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Computer Reviews & Product Details

Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, chats) into a single AI-ready source of truth: Computer Memory. This is achieved with our patented two-way sync engine, Computer AirSync. Computer doesn’t just find information. It takes action in your systems, automates workflows, and generates insights grounded in your complete business context. From automated ticket resolution to complex business analysis, Computer works alongside your teams through purpose-built apps and custom AI agents. Above all else, Computer brings people back together. By breaking down silos and connecting people, it ushers in the future of AI-human collaboration. We call this Team Intelligence. It’s time to stop juggling scattered tools and start focusing on what matters.

Product Website

Seller

DevRev

Languages Supported

English, Hebrew, Slovenian, Spanish

Product Description

1. Complete data unification Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory. 2. Powerful search, reasoning, and action Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions. 3. Extensions for your teams and customers Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems. This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier. We call this Team Intelligence. It’s why DevRev exists. Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

Overview by

Harshita Raman

Pricing

Pricing provided by Computer.

Starter

$19.99

1 User Per Month

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Computer Integrations

(15)

Verified by Computer

Computer Media

Computer Demo - In-App PLuG Widget Live Chat w/ integrated GPT

Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.

Computer Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)

Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!

Computer Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)

Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.

Official Downloads

(2)

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Interactive Demo

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Computer Reviews (161)

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Pushpendra S.

Small-Business (50 or fewer emp.)

5/29/2023

"UserExperior is the good platform for finding the APP issue and test the Application functionality"

4.5/5

What do you like best about Computer?

I like the Feature in UserExperior screen recording of the APP and classification of the different modules to help the issue in which Area.

Sending the report daily on time. Review collected by and hosted on G2.com.

What do you dislike about Computer?

Sometimes we did not get a recording in real-time when the client was using the app., so we did not find the solution to the issue

when we logged out and logged in to the app again and then found the recording.

So please look into this on priority Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

5/25/2023

"The best tool to track application use and help to Enhance the application user experience."

5/5

What do you like best about Computer?

allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives accurate data on consumer engagement. If the app has a few troubles, then you can be aware of a regular decline in engagement and a boom in drop-offs. In such instances, the person revels in the device suggests the user behavior and related details which can be important for any decision-making manner. Review collected by and hosted on G2.com.

What do you dislike about Computer?

None that we keep in mind however there are normally regions of optimization. Review collected by and hosted on G2.com.

What problems is Computer solving and how is that benefiting you?

1. user conduct tracking: Analytics integration offers insights into how customers are interacting with the cellular app, including which capabilities are being used the maximum, how long users are spending in the app, and which regions of the app may be inflicting friction or confusion.

2. person acquisition and retention: Analytics statistics can assist mobile app developers recognize where their users are coming from, which channels are best for acquiring new customers, and which features are driving person engagement and retention.

3. performance optimization: through monitoring performance metrics, inclusive of app crashes, slow load instances, and memory utilization, cell app builders can become aware of regions for improvement and optimize user enjoyment. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/25/2023

"Exceptional UserExperior: Revolutionizing Mobile App Analytics and Optimization"

4/5

What do you like best about Computer?

One of the standout features of UserExperior that I truly appreciate is its comprehensive suite of user experience analytics tools. These tools provide invaluable insights into how users interact with mobile apps, enabling businesses to make data-driven decisions for optimization and enhancement.

The session replay feature is particularly impressive, allowing me to visually replay user sessions and gain a deep understanding of user behavior, pain points, and areas of improvement. It's like having a virtual window into the user's journey, helping me identify usability issues and streamline the user experience.

The heatmaps and touch heatmaps are also remarkable, as they offer visual representations of user interactions, highlighting the most engaging and frequently tapped areas within the app. This information allows me to optimize app layout and design for improved user engagement and conversion rates.

Additionally, the crash analysis feature is highly valuable in pinpointing and resolving app crashes quickly. It provides detailed crash reports, including the steps leading to the crash, device information, and error logs, enabling prompt troubleshooting and bug fixing.

Overall, UserExperior's powerful analytics tools, combined with its user-friendly interface, have made a significant impact on our mobile app optimization efforts. It has become an indispensable tool for enhancing the user experience and driving better business results. Review collected by and hosted on G2.com.

