Device Management	Based on 508 Datto RMM reviews. Unifies endpoint management of employee devices	91% (Based on 508 reviews)
ITIL Policy Compliance	Helps organizations establish, implement, and adhere to ITIL regulation. This feature was mentioned in 486 Datto RMM reviews.	81% (Based on 486 reviews)
Asset Management	Keeps records of each network asset and its activity. Discovers new assets accessing the network. This feature was mentioned in 503 Datto RMM reviews.	88% (Based on 503 reviews)
Screen Sharing	Based on 444 Datto RMM reviews. Provides screen sharing options to allow access to view or control real-time activities.	87% (Based on 444 reviews)
File Sharing	As reported in 446 Datto RMM reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.	82% (Based on 446 reviews)
Session Recording	Provides the ability to record remote access and support sessions. 428 reviewers of Datto RMM have provided feedback on this feature.	72% (Based on 428 reviews)
Unattended Remote Access	As reported in 438 Datto RMM reviews. Provides remote access to computers at any time, without an end-user present.	85% (Based on 438 reviews)
Multi - Session Handling	Provides multiple technician support simultaneously. 433 reviewers of Datto RMM have provided feedback on this feature.	85% (Based on 433 reviews)
Multi-Monitor Support	Allows users to switch between multiple end users‚Äô monitors with a single click. 440 reviewers of Datto RMM have provided feedback on this feature.	87% (Based on 440 reviews)

Monitoring and Management

Remote Monitoring	Monitor IT asset activity remotely from an administrator terminal. 507 reviewers of Datto RMM have provided feedback on this feature.	92% (Based on 507 reviews)
Asset Tracking	Tracks IT assets and financial data. This feature was mentioned in 499 Datto RMM reviews.	84% (Based on 499 reviews)
Application Deployment	Releases applications for access on desktop or mobile devices. This feature was mentioned in 496 Datto RMM reviews.	84% (Based on 496 reviews)
Patch Management	Automates the updating of security measures on enterprise devices. 499 reviewers of Datto RMM have provided feedback on this feature.	86% (Based on 499 reviews)

Organization

Workflow Management

As reported in 487 Datto RMM reviews. Creates new or streamlines existing workflows to better handle IT support tickets and service.

81%

(Based on 487 reviews)

Service Management

Ticketing		Tools that help create and manage a ticketing platform that facilitates cross-departamental communication. This feature was mentioned in 485 Datto RMM reviews.	80% (Based on 485 reviews)
Remote Access	See feature definition	Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. This feature was mentioned in 496 Datto RMM reviews.	88% (Based on 496 reviews)
Service Management		Utilizes data to proactively identify and prioritize IT issues. This feature was mentioned in 490 Datto RMM reviews.	87% (Based on 490 reviews)

Maintenance

Remote Reboot		Remotely wake, restart, and install applications on sleeping devices. 442 reviewers of Datto RMM have provided feedback on this feature.	91% (Based on 442 reviews)
Remote Printing		As reported in 418 Datto RMM reviews. Print files from remote computer onto the local printer, without having to transfer the file between computers.	71% (Based on 418 reviews)

Communication

Text Chat	As reported in 431 Datto RMM reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.	80% (Based on 431 reviews)
VoIP	Based on 408 Datto RMM reviews. Provides voice over IP calling solutions.	60% (Based on 408 reviews)
Video Conference Call	Provides pre-session or in-session video call options to resolve issues. This feature was mentioned in 406 Datto RMM reviews.	59% (Based on 406 reviews)
Screen Annotations	Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 407 Datto RMM reviews.	66% (Based on 407 reviews)

Security

Data Encryption		Implements encryption standards to secure data both in transit and at rest. This feature was mentioned in 415 Datto RMM reviews.	77% (Based on 415 reviews)
Compliance		As reported in 422 Datto RMM reviews. Provides compliance to multiple industry standards like HIPAA and GDPR.	81% (Based on 422 reviews)

Device Support

Mobile Device Access	As reported in 415 Datto RMM reviews. Allows mobile device access to provide support or connect to your computer from anywhere.	61% (Based on 415 reviews)
Multi-Platform Support	Provides support across iOS, Mac, Android, PC and other devices. This feature was mentioned in 420 Datto RMM reviews.	76% (Based on 420 reviews)
Cross-Platform	As reported in 420 Datto RMM reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.	77% (Based on 420 reviews)

Performance

Reporting

Provides robust reporting capbilities like session details, technician performance information, and end users‚Äô survey summaries. 430 reviewers of Datto RMM have provided feedback on this feature.

81%

(Based on 430 reviews)