Chatmeter Reviews & Product Details

Their customer service is great! Every rep we have had for our listings and the software have been great and very helpful at providing reporting, insights into the different listing platforms, ensuring information is accurate and feeding properly and so much more. This is the start of our 5th year working with them due to the continuous updates they're making to the platform in response to their customers, resulting in a great reputation, listing and social software. We manage 70+ different locations with many different listings in the platform and Chatmeter makes it so easy for us to be successful at responding to reviews, pushing accurate information, listing specials, etc. We researched a lot of companies before signing with them to ensure they would meet our needs and we haven't switched providers because they have continued to meet our goals. Review collected by and hosted on G2.com.

The only down side I can think of is that we have switched reps a few times in the 4 years, but other than that, I can't think of anything I wish would change. They seem to make many of the updates we request. Review collected by and hosted on G2.com.

The fact that you can edit your own listings after creation in one spot. The staff seems friendly enough! Review collected by and hosted on G2.com.

Listings not created on time, some listings not created at all. Many of the other listings services seemingly create listings automatically after creating a location at chatmeter it must be requested. Listings are not created through an api connection, instead it requires a shared spreadsheet. Very recently they have been better about ensuring they are completed on time by opening but multiple times they have gone late, and locations have opened with no listings created. There is no support on weekends. Review collected by and hosted on G2.com.

The best aspect of Chatmeter is their exceptional support system. They are a true partner, not just a vendor, who goes above and beyond to meet our needs. Review collected by and hosted on G2.com.

We moved over to Chatmeter just for listings management and although most to major listing providers are here we were able to pushout our info to a lot more with our past providor. Review collected by and hosted on G2.com.

We have used two competitors before transitioning to Chatmeter. Although we received the standard listings and reputation management capabilities with those tools, Chatmeter was able to provide us with tools to manage our local SEO as well (which raises our reputation management to the next level). Review collected by and hosted on G2.com.

Although the constant upgrades to the dashboard has been great, it does create a continuous learning curve (which is challenging for some of our users). Review collected by and hosted on G2.com.

I like that my team has all the tools that we need on one platform, and it's easy to use. We are still gradually implementing tools and adding on, but so far, so good. Review collected by and hosted on G2.com.

The only dislike is that I can't use AI responses for social media comments. Also, I don't believe Chatmeter pulls in all of the comments and reviews on social media just what is on the published post. Review collected by and hosted on G2.com.

Chatmeter has been a game-changer for us. The platform makes it easy to monitor reviews, track customer sentiment, and improve local SEO—all from one dashboard. Plus, their support team is always responsive and helpful. We've seen a real boost in our online presence thanks to Chatmeter. Review collected by and hosted on G2.com.

That said, the dashboard can sometimes feel a bit overwhelming with all the data available, and there’s a bit of a learning curve at first. Review collected by and hosted on G2.com.

It allows us to monitor our online bran reputation and customer journey feedback in such an easy and effortless way. As a system manager for my company, setting up our locations, users, groups, instant and delayed emailed reports as well as surveys was such a breeze. UEx interface is key when using a system and chatmeter delivers! Their team is always such a pleasure to work with too! Review collected by and hosted on G2.com.

At the moment you cannot import survey answers into an interactive dashboard like you can with reviews, but I believe this is in their roadmap! Review collected by and hosted on G2.com.

Chatmeter's customer support, especially Ben, have been fantastic! The tool is easy-to-use and integrates easily with our ecosystem. Review collected by and hosted on G2.com.

I like everything about Chatmeter. I don't have any dislikes. Review collected by and hosted on G2.com.

Platform with AI, also the social side of the platform is extremely handy for posting to sites Review collected by and hosted on G2.com.

don't offer the reporting in the content of the email you need ot download it to see it, that is frustrating to the users that are receiving it as most times they are working on their cell phones Review collected by and hosted on G2.com.

The internal support team is outstanding. Always prompt and always have a solution. Review collected by and hosted on G2.com.

The social features are a bit lacking / dated for the fast moving landscape Review collected by and hosted on G2.com.