Service and response. Everytime I need they quickly response right away. Review collected by and hosted on G2.com.
There is no bad feedback about the service Review collected by and hosted on G2.com.
I like the UI it is easy & simple to access and explore the data. Review collected by and hosted on G2.com.
Mapping window would have been designed little better way Review collected by and hosted on G2.com.
Easy to use tools, error checking, and training. Customer support is nice and usually quite responsive, though there can be a time zone mismatch. Review collected by and hosted on G2.com.
Though Cleo has collaborated with many partners, there is no way to leverage their past work as each translation is specific between Partners A and B. Better would be to integrate between Parter A and Cleo, and then Partner B and Cleo, so that adding another partner is trivial. Review collected by and hosted on G2.com.
Thank you for your thoughtful feedback. I've passed your insights on the importance of streamlined integration and reusability in partner onboarding along to Cleo's product management team.
Cleo continues to innovate in these areas, offering capabilities such as no-code trading partner onboarding, reusable trading partner profiles and maps, and prebuilt integrations. These features are designed to simplify and accelerate onboarding while ensuring seamless end-to-end integration to your ERP or supply chain execution applications.
We’d love the opportunity to connect to go deeper into your experience using Cleo Integration Cloud, and for a chance to share some of the latest innovations for accelerated onboarding. Please feel free to contact me at jillbarlow@cleo.com if you are open to connecting.
Streamlined and Efficient Integration Solution
Excellent Customer Support and Easy Setup
A Flexible and Scalable Solution for Growing Businesses
Improved Data Accuracy and Operational Efficiency Review collected by and hosted on G2.com.
Monitoring tools within CIC could have been better Review collected by and hosted on G2.com.
We like the CIC interface and that gives more visibility to our engineers to monitor the issues quickly and respond back to our internal Clients swiftly. This kind of visibility is not available in our previous vendor tools. Review collected by and hosted on G2.com.
We have started using this Platform for the past 6 months I dont see a big concern on any of the features available. But one improvement area is whenever there is glitch in the network that was not reported if the outage is for a very short period. Review collected by and hosted on G2.com.
The CIC platform is very flexible, capable of handling just about any integration that I can imagine. We use it both as a middleware for internal interfaces and for external integrations with our trading partners. Being a Third Party Logistics company we challenged to build integrations of all sorts utilizing standard x12, API's, flatfiles, XML, JSON, etc. We have blended services which allows my team to support and develop on our own but also to have Cleo take over when my team does not have capacity to take on another project. We have been on this platform for nearly 3 years and Cleo is constantly making improvements. Review collected by and hosted on G2.com.
There is a significant learning curve to building integrations in CIC. Review collected by and hosted on G2.com.
Cleo's user interface is straightforward and easy to navigate. When the occasional gaffe does arise and something is difficult to interpret or locate, Cleo's dedicated support team is usually on top of things and quick to respond to any support tickets that are submitted. Review collected by and hosted on G2.com.
Some of the error messages could be better communicated by the support team so that the end user can resolve the root cause more effectively. Review collected by and hosted on G2.com.
I like their studio tool the most. It takes some time to learn, and I'm always learning more every day, but you can do just about everything in it that you can think of. Review collected by and hosted on G2.com.
The support is not the greatest. Usually I end up figuring out the issue myself. Review collected by and hosted on G2.com.
The platform featureset is rich and well documented, support is very responsive. The ability to see detailed logs when things go wrong is invaluable Review collected by and hosted on G2.com.
The learning curve is very steep, and the deployment time and integration time can become long depending on your company needs Review collected by and hosted on G2.com.
It simplifies our data movement processes to a point where not much work is required from our end, so great job on the user-friendliness! Implementing it is rather easy as well. Just about all users here at Charter use this platform to handle their data movement, so it is a very widespread application. Review collected by and hosted on G2.com.
It can be clunky at times, but I have noticed that steadily improve over the past year. Review collected by and hosted on G2.com.
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Averages based on real user reviews.
4 months
17 months
11%
