Chatmeter Pros and Cons

It is hard to choose one thing I like best about Chatmeter. The platform allows me and my team to be our most productive with the multi-review response capability by giving us time back in our day, as we are not spending hours on end responding to individual responses. The other feature that is so impressive is their customer support. Our business listing specialist and customer success manager genuinely care about our business and go above and beyond when responding to feedback, issues, etc. Shout-out to Ali & Courtney! Review collected by and hosted on G2.com.

The only thing that I don't like is that the platform does not support all reviews. For example, any reviews on Yelp through Apple cannot be responded to. Review collected by and hosted on G2.com.

Our reps always respond promptly and either resolve our concerns or connect us to someone who can. I feel supported through every step of the process. Review collected by and hosted on G2.com.

I have yet to find any major downsides to using Chatmeter. I wish they could update to Yelp, but that's more of a problem with Yelp's software. Review collected by and hosted on G2.com.

Chat Meter is a valuable tool for the business I work for. I like the number of resources I have to view how the website is doing and our SEO. Whenever I have questions, I am answered the next day at the latest. The individuals that help me are knowledgeable and give me thorough information in a way I can understand. Chat Meter is constantly updating its platform to keep up with trends in how businesses can connect with their audience. Review collected by and hosted on G2.com.

Putting photos in individual spots rather than feeding them into all platforms is highly inconvenient when editing locations. It's always discouraging to see search analytics be down when new efforts have been made on our end to improve. It is also disheartening to see the LBV score not improve either. I also don't understand how our keywords have not improved at all after entering them into the system. I also do not know how we do not rank any higher after our many efforts so far. Review collected by and hosted on G2.com.

What is most helpful about Chatmeter is the dashboard. It makes it very easy to change hours and answer questions and reviews. The monthly meetings with our account manager keep us updated with the latest improvements and answer any questions. Review collected by and hosted on G2.com.

The least helpful about Chatmeter is up till now we have not had a downside or disliked anything about Chatmeter. Review collected by and hosted on G2.com.

Consolidating our reviews for rapid responding is incredibly helpful, as well as managing our listings. Google has proven to be a thorn in our sides when it comes to user changes to our hours, so being able to get ahead of those is invaluable to us. Review collected by and hosted on G2.com.

Social Media management could improve a bit. It would be nice to be able to post to Facebook & Instagram simultaneously or edit individual posts across locations. Review collected by and hosted on G2.com.

Since utilizing Chatmeter for our 55+ properties, I have been blown away by the customer service and continuous improvements they have made. I appreciate the connection with our reps. Courtney Olson has been on top of responses and solution seeks absolutly everything! When I am overwhelmed she and her team calm my nervers and solve the problems immediatly. Review collected by and hosted on G2.com.

I wish it would be better intigrated with some other platforms. Perhaps having it work with Apartment Ratings and Bing? But not the end of the world. Those are not as vital for us. Review collected by and hosted on G2.com.

The support we get from our rep Bianca. She is willing to do product demos and have monthly calls to touch base. Review collected by and hosted on G2.com.

We have gotten a lot of requests to add DoorDash, etc. comment functionality. Review collected by and hosted on G2.com.

Chatmeter is the best service for Reputation Management. It helps me organize, receive, and reply in real-time to many reviews on different platforms, I can customize reports, and pull data using selected filters. Easy to learn, use, and navigate. I love how they keep creating new tools regarding searches for our offices. Review collected by and hosted on G2.com.

1 one thing I don't like about Chatmeter is not being able to bulk reply to Yelp reviews. Another reason is that Cahtmeter does not support Google Chat or FAcebook DMs tools to reply and record. Review collected by and hosted on G2.com.

The upside of chatmeter is that we have a place to address and standardize the responses to reviews across all customer-facing platforms. I have found this easier to use than other platforms, such as Khoros. Review collected by and hosted on G2.com.

I find there are to be too many options regarding how to analyze the data. I would find it helpful to have more prebuilt reports that we could then tailor to the stats that we are looking for. Review collected by and hosted on G2.com.

The automated review reports to executives in our company has been huge for us. We've been able to set up reports for the managers over certain stores, so they're able to address concerns and cheer their team on for good reviews and shoutouts! We've also been able to address the concerns of customers in an efficient and organized way. Chatmeter employees have always been the most helpful too! Review collected by and hosted on G2.com.

We haven't had any negatives to using Chatmeter. Any confusion or question we have is quickly addressed and when we've had suggestions, they're listened to and valued. Review collected by and hosted on G2.com.