ClinicMind Reviews & Product Details

Aziz at ClinicMind has been incredibly helpful and patient in walking me through exactly how to operate our EHR system. His communication is clear, timely, and easy to follow, and he takes the time to make sure I fully understand each step before moving on. I really appreciate his professionalism and willingness to answer every question, no matter how small. The level of support he provides makes using ClinicMind a smooth and stress-free experience Review collected by and hosted on G2.com.

The biggest challenge with ClinicMind is how complex the system can be, especially when it comes to modifying or changing notes. If you don’t already know where to go in the back end, it can take some time to navigate and figure out the correct steps.

That being said, the support team does an exceptional job of bridging that gap. I can always submit a task request, and they consistently go above and beyond — offering calls, video calls, screenshots, and even recorded walkthroughs that show exactly how to make changes. A quick shout-out to people like Aziz, who has been incredibly patient and helpful throughout this process. His guidance makes the learning curve so much easier to manage.

Overall, while the system is robust and complex, the quality of support goes a long way in making it workable. Review collected by and hosted on G2.com.

I am an older solo-practicioner. My practice was entirely pen and paper when I closed down in 2001. I am not very tech-savy and the amount of support, training, encouragement, patience I've received from the ClinicMind staff have helped me computerize, digitize, and become almost entirely "cloud-based" paper free!! (I hope the cloud doesn't rain). It is so easy to use and implement that even an "old-dog" like me has been able to learn a few new tricks.

I whole-heartedly endorse this company, their product, and their staff! Review collected by and hosted on G2.com.

I dislike the fact that it took me this long to FIND them! Review collected by and hosted on G2.com.

What I like most about ClinicMind is how it brings practice management, billing, and documentation into one structured system. In my operations role, it helps keep credentialing, claims coordination, and workflow tracking organized. The interface is user-friendly and the support team is responsive whenever we need guidance. It improves efficiency and reduces manual follow-up work. Review collected by and hosted on G2.com.

There is a slight learning curve in the beginning, especially when understanding all the available features. However, with proper training and support, it becomes much easier to navigate. Review collected by and hosted on G2.com.

Cloud based can use any where. All in one with ability for billing integration Can customize notes for other functions in our office like Functional Medicine visits etc. We do like the Patient portal and when using Doc and bill it is nice to have the paperwork autofill from the patients filling out forms on line. Review collected by and hosted on G2.com.

Poor training on new features. Original onboarding 8+ years ago was excellent. Now new features are not intuitive and very difficult to get training that is specific to questions. General training in videos or first time exposure is done well but needing in depth understanding is really hard to get a clean correct answer and many times have a strong language barrier. Do not like that the Documentation and Billing modifies DX codes and order makes signing off delayed and cumbersome It is hard to move the DX codes easily and quickly in the notes. To line up the lines exactly how you want using the 6 dots is time consuming. Then if you match just at sign off page it does not hold order for next note even though it is the easier way to choose what you want for dx code for the visit. We have had extensive issues getting soft sign for our rehab tech and we are having some issues making sure the rehab visits bill and sometimes they bill twice and this is an area of training that we have asked help on 3 times and still do not have a smooth viable solution. Review collected by and hosted on G2.com.

I love using ClinicMind for billing at our practice. The ease of use is fantastic, and the customer service provides support and training that has been a great benefit. It's been wonderful for understanding claims, billing, and overall practice management. I recommend ClinicMind for its ease of use and the help that's just a click away. The integration with our messaging program prevents duplicate work, and the initial setup was easy. Review collected by and hosted on G2.com.

Have not had any issues Review collected by and hosted on G2.com.

I've been using ClinicMind for the past two years across both of my offices, and it's been a great experience overall. The software is reliable and has helped streamline our workflow significantly. What really stands out is their customer service—especially Jelly. She's been amazing: always helpful, responsive, and genuinely cares about resolving any issues quickly. Highly recommend ClinicMind! Review collected by and hosted on G2.com.

At this time, I honestly don’t have anything I dislike about ClinicMind. It has consistently met the needs of my offices, and any minor concerns have been quickly addressed by their responsive and helpful support team. Review collected by and hosted on G2.com.

Continue to add new services to help providers grow. Review collected by and hosted on G2.com.

Still waiting on the system to create an easier note taking process. Review collected by and hosted on G2.com.

I use ClinicMind at our clinic for scheduling, running reports, gathering stats, patient check-in, closing visits, and billing. It solves problems with scheduling conflicts and reports not showing what I want. I find the platform super user-friendly and love the availability of the online team – they are just one chat away and wonderful with the chat feature, providing training calls for whatever issues I run into. As a new person coming in, it was fairly easy to get acquainted with the system. Review collected by and hosted on G2.com.

I wish there was a way for patients to not be able to check in when it is not their appointment time, like something that would prompt them that it is too early to check in. Review collected by and hosted on G2.com.

I like how ClinicMind streamlines documentation and billing in one place. It saves time and helps reduce errors, which makes day-to-day work much smoother. Review collected by and hosted on G2.com.

I dislike that there are several different ways to complete the same task, which can be confusing. During training, we were shown multiple methods instead of focusing on the simplest and most efficient one. I think it would help if training emphasized one standardized workflow to maintain consistency and reduce errors. Review collected by and hosted on G2.com.

The layout of the chart is visually appealing and makes it easy to quickly see and access patient information. I also like the scheduling view. The training has been helpful so far. Amira Floro was great at answering my question during training. Review collected by and hosted on G2.com.

That lack of customization for certain things has caused some workflow issues. The inability to add clinic specific folders for customization is a drawback. Also not being able to sort tasks by date is an issue. Review collected by and hosted on G2.com.