Botpress

By Botpress

4.5 out of 5 stars

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Botpress Reviews & Product Details

Pricing

Pricing provided by Botpress.

Pay-as-you-go

Free
Per Month

Botpress Media

Botpress Demo - Conversation Studio
Design your conversations using our visual builder.
Botpress Demo - Analytics
Analyze your conversational experiences to improve
Botpress Demo - Automatically Translate Conversations
Build a conversational experience that understands every user's language and automatically translates your content to match.
Botpress Demo - Emulator
Test your chatbot using our built-in emulator and debugger.
Botpress is a user-friendly platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots and agents.
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Botpress is a user-friendly platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots and agents.
Botpress for customer support demo
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Botpress for customer support demo
Botpress in 120 seconds
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Botpress in 120 seconds
What is Botpress?
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What is Botpress?
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Botpress Reviews (484)

Reviews

Botpress Reviews (484)

4.5
485 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise Botpress for its ease of use and flexible visual flow builder, which allows both technical and non-technical users to create chatbots quickly and intuitively. The platform's strong integration capabilities with various channels enhance its appeal, enabling seamless deployment across multiple platforms. However, some users note that the initial setup can be complex for beginners.

Pros & Cons

Generated from real user reviews
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"Effective and Flexible Chatbot Platform with Minor Quirks"
What do you like best about Botpress?

I like Botpress for its use of native AI features and how well they are embedded. The UI and functionality are intuitive and close to low code, yet very flexible, allowing me to do some pretty advanced things. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I found some inconsistent behaviors that are hard to pinpoint, especially with how the AI models handle certain data types, which has caused issues in the past. Additionally, the variable scopes not being respected correctly has been a problem, although some of these have been addressed by their support team. I think it would be great to have better documentation on how Botpress works under the hood, to truly understand how variables are handled and where/when they are being initialized. This would help in understanding where potential issues may arise. Review collected by and hosted on G2.com.

sherif s.
SS
Business Owner
Small-Business (50 or fewer emp.)
"Good Solution for Handling My Business Chats"
What do you like best about Botpress?

What I like most about Botpress is how quickly it connects with Meta platforms, making deployment fast and efficient.

It gives a strong, smooth start to building and launching automated workflows without heavy setup delays. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

What I dislike about Botpress is that it struggles to accurately understand and translate text from images, often extracting incorrect data.

It also limits sending images directly to customers, which reduces flexibility in visual communication. Review collected by and hosted on G2.com.

JW
Founder
Information Technology and Services
Small-Business (50 or fewer emp.)
"Empowers Automation with Essential Features"
What do you like best about Botpress?

I like several features of Botpress such as the auto-greet messaging and the constant availability, which are really impressive for my automated lead capture needs. The integration capabilities, especially with make.com, are really convenient for connecting my Google lead sheet and email module. I also appreciate how Botpress sends email alerts and saves data in Google Sheets, which is crucial for its automated features. Learning these features on Botpress was easy and valuable for me, especially as a beginner looking to create powerful AI agents. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I had some issues with Botpress on my computer running Windows 7, where certain features like transition and condition options were invisible. Also, I think a clear and easy tutorial for all settings would be very helpful for beginners. Review collected by and hosted on G2.com.

ariel A.
AA
Developer
Small-Business (50 or fewer emp.)
"Powerful and Customizable, But Not for Beginners"
What do you like best about Botpress?

I like the ease of modifying the flow and training the bots in Botpress. I also value the ability to integrate custom functions, which allows me to create code for queries to my own APIs. Additionally, the quick response to incidents and queries is a great benefit when I use Botpress to set up customer service chatbots. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Sometimes the predefined actions don't work and I must make my own. Also, although the initial setup is easy for developers, it is not so easy for an end user. Review collected by and hosted on G2.com.

"Scalable AI Chat Solution with Stellar Integration"
What do you like best about Botpress?

I use Botpress for creating an AI agent integrated with WhatsApp, and I appreciate how it qualifies new leads through form submissions or clicks on WhatsApp chat during marketing campaigns. I like the scalability Botpress provides with its ready integrations and the level of customization available for building complex flows. Botpress allows us to start from a simple conversation flow and gradually scale to a complex flow with multi-intent use cases. The customization it offers gives us more control over the conversation logic, integrations, and UI behavior. Additionally, the support team guided me effectively on setting up my AI agent, making the configuration process much easier. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Nothing, all is working perfectly Review collected by and hosted on G2.com.

"Flexible Bot Creation with Botpress"
What do you like best about Botpress?

I like Botpress because you can decide for yourself how and what you want to do. You always have the option to work with AI or do everything manually. It's not prescribed anywhere, and I think that's quite good. I'm also excited about the manual version because it allows me to configure my bot myself. The workspace is very clear, and I also find the studio very, very good. Additionally, if you delve into it a bit and watch a few videos, the setup is not necessarily difficult. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Yes, there are some functions that don't work quite perfectly yet, particularly in the AI field. But of course, I think everything will improve over time. Review collected by and hosted on G2.com.

"Intuitive Interface, possibility of improvement in integration of Sunshine Conversations"
What do you like best about Botpress?

I really like the Botpress interface, it is very intuitive and easy to learn. I also value the quality of its documentation, as it allows me to progress in flow development quickly and independently. Additionally, the ability to create agents using LLMs is a feature that attracted me a lot. The initial setup was very easy, I entered the platform quickly and was guided in creating my first flow. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

The integration with Sunshine Conversations has not worked well for me, no matter how many times I perform the integration, it does not connect to my profile. I also have difficulty adding different chatbots for each brand using Sunlight Conversations in combination with Zendesk. Review collected by and hosted on G2.com.

AT
Small-Business (50 or fewer emp.)
"Backbone of Our AI Receptionist Game"
What do you like best about Botpress?

I use Botpress as the backbone of my AI receptionist business, and it helps businesses retain customers and never miss out on new opportunities. I particularly like the autonomous node feature. The easy-to-use interface is the most enjoyable part because Botpress designed it to be very clean. The initial setup was very easy, and I appreciate how it still manages to power everything smoothly. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

The variable not being transferred into another workflow Review collected by and hosted on G2.com.

Abhinav W.
AW
Staff Product Manager
Enterprise (> 1000 emp.)
"Easy to Use with Proactive, Helpful Support"
What do you like best about Botpress?

It’s easy to use, and the support team is proactive across different time zones. I’ve also received helpful technical assistance when needed. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Nothing much to add at this point. Although the product has evolved a lot, the documentation feels like it has been left a little behind. Review collected by and hosted on G2.com.

Dr. Chandra Prakash G.
DG
Dean & Director
Small-Business (50 or fewer emp.)
"Anyone Can Build Easy AI Chatbots—Plus $5/Month in AI Credits"
What do you like best about Botpress?

Basically, what I like about the studio here is that anyone can create a bot, whether they come from a tech background or not. The AI chatbots are also very easy to create, and it also gives $5 every month in AI credits. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

There isn’t much that I dislike. They could provide more recent videos, because their docs videos are too old. Review collected by and hosted on G2.com.

Questions about Botpress? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
Last activity 7 months ago

Is Botpress good?

Frank D.
FD
Frank Dase
Last activity over 5 years ago

Is it possible to translate the backend to german? Some of our clients would prefer that.

Pricing Options

Pricing provided by Botpress.

Pay-as-you-go

Free
Per Month

Plus

$89.00
Per Month

Team

$495.00
Per Month
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Botpress Features
Customization
Control
Route To Human
Live chat
Integrations
Branding
AI Text Generation
AI Text Generation
AI Text Summarization
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Botpress