Botpress Reviews & Product Details

I’ve been using Botpress to build an internal CRM chatbot, and it’s been a great experience so far.

The platform is very intuitive and flexible, making it easy to design conversational flows and structure a chatbot that actually supports real business needs. Even on the free plan, I was able to implement features like email validation, guided interactions, and responses based on a structured knowledge base.

One of the biggest advantages is how easy it is to iterate and improve. As we ran internal tests, we continuously refined the bot’s responses and flows, which significantly improved accuracy and usability.

The knowledge base feature is especially valuable for centralizing information like FAQs and internal processes, making the chatbot more reliable for users.

There are still some limitations on the free plan, mainly around integrations and automation (like opening tickets directly from the chatbot), but the platform already delivers a lot of value.

Overall, Botpress is a powerful and accessible tool for anyone looking to start building AI agents for internal support or customer service. Review collected by and hosted on G2.com.

As a suggestion for improvement, it would be very valuable to have more native integration capabilities (even in the free plan), especially for actions like automatically creating support tickets or sending emails directly from the chatbot. This would make it easier to connect the bot with operational workflows and increase its practical impact. Review collected by and hosted on G2.com.

The best thing is the mix of automatic integrations and custom integration options. In general, some tools offer only custom integration, while others focus mainly on automatic ones, but botpress provides the best combination of both. I also like the AI features in it, because we can use a variety of llm model depending on our use case. Review collected by and hosted on G2.com.

Although I like Botpress compared to others in the industry, the Android application integration still feels a bit complicated. I know we can do it through the Chat API, but I think the process could be simplified and made more straightforward. Review collected by and hosted on G2.com.

I really appreciate Botpress for its user interface and the ease of connecting with any communication channel. It stands out because, after testing many different tools, Botpress made it easier to connect different parts, like standard nodes and autonomous nodes using AI models to reply, and switching between nodes. I can execute custom code and connect the agent into different communication channels like WhatsApp, Instagram, and our website. Additionally, having support in a paid plan is a big plus. The documentation is good, and the Discord channel is very helpful. Review collected by and hosted on G2.com.

My only issue was related to using the WhatsApp integration sandbox number for Brazilian phone numbers, but once connected directly via WhatsApp Business it worked fine. There was a small learning curve, but the documentation is good. Review collected by and hosted on G2.com.

I use Botpress for its integrations with tools for risk management research in the insurance industry. Botpress offers a variety of ways to enable nuanced interactions, which is vital for accessing data and asking specific types of questions. The platform is easy to use and very powerful. It provides a wealth of options for building bots, and as they say, the sky is the limit. I particularly enjoy the Execute Code cards because they offer freedom and allow for easy setup of API calls to external services, enabling rich engagement with data sources. Review collected by and hosted on G2.com.

The UI certainly requires a bit of attention. I've mostly been having issues with the Edge browser, sometimes it has rendering issues or will randomly reload the workspace. They need to improve how chat menu options and text handling are, well, handled. For instance with the Raw Input cards, you can't display formatted text in it like you can with a Text card. This is for when the user might have unique chat menu options, but have asked the bot for some detail that required it to provide a formatted response (like with bullet points), a Raw Input can't display that. So if you want the bot's response to be shown with chat menu items attached, then you have to be happy with an unformatted text field if you're using it to display bot responses. It was tricky at first because it was a bit earlier in the development of the platform, so things weren't as streamlined (in 2023/2024) as they are now. Review collected by and hosted on G2.com.

I find Botpress very easy to use, which makes my tasks a lot simpler. The customer support was pretty good at the start when I was signing up, which helped me get started without issues. It integrates well with Twilio, allowing me to efficiently link them for my needs. The initial setup was effortless; I just set up the bot in the backend and linked it with Twilio without any complications. Review collected by and hosted on G2.com.

The pricing breakdown and ways to add more bots are not clear. I struggle to find the cheapest way to have multiple bots at once. I tried to buy a bot to make 3, and it took my money but didn’t add the bot. Review collected by and hosted on G2.com.

I use Botpress to automate our customer support, and it's highly configurable, much more than other products we have used. We can customize it as much as we would like to. It's also very easy to set up, even the proof of concept, which took just a couple of hours. The biggest benefit is the AI functionalities that we can use and configure within the platform to perform various actions like basic triage and incident response or creating tickets etc. Review collected by and hosted on G2.com.

The overall onboarding process was a cumbersome. We didn't have technical people from their end to talk to us at the beginning. Review collected by and hosted on G2.com.

I really like that Botpress allows me to create a chatbot quickly, without needing to be a coder, which opens up many possibilities and saves money on hiring developers. The basics are pretty easy to pick up, and there's a lot of flexibility with plugins like Gen AI. These plugins help me get great answers for users much quicker than traditional methods. I appreciate how Botpress makes building a workable chatbot in a relatively short time less daunting. Review collected by and hosted on G2.com.

I would love to see more support from an AI when actually building code inside the studio so it can check debugs or suggest different things as I'm doing it in real time. The multitude of different settings, in the studio and in the account, are confusing. Review collected by and hosted on G2.com.

Botpress has completely changed the way bot creation works. The agent development kit that launched recently is really impressive and very helpful for me as an automation engineer. Also, the HITL flow is very smooth and doesn’t require too much coding. Review collected by and hosted on G2.com.

Although there are nothing much to dislike but they can also provide integration directly with native apps Review collected by and hosted on G2.com.

I appreciate that the Botpress team is quick to respond to issues and open to feedback. They consider implementing suggestions, which is great because if a feature is missing, they are open to discussing how to add and implement it. This openness makes Botpress valuable to me. Review collected by and hosted on G2.com.

Conversation management is a big struggle. Botpress is coming out with a new tool called Desk, but it's still not fully featured. The biggest issue is that we can't take over conversations when the bot isn't helping customers or giving wrong info. The tools just don't support effective management. You almost need a custom front end to handle everything, and there's no functionality to manage user details easily either. It all relies on tags, which creates a huge wall to sift through, and there's no way to sort or filter these effectively. Review collected by and hosted on G2.com.