Love the flagging feature based on our billing policies and procedures and how easy it is to review and approve invoices. The system is pretty user friendly and easy to navigate. I also like that it is now connected to our matter management system Xakia. Review collected by and hosted on G2.com.

Brightflag is pretty costly and I wish there was a better way to dispute certain items on the invoice without having to decline the entire invoice. Sometimes it doesn't seem worth it to decline an invoice for a small nominal $ amount. Review collected by and hosted on G2.com.

The customer services is truly outstanding, and they're continuing to roll out extremely helpful updates. Review collected by and hosted on G2.com.

Not many out of the box reports available, so you either need to be familiar with a data visualization system, PowerBI for us, or have a team that can help with that. The matter management is a separate paid module, so you won't get it included with your e-billing solution unless you opt into it. It's a low cost but would prefer it to just be a native feature in the system. Review collected by and hosted on G2.com.

It is a great way to manage spend, track budget, and see very clearly where money is being diverted to. It really helps our team manage our quarterly budget Review collected by and hosted on G2.com.

There can be many moving parts to setting a matter up, and sometimes firms can struggle with uploading invoices - but these are usually teething problems and are ironed out quite quickly Review collected by and hosted on G2.com.

I love how Brightflag is an outstanding platform for our legal team. It's intuitive, efficient, and has streamlined the process for us. The setup was very easy, which I appreciate. What truly elevates the Brightflag experience is our rep/account manager, Audrey Agpar. She's helpful, incredibly knowledgeable, and always ready to jump in whenever we need support. Audrey's responsiveness and expertise make a huge difference. We could not have asked for a better partner. THANK YOU, Audrey. Review collected by and hosted on G2.com.

The specific time rates feature was enabled and/or customized but not exactly what we had in mind. Review collected by and hosted on G2.com.

Brightflag has the best customer service. Whenever I'm in a pinch, I have reached out to our Customer Success Manager and Brightflag Support. They answer quickly, are always willing to help, and check-in on a monthly basis if any assistance is needed. Review collected by and hosted on G2.com.

I wish there were better guidance about onboarding a vendor--in the vendor's perspective--because I get lots of questions. The only guidance we have are articles. Review collected by and hosted on G2.com.

Extremely intuitive and easy to use for e-billing and invoice review. Support team is top notch and overall customer support is exemplary. Review collected by and hosted on G2.com.

Matter management side of the application is not as flexible and dynamic as some of the other options in the market. Review collected by and hosted on G2.com.

Brightflag is user friendly and easily customizable to suit each organization's needs. Review collected by and hosted on G2.com.

I feel like the vendor management page could be more straight forward that it is currently. I would like to be able to click on the vendor name and then navigate between the various things I would like to modify instead of having to back out to update users versus office information. Review collected by and hosted on G2.com.

It’s simple to use, does what it says it does, and it builds a relationship between outside counsel and the user with clear roles and responsibilities. Review collected by and hosted on G2.com.

The invoice UI could be simplified so it’s easier to understand from a short glance. Review collected by and hosted on G2.com.

User Interface, dedicated support person is very helpful in the areas where the system is lacking Review collected by and hosted on G2.com.

Reporting is not great. Matter management fields need to be more flexible and editable Review collected by and hosted on G2.com.

I have worked with the Brightflag team and their product for six years. When considering total cost of implementation and ownership, as well as functionality and performance, I believe it is by far the best Ebilling system available. I have used and implemented nearly every legal technology in the ELM space, so I am familiar with both the strengths and weaknesses of these platforms. Brightflag, which was built on AI from the beginning, is exceptionally easy to implement and use. In contrast, other platforms often require months or even years to implement and can cost up to a hundred times more. The combination of an excellent tool and outstanding service from the Brightflag team continues to make it an easy choice for our global Ebilling system. Review collected by and hosted on G2.com.

I continue to request that they advance the development of features on their roadmap. I would like to see greater depth in work types, taxonomy, accruals, and other areas. The tool is fantastic, but we are always looking for additional ways to capture data and make more informed decisions. Review collected by and hosted on G2.com.