Datto RMM Pros and Cons

The ease and multiple ways of connecting to a users device.

The ability to work in the background without disturbing the user.

Ticket notes being able to add into Autotask ticket for the work completion. Review collected by and hosted on G2.com.

Sometimes it can be difficult to install on clients devices, if they do not had admin rights to the machine and we have no way to push out via policy (due to customers setup). Review collected by and hosted on G2.com.

Datto RMM is easy to implement, use and has great automations and integrations. I love the seemless integration with IT Glue and Autotask. We use Datto RMM in our everyday support of our clients. The client loves this ease of opening tickets right from the agent running locally on their workstation. Datto's customer support is always avaible to help with any issues that may arise. Review collected by and hosted on G2.com.

We do have 1 issue with the Datto RMM, the web remote is not always robust. We sometimes have issues connecting to workstations with web remote, but thankfully the offer multiple remote solutions. Review collected by and hosted on G2.com.

I like that it syncs with the Active directory for all users in the domain. Gives full control to remote access. Very user friendly. works with multiple screens, and secure enough to be trusted. I use it daily, very easy to implement and integrate. Review collected by and hosted on G2.com.

It doesn't work if the user is offline. Should still allow the admin to remotely access any device in the orgnization. Review collected by and hosted on G2.com.

The ability and easy of use to monitor select few or multiple clients at once.

all the active intergrations are always helping when they are added

very easy to work around in the UI Review collected by and hosted on G2.com.

we Dont have any issues. everything working as intended. Review collected by and hosted on G2.com.

I like how we can create components to create a quick job and automate a build process.All you need is the setup.exe script and you can install any software with a few mouse clicks. THis was a great concept brought to life by RMM engineering team.

I also find it helpful that my organization can rest assured knowing RMM monitors all managed devices for any condition we set to alert us for. Review collected by and hosted on G2.com.

The default security admin user configuration is way too strict.

I wish the process to customize security admin access was easier to follow so we can create custom access levels instead of choosing between a few that are there by default. Review collected by and hosted on G2.com.

The ease of use of the platform is top priority for our company. if you cant find what you need to do your job what good is a platform. this platform has many features however they are all where you need them and not hiding in menus Review collected by and hosted on G2.com.

sometimes they do updates it feels weekly and so many new things its hard to keep up Review collected by and hosted on G2.com.

I like the robust amount of options that are available. It is simple to use.

Our sales rep, Kyle Brelling, is incredible. He is always available for questions, comments, or concerns. Review collected by and hosted on G2.com.

Web Remote is simply not reliable. It is frustrating to have a user on the phone, paying for our time, and they have to wait because we have to use alternative methods of remoting in.

My biggest pain point with Datto RMM is the customer support. One of my job duties is running a help desk. If any of my staff replied like some of the replies I received from Kaseya support, there would be numerous 1 on 1 private conversations to correct it. Review collected by and hosted on G2.com.

The solution helps us automate common routines and track our work. Getting around the site is reasonably quick. The ability to review system items and push scripts to the workstations behind the scenes allows for less user interference. Review collected by and hosted on G2.com.

I would like to see more robust AI integrations into the Datto RMM platform to start making automated decisions based on alerts and trends. For instance, having AI recognize a repetitive problem that keeps getting resolved via automation and brings it to the Technician's attention. Review collected by and hosted on G2.com.

I use DattoRMM every work day. It has great ease of use, consistent UI with oither Kaseya products, not trying to reinvent the wheel when it comes to Windows patching, integration with ITGlue, responsive and transparent support, ease to onboard customers.

It was very easy to get implemented when we came from NCentral. Review collected by and hosted on G2.com.

I feel that some of the features in the Agent browser could be brought into the WebUI such as command prompt and file transfer. Review collected by and hosted on G2.com.

Automating every possible Task, from Processes to Daily tasks Review collected by and hosted on G2.com.

-The time it takes when you send a job, could be 1 minute or 10 minutes, on a daily basis when you are fixing something every minute matters

-Sometimes is not easy to get used to how Datto do things Review collected by and hosted on G2.com.