ClinicMind Pros and Cons

Clinic Mind has been working well for me. The software is complete, and the customer service is excellent. It is easy to use, and the integration team has been very helpful and continues to assist me whenever I have any questions. Review collected by and hosted on G2.com.

I would like the system to be available for chat 24 hours, but they always help me in a timely manner. Review collected by and hosted on G2.com.

I am very grateful to Erez Lirov & David Citron (and any other team members) who took charge and finally helped work out all of the kinks with our rooming feature. As soon as they took over, it was like night and day. They really honed in and fixed glitches/issues we had been dealing with since July. I am happy to say that we have had next to no issues at all since and the rooming feature has been working flawlessly. Review collected by and hosted on G2.com.

Before the team I previously mentioned took over helping me with the rooming feature, it did seem like the issue was a bit drawn out with no resolution in sight. Review collected by and hosted on G2.com.

This review is only for Bulletproof Chiro software. I find it easy to use daily after a learning curve and quick to write my notes. The automatic formatting makes my notes look so good and the content is so thorough it gives me peace of mind when charting for my patients. Auto diagnosis is a must for chiropractors diagnosing the same several issues over and over. They continuously update the software and work out the bugs which I appreciate. I haven't had any devastating loss of notes in a long time. I can usually get support same-day with any issues I have. Review collected by and hosted on G2.com.

User interface is adequate but not the prettiest. Bugs are common in the software but are less and less significant the older the software gets. I wish it was easier to integrate into my Jane scheduling software but I hear that is a Jane problem. I wish billing was cheaper, simpler, but that's sort of the name of the game in healthcare. Review collected by and hosted on G2.com.

The Genesis customer service team is great. The team is professional, polite, and kind. Questions are answered promptly. The team truly seems to care. Review collected by and hosted on G2.com.

There are some areas where the user-friendliness of the system could be better. For instance, it would be nice to have a separate area for notes regarding specific appointments on the schedule outside of the actual doctors' schedules (perhaps in the white space to the right) that would stand out and be obvious so as not to forget special tasks that need to be accomplished on that visit. Also, it would be nice to have a separate check-in alerts area for doctors and for team. The doctors area could be on the travel card so that they do not have to switch back and forth while caring for practice members. Review collected by and hosted on G2.com.

Upgrades over the years have been superhelpful. Easy to know where to find basic things such as: schedule, how many notes need billed out, billing stats, easy to run reports to find statistics. My SPOCKS have been an awesome help over the years to help me keep my collections up and keep me informed on how to use the software. Review collected by and hosted on G2.com.

Hard to get certain statics to find out how the clinic is performing. Platinum has a feature to find out patient wait time, Clinic Mind can only run a report based on when the patient was check in and billed out and not when they checked into the adjustment bay. Hard to find out patient wait times unless we hire someone with a stop watch, wish there was a way to speak notes instead of typing them, It would be great to have a seach menu to find how to get to certain areas. ClinicMind is a supercomputer but even after 20 years I don't know how to find things or where to go to get the information. We recently lost a lot of staff I have known for a long time. Unfortunately, a lot of knowledge went with them. The new staff isn't as up to speed. Review collected by and hosted on G2.com.

Clinic Mind is always willing to help with all questions and hop on zoom calls when necessary for training or clarification. We are a unique type of practice with unique needs and they help customize to our needs as much as possible. Review collected by and hosted on G2.com.

Hopeful for a smoother interface with digital forms and it auto updating the patient information in the patients accounts. Which I believe is in the works:) Review collected by and hosted on G2.com.

I am an older solo-practicioner. My practice was entirely pen and paper when I closed down in 2001. I am not very tech-savy and the amount of support, training, encouragement, patience I've received from the ClinicMind staff have helped me computerize, digitize, and become almost entirely "cloud-based" paper free!! (I hope the cloud doesn't rain). It is so easy to use and implement that even an "old-dog" like me has been able to learn a few new tricks.

I whole-heartedly endorse this company, their product, and their staff! Review collected by and hosted on G2.com.

I dislike the fact that it took me this long to FIND them! Review collected by and hosted on G2.com.

ClinicMind has been super helpful for our practice. It has a ton of great features that make managing the clinic a lot easier. The platform is easy to use and really powerful, and it’s definitely made a big difference for us. We’re really impressed with it and excited to see how it keeps improving. Review collected by and hosted on G2.com.

That said, implementing some of these features hasn’t been the easiest, but it’s definitely worth it in the end. Review collected by and hosted on G2.com.

It is the complete pakage, it has all the features that a particular office management software should have.

It is very easy to use and implement for a new practice.

Support staff is very helpful. It is my partner in the work everyday. Review collected by and hosted on G2.com.

Nothing to dislike so far. I find it very useful Review collected by and hosted on G2.com.

The ease of the SOAP note process. It includes all of the modalities I use on a regular basis with simple clicks. It makes it easy to re-use the SOAP I created for a previous note. Customer support has been pretty good and responsive when I created a task. It allows for multiple different practitioner types to use the system all within their own specialty. It also gives me a way to prescribe which the other program I have used in the past would not allow. It has all the diagnosis codes available to me that I would use within my specialty as opposed to just the MSK diagnosis codes present in other chiropractic focused software programs. Review collected by and hosted on G2.com.

It is fairly complicated and has taken some time to get used to. The task function does not provide reminders when I have tasks ready for me to address or respond to. Review collected by and hosted on G2.com.