amazing"
What do you like best about Computer?

I really love the IA tool, is super efficient to find what I need Review collected by and hosted on G2.com.

What do you dislike about Computer?

Some tech issues with Vistas, it works, but sometimes it gets frozen Review collected by and hosted on G2.com.

Bryce P.
BP
Full Stack Development
Mid-Market (51-1000 emp.)
"Streamling Success through the Power of DevRev"
What do you like best about Computer?

Our organization boasts a diverse array of engineering and sales tools, each replete with copious amounts of data. The integration of DevRev has proven instrumental in consolidating this disparate data from multiple sources into a unified repository. This pivotal transformation affords our engineering teams the convenience of centralization, obviating the need for frequent app-switching. Notably, the swift implementation of DevRev has demonstrated remarkable agility and scalability, effectively accommodating our multifaceted requirements and varying customer workloads with commendable efficacy. Review collected by and hosted on G2.com.

What do you dislike about Computer?

DevRev stands as an invaluable tool within our operations, notwithstanding the need for numerous feature requests and modifications that extend beyond its initial feature set. It is worth noting that, while these requests have surfaced progressively over time, the DevRev team has exhibited commendable responsiveness and dedication by promptly implementing each requested enhancement without fail! Review collected by and hosted on G2.com.

Dan S.
DS
Director of Operations & Strategic Accounts
Mid-Market (51-1000 emp.)
"Completing a successful POC"
What do you like best about Computer?

We recently completed a successful POC, and I want to commend the exceptional work of Grega, the CSM assigned to us. He is consistent, technical, and pleasant to work with. His fluent English and approachable demeanor made communication seamless, and he demonstrated a strong commitment to ensuring the success of our POC. He went above and beyond to address any issues promptly and effectively. Review collected by and hosted on G2.com.

What do you dislike about Computer?

Since we’ve only just started using the platform live, my overall impression of the product is still forming. While it’s too early to provide a comprehensive review, I can confidently say that the platform already feels like a big step up compared to our previous experience. I look forward to seeing how it performs in the long term Review collected by and hosted on G2.com.

Tanay M.
TM
Solutions Engineer
Mid-Market (51-1000 emp.)
"Devrev - issue tracking, creating tickets, ai optimization"
What do you like best about Computer?

The AI categorization and the handling and auto prioritization of tickets Review collected by and hosted on G2.com.

What do you dislike about Computer?

Sometimes the UI is a bit messy, so some training is required, Review collected by and hosted on G2.com.

Kalpesh N.
KN
Technical Program Manager
Enterprise (> 1000 emp.)
"Project Management powered by AI"
What do you like best about Computer?

The fact that knowledge graph takes all the information and gives everything the team wants under a single platform is the best part.

The whole AI integration gives additional benefits for teams to improve productivity. Review collected by and hosted on G2.com.

What do you dislike about Computer?

Alot of things like the stage customisation is not yet self serve for the user.

Even the workflow / automation creation seems complicated and might need more documentation. Review collected by and hosted on G2.com.

Verified User in Human Resources
UH
Mid-Market (51-1000 emp.)
"Great platform!"
What do you like best about Computer?

It is always reviewed and improved. The new AI search tool is very useful. Review collected by and hosted on G2.com.

What do you dislike about Computer?

It can be slow if you have multiple windows open. Review collected by and hosted on G2.com.

Abdul A.
AA
Software Engineer
Mid-Market (51-1000 emp.)
"A product in evolution"
What do you like best about Computer?

The best part about working with a company like DevRev is their openness and willingness to develop their product. We initially launched the DevRev support tool, and when we first started, I will admit that I was a bit hesitant. The platform was still growing and was missing some functionality that we had come to expect from our old platform (Zendesk). Where DevRev stood out was that with Zendesk, we had seen no growth in the platform. It felt like they were done with their support product. DevRev, on the other hand, was pumping out features week over week. Eventually, we not only got full support for our old workflows, but DevRev was able to bring a host of new features as well. The team's commitment to providing first-class support has made them not only a great company, but we also see them as a valuable partner. Finally, they offer so much customization, and their API layer makes it very easy to use and implement into our system, Review collected by and hosted on G2.com.

What do you dislike about Computer?

I would say the main item that I found that I disliked about the platform was at the beginning it felt that it lacked all the functionality we were looking for, however, this was quickly resolved as we continued to onboard to their platform. I can't say there is much that I dislike. Maybe the UX of the application has a bit of a learning curve but other than that I have no complaints. Review collected by and hosted on G2.com.

MH
VP, Customer Success
Mid-Market (51-1000 emp.)
"10 days in, wow!"
What do you like best about Computer?

We are only 10 days into the relationship now an are already ahead of anticipated launch schedule. Their CS team is excellent and is meeting or exceeding our expectations so far. A world of difference from Zendesk, who couldn't care less about a customer our size at this point. It will be a glorious day when we can kick them to the curb. Review collected by and hosted on G2.com.

What do you dislike about Computer?

There are a few areas that still need polish, i.e. customizing titles for users, or having a better way to merge accounts Review collected by and hosted on G2.com.

Eyal F.
EF
Director of Global Support
Mid-Market (51-1000 emp.)
"DevRev is an awesome product, AI driven, and their team is just brilliant"
What do you like best about Computer?

We switched to DevRev recently (we used to work with Zendesk) to provide better service, tools, AI engines and overall experience to our clients, in addition to better analytics and AI tools for our Support agents. The integration phase and tools made the switch as easy as it gets, in addition to the DevRev team that planned and worked with us along the way. We are very happy with the move and highly recommend DevRev as a leading Support and CRM wholistic platform Review collected by and hosted on G2.com.

What do you dislike about Computer?

Nothing I can actually think of at this point Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Computer.

Starter

$19.99
1 User Per Month

Pro

$59.99
1 User Per Month

Ultimate

Contact Us
1 User Per Month
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Computer