What do you dislike about Computer?

While UserExperior is an exceptional platform for mobile app analytics and optimization, there are a few areas that I believe could benefit from further improvement.

One aspect that could be enhanced is the reporting and analytics customization options. While the existing features provide valuable insights, having more flexibility in tailoring and customizing reports would allow for even deeper analysis and better alignment with specific business goals and metrics.

Another area for improvement is the onboarding process and documentation. While the platform itself is intuitive to use, providing more comprehensive and detailed documentation, along with interactive tutorials or guides, would be helpful for new users to quickly understand and utilize the full potential of UserExperior's features.

Lastly, it would be beneficial to have expanded integrations with other third-party tools and platforms. Integration capabilities with popular app development frameworks, project management tools, or marketing analytics platforms would streamline workflows and provide a more holistic view of the app's performance and user behavior.

It's important to note that these points for improvement are relatively minor compared to the overall value and functionality provided by UserExperior. They are areas that, if addressed, would further enhance the platform's usability and effectiveness in optimizing mobile app experiences. Review collected by and hosted on G2.com.

What problems is Computer solving and how is that benefiting you?

UserExperior solves several key problems related to mobile app analytics and optimization, providing tangible benefits to businesses and app developers. Some of the problems it addresses and the resulting benefits include:

Lack of User Insights: UserExperior offers session replay, heatmaps, and touch heatmaps, allowing businesses to gain deep insights into user behavior and interactions within their mobile apps. This helps in understanding user preferences, pain points, and areas of improvement, ultimately leading to enhanced user experiences and increased user satisfaction.

Usability Issues: By analyzing session replays and heatmaps, UserExperior helps identify usability issues and bottlenecks within the app. This enables businesses to make data-driven decisions to optimize app layouts, improve navigation, and enhance the overall user interface, resulting in a smoother and more intuitive user experience.

App Performance and Stability: UserExperior's crash analysis and error logs provide valuable information about app crashes and errors. By promptly identifying and addressing these issues, businesses can ensure app stability, minimize user frustration, and maintain a positive brand image.

Conversion Rate Optimization: Through user journey analysis and conversion funnels, UserExperior helps identify conversion bottlenecks and areas where users drop off in the app flow. This allows businesses to implement targeted optimizations, refine user flows, and improve conversion rates, ultimately increasing revenue and business success.

Data-Driven Decision Making: UserExperior's comprehensive analytics tools provide businesses with actionable data and insights. This empowers them to make informed decisions regarding app improvements, feature prioritization, and UX enhancements, leading to more successful mobile apps and better user engagement.

Overall, UserExperior's solutions help businesses optimize their mobile apps, improve user experiences, and achieve their app-related goals, resulting in increased user satisfaction, higher engagement, and better business outcomes. Review collected by and hosted on G2.com.

Madhur A.

Engineering Manager

Mid-Market (51-1000 emp.)

5/18/2023

"Awesome experience, however I feel BackEnd integration should be allowed."

4/5

What do you like best about Computer?

Video recordings, which give better insight wrt the customer's experience.

Its easier to find issues and help users. Also we can check and guide users if user is facing issues wrt to app navigation or is suck at some flow. Review collected by and hosted on G2.com.

What do you dislike about Computer?

Both native and flutter support is not available. Our app has both flutter and native and it keeps switching. Need support for this.

Also BE can't post events which I feel should be there. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/21/2023

"Step into the User's Shoes with UserExperior: Unveiling the True User Journey"

4.5/5

What do you like best about Computer?

UserExperior enables us to identify and diagnose broken digital experiences quickly, helping the product team promptly address issues and improve overall performance. Review collected by and hosted on G2.com.

What do you dislike about Computer?

UE lacks the functionality of understanding users' flow by considering one event as a mid-point and then providing +/- steps. There is also a deficiency in creating a cohort that might help us to measure the campaign. Review collected by and hosted on G2.com.

What problems is Computer solving and how is that benefiting you?

Here are some common challenges that UserExperior addresses:

Diagnosing Broken Experiences: UserExperior helps businesses identify and diagnose issues related to user experiences in digital apps or websites. By providing detailed insights into crashes, unresponsiveness, API properties, and more, UserExperior enables businesses to pinpoint and address problems that may hinder user satisfaction quickly.

