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DevRev Reviews & Product Details - Page 9

DevRev Overview

What is DevRev?

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams. DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

DevRev Details
Product Website
Languages Supported
English, Hebrew, Slovenian, Spanish
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Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
2,898 Twitter followers
LinkedIn® Page
www.linkedin.com
547 employees on LinkedIn®
Description

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes
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4 list of America’s Best Startup Employers. Founded in October
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0 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.


Harshita R.
HR
Overview Provided by:

Recent DevRev Reviews

Kalpesh N.
KN
Kalpesh N.Enterprise (> 1000 emp.)
5.0 out of 5
"Project Management powered by AI"
The fact that knowledge graph takes all the information and gives everything the team wants under a single platform is the best part. The whole...
Dan S.
DS
Dan S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Completing a successful POC"
We recently completed a successful POC, and I want to commend the exceptional work of Grega, the CSM assigned to us. He is consistent, technical, a...
Austin T.
AT
Austin T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool, and great customer Service"
Working with DevRev has been a game-changer for our team. The sleek interface and the ability to find all previous conversations and tickets in one...
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DevRev Media

DevRev Demo - In-App PLuG Widget Live Chat w/ integrated GPT
Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.
DevRev Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)
Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!
DevRev Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)
Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.

Official Interactive Demo

DevRev demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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121 DevRev Reviews

4.5 out of 5
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121 DevRev Reviews
4.5 out of 5
121 DevRev Reviews
4.5 out of 5

DevRev Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DevRevQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

The Rage Tap feature has been one of our best rolled-up metrics.

We primarily use this tool to understand how feature discovery and adoption is happening within the app ecosystem and so far, it has fit the requirement extensively Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Slicing data using event property would be a welcomed feature. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

- Identification of drops in a journey

- Capture of inadequate UX Review collected by and hosted on G2.com.

Priya P.
PP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

Detailed insights and very helpful in helping us improve our app Review collected by and hosted on G2.com.

What do you dislike about DevRev?

For a first time user it can be quite confusiing to use, so can work on that Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Helping us navigate through the users journey's while they are using our application Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about DevRev?

customize for our needs, quick response for our questions Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Tag people in devrev is hard sometimes,, Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Help me track the tickect to resolve code issues. It links to the bitbucket and respond quickly for the event related to the code Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

We are using the user experior for a long time now it is very helpful to understand user behavior, we discovered a lot of UX issues using User experior. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

- We sometimes use it On/Off because the pricing is high.

- User experior doesn't support hybrid like if the is using both Android/Flutter or iOS/Flutter. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Lots of time we have discovered UX issues using UE, like we built with certain assumptions but user ended up understanding something different. Review collected by and hosted on G2.com.

DS
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

Easy to access Android and iOS Client journey under the Single login Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Currently i have no negative comments on Functioning of User experior application Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

It solves us to view Client Journey on our DWM Mobile App Review collected by and hosted on G2.com.

Verified User in Capital Markets
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Video Capture capability, helping technical team for visual understanding when error or drop occurs Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Web portal Dashboard requires improvement for better data and result display

SDK to be fixed for not missing data, as the target of integration is to capture 100% field failure Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

As a tech integrator, have utilized UserExperior to identify the technical performance issues of mobile applications. The tool is helps to capture app insights, particularly the user journeys screen videos.

The SDK version as used looks to have some issues and has missed the 100% data capture, but if the same being sorted, then it will definitely be a preferred tool for the app ecosystem. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

You get to see how exactly users interact and spend time on your app through the recordings. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

There are some sessions which do not get recorded.

Also, there is currently no feature to fine recordings for specific use cases. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

It helps me understand user interaction and the different errors/pain points that user faces. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Breaks silos, makes processes more efficient, simplifies workflows like no other tool. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Takes a bit of time to onboard, but it's worth it. Much easier than other tools Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Losing customer information Review collected by and hosted on G2.com.

L  U.
LU
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Tracking user behaviour in our app to know what users need, what is more engaging, and what needs more attention. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Some things were outside the scope of UserExperior; app crashes due to an issue with x86 architecture. So as such, there are no dislikes. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Tracking user behaviour and user engagement in certain features of the app. Review collected by and hosted on G2.com.

Verified User in Financial Services
TF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about DevRev?

This tool provides valuable insights into the issues encountered by utilising actual journey recordings of users. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

The tracking system is session-based rather than user-based, offering limited flexibility in user-specific tracking. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

We utilised the tool to identify the issues raised by our internal employees, which helped us ensure the accuracy of the problem identification. Review collected by and hosted on G2.com.