Cvent Event Marketing & Management Reviews & Product Details

Cvent can be used for the smallest or largest of events. The best part is the ease to the attendee to register and manage their own information within the system. It also allows for consistent communication and updates through emails as well as a webpage. I am in Cvent several times a week and enjoy utilizing the system. Their customer support is super responsive and the help portal are key in keeping us moving. Review collected by and hosted on G2.com.

There are times when the language used for features are not intuitive and I have to research what they mean. Review collected by and hosted on G2.com.

The ease of the workflow, the clean registration, the connexion between each features. We use it everyday in almost every aspects of our job. It has saved us so much time! Review collected by and hosted on G2.com.

The features aren't perfectly tailored for incentives events. We have quite a few work-around that we must do to adapt it to our events. Review collected by and hosted on G2.com.

1. Complete end to end solution for creating and executing In-person , Hybrid or Virtual events.

2. Techstack Integrations with open API's

3. 24x 7 Customer support

4. Very good online training

5. Community forums

6. New standard reports availability

7. Continous improvement and new acquisitions to provide new features.

8. Cross functional report between events for comparision

9. Meeting request form to capture Event details and manage Event approvals

10 AI feature enablement

11. JiffleNow for robust 1 :1 meetings during events Review collected by and hosted on G2.com.

Reports with large datasets are bit slow, other than that no cons.

Custom field limitation in SMM tool Review collected by and hosted on G2.com.

The Event Marketing and Management has been helpful for us to send out emails that are marketed towards our clients who are already signed up for some of the items. They have been super helpful in targeting a client who wants to attend a certain thing. Review collected by and hosted on G2.com.

Sometimes its difficult to match the emails with other ones you have already created in another event. We've copied over events, but if we're looking for a format from an event we didn't copy over then it's hard to match it. Review collected by and hosted on G2.com.

I like the diversity of Cvent. It offers a lot of customization and features that you don't see in most registration tools. There is a wide variety of services and products and the way they can integrate easily with external systems is great. Review collected by and hosted on G2.com.

While the variety and customization of Cvent is great, the amount of customization can make the first couple of events tedious and time-consuming to set up because you have to ensure all of your settings are "just right". Once the first few events are created, the "copy event" feature makes the next round of events considerably easier. Review collected by and hosted on G2.com.

I did not find anything good about working with Cvent Review collected by and hosted on G2.com.

First of all, Cvent oversold their experience and expertise at initial meeting. The project manager assigned to our project didn't have any idea on what are requirement or expectations for the specific event. The agreement and work order were very misleading i believe purposely to hide the total cost. The WO contained two Total costs and nowhere explained that the grand total is the sum of two total costs. At any point during many discussions or in the WO it was explained that the 'subscription' to their software is renewed automatically unless you opt out in writing. The services that we didn’t need e.g. subscription to the software were added to the scope of work which was not clear unless you read pages of small print of terms and conditions. The Cvent software we used had less features than regular teams or zoom and the chat function didn’t even work during one of our meetings.

Overall, I found extremely frustrating to work with Cvent and did not appreciate their inflexibility Review collected by and hosted on G2.com.

I have been using Cvent products for years. I love that all of my associates can view RFP's in real time and that clients can continue using Cvent when they book business with us by utilizing Passkey. Our team is utilizing Cvent products every day and it has helped streamline our processes. Review collected by and hosted on G2.com.

Some of my team members are not as tech-savvy as others and can find the many features overwhelming. Once you're familiar with all of the options, it's easy to find what you need but it can take time to learn all of the caveats. Review collected by and hosted on G2.com.

Cvent registration is an all-in-one system. You want attendees to feel like they are having a great experience for an event before they even leave. It is helpful to be able to house all of the information in one area for our client. You can collect all of the information you need for an event without worrying about losing any data. Also, it works great to communicate to attendees - invitation, travel letter and information, etc. Review collected by and hosted on G2.com.

Every now and then I will get a glitch or something that may not be functioning properly. However, Cvent has great customer service and they usually fix it rather quickly. Review collected by and hosted on G2.com.

Cvent is an excellent event management tool that my company has been using for over 11 years - and is our main conference/event tool. The product consistently improves year after year. Cvent’s customer support is outstanding, offering multiple support channels: direct calls for urgent issues, case submissions, and assistance from their friendly Account Executives. We also use Cvent’s on-site badge pick-up service, which makes the process seamless. Additionally, Cvent’s reporting capabilities are impressive, including web portals for non-Cvent users (typically management) to access reports. Creating event registrations is also straightforward, and the results look fantastic. Review collected by and hosted on G2.com.

The challenges we face with Cvent are minimal. Since we use Salesforce as our CRM, we rely on a third-party integration tool because Cvent’s native integration isn’t quite robust enough yet - but I admit that we have some advanced requirements. Additionally, while Cvent can be a bit pricey, the value it delivers makes it well worth the investment. Review collected by and hosted on G2.com.

We have used CVENT for many years now, as an organisation. It has shown to offer us continously good service, innovative practice and it stands out from other event management platforms.

LIKES:

- Streamline communication between attendee hub / webiste

builder and app

- Readily available information and support

- Brand / assets and video can be stored effectively and an "on

demand" option for event footage is a great element

- Embedding links vis blogs / webpages and registration forms

is straught forward Review collected by and hosted on G2.com.

There are not many issues with CVENT apart from the following:

- Logging in can be a challenge sometimes, especially with firewalls

- Integrating the design of the web and phone can also be a challenge Review collected by and hosted on G2.com.