Understanding User Journeys: UserExperior offers a comprehensive understanding of customers' online journeys. This includes analyzing user interactions on each screen, tracking first and second touches, identifying specific actions that lead to crashes or UI freezes, and more. Businesses can optimize their apps to deliver better experiences by profoundly understanding user behavior.

Funnel Analysis and Conversion Optimization: UserExperior allows businesses to create multi-step funnels and track user flows. Companies can optimize their conversion rates and improve the user journey by analyzing funnel steps and identifying any issues or drop-offs. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/18/2023

"Decent experience on native Android, but does not work well with hybrid apps such as Android/Flutter"

3/5

What do you like best about Computer?

Having a video recording of a user's session makes it much easier to identify, reproduce and debug problems in the app compared to simple analytics event logging.

It helps analyse and identify drop-off points within the app's flow and makes flow optimisation much faster. Review collected by and hosted on G2.com.

What do you dislike about Computer?

We initially started using UserExperior in our native Android app, which seemed to work fine. But with time, we have begun transitioning into a Flutter-Android hybrid app, which is when UserExperior appears to break. On moving from a Flutter screen to an Android screen (and vice-versa), the recording fails and shows a black screen instead.

Apart from this, there are times when several user session recording links appear to be broken URLs. Review collected by and hosted on G2.com.

What problems is Computer solving and how is that benefiting you?

UserExperior has expedited the process of identifying, reproducing and debugging bugs within the app, which helps us serve a better user experience. It has also helped identify drop-off points within the user flow and has helped us rework and optimise these points, thus increasing our user funnel. Review collected by and hosted on G2.com.

Aditi A.

Founder

Small-Business (50 or fewer emp.)

10/19/2023

"Bridging Gaps, Building Connections"

4.5/5

What do you like best about Computer?

- Central hub for customer interactions, both reactive and proactive.

- Ability to effortlessly bridge the gap between developers and customers.

- 360-degree visibility across all teams improving overall coordination.

The AI-driven insights that provide a deeper understanding of customer interactions and preferences, aiding in more personalized service delivery. Review collected by and hosted on G2.com.

What do you dislike about Computer?

As a newer product, certain features are still evolving. Review collected by and hosted on G2.com.

Arpit J.

Mid-Market (51-1000 emp.)

6/30/2023

"Best option to track client experience."

4.5/5

What do you like best about Computer?

1. The recordings that you provide help us to understand what user likes to do and how they like to proceed.

2. Integration part is very easy.

3. The videos getting recorded are good but found it bit difficult to get the exact video that I am looking for. Tried using filters as well but no result.

4. I was able to track some of the ANR's. Review collected by and hosted on G2.com.

What do you dislike about Computer?

1. Sometimes the video length is too short.

2. I was not able to get the exact video even after applying the filters.

3. UI needs some work, it seems a bit confusing. Review collected by and hosted on G2.com.

Gokalp T.

Mid-Market (51-1000 emp.)

5/29/2023

"Convenient and Affordable UX Tool"

4.5/5

What do you like best about Computer?

Helpful and results-oriented approach. They helped with all our problems. They helped us with our demo account. It is one of the most ideal tools for observing user sessions. Review collected by and hosted on G2.com.

What do you dislike about Computer?

In some cases, the screens of the sessions may be displayed incorrectly. No feature to stamp and annotate sessions. Records are deleted after 1 month. In general, it would be wrong to say that it is very bad. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

5/19/2023

"Best tool that directs app foreground at end user"

3.5/5

What do you like best about Computer?

This tool helps us to analyse and conclude when we are in production issues. We go first with this tool other than any other platform. Many times helped us when something wrong goes. Thank you, team UserExperiror.The dashboard is one of the feature we like. Review collected by and hosted on G2.com.

What do you dislike about Computer?

This tool may collect all crashes as Firebase does. We would like to see more in global search e.g. when search happens for an event it should have provision to reach directly at that point. Currently, I need to scroll down to get that session. Some sesssions come with more than 1000m/200m etc...duration, but it doesn't. Review collected by and hosted on G2.com.