Botpress

By Botpress

4.5 out of 5 stars

How would you rate your experience with Botpress?

Compare this with other toolsSave it to your board and evaluate your options side by side.
Save to board

Botpress Reviews & Product Details

Pricing

Pricing provided by Botpress.

Pay-as-you-go

Free
Per Month

Botpress Media

Botpress Demo - Conversation Studio
Design your conversations using our visual builder.
Botpress Demo - Analytics
Analyze your conversational experiences to improve
Botpress Demo - Automatically Translate Conversations
Build a conversational experience that understands every user's language and automatically translates your content to match.
Botpress Demo - Emulator
Test your chatbot using our built-in emulator and debugger.
Botpress is a user-friendly platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots and agents.
Play Botpress Video
Botpress is a user-friendly platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots and agents.
Botpress for customer support demo
Play Botpress Video
Botpress for customer support demo
Botpress in 120 seconds
Play Botpress Video
Botpress in 120 seconds
What is Botpress?
Play Botpress Video
What is Botpress?
Product Avatar Image

Have you used Botpress before?

Answer a few questions to help the Botpress community

Botpress Reviews (484)

Reviews

Botpress Reviews (484)

4.5
485 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise Botpress for its ease of use and flexible visual flow builder, which allows both technical and non-technical users to create chatbots quickly and intuitively. The platform's strong integration capabilities with various channels enhance its appeal, enabling seamless deployment across multiple platforms. However, some users note that the initial setup can be complex for beginners.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Luke N.
LN
Shipping Department
Small-Business (50 or fewer emp.)
"Simplifies Customer Service with Simple Setup"
What do you like best about Botpress?

I like that Botpress is very simple to configure with great resources and a support team that stands out. Once I understood the basics, I could build simple bots in minutes, which is incredibly useful. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I don't like that it updates frequently and there tends to be a lot of out of date documentation and resources. Review collected by and hosted on G2.com.

"Facilitate the Construction of Chatbots with Excellent Customization Capabilities"
What do you like best about Botpress?

I love the ease of building configured workflows in Botpress. I really enjoy the available dashboard and the ease of customizing them, which makes task creation and management much more efficient and tailored to my needs. Additionally, the integration of Botpress with platforms like WordPress and tools like Make.com works seamlessly, facilitating implementation and continuous use in different web environments. The initial setup was very simple, allowing me to start working quickly without complications. For these reasons, I am very satisfied with Botpress and highly recommend its use, considering it an excellent option for developing chatbots and artificial intelligence agents for web pages. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Transparency in building professional chatbots could be improved. I would like to have better explained resources, especially in the use of different cards like carousel and the part of agents with autonomous nodes. Review collected by and hosted on G2.com.

TH
IT Coordinator
Small-Business (50 or fewer emp.)
"Customizable Workflows, Easy Setup, Needs Better Error Guidance"
What do you like best about Botpress?

I like the customization that Botpress offers for workflows and setting up the studio. It's great that I'm able to inject my own flows to create something truly unique and not be bound by an interface. The studio is user-friendly, which I really appreciate. The initial setup of Botpress was easy. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

When a workflow that is built is broken due to logic, it could be a little more obvious about where to look for a fix or even suggest what to fix. Review collected by and hosted on G2.com.

Verified User in Real Estate
GR
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"No-Code Freedom with Interface-Friendly Design and Must-Have Integrations"
What do you like best about Botpress?

The freedom and the no-code part of it. Also, it is a very 'interface' friendly tool. Integrations are also a must have, as i use it to get the output from the ia agent directly to g-sheets Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Its not easy to test the agent with a specific user (using tables) Review collected by and hosted on G2.com.

Álvaro M.
ÁM
Community Manager y Diseño web
Small-Business (50 or fewer emp.)
"Good option for building chatbots with flexibility, although with a learning curve"
What do you like best about Botpress?

