# Botpress Reviews **Vendor:** Botpress **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 496 ## About Botpress Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes. ## Botpress Pros & Cons **What users like:** - Users find Botpress's **ease of use** exceptional, allowing quick chatbot creation without coding skills, enhancing flexibility and efficiency. (130 reviews) - Users appreciate the **flexible and powerful AI-driven chatbot features** of Botpress, enhancing their product development experience. (89 reviews) - Users appreciate the **seamless integrations** of Botpress with various tools, enhancing adaptability for business needs. (74 reviews) - Users commend the **easy integrations** with tools like WhatsApp and Slack, enhancing adaptability and implementation efficiency. (72 reviews) - Users praise Botpress for its **intuitive interface** , facilitating easy chatbot creation for both technical and non-technical users. (66 reviews) - Helpful (61 reviews) - Customization (58 reviews) - Chatbot Creation (56 reviews) - Users appreciate the **user-friendly interface** of Botpress, making chatbot creation accessible and straightforward from the start. (54 reviews) - Easy Creation (53 reviews) **What users dislike:** - Users struggle with a **steep learning curve** due to limited guides and complex access to internal resources. (59 reviews) - Users find the **limited features** of Botpress hinder effective conversation management and customization options are inadequate. (32 reviews) - Users struggle with **missing features** in Botpress, particularly in conversation management and user detail handling. (32 reviews) - Users find the **steep learning curve** of Botpress challenging, particularly in advanced customization beyond basic features. (30 reviews) - Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues in Botpress. (28 reviews) - Users face **AI limitations** with Botpress, struggling with node management and lacking flexible integration options for conversation flows. (27 reviews) - Software Bugs (27 reviews) - Users face **integration issues** with Botpress, impacting usability and complicating the overall experience with documentation gaps. (25 reviews) - Complexity (24 reviews) - Complexity Issues (23 reviews) ## Botpress Reviews ### 1. Easy-to-Use UI, Fast Publishing, and Helpful Search **Rating:** 4.5/5.0 stars **Reviewed by:** Bence C. | salesperson and IT employee, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Botpress?** The UI is really easy to use and everything is understandable. Sometimes it’s a bit hard to find what I need, but the search bar is really helpful for that. My only real issue with the UI is the connections between nodes: sometimes when I remove connections, I can still see them, but after I refresh, everything I removed disappears. Performance is good, and publishing is fast. Most of the time it takes around 30 seconds, so I’d say it’s solid. I don’t really use integrations; the only one I use is my Excel tables, and it works perfectly with my code. On pricing, I think the package-deal pricing is fine, but it would be better if you got +$5 to your AI usage instead of staying at the default $5. The AI (Autonomus nodes) is good, but not perfect. For example, if I load product information with more than 10–15 products, sometimes the AI makes hallucinations. I haven’t really used the customer support because I can find everything through the search bar, and almost all the cards have descriptions and videos. I needed almost 1 month the understand everything. **What do you dislike about Botpress?** Sometimes it’s hard to limit what the user can do in the chat, but maybe it’s my fault—I’m not really sure how to set those limits. For example, if I only have a single choice, I want to lock the message option because otherwise the bot goes back to the first node and starts the conversation again. **What problems is Botpress solving and how is that benefiting you?** We’re trying to solve our “phone” problem: customers often call the shop, and now the bot can provide them with the key information they need, such as prices and the phone numbers for each department. This has made things better because only three people work in the shop, and we also handle truck unloading/loading, serving customers, and packaging goods for delivery. With all of that going on, sometimes nobody is able to pick up the main phone. ### 2. Easy-to-Use Chatbot Tool with Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus H. | Global Youth Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2026 **What do you like best about Botpress?** I like that Botpress is simple to use. It's easy to use regardless of whether I'm using a standard node or an autonomous node. Connecting the nodes is straightforward, and I can easily identify if there's a problem. The standard node is powerful for me as I use it a lot to integrate with other applications like Resend, Twilio, and WhatsApp API, and I also need to execute codes. The autonomous node helps in generating conversations on the chatbot. The initial setup of Botpress was very easy. **What do you dislike about Botpress?** I still fail to connect the workflows. Let's say I want to have a separate workflow for a quotation system and one for a price system to work together. It has been difficult to connect these flows as I created them separately. **What problems is Botpress solving and how is that benefiting you?** Botpress helps automate customer support, creating structured conversations that guide users to actions, and it's easy to use even when integrating with applications like Twilio and WhatsApp API. ### 3. Trustworthy AI for Public Services and Citizens **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime Ricardo L. | Jefe del Departamento de Políticas y Herramientas en materia de Transparencia, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Botpress?** Botpress makes it easy to build chatbots and integrate them into WordPress sites. Adding official sources for responses is straightforward, ensuring accurate and trustworthy communication. As a generative AI tool, it efficiently answers citizens’ questions about procedures, services, and regulations on transparency and access to information, using clear language for people without legal expertise. The platform is fast in delivering responses and keeps conversations fluid. Updates are simple to manage, and the reporting tools are very useful to track interactions and monitor resource usage. I also appreciate how easy it is to find text and video tutorials that help quickly learn how to manage and administer Botpress. **What do you dislike about Botpress?