DevRev Reviews & Product Details

They have great attention to detail, we did not encounter any bugs on the usage of existing features yet (it has been a few weeks).

The product emphasizes complete integration from the customer needs down to the granular developer task. Use of AI in key places makes for a great experience overall.

Furthermore, even though we had issues migrating our data, the amazing customer support team and our CSM at DevRev made sure we got all the cards needed to proceed with the adoption of the platform. They iterated over and over with us to ensure our needs were fulfilled. Review collected by and hosted on G2.com.

The initial approach of the product is quite hard because of how DevRev sees a product and how it's divided into parts.

Some weird UX choices here and there but they are quickly iterating and listening to feedback actively.

Data import from external platforms can be a bit of a hit or miss, but then again, they actively supported us during this phase.

Documentation for developers seems really good at first glance, until you discover that it's not exactly up to date, it lacks examples and explanation. Review collected by and hosted on G2.com.

Its easy to organize the information. Like the idea of creating my own labels to distinguish the different information that pertains to my work load. Review collected by and hosted on G2.com.

We use the product for our ticketing system. When we receive a response, but the ticket was in a status that was on Hold, it remains in that state instead of Open. Therefore, we will miss when we get a reply. Review collected by and hosted on G2.com.

I like that DevRev unifies product, support, and customer-facing teams into a single platform, giving complete visibility into the customer journey. It makes collaboration seamless and ensures that customer feedback directly informs product decisions, which accelerates innovation and drives measurable impact. Review collected by and hosted on G2.com.

The platform can feel a bit overwhelming at first because of the breadth of features, which requires some ramp-up time to fully adopt. Review collected by and hosted on G2.com.

It allows users to create in-depth filters and perform and advanced search whenever they need to look for specific information. Several tabs can also be used at the same time, which helps comparisons between useful tasks or pieces of information Review collected by and hosted on G2.com.

It is sometimes slow and presents bugs when creating new issues/tickets. It has also been presenting issues when performing bulk updates. Review collected by and hosted on G2.com.

Easy to interact with the system, and has a nice layout. Customer support is good. Review collected by and hosted on G2.com.

It could be faster; it takes a while to load the information.

Also, I don't know if this would be a customization, but it could be a little cleaner; it has a lot of fields and information that are not necessary. I don't know if this is the only option for the package. Review collected by and hosted on G2.com.

Working with DevRev has been a game-changer for our team. The sleek interface and the ability to find all previous conversations and tickets in one place make our workflows smoother than ever. Leadership's ability to jump into a ticket and collaborate with customers in real-time is a standout feature—it’s leaps and bounds ahead of what we experienced with Zendesk, where transferring tickets often caused interruptions.

Special shoutout to the incredible support team, especially “Saint Benny of the tech stack,” who consistently goes above and beyond. Weekly check-ins and availability have made a huge difference for us, and the help with dashboards has been invaluable. This kind of partnership and attention to detail sets DevRev apart.

If you’re looking for a tool that truly enhances your team’s efficiency while providing unparalleled support, I highly recommend DevRev. Review collected by and hosted on G2.com.

The only thing I would like to see differently, is an online chat rotation feature over load balancing, but even then we've figured out a way to balance this thanks to our CSM. Review collected by and hosted on G2.com.

It’s fully customisable, and the support from the team has been great. Review collected by and hosted on G2.com.

As an admin, I don’t find it very user-friendly for a non-tech person. Review collected by and hosted on G2.com.

Amazing team from DevRev who take every feedback seriously and work on it was well, they have feature and automations which have made like quite easy for us. Review collected by and hosted on G2.com.

Sometimes the proposed feedbacks are actioned sloe Review collected by and hosted on G2.com.

DevRev connects engineering, product, and support teams through a shared system of record, reducing silos.

With integrated AI and automation, it streamlines workflows and improves visibility across the product lifecycle. Review collected by and hosted on G2.com.

One minor dislike is that DevRev’s interface can feel overwhelming at first due to its wide range of integrated features, requiring a bit of a learning curve for new users. Review collected by and hosted on G2.com.

It’s easy to use and allows customization for the company I work Review collected by and hosted on G2.com.

It’s a heavy platform and there are times when the page crashes, you need a good computer for it to run smoothly Review collected by and hosted on G2.com.