I think of ClickUp as a tool that can be augmented to meet just about any need and can be implemented with little friction. You can use it as a CRM with forms, a task management system, a content calendar with approval capability, a Wiki or a even the Docs features as journal with actionable steps. The features that allow for privacy, creating multiple workspaces and folders, ensure that only the things I want to share make it to the appropriate person.
I love there are so many templates included and that you can also add 3rd party templates. You can create and save your own as well. It's also so easy to use because you can make changes to what you have started at any point adding dependencies later or even blocking tasks to create a proper Gantt chart. It integrates well with other tools like Google Drive, Notion, OneDrive, Zapier, Slack, Outlook, etc.
My favorite feature is the Chrome extension which I've set to follow me around like a PA. I use it daily to capture images, create to-dos or even track my time for a client task.
I also like that the Roadmap is public so that you can see and even vote on the features that will be added. I've seen so many features added as a result of these suggestions and the customer support team updates the timeline on adding them. Review collected by and hosted on G2.com.
The Whiteboard feature isn't as intuitive and it takes time to get used to. It's my least favorite feature.
Dashboards have never really clicked for me as an individual user and there may be a learning curve for slow adopters.
The amount of information that you can capture is it times overwhelming. If someone clicks and changes that view for everyone it can leave the impression to new users that it is too complex.
Guest users are view only and you must pay for them to have a seat on your space if you want them to make edits. The cost is prorated for the subscription at they time they are added but you don't get a refund if you remove them before the paid period ends. Review collected by and hosted on G2.com.
Video Reviews
Very useful with many features but some improvement needed
Clickup has changed he game for our small business
BEST Project Management and Dashboard Tool on the Planet
10,084 out of 10,085 Total Reviews for ClickUp
Overall Review Sentiment for ClickUp
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ClickUp is an incredibly flexible and powerful project management tool that perfectly suits the needs of my development teams. The ability to customize workflows, automate processes, and integrate seamlessly with other tools makes it an essential part of our daily operations. The different views (list, board, and calendar) allow for efficient task management, and the built-in documentation features help keep everything in one place. The platform's speed and reliability ensure that our projects stay on track without disruptions. Review collected by and hosted on G2.com.
Honestly, there's very little to dislike. If I had to point out one thing, it would be that the interface might seem overwhelming to new users due to the vast number of features. However, once you get used to it, ClickUp becomes an irreplaceable tool for managing complex projects. Review collected by and hosted on G2.com.
The best feature of ClickUp is the color coded priority flags to keep me on course in completing tasks in a timely and efficient manner. Review collected by and hosted on G2.com.
This is not as a dislike it's more of a suggestion if ClickUp would consider a "no priority flag" that can act as neither a high nor a low priority level but more of a category for action items that can be attended to another time. Low priority to me means it should be completed by its set due date. A "no priority" flag would not have a due date but it does not necessarily mean it is a low priority. It could be a top priority but without a timeline. Not sure if this makes sense. Hopefully someone can see where I'm going with this. Review collected by and hosted on G2.com.
ClickUp’s flexibility is its biggest strength — the ability to customize views, statuses, and workflows means it can adapt to almost any team’s process. The sheer number of features allows us to manage everything from daily tasks to long-term roadmaps in one place. It’s great to have all our work centralized, and the customizable dashboards make reporting clear and tailored to what we need. Another big plus is the wide range of integrations ClickUp offers — connecting with tools like Slack, Google Drive, and Jira makes it easy to keep our existing workflows intact without constantly switching between platforms. Review collected by and hosted on G2.com.
With so many features, ClickUp can feel overwhelming, especially for new users. Some settings feel buried under too many menus, and the learning curve is steeper than expected. Occasionally, performance lags when loading larger spaces or timelines. The mobile app also feels less polished compared to the desktop experience, which makes quick updates on the go more frustrating than they should be. Review collected by and hosted on G2.com.
It is a all-in-one tool that we work with on a daily basis. We can create an easy project overview, detailed imported list with on an individual level so we can plan for our field service team, and can link it all to dashboards and a finance overview. I would recommend ClickUp to all sorts of teams, or even for individual planning. I cannot imagine doing work and leading my team without ClickUp anymore. I like that it develops fast and new features are introduced quite often. Review collected by and hosted on G2.com.
