The good side:
1. Many useful functions are available out of the box
2. You can customize architecture to almost any need
3. Everything revolves around the task, lists of tasks can be presented in different view options
4. There are basic possibilities for automating actions by configuring them in the interface
5. You can talk live with support and try to solve the problem. Review collected by and hosted on G2.com.
The bad, terrible sides
1. Works very slowly. According to our calculations, each our employee wastes about 4-5 (!) hours a week waiting for a response from ClickUp.
2. Notifications about events that have occurred almost never reach the recipient. If someone wrote you a message in the comment thread, then it is UNlikely that you will ever see it.
3. There is a separate notification window, but, with intensive work, in a couple of hours this window turns into a "trash can". You will never know what has changed in a specific task, if you do not look in the "trash can". You know - it will take a lot of your time ("notifictions" takes about 1-2 minutes to load (!), and you waste 10-15 minutes to find your notification - very bad architecture).
4. If there are many tasks in the list or folder, wait for 1-2 minutes for them to appear on the screen.
5. There are many "views", ie. different task views, but they are useless. The user cannot work normally with 70% of them, because buggy. Everyone knows about it. ClickUp knows about it. ClickUp developers add bugs to these "views" with each release.
Example: Once we started to intensively use a calendar-view for day planning. On Saturday, the ClickUp developers updated the service. On Monday, we realized that the calendar-view stopped functioning. We wrote to them about the bug five times. After 2 months, the bug was fixed. It was a small interface problem that prevented users from using the calendar-view. Sad.
6. Do you think that if you pay, then your data belongs only to you? Service doesn't think so. Check out the list of 50+ services ClickUp shares information with: https://clickup.com/dpa/subprocessors. By the way, from YOUR browser, for YOUR money, ClickUp will send information to the Amplitude service and an ENCODED text to the "https://d.clarity.ms" address with every your action. Did you see that, in the link above, Microsoft is not listed? This is strange. You cannot unsubscribe from this.
7. You can talk to the live chat support. But you will curse everything while you explain the problem. Most likely, they will answer you with standard phrases or pretend that they do not understand that they are not answering the question. It is touching and annoying at the same time.
The author of these lines has a long and tedious dialogue with support about twice a month. Each time I manage to explain the problem to them so that they understand. Every time they say they are just support and know nothing. Each time they say that they will contact the superbrain and it will fix everything. Nobody fixes anything every time. The superbrain may be sleeping on a sack of investment money in Hawaii.
8. There are reports (dashboards), but a report that will show at least something on the basis of which conclusions can not be drawn there.
I've tried many times. And if you have an intensive work with tasks, then you don't even need to try to build a report, because it never gets displayed (slow service).
9. You cannot use ClickUp as a chat for employees, because everything is done in it to make this impossible.
10. We survived 3 different smartphone versions (native, made from web page and native again). Each of them cannot be used, because 1) the interface is not userfriendly 2) notifications are not received 3) the same comment is displayed three times in the task feed 4) ... etc.
11. My users hates ClickUp(
At first it seems that ClickUp has everything you need and can be used in many different ways, but the devil is in the details. Literally every function has some kind of error that wastes your time. And the worst part is that each new weekly release can bring a bug to stable functionality.
Sorry Zeb, I'm tired of saying the same thing for the 5th year in a row. We will look for alternatives. Review collected by and hosted on G2.com.
Video Reviews
Very useful with many features but some improvement needed
Clickup has changed he game for our small business
BEST Project Management and Dashboard Tool on the Planet
10,040 out of 10,041 Total Reviews for ClickUp
Overall Review Sentiment for ClickUp
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- It's flexible, meaning you can configure it how you need it to be, making it suitable for any team: technical teams like IT, marketing, creative teams etc.
- It has revolutionized the way our teams communicate and keep track of our work because now we're not using different systems to keep track of updates on campaigns and activities. We just log in daily (or rather hourly!) in ClickUp and check the updates directly on the task card.
- The support from the ClickUp team is fantastic. I love that they listen to their community and make tweaks and updates that we actually request. They have a features request page where you can make requests and upvote other people's requests and it's not just for show. A lot of the requests I've upvoted in the past have actually been implemented.
- Tech issues are rare and get fixed quickly. Most recent issue I had was solved in a matter of 30 mins, via chat directly on the platform. Review collected by and hosted on G2.com.
- Sometimes, you need to refresh the page for the latest updates to be visible.
- Board view has been slow to update more recently, but issue gets fixed with a refresh
- ClickUp does have some out-of-the-box templates you can use to start right away, if you are part of a larger team or if your use cases are a bit more complex, implementation on your own can be quite tricky.
- If you are an Enterprise company like us and have very strict IT security policies, you might have trouble leveraging some of the integrations that ClickUp offers with other products, however that can vary depending on the company's internal policies. Review collected by and hosted on G2.com.
ClickUp allows us to house all our projects in one place with ease. With each project, there can be issues or hurdles the team has to overcome, but ClickUp allows us to communicate quickly to those who we need to reach. Automations have allowed us to take a very outdated and time-consuming process to make it flow quicker and more accurately. Review collected by and hosted on G2.com.
The one issue I have with ClickUp is set to be fixed soon in the first quarter of next year: speed. We use this platform beyond the average user/company, and with that said, we house A TON of data per project. We showed our setup to some folks who work at the company, and even they were surprised at the level of detail we captured. With all that said, the speed is set to improve light-years soon, and we look forward to that. Review collected by and hosted on G2.com.
