I find Botpress very easy to use, which makes my tasks a lot simpler. The customer support was pretty good at the start when I was signing up, which helped me get started without issues. It integrates well with Twilio, allowing me to efficiently link them for my needs. The initial setup was effortless; I just set up the bot in the backend and linked it with Twilio without any complications. Review collected by and hosted on G2.com.

The pricing breakdown and ways to add more bots are not clear. I struggle to find the cheapest way to have multiple bots at once. I tried to buy a bot to make 3, and it took my money but didn’t add the bot. Review collected by and hosted on G2.com.

I really like Botpress's layout and design; it looks organized and neat. The way things are arranged and showcased doesn't make it look messy, which I find really good. Setting it up was easy, with everything being in the right spot. Review collected by and hosted on G2.com.

I think the more features, the more implementation of tools and integrations would help. Review collected by and hosted on G2.com.

I use Botpress to automate our customer support, and it's highly configurable, much more than other products we have used. We can customize it as much as we would like to. It's also very easy to set up, even the proof of concept, which took just a couple of hours. The biggest benefit is the AI functionalities that we can use and configure within the platform to perform various actions like basic triage and incident response or creating tickets etc. Review collected by and hosted on G2.com.

The overall onboarding process was a cumbersome. We didn't have technical people from their end to talk to us at the beginning. Review collected by and hosted on G2.com.

I really like that Botpress allows me to create a chatbot quickly, without needing to be a coder, which opens up many possibilities and saves money on hiring developers. The basics are pretty easy to pick up, and there's a lot of flexibility with plugins like Gen AI. These plugins help me get great answers for users much quicker than traditional methods. I appreciate how Botpress makes building a workable chatbot in a relatively short time less daunting. Review collected by and hosted on G2.com.

I would love to see more support from an AI when actually building code inside the studio so it can check debugs or suggest different things as I'm doing it in real time. The multitude of different settings, in the studio and in the account, are confusing. Review collected by and hosted on G2.com.

Botpress has completely changed the way bot creation works. The agent development kit that launched recently is really impressive and very helpful for me as an automation engineer. Also, the HITL flow is very smooth and doesn’t require too much coding. Review collected by and hosted on G2.com.

Although there are nothing much to dislike but they can also provide integration directly with native apps Review collected by and hosted on G2.com.

I appreciate that the Botpress team is quick to respond to issues and open to feedback. They consider implementing suggestions, which is great because if a feature is missing, they are open to discussing how to add and implement it. This openness makes Botpress valuable to me. Review collected by and hosted on G2.com.

Conversation management is a big struggle. Botpress is coming out with a new tool called Desk, but it's still not fully featured. The biggest issue is that we can't take over conversations when the bot isn't helping customers or giving wrong info. The tools just don't support effective management. You almost need a custom front end to handle everything, and there's no functionality to manage user details easily either. It all relies on tags, which creates a huge wall to sift through, and there's no way to sort or filter these effectively. Review collected by and hosted on G2.com.

I like Botpress for its use of native AI features and how well they are embedded. The UI and functionality are intuitive and close to low code, yet very flexible, allowing me to do some pretty advanced things. Review collected by and hosted on G2.com.

I found some inconsistent behaviors that are hard to pinpoint, especially with how the AI models handle certain data types, which has caused issues in the past. Additionally, the variable scopes not being respected correctly has been a problem, although some of these have been addressed by their support team. I think it would be great to have better documentation on how Botpress works under the hood, to truly understand how variables are handled and where/when they are being initialized. This would help in understanding where potential issues may arise. Review collected by and hosted on G2.com.

I find Botpress to be really intuitive with its drag-and-drop process for creating chatbots, which is great for working on my projects. It also prevents me from spending a lot of time answering repetitive questions, making my work more efficient. The initial setup was pretty easy. Review collected by and hosted on G2.com.

I haven't really understood where to use human in the loop function or how to use it. Review collected by and hosted on G2.com.

How it allows me to try, that $5 credit helps a lot Review collected by and hosted on G2.com.

The pay as you go pricing plan makes me believe I might overspend. There is no indication that i havent added any payment details. Review collected by and hosted on G2.com.

What I like most about Botpress is how quickly it connects with Meta platforms, making deployment fast and efficient.

It gives a strong, smooth start to building and launching automated workflows without heavy setup delays. Review collected by and hosted on G2.com.

What I dislike about Botpress is that it struggles to accurately understand and translate text from images, often extracting incorrect data.

It also limits sending images directly to customers, which reduces flexibility in visual communication. Review collected by and hosted on G2.com.