DevRev
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DevRev
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4.5 out of 5 stars
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DevRev Reviews & Product Details - Page 4

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DevRev Overview

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What is DevRev?

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams. DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

DevRev Details
Product Website
Discussions
Languages Supported
English, Hebrew, Slovenian, Spanish
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Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
2,898 Twitter followers
LinkedIn® Page
www.linkedin.com
547 employees on LinkedIn®
Description

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes
0
4 list of America’s Best Startup Employers. Founded in October
0
0 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Harshita R.
HR
Overview Provided by:
Harshita Raman

Recent DevRev Reviews

Kalpesh N.
KN
Kalpesh N.Enterprise (> 1000 emp.)
5.0 out of 5
"Project Management powered by AI"
The fact that knowledge graph takes all the information and gives everything the team wants under a single platform is the best part. The whole...
Read more
Dan S.
DS
Dan S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Completing a successful POC"
We recently completed a successful POC, and I want to commend the exceptional work of Grega, the CSM assigned to us. He is consistent, technical, a...
Read more
Austin T.
AT
Austin T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool, and great customer Service"
Working with DevRev has been a game-changer for our team. The sleek interface and the ability to find all previous conversations and tickets in one...
Read more

DevRev Pricing

Starter
$19.99
1 User Per Month
Pro
$59.99
1 User Per Month
Ultimate
Contact Us
1 User Per Month
See all 3 DevRev pricing levels
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DevRev Media

DevRev Demo - In-App PLuG Widget Live Chat w/ integrated GPT
Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.
DevRev Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)
Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!
DevRev Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)
Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.
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Official Interactive Demo

DevRev demo available

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121 DevRev Reviews

4.5 out of 5
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121 DevRev Reviews
4.5 out of 5
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DevRev Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DevRevQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Aditya G.
AG
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

DevRev is very helpful for connecting customers directly with the company. Sometimes companies lose track of what exactly companies want, I think DeRev helps solve that problem very well. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

DevRev should focus more on outreach. Some templates are exclusively in typescript. Python should be added Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Integrating DevRev for collecting customer data from various platforms like twitter, google play store etc Review collected by and hosted on G2.com.

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HT
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Organic
What do you like best about DevRev?

It is a perfect tool to see user sessions and analyse how live users interact with the app. Also, it helps us to identify crashes and anr. It helps a lot in understanding whether the user is getting smooth or stuck at some point. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

UserExperior docs are not updated regularly, which leads to confusion most of the time while integrating. Right now it is not able to capture some native crashes which are visible in firebase but not reflexted here. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Whenever we send our product to live users, we don't know how users perceive our product. So we send updates and features in hindsight and expect users to use those features. But still, there is a gap between us and users. With UserExperior, we can identify what features and updates users are using. Also, we will come to know if a user is having a problem accessing those features. Review collected by and hosted on G2.com.

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Mardav G.
MG
Web Developer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

The platform is easy to integrate different services and helps manage everything at a single page. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

The only challenge we faced during the hackathon was to follow along the the documentation. Rest everything was fine Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

We were able to build an AI pipeline to help our customers get insights of their business Review collected by and hosted on G2.com.

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Anannyo D.
AD
Artificial Intelligence Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Devrev is an amazing platform where you can manage your business, cater to issues, and get actionable insights all at the same place, the snap-in service is unparalleled Review collected by and hosted on G2.com.

What do you dislike about DevRev?

It makes it too easy for anyone using it. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Helping to create snapins by Integrating voc data from different sources in same platform Review collected by and hosted on G2.com.

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Kabir Raj S.
KS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

The Snap-ins are really useful, could be used very widely. The existing tickets system is also good. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Could be more language flexible and not include just Typescript Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

It helps understand and connect customers with developers. It helps the developer create apps that could be useful to businesses or for insights. Review collected by and hosted on G2.com.

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Debasmit R.
DR
Undergraduate Researcher
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Very good community support. AI part is really interesting. They are doing great using the power of LLMs. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Python support needs to be added. Others are really good. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

We participated in a Hackathon where we implemented LLM utility and AI Based clustering. We generated tickets using high priority tickets. Review collected by and hosted on G2.com.

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Gaurav R.
GR
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Organic
What do you like best about DevRev?

I've been using UserExperior for some time now, and I must say, it's absolutely fantastic! I would definitely recommend it to all my friends and colleagues. This tool has been a lifesaver when it comes to tracking what people do in our app and giving us super helpful insights into user behavior. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Well, to be honest, there isn't much I dislike about UserExperior. However, if I had to point out a minor inconvenience, it would be the occasional delay in data processing.

ALso the dashboard can be improved Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

UserExperior is solving a whole bunch of problems for me, and it's been a total game-changer! First off, it helps me track what users are doing in my app, giving me some seriously awesome insights into their behavior. This means I can make smarter decisions when it comes to optimizing my app and making it more user-friendly.

I now have a much better understanding of how people interact with my app, and that's helped me make some killer improvements. Review collected by and hosted on G2.com.

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Rishikesh R.
RR
Project Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Instead of dealing with multiple platforms. I find devrev as one stop solution.. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Will require more time to invest to learn all the functionality and widgets Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Dev rev help in application support as well as tto track the development activities Review collected by and hosted on G2.com.

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Soubhagya K.
SK
IT Lead - Commercial Ops & Data Insights
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Ticketing system, u

Great UX &committed to your long term success by giving plenty of learning, and growing opportunities. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

N/A , yet to e pore more. However Product demo would be helpful Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Replace the manual ticketing system Review collected by and hosted on G2.com.

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Ankit M.
AM
Senior Assistant
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Its a great platform for us to have such a wonderful products. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

None as such. I didn't find any dislikes about DevRev Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

It is helping in Customer Relationship Management. It eliminates requirements of multiple tools Review collected by and hosted on G2.com.

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