** In the free plan, it is not possible to select custom date ranges when generating reports, which limits the ability to analyze specific periods. Another downside is that conversations cannot be exported in an open format, making it harder to integrate the data into visualization tools like Looker Studio. Having these features available would greatly improve flexibility and reporting capabilities. **What problems is Botpress solving and how is that benefiting you?** Botpress helps us provide clear and fast answers to citizens of Oaxaca about the requirements needed to complete a procedure or request a public service. It supports the right of access to public information by ensuring that every response comes from the official knowledge base, making the information trustworthy and accurate. The most important benefit is that the platform allows us to offer this service 24/7, every day of the year. Later, by reviewing the interaction logs, we can understand the real needs of citizens and what they are looking for when visiting the state government portal. This has improved transparency, efficiency, and the overall quality of communication with the public. ### 4. Powerful Tool for Experiments with Some Usability Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Demetrio Alessandro T. | Manager dell’innovazione, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Botpress?** I find that Botpress has been very useful for my thesis project, especially because it provided an effective framework for managing various needs both at the graph level and in settings. Using Botpress was much more effective than designing it directly from scratch. I also appreciate the Rug system which works well and was the foundation of my thesis. **What do you dislike about Botpress?** It becomes a bit complex to visualize everything and getting lost among the arrows happens in an instant. Graphically, when it starts to become a bit more complex, you lose a bit. You must rightly break the bot into mini bots inside that connect to the main one. Finally, it is a complex tool that requires some training due to the technical terms. **What problems is Botpress solving and how is that benefiting you?** Botpress helped me in managing and automating processes for my thesis, providing a framework to organize needs at the graph level and settings. It was more effective than building from scratch. ### 5. Flexible Visual Flow Builder for Scalable, Human-Like Support **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad T. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Botpress?** What I like best about Botpress is its flexibility and powerful visual flow builder, which makes it easy to design intelligent, automated conversations without heavy coding. The ability to integrate with tools like WhatsApp, websites, and Make.com, along with AI-powered responses and knowledge base features, allows businesses to deliver fast, accurate, and scalable customer support while maintaining a human-like experience. **What do you dislike about Botpress?** One challenge with Botpress is that initial setup and advanced integrations can be complex for non-technical users, especially when configuring workflows, APIs, or external tools. Additionally, managing conversation logic at scale can become difficult without clear structure, and customization sometimes requires technical knowledge to achieve the desired user experience. **What problems is Botpress solving and how is that benefiting you?** Botpress solves the problem of managing high volumes of customer enquiries by automating responses and providing instant support across multiple channels. It helps streamline customer service, reduce response times, and ensure consistent, accurate information is delivered to users. For my use case, it benefits me by allowing 24/7 automated support, capturing customer enquiries efficiently, and integrating with tools like Google Sheets and Make.com to organise orders and follow-ups. This improves operational efficiency, enhances customer experience, and frees up time to focus on business growth. ### 6. Visual Flow Builder Makes Botpress Fast and Easy for Conversation Design **Rating:** 4.5/5.0 stars **Reviewed by:** Saba Gul B. | Undergraduate Student, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Botpress?** The most helpful part of Botpress is the visual flow builder. It makes creating and managing conversations straightforward without needing advanced coding skills. It also allows quick testing and changes which is useful when working on projects with limited time. **What do you dislike about Botpress?** One downside of Botpress is the learning curve at the start. Some features are not very intuitive and it can take time to understand how variables and conditions work together. Debugging can also feel a bit trial and error especially when building more complex flows. **What problems is Botpress solving and how is that benefiting you?** Botpress helps solve the problem of building chatbots quickly without needing to develop everything from scratch. It makes it easier to automate conversations and handle user questions in one place. This benefited me by saving time during a client project and allowing us to focus more on the chatbot’s content and user experience rather than technical setup. ### 7. Flexible Integrations, Highly Customizable, and Budget-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jaish M. | Software Engineer Internship, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Botpress?** It offers strong integration support, with multiple ways to integrate that provide flexibility for users. It also provides a high level of customization, with a wide variety of options such as LLMs and APIs. On top of that, it’s budget-friendly. **What do you dislike about Botpress?** The documentation could be more in-depth. Sometimes it’s hard to understand, and I find myself wishing certain parts were explained more clearly. there could be add flowchart and videos for easy to understand. **What problems is Botpress solving and how is that benefiting you?** It provides low-code infrastructure for chatbots. It offers high automation with customization. We previously used another platform for an AI chatbot, but we found it difficult to implement and integrate into our software. With Botpress, we can customize and fully automate the chatbot, and integrate it as per our use case, since it provides different types of integration methods. ### 8. Powerful and Easy to Use for Creating Chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Cristián Andrés V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Botpress?