Chameleon Reviews & Product Details - Page 4

The customer support and learning! When you work with Chameleon, you are more than just a customer. You are also a partner with them. I often get inspiration/ideas from syncs, the blog, help center, and website. When I have a specific "how to" question, I know that Chameleon is just an email or call away to help me find a solution to what I want to do with the product on my website. Review collected by and hosted on G2.com.

Nothing - I have had nothing but a great experience working with Chameleon Review collected by and hosted on G2.com.

Chameleon provides autonomy to product and marketing teams to create in-app notifications, onboarding flows, and surveys. With an intuitive UI, functionality flexibility, and straightforward integration, applications can use Chameleon to provide mass consumer friendly informational experiences. Review collected by and hosted on G2.com.

There is an opportunity to be more mobile friendly. Review collected by and hosted on G2.com.

Chameleon integrates well with our CDP and allows us to build microsurveys, banners and tours for existing customers to raise awareness and promote adoption of our product. Building new tours is intuitive, and I'm able to regularly ship new in-app programs due to the template feature that makes them easy to spin up. Support is great and responsive to our needs, and they continually ship features to make the product better. Excited about the new acquisition of Driveway too! Review collected by and hosted on G2.com.

As this is the first tool of this type I've used, I can't really think of any downsides. I was not the implementation owner so I can't speak to ease of implementation, but as an end-user the only complaint is that sometimes loading the tour builder can be a bit glitchy. Otherwise I'm a happy Chameleon camper. Review collected by and hosted on G2.com.

Chameleon is laid out in such a way that is easy to navigate, build, and has been very reliable. They continue to enhance their product and upgrade the weaker aspects of the offering. One would likely be impressed with the versatiility of tools, the integratibility, and the fact you can dive right in and create simple things, but also get creative and complex with walkthroughs and in-depth features. Review collected by and hosted on G2.com.

There are a few bugs in what is a very complex builder plug-in. The whole ecosystem has so many options, you may not even encounter some of the few hiccups they have from time to time, though. Chameleon does tend to be changing where things live and how things are categorized or the nomenclature, but it is simply a sign of growth. Review collected by and hosted on G2.com.

Giving users a way to get help via a launcher that goes to help videos. Also we can notify them when we have announcements such as releases and scheduled downtime. Review collected by and hosted on G2.com.

We haven't really had much to dislike. Since i'm forced to type in something i'd say that it's a little limiting in terms of design when a non-tech person is invloved. Review collected by and hosted on G2.com.

I love the affordability x power combo that comes with chameleon that other solutions charge significantly more for.

The support from the team is stellar and our CSM Andrew is impeccable when it comes to his role, following up, and supporting even when his schedule is full.

The entire team is open to feedback, curious, and insightful and have helped us out on unique cases to us and helped us work through more challenging issues and challenges.

Last, they're innovating and adding new functionality quickly that helps us accomplish goals, objectives, and other strategic scenarios that we've been dwelling on for some time.

They're a hungry team with a quick bias towards action and are good at what they do. Review collected by and hosted on G2.com.

I dont have anything that I dislike about Chameleon currently. Review collected by and hosted on G2.com.

I like how easy it is to create surveys and get reports from it. Review collected by and hosted on G2.com.

Creating tours could be a bit more easier. Review collected by and hosted on G2.com.

The Customer Success team at Chameleon have been incredibly helpful and supportive in getting our usage of Chameleon up and running.

While we're early in our usage of the product, the experience so far has been very straight forward and mostly intuative.

Using Chameleon for NPS and CES surveys has been quite simple, the Tours functionality using the Chrome plug-in is highly customisable, just takes a little adjustment to get used to. Review collected by and hosted on G2.com.

So far, not a great deal. If you're looking for a best in class NPS tool, Chameleon is not the market leader; however if you're looking for a single tool that can do it all well, Chameleon is a great solution. Review collected by and hosted on G2.com.

We've been using Chameleon for over a year and couldn't be happier with it. The platform is stable, reliable, and offers a wide range of features to deliver the right experiences to the right users at the right time. I particularly like the Rate Limiting feature because it has helped our UX team control the overall experience with tours on our platform. Thanks to this, we avoid overwhelming users with too many experiences, allowing us to plan, prioritize, and schedule effectively. I also appreciate how easy it is to build things with the Chameleon launcher. Lastly, their help center and customer support are very helpful and comprehensive. Review collected by and hosted on G2.com.

I'd say it is a bit difficult to set the size of certain inputs in microsurveys. Some users have mentioned that the buttons in these experiences are too small. Review collected by and hosted on G2.com.

They are paying attention to the customer, not only in support and service, but in requests to keep the software on trend and leading the curve. They have a nice WYSIWYG interface that lets you design in context and have continued adding enhancements and updates based on feedback as long as I've been working with them (~4 yrs). Overall the ability to add tours, just in time information, and support in the product to our customers has been a huge value add. Review collected by and hosted on G2.com.

Because of their nature as a small and innovative startup the positive of listening to feedback and constantly releasing updates and new features goes hand and hand with some bugs, but their CX team is fabulous to work with and incredibly responsive. Review collected by and hosted on G2.com.