There is somewhat of a steep learning curve for colleagues who are not digitally orientated. Besides, the AI and automatic features are not that suitable for our case, so we still have quite some manual administrative work. Also, the API does not work with some programmes we'd like to integrate. Furthermore, there are some bugs that can become a bit irritating over time. Review collected by and hosted on G2.com.
ClickUp has been a game-changer for our team, transforming outdated workflows in both bug tracking and new product development. With the ability to create structured statuses that accurately reflect task progress, we’ve eliminated confusion and improved visibility across projects. Our bug tracking system, which was once housed in Redmine felt disconnected and had no visibility. After creating our new system in ClickUp, we had a seamless launch and continue having a great workflow from triage to resolution, ensuring nothing falls through the cracks. We've easily implemented automations to save our team from time consuming manual work which has really saved us as well. Review collected by and hosted on G2.com.
The biggest downside of ClickUp so far is that our team would love to see more automations and better CRM options so our whole team can live only on ClickUp. We've been supplementing with Zapier for automations and that has really improved our workflow. Review collected by and hosted on G2.com.
One of the biggest game-changers has been ClickUp’s integrations and API capabilities. We’ve automated nearly half of our manual tasks, significantly improving efficiency and freeing up time for higher-value work. The ability to customize dashboards, set up automations, and integrate with our existing tools makes ClickUp an indispensable part of our tech stack. Review collected by and hosted on G2.com.
The only area we’d love to see improved is the access requirements for our client portals. Setting up permissions could be a bit more user-friendly, especially when managing external users. A more streamlined way to grant access would make ClickUp even better for client collaboration. Review collected by and hosted on G2.com.
They started off with a great start on having project mgmt., note-taking & documentation, collaboration tools, and task management tools all in under one roof. However, after over 4 years of using it for both business and personal, and being a paying subscriber, I am ready to move on. Review collected by and hosted on G2.com.
TERRIBLE support. Forget about trying to reach a live human being, whether through email, chat, or phone. I'm still waiting for a response to my Gantt chart not accepting start/stop times to my tasks afer a week of submitting a ticket. You also have no way of exporting your documents or notes out of this system and into word or some other editable text program. The Time keeping module randomly changes your hours, so using it as a reliable time-tracking tool is out of the question. Review collected by and hosted on G2.com.
- It's flexible, meaning you can configure it how you need it to be, making it suitable for any team: technical teams like IT, marketing, creative teams etc.
- It has revolutionized the way our teams communicate and keep track of our work because now we're not using different systems to keep track of updates on campaigns and activities. We just log in daily (or rather hourly!) in ClickUp and check the updates directly on the task card.
- The support from the ClickUp team is fantastic. I love that they listen to their community and make tweaks and updates that we actually request. They have a features request page where you can make requests and upvote other people's requests and it's not just for show. A lot of the requests I've upvoted in the past have actually been implemented.
- Tech issues are rare and get fixed quickly. Most recent issue I had was solved in a matter of 30 mins, via chat directly on the platform. Review collected by and hosted on G2.com.
- Sometimes, you need to refresh the page for the latest updates to be visible.
- Board view has been slow to update more recently, but issue gets fixed with a refresh
- ClickUp does have some out-of-the-box templates you can use to start right away, if you are part of a larger team or if your use cases are a bit more complex, implementation on your own can be quite tricky.
- If you are an Enterprise company like us and have very strict IT security policies, you might have trouble leveraging some of the integrations that ClickUp offers with other products, however that can vary depending on the company's internal policies. Review collected by and hosted on G2.com.
What I love most about ClickUp is how it replaces multiple tools in one place. No more switching between multiple apps. It offers an unparalleled number of features compared to other software.
It's also highly customizable to fit any workflow thanks to features like multiple views that let me set up projects exactly how I need, dashboards that give me a clear view of reports and stats, and automations that save me hours by handling repetitive tasks. Review collected by and hosted on G2.com.
The only downside is that ClickUp can be a bit slow or glitchy sometimes, but honestly, it’s not a big deal. With everything it does, a little lag here and there is totally fine. Review collected by and hosted on G2.com.
The ability to show all team members' workloads in one place, including workshops and vacations has been a game changer. Also, the ability to save and reuse templates for preparing for those workshops has increased our productivity and reduced errors and frustration. Review collected by and hosted on G2.com.
I dislike the push toward AI and all that it can do--for an additional price of course--when we don't want it. I get my hopes up for a new productivity idea only to have them crash down when I see it's done through AI. Review collected by and hosted on G2.com.
