Datto RMM Reviews & Product Details

I use Datto RMM everyday to manage the computers in our Organization. IT has all the features you need, easy apply of Policies, Alert and Device management. Lots of ways to Filter out devices, alerts, software, you name it! Once its installed on a device, datto filters all the hardware and software information from that device, such as serial number, computern name, ability to remote in quickly, run powershell commands without connecting to the laptop, browse local files and run jobs, installing software. It can read out the hardware information. Easy to install and integrate, customer support is on point. Review collected by and hosted on G2.com.

At the moment there are no parts of the app that I dislike. The app gets updated frequently and new features get added. Review collected by and hosted on G2.com.

It is safe and easy to use, and it is very comprehensive, allowing more options than its competitors and is scalable, and easy to implement and integrate, which improves the productivity and responsiveness of the support provided. Review collected by and hosted on G2.com.

Sometimes the Massive Jobs (more than 50 teams) stop working, there is no option to see which process it got stuck on. This forces the job to be deleted and executed again. Review collected by and hosted on G2.com.

Datto is quite easy to use, I didn't have to train much to use it. Youcould tweak as much as you want, even on a not-so-good internet connection, you could turn off some features to reduce bandwidth consumption. Great user interface and doesn't eat up your screen space, users hardly notice the client is even running on their device as it leave close to no footprints. No crashes, and good security feature, in the sense that you could ensure user's screen is locked as soon as you disconnect, ensuring no unauthorised access to user's device. Review collected by and hosted on G2.com.

Nothing. I like the fact that it just works. Review collected by and hosted on G2.com.

I like the availability of all key information needed in a moments notice, as well as the control and tools built in, and the extensive metrics to go off. I've been using Datto RMM for a few years now, and it has been the most useful tool in my arsenal. The interface is beatiful and easy to navigate to get to what you need. Deploying and implementing the agent is a breeze and happens swiftly with many options. The support has been impeccible compared to other services, and I use this software every day. The benefit of Datto RMM is it's ability to integrate with key systems and deploy across our domain with ease. Review collected by and hosted on G2.com.

I do wish it was easier to etablish the endpoint on MacOS devices, however that is more of an Apple issue and less of a Datto RMM issue. Review collected by and hosted on G2.com.

The speed and the smooth detection of activity in the devices, even if they are just starting up! We notice that it detects activity when other tools get disconnected (For example, during the light blue update screen). Another great tool is the fact that you can install programs using just jobs, which makes the onboarding and implementation easy, even if you just have access to a Domain controller that allows you to populate the agent using it. Review collected by and hosted on G2.com.

I would like to suggest an easier way to create personalized jobs (To add third party software in the installer jobs) . Additionally, I've noticed that the Datto Desktop application has a variety of features, but not everyone on my team is utilizing them. I believe it would be beneficial to promote the desktop application more, as it provides a comprehensive interface for managing services, files, and much more.

Another suggestion is to integrate a command shell (CMD) directly into the web platform. This would allow users to access devices more quickly, which would be especially useful for tasks like changing local passwords. Since we frequently need to make such changes, adding this feature would significantly improve the processing speed and overall efficiency of these requests. Review collected by and hosted on G2.com.

- You can make custom script and deploy them to devices.

- It supports connection with ESXi, printers and also SNMP devices, so you have monitoring on one location.

- Gives me an easy over view all the devices and can create filters and groups of devices/customers to apply Policies and scripts correctly.

- The build in Web remote funktion is awesome, so you don't need to use an agent to connect to a device.

- It has integration with ITGlue, so you can find and paste customers device logins with opening a seperat window.

- Possible to give custom permissions to customers

- Can give mail alerts and also through Webhooks Review collected by and hosted on G2.com.

- As an MSP would I love to see more, that it be possible to make small changes to policies for some customers, but they are all based on a Global Policy. You have to create custome policies for the customers, who want something else, a small help is that you are able to copy existing policies.

- Web remote is awesome, but sometimes is it a bit slow.

- Better permission control for MSP users, fx you have to be administrator to create a new site, but our normal users should need this, so to many permissions Review collected by and hosted on G2.com.

Datto RMM is offers an excellent balance of powerful features and ease of use. It was pretty easy to get started and up and running.

As a user of other Kaseya products such as Autotask and IT Glue, the integrations are the best that I've seen.

I not big into scripting so the library of pre-approved scripting and the number of vendors that have integrations is great.

I like that I can get support by phone when needed. Review collected by and hosted on G2.com.

Datto RMM may not the be the most powerful RMM available but it gets the job done. The software management features could use some improvement. For example, the RMM doesn't allow you to uninstall all software packages remotely.

Mac support is limited. I really can't use Web remote on a Mac client. Review collected by and hosted on G2.com.

I have used probably 5 or 6 RMM platforms in my career, and they all have their advantages and disadvantages. DattoRMM is great if you are looking for an integrated solution with other Kaseya products. The ability to hop over to other systems in a flash saves time and "Time is Money". But the best thing I like about DattoRMM (and Kaseya for that matter) is their support. Opening tickets and getting service from them to solve problems is a huge deal. Other platforms (CW *cough cough*) had zero support....and what support they had was off shore and the language barrier was a real problem. Kaseya is the elephant in the room for a good reason.....and their acquisition of Datto was a great decision in my book. Review collected by and hosted on G2.com.

I wish there were better and simpler reporting capabilites. Also, I think the widgets on the dashboard can be expended on....or even givin gus the abiltiy to bring in other 3rd party analytics into it so we stay inside Datto. Review collected by and hosted on G2.com.

Convenient, reliable, excellent for inventory tasks, etc. The agent is really easy to deploy and is lightweight, but very powerful. I use it almost daily to administer a fleet of PCs remotely, it is an invaluable tool for a remote IT support person. Review collected by and hosted on G2.com.

I have not had a ton of success with using it for software deployments. We have tried several software packages, and had only moderate success with reacing all needed endpoints. Review collected by and hosted on G2.com.

The ease and multiple ways of connecting to a users device.

The ability to work in the background without disturbing the user.

Ticket notes being able to add into Autotask ticket for the work completion. Review collected by and hosted on G2.com.

Sometimes it can be difficult to install on clients devices, if they do not had admin rights to the machine and we have no way to push out via policy (due to customers setup). Review collected by and hosted on G2.com.