323 Chatmeter Reviews
Overall Review Sentiment for Chatmeter
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I love being able to easily view, comment on, and update our various store locations. Chatmeter makes managing our store locations a breeze, and they constantly update us on new updates, movements in the industry, and more. I look forward to our monthly update call every time! Review collected by and hosted on G2.com.
Being an early adopter company can lead to short-term hiccups in some of Chatmeter's new integrations - but they are always resolved quickly. Review collected by and hosted on G2.com.
Chatmeter has been a great partner. We're a scaling restaurant company with major growth goals over the next 3 to 5 years. Chatmeter has given us the ability to manage our sentiment and guest recovery processes as we continue open new locations and support new customers. Review collected by and hosted on G2.com.
There's not much to say about disliking Chatmeter. The team there and the support that they provide, they are top-notch! As with any technology platform, there are always opportunities to improve the platform and Chatmeter is always open to hearing how to level up their platform and make the user experience better. Review collected by and hosted on G2.com.
one of the best tools i have ued to manage multiple locations. the team answers all our questions, and continues to monitor our key marketplaces. Although we don't use all the services, we gain insight and customer feedback in real time. Review collected by and hosted on G2.com.
The Dashboard can be overwhelming to new team members who aren't used to using all the tools. It takes a litte time for them to understand all the measurements that Chatmeter offers. Review collected by and hosted on G2.com.
They are CONSTANTLY keeping up with industry standards. Whether that means warning us about SEO changes or keeping us at the leading edge of digital visibility! Review collected by and hosted on G2.com.
Your tools are pretty pricey, meaning it's an uphill battle for small marketing departments to acquire budget support for it. I would love it if Reputation specifically was cheaper. Review collected by and hosted on G2.com.
I like that everything is straightforward to navigate. Reps are very responsive. Excited to see what else they will add to Chatmeter. Review collected by and hosted on G2.com.
It should be more dedicated to individual businesses. If I were to ask for something that would help automate the process of whatever I am doing, it shouldn't take multiple other people from other businesses to ask for it too, to get what I want. Review collected by and hosted on G2.com.
Courtney Olson and Jennifer Just are so very responsive to our questions and even prepare us for trends that are coming down the line. I can count on either to have our back in quick order. Review collected by and hosted on G2.com.
The add-ons can run up the bill pretty quickly. Review collected by and hosted on G2.com.
Accurate listing information on all platforms. Having one place to input all the information. I love having the ability to talk to our representative Courtney whenever needed. Review collected by and hosted on G2.com.
It does lag at times and will not override Google edits at times. Review collected by and hosted on G2.com.
One direct contact for questions and concerns. Fast response time and fast assistance with updates and changes when needed. What we used to do manually over many hours and staff is now done through the easy to use platform. Review collected by and hosted on G2.com.
Only dislike is the cost was a bit expensive Review collected by and hosted on G2.com.
ChatMeter has been a huge tool for responding to Google (and other) reviews, managing current/new/old store listings, marketing initiatives and so, so much more. Courtney has been the absolute best at keeping our team informed of the latest and greatest of ChatMeter, along with helping us understand the basics. Review collected by and hosted on G2.com.
It takes a while to get accustomed to the navigation of the platform because there is SO much to use- in a good and bad way. But again, Courtney has helped us understand every step of the way! Review collected by and hosted on G2.com.
We are able to manage the 40+ locations that we have in an efficient and scalable manner. Review collected by and hosted on G2.com.
Some of the AI features have not worked as intended. There's been false flagging on positive / negative sentiment and just needs more polishing. Review collected by and hosted on G2.com.
