Cleo Integration Cloud Reviews (597)

Reviews

Cleo Integration Cloud Reviews (597)

4.4
597 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the reliable support and ease of use of Cleo Integration Cloud, highlighting its ability to simplify complex EDI integrations and provide quick resolutions to issues. Many appreciate the platform's intuitive interface and seamless onboarding process, which enhances overall efficiency. However, some users note that the search functionality could be improved, as it often requires exact matches for queries.

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Verified User in Accounting
IA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Cleo Review"
4/5
What do you like best about Cleo Integration Cloud?

It’s pretty reliable once everything is set up. We use it for integrations and EDI and it generally just runs in the background without needing much attention. The monitoring tools are helpful as well when something does go wrong, so its fairly easy to see where an issue is coming from. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

The setup can be a bit complicated at first and the interface isnt always the most intuitive. Some parts feel a little dated and figuring things out the first time can take a while. Documentation could probably be better in places too. Review collected by and hosted on G2.com.

SR
Sudeep R.
Mid-Market (51-1000 emp.)
"Streamlined EDI with Unmatched Reliability"
5/5
What do you like best about Cleo Integration Cloud?

I really like how Cleo Integration Cloud saves a lot of manual efforts as part of ERP integration onto SAP Business One. It's a best-in-class platform, and I appreciate its availability since we've never come across EDI failures due to platform issues. Availability is key for my business, especially for trading customers, and any delays in transactions can have a huge impact. I also enjoy the excellent after-sales support and found the initial setup to be seamless. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Navigation can be improved Review collected by and hosted on G2.com.

AS
Alexander S.
Mid-Market (51-1000 emp.)
"Seamless Integration with Outstanding Support"
5/5
What do you like best about Cleo Integration Cloud?

I love Cleo Integration Cloud because it's an amazing online platform that combines all our configurations and is easy to use. I appreciate how easy it is to use and the amazing support team that assists us. The system just works, including the agent that we place on the server, and it's easy to configure and navigate, making the whole experience very seamless. I also find the pricing to be very competitive. The initial setup was very easy, which was great, and the support team was excellent. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Nothing Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Effortless Integration and Intuitive UI"
5/5
What do you like best about Cleo Integration Cloud?

I use Cleo Integration Cloud as a communication platform. I like its ease of use and the user interface. It's important for me to navigate with the least amount of clicks to perform my tasks and to be able to search for different files based on their names. Setting up trading partners and testing against the connection is very easy. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

I wish I could search the contents within the files. Review collected by and hosted on G2.com.

Response from Dylan Lee of Cleo

Thank you for the review. Your feedback is important and has been shared with our internal teams.

JC
Jeanine C.
Senior IT Manager - Enterprise Application Architect
Mid-Market (51-1000 emp.)
"Cleo Makes EDI Mapping and Data Flow Configuration Easy"
4.5/5
What do you like best about Cleo Integration Cloud?

Ease of use in both setting up new communications end points and data flows and integration mapping Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

The time it takes to deploy projects after making changes can be frustrating. Faster deploy time and reduced deployment status failures would be helpful. Review collected by and hosted on G2.com.

Verified User in Farming
AF
Verified User in Farming
Mid-Market (51-1000 emp.)
"Fast, 24/7 Support You Can Rely On"
4/5
What do you like best about Cleo Integration Cloud?

Support is really fast and available 24/7 Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

I would like to be able to increase the 60 days limit for inquiries in the web page Review collected by and hosted on G2.com.

MM
Maria M.
EDI Analyst
Mid-Market (51-1000 emp.)
"Effortless Client Integration and Easy Navigation"
4/5
What do you like best about Cleo Integration Cloud?

I like Cleo Integration Cloud because it has an easy interface to use and makes mapping easier for different uses. It's very easy to navigate, which makes it simple to use and not complicated. The initial setup was also very easy. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

nothing Review collected by and hosted on G2.com.

Rachana S.
RS
Rachana S.
Mid-Market (51-1000 emp.)
"Seamless Integration with Stellar Support and Scalability"
5/5
What do you like best about Cleo Integration Cloud?

I find Cleo Integration Cloud to be an excellent platform with outstanding availability. I appreciate how seamlessly it integrates with SAP B1 Hana. The after-sale support provided is excellent as well, which has helped me reduce the overall turnaround time for sales and invoice processing. The initial setup was seamless, and I switched to Cleo Integration Cloud because of its scalability and efficiency. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

The navigations can be improved Review collected by and hosted on G2.com.

Verified User in Food Production
AF
Verified User in Food Production
Mid-Market (51-1000 emp.)
"Quick EDI Order Overview with Helpful AI Suggestions and Responsive Support"
4/5
What do you like best about Cleo Integration Cloud?

Quick overview of edi orders, helpful ai suggestions for when jobs fail. Quick Support when needed. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

UI/UX limitation of 60 days of order window, wish i can enter a PO or invoice number/messageID and i get the single item results without needing to change date filters. Review collected by and hosted on G2.com.

Response from Jenn Bigdeliazari of Cleo

Glad the AI-assisted job failure suggestions and quick support are hitting the mark — that's exactly the kind of proactive tooling we've been investing in. On the UI side, the 60-day order window and the ability to search directly by PO, invoice number, or message ID are precisely the kind of workflow-specific feedback our product team wants to hear. I'd encourage you to share those directly with your CSM — customer input like this actively shapes our roadmap.

Verified User in Pharmaceuticals
CP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Cleo’s Intuitive, User-Friendly Monitoring Made Easy"
4/5
What do you like best about Cleo Integration Cloud?

Intuitive and user friendly features are available in Cleo. Application is easy to use for "consumers" (monitoring functions). Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Important amount of technical information is available in the application, making it sometimes a bit challenging to just find the most important data. Review collected by and hosted on G2.com.