Uso la plataforma hace años como gestor de tareas y se ha vuelto imprescindible en el día a día.
Me permite mantener categorizados todos los pendientes de más de 15 clientes, pudiendo filtrar por cada uno de ellos o por categorías según el tipo de tarea, entre otros filtros. Review collected by and hosted on G2.com.
Ocasionalmente, presenta errores de interfaz, como ítems que no aparecen en pantalla y hay que refrescar para que vuelvan a la normalidad.
Por otro lado, el buscador es muy poco intuitivo y muchas veces muestra algo muy diferente a lo que se está buscando.
Aún así, los beneficios superan ampliamente a estos problemas, que son sólo ocasionales. Review collected by and hosted on G2.com.
Personally, I really like ClickUp's board view and its "Me Mode," as it helps me stay aware of all my tasks at all times. I can also easily customize the columns to display only the ones I want, which is something I really love.
I also appreciate its automation feature (ClickUpBot). For example, if I forget some tasks from a previous sprint, it automatically adds them to my current sprint. It also helps automate task status updates.
Additionally, ClickUp provides excellent support. A couple of days ago, I got stuck on some issues, but I was able to find solutions easily through its forum. Review collected by and hosted on G2.com.
ClickUp can feel congested at times because, personally, I think there are too many things in one place. It can be hard to figure out exactly what I need. They should provide some basic training or resources to help new users understand the platform more easily. Review collected by and hosted on G2.com.
I have found ClickUp to be a great project management tool to help me remain organized. It is a great tool as it allows me to personalize tasks and define them in detail for larger projects. The time tracking feature is great as it helps me to know where I spend my time. Review collected by and hosted on G2.com.
I don't have any dislikes when it comes to ClickUp. It's an great tool. Review collected by and hosted on G2.com.
Clickup has been the most straightforward and easy to setup project management tool for us. Task tracking is super easy with lots of granular details. Sharing with teams and inviting new members to collaborate to the board and task is super easy. Integration with 3rd party tools is also possible with many apps available. Datadog and Clickup integrations helps alot in creating incident tasks in Clickup for the events that needs to be address and team can then start working on the incidents. Customer support is very helpful. Its been the mostly used tool through out our project. Review collected by and hosted on G2.com.
So far we have no complaints. Few integrations were a but difficult to get around but we are satisfied most part. Review collected by and hosted on G2.com.
An intuitive program, essentially limited only by your creativity and imagination. The technical team keeps innovating, and over the four years I've been using it, they've introduced numerous new features that have significantly streamlined my workflow. These features seamlessly integrate into everyday use.
Special thanks to the support team—you can always count on them in any confusing or seemingly hopeless situation. They not only have an in-depth understanding of the product but are also ready to offer tailored solutions. The people behind this service are one of the key reasons for my choice. Review collected by and hosted on G2.com.
This field is required for feedback, but I can't think of anything. Review collected by and hosted on G2.com.
It works. I like the design in general—crisp, and minimalistic enough. Review collected by and hosted on G2.com.
The way some features work is very unclear. For example, the notorious "me mode" and filters in general. It took me several days and conversations with three support members to figure out how to see only tasks and subtasks assigned to me.
Another thing is that the synchronization works in a very weird way. I thought that a collaboration tool should update everything on everyone's screen immediately, but this is not the case. I have to refresh my screen manually many times per day to be sure I have an updated version of the dashboard.
The abundance of customisation in general drives me nuts. Today I spent quite some time trying to find a way to customize the task properties on the task screen and... I gave up. There is so many customisable things that when I really need to customize something I find myself lost. I checked space settings, list settings, and task layout settings. Nothing. Have I tried to check the Help Center? Oh yes, but it didn't provide any clues on this mysterious question.
Bottom line: I feel insecure when I use ClickUp. Somewhere in the back of my mind, I fear losing tasks just because after a couple of weeks of using ClickUp on an everyday basis I still feel that I don't have control over it. And as a product manager control it's what I really need. Review collected by and hosted on G2.com.
I manage a team of 9 writers (some full-time, others interns), and we work regularly with several different departments on multiple projects at a time. This means the workloads of two writers can look very different day-to-day, if they're not staffed on the same projects. ClickUp helps me track a) the projects we're working on and its status 2) the writers' bandwidths and progress on tasks assigned. It makes what could be a very chaotic operation supremely straightforward and easy to track. There's no question of any one person being accidentally swamped with more tasks they can handle because I have complete visibility over everybody's workload. There's also no question of accidentally missing deadlines because of the visibility ClickUp provides to everyone using the Space. This explains why I've used ClickUp literally every single day for the last 4 years. It also helps that it can be integrated with Slack but that's a minor benefit to me personally. Review collected by and hosted on G2.com.
I do wish setting up a Space were more intuitive. There's a learning curve to the implementation and while it's hardly rocket science, I did find myself getting a little frustrated from time to time. Thankfully a colleague was able to help me out but if I had one gripe, it would be this. Review collected by and hosted on G2.com.
This is our all in one resource for project information, collaboration, and team member management. It allows us tio keep everything in one place including prooject specific communications. Review collected by and hosted on G2.com.
Clickup has been very glitchy lately requiring us to quit and restart several times a day. It would also be create if the forms you can create had more features similar to an excel document fo rnow they are somewhat limited. Lastly, we would like to integrate a virtual meeting audio recroding / transscript tool so we could eliminate our other subscriotion service Krisp and keep this all in one place. Review collected by and hosted on G2.com.
