495 Cleo Integration Cloud Reviews
Overall Review Sentiment for Cleo Integration Cloud
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At our companywe use cleo everyday in our day to day operations. We have had them assist us with setting up EDI connection with several companies making it very easy to integrate into our logistics environment. There service allows us to use a variety of edi files as needed, the possibility to manage/create our own connections in house, and save us a lot of money from other solutions. When we need to contact customer support we normally get a response back within the first couple hours of an issue. Review collected by and hosted on G2.com.
The only downside I can think of is when setting up your own EDI connections it can be quite a lot to take in and setup the first few times. However they do have a full class on explaining everything you need to do to be successful in setting up connections. Review collected by and hosted on G2.com.
The best part of moving to a software like cleo is like swimming in the ocean. You can literally do anything with a file as long as you are able to understand the transformation process. All the members that we communicated with had one thing in common, listening. They knew exactly what we were looking for in a short amount of time.
We were able to achieve the following,
The ability to create complex setups and data flows.
The ability to connect to various software irrespective of the data type.
Our automation has a way higher success rate than other systems given the complex setups.
The implementation process was smooth and the porject manager ensured that the project was always within timelines. We were able to launch projects with complex setups in less than 2-3 weeks. Review collected by and hosted on G2.com.
The software is complex and has a crazy amount of features. The training doesnt show you everything but all the basics needed to set things up. Review collected by and hosted on G2.com.
Everything in one location - you can see the details and setting up is easy once you learn how to do it. The Support and Integration Team are a good source to learn from. Review collected by and hosted on G2.com.
The portal sometimes does not update as quickly and if there is down time, the notification is sometime late or do not get it at all. Review collected by and hosted on G2.com.
The best feature of CIC is allowing customers to support their own EDI in house. This can be done easily using their platform for integration and EDI development. I work for a food redistribution company that did not have much of an established EDI department for our vendors and customers. We are looking to grow are EDI business and went to Cleo to accomplish this task. There was a learning curve to their software, but it has the ability to do so many different integrations. They also watch for technology and security changes and update their platform to accomadate these changes. This allows our EDI to align with our company policies for security. Review collected by and hosted on G2.com.
Customer support could be more responsive on updates especially for enhancements. It would be nice to have more documentation on implementation using real life scenarios. It's hard to find any documentation for building out business processes. I would like to learn more about what CIC studio can do and CIC so it would be nice to see more interactions with customer videos and meetins showing different types of development and integration. Review collected by and hosted on G2.com.
What I like best is the quality of the product. It is easy to work, the interface is intuitive but It If you want more complex task, the tool can delivery this to you. Its easy to implement and to maintain. We are using the system for 1 year now and we are also finding things new in how we can improve our business using the power of Cleo Review collected by and hosted on G2.com.
It's not that I dislike, but the SVN integration has a lot of space for improvement. Overall it works great, but The options are hidden and you have to dig to find it. Review collected by and hosted on G2.com.
We are currently using Cleo VLTrader for FTP, SFTP. We are planning to migrate to Cleo Integration Cloud in 2 months. Their current product is great and we expect the same of the new one. Review collected by and hosted on G2.com.
We will start implementing Cleo Integration Cloud in 2 months, migrating from VLTrader. We don't have any opionions about it yet. However, we expect the new platform will be better. Review collected by and hosted on G2.com.
Easy to use all of the tabs, and easyto search by file type (210,204,etc). I can look at the transformation that the file went trhough, as well as the end points of clients. This leads to faster onboarding, automation, and a clear overview. Review collected by and hosted on G2.com.
The search mechanism could be better, you are limited to search in a 60 day period. Review collected by and hosted on G2.com.
Cleo Integration Cloud has allowed us to easily implement EDI customers as well as share data between vendors in a secure and efficient manner with minimal infrastructure. We have also been able to use their professional services at times to help with data transformations between different customers systems and ours. Review collected by and hosted on G2.com.
There is a bit of a learning curve on implementing some data transformations and mappings that requires some training that comes with a cost. Review collected by and hosted on G2.com.
I like the great deal of options for integrations. You can use them for managed services or do the majority of the implementations yourself. You can do just about anything you need to translate data from simple to complex. I also like that they continue to add features. Review collected by and hosted on G2.com.
Response from support can be difficult and slow. The training is not in depth enough, and the help materials are minimal. So both of those things will require time and money. The tools can be very complex so there is a long learning curve. Review collected by and hosted on G2.com.
I really like Cleo Integration Cloud for processing and resolving EDI functions. I can track EDI transmission, resubmit and monitor invoice transmissions for strategic accounts. I like the feature that shows which accounts have rejected invoices. Review collected by and hosted on G2.com.
I dislike the options to search data points are unclear. Cleo uses "User Reference" whichs makes it difficult to track certain data points. The ability to view invoices that did not go through on larger EDI transmissions is also limited. Cleo will confirm an accepted transmission but will not respond with rejected or failed invoices for larger accounts. We are also unable to view smaller line item rejections on the larger EDI submissions. Support from Cleo is also not very responsive. We have an outstanding ticket for this and have yet to get a status Review collected by and hosted on G2.com.
