DevRev
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DevRev
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4.5 out of 5 stars
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DevRev Reviews & Product Details - Page 8

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DevRev Overview

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What is DevRev?

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams. DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

DevRev Details
Product Website
Discussions
Languages Supported
English, Hebrew, Slovenian, Spanish
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Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
2,898 Twitter followers
LinkedIn® Page
www.linkedin.com
547 employees on LinkedIn®
Description

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes
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4 list of America’s Best Startup Employers. Founded in October
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0 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Harshita R.
HR
Overview Provided by:
Harshita Raman

Recent DevRev Reviews

Kalpesh N.
KN
Kalpesh N.Enterprise (> 1000 emp.)
5.0 out of 5
"Project Management powered by AI"
The fact that knowledge graph takes all the information and gives everything the team wants under a single platform is the best part. The whole...
Read more
Dan S.
DS
Dan S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Completing a successful POC"
We recently completed a successful POC, and I want to commend the exceptional work of Grega, the CSM assigned to us. He is consistent, technical, a...
Read more
Austin T.
AT
Austin T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool, and great customer Service"
Working with DevRev has been a game-changer for our team. The sleek interface and the ability to find all previous conversations and tickets in one...
Read more

DevRev Pricing

Starter
$19.99
1 User Per Month
Pro
$59.99
1 User Per Month
Ultimate
Contact Us
1 User Per Month
See all 3 DevRev pricing levels
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DevRev Media

DevRev Demo - In-App PLuG Widget Live Chat w/ integrated GPT
Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.
DevRev Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)
Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!
DevRev Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)
Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.
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Official Interactive Demo

DevRev demo available

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121 DevRev Reviews

4.5 out of 5
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121 DevRev Reviews
4.5 out of 5
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DevRev Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DevRevQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Anand K.
AK
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

UserExperior gives better insight into customer behaviour. It provides detailed information about customer pain points. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

If the alerting system has been built, it would be beneficial for multiple clients Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Why the customer conversion decrease or not scaling up at the specific point? Is it a design issue or a technical issue, or a content issue? UE will give better insight into this. Review collected by and hosted on G2.com.

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Saili N.
SN
Senior Business Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

The best part of the application is it takes the recording of User activity with the utmost privacy Review collected by and hosted on G2.com.

What do you dislike about DevRev?

The UI can be improved, ex.more filters can be added Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

We get the user usage analytics, and crash notifications from the app. Since it can also record the screen, we are able to solve user queries much more quickly Review collected by and hosted on G2.com.

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SJ
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Data aggregation and AI infusion. New announcements solidify these capabilities Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Trying to do too many things for too many personas... Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Customer focus and directly linking it to productdevelopment. Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

The user actions are mentioned on the side of the video, and extensive links are provided to jump to specific sections of the recording as well as particular types of user recordings

The portal is fast, so navigation is smooth. No buffer is seen when playing recordings.

Crash and ANR filter works precisely Review collected by and hosted on G2.com.

What do you dislike about DevRev?

The heatmaps are not up to mark, especially when the page length is long and has multiple scrolls.

The documentation quality of API and other functions is average. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Userexperior solves the issue of blind spots in UX and proof of user experience. Review collected by and hosted on G2.com.

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Alexey B.
AB
CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

Easy integration, big thanks especially for the Amplitude integration: very handy 🙏🏻 Review collected by and hosted on G2.com.

What do you dislike about DevRev?

One area where I feel the product could improve is in its web UI. While functional, it could be more visually appealing and user-friendly Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

I have been utilizing UserExperior for some time now and it has become an essential tool for our team. The software's ability to quickly identify and fix broken digital experiences has greatly improved our process.

Moreover, the detailed understanding it provides of our customers' online behavior has been incredibly beneficial in tailoring our app to better serve them. The platform is user-friendly and seamlessly integrates with our existing systems.

Overall, I highly recommend UserExperior to any company looking to enhance their digital customer experience. Review collected by and hosted on G2.com.

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Alex S.
AS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

The user journey tracking helped us to analyse the entire user journey across multiple sessions. With this utility, we identified bottlenecks, dop-off points and implemented trageted improvements.

I would recomend to anyone seeking to gain a competitive edge through a data-driven approach to enhance user experience. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

I don't see any negative side of the application. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

User journey Review collected by and hosted on G2.com.

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Shaik Salman S.
SS
DevOps Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

The screen recording feature is the best part about app, it helps us to resolve client issues in a better way. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

UI could be more interactive, and more filter could added. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

It helps us to resolve client query with least interaction with client and track app usage Review collected by and hosted on G2.com.

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Rachana K.
RK
Product manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about DevRev?

Connections between product, engineering and support.

The ability to add trails Review collected by and hosted on G2.com.

What do you dislike about DevRev?

The user experience can be better in the product Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Project management Review collected by and hosted on G2.com.

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Nitish G.
NG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Heat maps is an awesome tool and can help us during our UI development, it also a great way to drilldown further and check videos Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Funnel could be improved a bit, we like the way funnel is created in clevertap a similar functionality would be great Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

while creating the ui it help us to place the CTA, because of the heatmap we can identify a lot of things for example for secondary and teritary button we identified which one is the better and why Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
EI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Continuous improvements based on client feedback, showing a commitment to better service. Central hub for customer interactions, both reactive and proactive. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

The need for more streamlined mobile app notifications. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Enhancing customer satisfaction by reducing response time and providing comprehensive solutions. Faster, more direct resolution of support tickets with developer involvement Review collected by and hosted on G2.com.

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