Chameleon Reviews & Product Details - Page 2

Our organization loves using Chameleon to connect with our digital community. We use it to build onboarding tours, announce events, and publish new content partner announcements. The ease of use and implementation have allowed us to build tours, banners, and pop-up announcements consistently. Whenever we meet with our dedicated customer support team member, our questions are always answered and we walk away feeling confident and supported. They are always there to brainstorm with us for best use cases. Chameleon easily integrates with our product and our technical questions are always answered. We go into our dashboard weekly to monitor engagement and find the data to be easy to understand and use. Review collected by and hosted on G2.com.

The only challenge we have is that there is part of our product that doesn't integrate with Chameleon so we lose a segment of our audience. However, the customer support and product teams are eager to continue working on a solution. Review collected by and hosted on G2.com.

As a leader from a CS background and minimal knowledge of HTML, CSS, etc... I find Chameleon to be very no-code / low-code so far for my needs. I know there are more advanced use cases I may need that for but honestly it's all pretty intuitive. The ability to clone tours is super helpful and I find the integration from Amplitude and SFDC to give me the right data to form segments. My absolute favorite part is working with our CSM, Andrew. Since my first day joining my new role I've seen him as a true partner in helping me achieve success. Digital CS is a new role at our company and the ability to move quickly and have a true partner supporting me as has been invaluable. I also really am excited to try out Embeddables in our product. Review collected by and hosted on G2.com.

sometimes it feels a bit buggy and have had engineering ticket open for a while but just more of an inconvenience. Review collected by and hosted on G2.com.

The Chamelon team stands out above the rest. Our CSM, Andrew, has been an awesome resoruce for us and is very receptive to feedback. They truly care and its evident in all our interactions. I also have great respect for the way in which their CEO, Pulkit, is building a community around their product and bringing leaders together to share and ideate.

Chameleon also takes data security very seriously and shows that via their pursuit of SOC 2 and continuous compliance monitoring. Review collected by and hosted on G2.com.

With any product, there are sometimes bugs and issues, but the team takes feedback and works to address them. Review collected by and hosted on G2.com.

Chameleon was very simple to set up -- it just worked auto-magically out of the box with a few lines of code. The builder experience was very intutitive as well compared to a lot of other similar platforms. Review collected by and hosted on G2.com.

There is not a lot of analytics inbuilt -- so you have to use an outside platform. This, however, lets you integrate analytics with your own paltform, so can be a good thing depending on how you look at it. Review collected by and hosted on G2.com.

Chameleon was straightforward to set up and has been a hassle-free experience for our team. With little training, we were confident in creating, publishing, testing, and measuring new customer experiences. The out-of-the-box analytics, testing, and AI features have impressed us too. Within the first two weeks of launching our first Chameleon experiences, we saw significant adoption gains on a new user offering. We're excited to continue to experiment and see what additional value we can get.

Finally, Nuno Morais, our Success Manager has been exceptional. The level of support, best practices, and expertise provided is a game changer. A joy true joy to work with. Review collected by and hosted on G2.com.

So far, nothing has stuck out to me as a "dislike". The one "issue" we had revolved around an integration setting related to PII data and my success manager took our feedback in earnest. Even following up without me inquiring. Review collected by and hosted on G2.com.

Chameleon has many features and functions out-of-the-box that our previous tools didn't offer. As a result, I have been able to quickly implement and launch feedback surveys in the tool. Our CSM and engineering partner were extremely helpful and available to help with our questions. Everything felt smooth and we never felt left alone to figure things out! I really appreciate how easily changes can be made, and as an admin, it's clear to see what impact that change might make (without fear of pulling the trigger!). Review collected by and hosted on G2.com.

Chameleon is still limited in some features and functionalities, but I feel confident that over time their team will implement these small changes (eg, data labels on microsurvey data charts). Review collected by and hosted on G2.com.

I like that every type of in-app experience through Chameleon is entirely customizable, from how it looks to how the buttons function to where it's anchored or launched from our product. It's extremely flexible and allows us to create multiple "sets" of templates and guides that work in different locations in our platform. Their team is also incredibly supportive and responsive. Review collected by and hosted on G2.com.

There are a few minor things that I would like to work on in a better way but don't, which are partially how our product was built and partially a limitation in how Chameleon can function. For example, demos don't work across iFrames, and I wish launchers could connect with one another. It sounds like their product team is working on some of these, though. Review collected by and hosted on G2.com.

To make it simple, Chameleon is powerful and easy to use. And that's important because you want it to be simple for your customers to experience, and that all starts with the experience as the end-user.

Setting up Chameleon was one of the most seamless integrations I've experienced. We just needed to connect Segment, and we were up and running in our buildout of tours, announcements, surveys, and more.

What excites me about Chameleon is the flexibility to solve new problems and the innovation the team continues to drive. When you look at similar tools in the space, it likely starts and ends with some form of product tours. But with Chameleon, it's clear their vision for the future is more than that, but rather, a layer on top of your product experiences to drive better customer outcomes.

An area where this differentiator has shined was with the Helpbar feature Chameleon was building. While this feature wasn't available when we first started with Chameleon, seeing it in our sales pitch was a clear differentiator in how they thought of building out their product offering.

The Helpbar has exceeded our expectations by surfacing our help center content within our product and bringing forward our product education materials like videos, user-submitted templates, blog posts, webinars and more. Plus, with the AI, our customers can ask questions and get answers without leaving the product or interacting with anyone.

Our customers have also been pleased with the impact of our Chameleon offering. It has increased awareness of new features and thus greater product adoption, while also helping educate new users of existing customers.

The Chameleon support team continues to be an excellent partner. They are quick to provide updates on any issues and typically fix known issues pretty quickly! Review collected by and hosted on G2.com.

An area where I'd love to see more from Chameleon is better in-product reporting. The information is there, but you need to know what you're doing with it and get it into other tools. At the end of the day, you're probably going to do that anyways, but when I just need some high-level insights, that would be beneficial. Review collected by and hosted on G2.com.

I like that it is fairly easy to learn, it has a learning center with helpful videos. It is a lot less expensive than its competitors. Review collected by and hosted on G2.com.

At the same time, I don't like that it does not have as much insight and data as some of the competitors. Review collected by and hosted on G2.com.

I like the various widgets I can publish to my site--tours, surveys, tooltips, etc. Building and publishing is intuitive. Review collected by and hosted on G2.com.

There is a lot of complexity associated with building and publishign assets. At times it can be confusing. Review collected by and hosted on G2.com.