** I like the Botpress work interface because it is simple and fluid, allowing me to find the necessary components to generate agentic flows. I also value the wide range of available integrations, which allow for the creation of complex flows and actions. The documentation is very comprehensive, as is their YouTube channel where useful tutorials can be found for creating workflows and different applications to solve business problems. Additionally, the integration of standard nodes with default options reduces the costs of unnecessary calls to LLM APIs and perfectly complements the autonomous nodes for using LLM calls for more complex responses. Starting with Botpress was very easy due to its simplicity and power, making it very accessible compared to other platforms. **What do you dislike about Botpress?** I have encountered some difficulty when working with variables, the specific panel where variables are defined sometimes does not allow defining 'user variables' for necessary situations. That part of the interface can be a bit confusing. **What problems is Botpress solving and how is that benefiting you?** Botpress helps me create conversational agents efficiently, with a simple and powerful work environment, without the need to program or manage servers. ### 9. Botpress: Intuitive and Effective, But Limited in Images **Rating:** 4.0/5.0 stars **Reviewed by:** Kruzkeyath Ludomila M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Botpress?** I like that Botpress is an immediate and intuitive help to answer any question that students may ask. It is especially useful because it can attend to students asynchronously when I cannot be with them. I also like that a lot of documentation can be added to it and that it responds quickly to students' queries. The configuration of the nodes is very easy, which facilitates the use of Botpress in my work. **What do you dislike about Botpress?** What doesn't work well for me is that I haven't been able to add images. For example, requesting an image in the case of anatomy, it searches for it but doesn't display it. So, that's one of the major limitations I have with the bot. Additionally, I have problems with the variables and with the information flows, even though the nodes are very easy to handle. **What problems is Botpress solving and how is that benefiting you?** I use Botpress as a link between students and teachers, providing immediate and intuitive help to students' questions, guiding them when necessary. ### 10. Interactive No-Code Chatbots Made Easy—Plus Great WhatsApp Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Harshita G. | Assistant manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Botpress?** Botpress is a very interactive no-code tool that lets me create a chatbot easily, without having to dig into the technical stuff. The WhatsApp integration is also super easy. On the Plus plan, the conversation analysis helps my organisation understand clients better. **What do you dislike about Botpress?** One thing I dislike is that it charges an extra $20 for more than 500 messages and API calls. If someone only needs a little more than 500, it feels like you still have to pay $20, even though you might not use anywhere near that many. We used to pay $20 for 5,000 calls, so this change seems a bit expensive. **What problems is Botpress solving and how is that benefiting you?** We use Botpress with our clients to provide information about the latest schemes and the offers we provide. It also helps us store data and identify leads. ## Botpress Discussions - [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes - [Is it possible to translate the backend to german? Some of our clients would prefer that.](https://www.g2.com/discussions/31311-is-it-possible-to-translate-the-backend-to-german-some-of-our-clients-would-prefer-that) - 1 comment, 1 upvote - [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments - [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments - [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments - [View Botpress pricing details and edition comparison](https://www.g2.com/products/botpress/reviews/botpress-review-12957203?section=pricing&secure%5Bexpires_at%5D=2026-06-16+06%3A45%3A35+-0500&secure%5Bsession_id%5D=c0827485-97ec-427d-9a6e-265902820c36&secure%5Btoken%5D=57429d98c3c84b87f24c1d2c994c1b02d1ccd51d6197dfb9803650f8d74157e1&format=llm_user) ## Botpress Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Botpress Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Scalability and Performance - Generative AI Infrastructure** - AI High Availability - AI Model Training Scalability - AI Inference Speed **Prompt Engineering - Large Language Model Operationalization (LLMOps) ** - Prompt Optimization Tools - Template Library **Inference Optimization - Large Language Model Operationalization (LLMOps)** - Batch Processing Support **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Self-Service Experience** - Knowledge Base - Mobile Optimization - Personalization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Cost and Efficiency - Generative AI Infrastructure** - AI Cost per API Call - AI Resource Allocation Flexibility - AI Energy Efficiency **Model Garden - Large Language Model Operationalization (LLMOps)** - Model Comparison Dashboard **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Integration and Extensibility - Generative AI Infrastructure** - AI Multi-cloud Support - AI Data Pipeline Integration - AI API Support and Flexibility **Custom Training - Large Language Model Operationalization (LLMOps)** - Fine-Tuning Interface **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security and Compliance - Generative AI Infrastructure** - AI GDPR and Regulatory Compliance - AI Role-based Access Control - AI Data Encryption **Application Development - Large Language Model Operationalization (LLMOps) ** - SDK & API Integrations **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Usability and Support - Generative AI Infrastructure** - AI Documentation Quality - AI Community Activity **Model Deployment - Large Language Model Operationalization (LLMOps) ** - One-Click Deployment - Scalability Management **Guardrails - Large Language Model Operationalization (LLMOps)** - Content Moderation Rules - Policy Compliance Checker **Model Monitoring - Large Language Model Operationalization (LLMOps)** - Real-Time Performance Metrics **Security - Large Language Model Operationalization (LLMOps)** - Access Control Management **Gateways & Routers - Large Language Model Operationalization (LLMOps)** - Request Routing Optimization **Automation** - Customer Interaction Automation - Feedback Collection - 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