Botpress

By Botpress

4.5 out of 5 stars

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Botpress Reviews & Product Details

Pricing

Pricing provided by Botpress.

Pay-as-you-go

Free
Per Month

Botpress Media

Botpress Demo - Conversation Studio
Design your conversations using our visual builder.
Botpress Demo - Analytics
Analyze your conversational experiences to improve
Botpress Demo - Automatically Translate Conversations
Build a conversational experience that understands every user's language and automatically translates your content to match.
Botpress Demo - Emulator
Test your chatbot using our built-in emulator and debugger.
Botpress is a user-friendly platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots and agents.
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Botpress is a user-friendly platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots and agents.
Botpress for customer support demo
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Botpress for customer support demo
Botpress in 120 seconds
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Botpress in 120 seconds
What is Botpress?
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What is Botpress?
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Botpress Reviews (484)

Reviews

Botpress Reviews (484)

4.5
484 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise Botpress for its ease of use and flexible visual flow builder, which allows both technical and non-technical users to create chatbots quickly and intuitively. The platform's strong integration capabilities with various channels enhance its appeal, enabling seamless deployment across multiple platforms. However, some users note that the initial setup can be complex for beginners.

Pros & Cons

Generated from real user reviews
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Vijay K.
VK
Associate Consultant
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Good platform for building chatbots"
What do you like best about Botpress?

I like that Botpress makes it easy to build chatbots without too much coding. The interface is simple, and you can see how the flow works step by step. It’s flexible, and I can customize the bot to answer questions the way I want. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Sometimes setting up advanced features takes time and needs more learning. It would be nice if there were more ready-to-use templates or examples for beginners. Review collected by and hosted on G2.com.

Muhammad A.
MA
SPS
Consumer Services
Small-Business (50 or fewer emp.)
"Botpress: Flexible, Smart, but Not Beginner-Friendly"
What do you like best about Botpress?

Botpress combines flexibility with ease of use: it’s open-source, highly customizable for developers, yet has a visual flow editor that makes building chatbots simple for non-technical users. It comes with built-in NLP, supports multiple channels, and provides analytics and debugging tools—all in one platform. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I felt a bit complex to set up and manage, especially for beginners, and some features require more technical knowledge than other chatbot platforms. Also, hosting and scaling it yourself can be tricky compared to fully managed solutions. Review collected by and hosted on G2.com.

Nataporn C.
NC
IT Support
Information Technology and Services
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Powerful Visual Editor and AI Integration for Rapid Chatbot Development"
What do you like best about Botpress?

I love its visual flow editor and the native AI integration, which allow for building highly complex, human-like chatbots very quickly. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Complex for beginners, limited documentation for advanced features, and potential high costs at scale. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
TB
Small-Business (50 or fewer emp.)
"Botpress is a good option for small businesses."
What do you like best about Botpress?

What I liked most about Botpress is its simplicity and the number of features it has. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

What I liked the least is the somewhat high price for the plus version (the one I bought) and at times I found a lack of versatility in some features. Review collected by and hosted on G2.com.

Tim L.
TL
Legion - Operations Lead
Small-Business (50 or fewer emp.)
"Powerful tool"
What do you like best about Botpress?

Botpress is both powerful and user friendly - there isn’t much you can’t do if you put your mind to it. It has the capability. I love that there is a large user base in the discord and the community openly helps each other. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

It would be nice if there was a bit more support from human agents but at the same time there is extensive documentation and the large discord community. And the purpose after all is automation, right? Review collected by and hosted on G2.com.

Chris F.
CF
Director
Small-Business (50 or fewer emp.)
"Powerful AI agent infrastructure allowing custom programming and granular control"
What do you like best about Botpress?

The detailed configuration and control you have over models and flow of your AI. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I felt that the documentation could have been more thorough. Review collected by and hosted on G2.com.

Wilson C.
WC
Quality Assurance Manager
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Pros & Cons of Botpress"
What do you like best about Botpress?

Botpress interface is very user-friendly, the visual flow builder is sleek and intuitive, allowing creators to map out conversations with drag-and-drop ease. Real-time testing ensures instant feedback, making debugging and iteration seamless. Botpress also boasts a vibrant and knowledgeable developer community. Support is readily available through active Discord channels, weekly office hours, and a growing library of tutorials and documentation. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

While the flow builder is powerful, it can be overwhelming for those new to chatbot development. Navigating its logic-based structure and mastering advanced features may require a solid technical foundation or dedicated onboarding time. Review collected by and hosted on G2.com.

Mia F.
MF
Co-Founder, CPO
Small-Business (50 or fewer emp.)
"Built a ready to go Bot with database to test product idea"
What do you like best about Botpress?

It was great and easy to upload files and built a workflow for the conversation of bot-user. It worked quite well and we had some nice explanation videos. We could test fast and effective Review collected by and hosted on G2.com.

What do you dislike about Botpress?

We are not sure, if it is scalable to a lot of real customers, using it simultaneously. Review collected by and hosted on G2.com.

Rehanaa C.
RC
Lead Technical Specialist
Enterprise (> 1000 emp.)
"Botpress Makes Chatbot Building Smarter"
What do you like best about Botpress?

Botpress is a flexible and developer-friendly chatbot platform. I really like the visual flow builder and how easy it is to customize conversations. Its NLP capabilities are strong, and the integrations with platforms like WhatsApp, Messenger, and Slack make it very versatile. The open-source nature also gives more control compared to closed platforms. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

It requires some technical expertise to set up and manage, especially when self-hosting. For non-technical users, the learning curve can feel steep. Some advanced features feel more suited to developers rather than business teams. Review collected by and hosted on G2.com.

Harshita D.
HD
React JS developer
Mid-Market (51-1000 emp.)
"Easient way to create AI chatbots"
What do you like best about Botpress?

the video and documentation links given with every card. if helped me get a quick walkthrough of the card I need to use. Also the usage section, It helps us track our usage for better maintainability. Also the customer support helped me a lot via discord and mails. The implementation of different cards is very easy and user friendly Review collected by and hosted on G2.com.

What do you dislike about Botpress?

There are constant changes in the UI; for example, today we are working, and tomorrow the UI will change. but for good Review collected by and hosted on G2.com.

Questions about Botpress? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Frank D.
FD
Frank Dase
Last activity over 5 years ago

Is it possible to translate the backend to german? Some of our clients would prefer that.

GU
Guest User
Last activity 7 months ago

Is Botpress good?

Pricing Options

Pricing provided by Botpress.

Pay-as-you-go

Free
Per Month

Plus

$89.00
Per Month

Team

$495.00
Per Month
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Botpress Features
Customization
Control
Route To Human
Live chat
Integrations
Branding
AI Text Generation
AI Text Generation
AI Text Summarization
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Botpress