Chatmeter has seen many changes over the years and all in a forward motion. The tool makes it easy to manage reviews, UGC, sentiment, and so much more. What I like best is the team who powers the tool. To find a genuinely smart and passionate tool in the corporate space is difficult. Chatmeter has continued to stay true on their mission to help make Brand Reputation management easy and accessible to business big and small. Review collected by and hosted on G2.com.
The one downside to Chatmeter is their ability to deliver on social platforms and the integrations required to manage these partnerships in an ever growing landscape. While I attribute most of this to the social platforms being too diverse and niche to develop against, I also think prioritizing your road map to predict the trends instead of follow them is what makes a good business great. In the last few years there has been a small change in how Chatmeter approaches these topics and with some good results. While they proved to be too small and too slow for my business to use them, I believer with the right momentum and direction, they will get there. Review collected by and hosted on G2.com.
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333 out of 334 Total Reviews for Chatmeter
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Their customer service is great! Every rep we have had for our listings and the software have been great and very helpful at providing reporting, insights into the different listing platforms, ensuring information is accurate and feeding properly and so much more. This is the start of our 5th year working with them due to the continuous updates they're making to the platform in response to their customers, resulting in a great reputation, listing and social software. We manage 70+ different locations with many different listings in the platform and Chatmeter makes it so easy for us to be successful at responding to reviews, pushing accurate information, listing specials, etc. We researched a lot of companies before signing with them to ensure they would meet our needs and we haven't switched providers because they have continued to meet our goals. Review collected by and hosted on G2.com.
The only down side I can think of is that we have switched reps a few times in the 4 years, but other than that, I can't think of anything I wish would change. They seem to make many of the updates we request. Review collected by and hosted on G2.com.
The best aspect of Chatmeter is their exceptional support system. They are a true partner, not just a vendor, who goes above and beyond to meet our needs. Review collected by and hosted on G2.com.
We moved over to Chatmeter just for listings management and although most to major listing providers are here we were able to pushout our info to a lot more with our past providor. Review collected by and hosted on G2.com.
We have used two competitors before transitioning to Chatmeter. Although we received the standard listings and reputation management capabilities with those tools, Chatmeter was able to provide us with tools to manage our local SEO as well (which raises our reputation management to the next level). Review collected by and hosted on G2.com.
Although the constant upgrades to the dashboard has been great, it does create a continuous learning curve (which is challenging for some of our users). Review collected by and hosted on G2.com.
It allows us to monitor our online bran reputation and customer journey feedback in such an easy and effortless way. As a system manager for my company, setting up our locations, users, groups, instant and delayed emailed reports as well as surveys was such a breeze. UEx interface is key when using a system and chatmeter delivers! Their team is always such a pleasure to work with too! Review collected by and hosted on G2.com.
At the moment you cannot import survey answers into an interactive dashboard like you can with reviews, but I believe this is in their roadmap! Review collected by and hosted on G2.com.
Chatmeter's customer support, especially Ben, have been fantastic! The tool is easy-to-use and integrates easily with our ecosystem. Review collected by and hosted on G2.com.
I like everything about Chatmeter. I don't have any dislikes. Review collected by and hosted on G2.com.
The internal support team is outstanding. Always prompt and always have a solution. Review collected by and hosted on G2.com.
The social features are a bit lacking / dated for the fast moving landscape Review collected by and hosted on G2.com.
It’s very cool to be able to access all reviews, get insight on feedback, and compare how we are doing versus our competitors all in one place! Plus, since it is able to pull in all this data, you’re also able to ask questions and using that info, it can provide an answer to help generate insight. Review collected by and hosted on G2.com.
It can be tedious to set up, but the process is pretty straight forward and once the data is in, it’s in, so you don’t have to do it again. Review collected by and hosted on G2.com.
Chatmeter is such a simple and straight forward platform to use that makes it easy for trainings when we are teaching our team members hot to navigate through the site. I also love that when we do need assistance, we receive quick responses from our customer service team. When setting up new properties or new users, again, the process is so easy and simple. Review collected by and hosted on G2.com.
There's nothing that I currently dislike. Review collected by and hosted on G2.com.
-Superb managed services and customer service
-Intuitive platform that is constantly evolving
-Open to our feedback and have evolved their platform because of it
-They have made it easier to manage reviews due to some of their unique platform features Review collected by and hosted on G2.com.
-Inability to push reviews to some of our healthcare websites healthgrades, vitals, etc.
-Lack of integrations with EHR/Press Ganey which would make review solicitation easier for us. Review collected by and hosted on G2.com.