What I value most about Botpress is the flexibility it offers for creating customized chatbots. The interface is quite intuitive once you get familiar with it and allows for designing complex conversations in a modular way. I find it positive that it has an active community and plenty of documentation, which makes it easier to find examples and solutions. Additionally, the focus on AI makes the bots more natural in their responses, which enhances the user experience. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

The main challenge I find is the learning curve: at the beginning, it can be a bit overwhelming if you don't have prior experience with similar platforms. Another point to improve would be the integration with certain external tools, which requires additional steps and is not always so straightforward. Review collected by and hosted on G2.com.

Ranjit Kumar P.
RP
CMO
Hospitality
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Great platform for building AI-powered chatbots"
What do you like best about Botpress?

Botpress makes it really easy to create and manage conversational AI without needing deep technical knowledge. The drag-and-drop interface is smooth, and it integrates well with different platforms. I also like that it is highly customizable, scalable, and supports natural language understanding, making the bots feel more human-like. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

There is a slight learning curve at the beginning for someone completely new to chatbot platforms, and documentation could be a little more beginner-friendly. However, once you get the hang of it, the platform is very powerful and reliable. Review collected by and hosted on G2.com.

Muzammil M.
MM
Founder – Muzammil Graphic | Interior and Graphic Designer | Transforming Spaces and Brands Visually
Graphic Design
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Seamless Experience with Bootpress CMS"
What do you like best about Botpress?

The best part about Botpress is its user-friendly interface and flexibility. I don’t need to be a hardcore developer to build and customize chatbots. The drag-and-drop flow builder makes it really simple to create conversations, and the documentation is clear enough to help me whenever I get stuck. I also like how it integrates smoothly with different platforms, so I can deploy my bots anywhere without hassle. Overall, it gives a seamless and professional experience without overcomplicating things Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Sometimes the initial setup feels a bit complex, especially for beginners, but once you get used to it, things run smoothly Review collected by and hosted on G2.com.

Oscar S.
OS
CEO
Small-Business (50 or fewer emp.)
"Flexibility and Customization Without Limits"
What do you like best about Botpress?

I love the flexibility and level of customization that Botpress allows. Being an open-source tool, I have the freedom to program and connect almost any other tool, which greatly increases the possibilities for customization. This gives me great control over the new functionalities I can implement. The sky is the limit when it comes to the connections and functionalities I can create. Additionally, Botpress has an assistant and an agent with smart goals ready to use, which greatly facilitates our daily work. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I find it necessary that you implement and develop a unified inbox. Review collected by and hosted on G2.com.

"Solid Performer, Minor Setup Challenges"
What do you like best about Botpress?

I find Botpress to be effective in providing my users with valuable answers to their questions, especially when they want to learn more about our products and services. The capability to set up a chatbot that can answer users' simple questions effectively and deliver accurate answers has been beneficial to my work. This feature of responding to user inquiries efficiently enhances user experience by offering them relevant information they might not easily find on the website. Additionally, I appreciate how AI support assisted me through the setup process, particularly when it came to configuring the knowledge base and chatbot workflow despite some initial challenges. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I found the setup process for Botpress to be not as straightforward as I had hoped. Although AI assisted me in getting through it, particularly setting up the knowledge base and chatbot workflow, the process wasn't intuitive. Additionally, I couldn't figure out how to initiate the workflow without user interaction, such as having the user say 'hi' or enter something first. This requirement for initial interaction seemed like an unnecessary step that I wish could be streamlined to help users more effectively follow the trail of picking categories and asking the questions they need. Review collected by and hosted on G2.com.

IA
"Effortless Automation, Needs Better Integration"
What do you like best about Botpress?

I find the AI agent in Botpress to be particularly beneficial for managing customer support. It excels at answering FAQs efficiently, which helps in providing immediate responses to clients. This capability significantly satisfies our clients with the way their queries are handled. Additionally, the automatic response feature enhances my experience by providing prompt and relevant answers, ensuring a smooth interaction flow. I also appreciated how simple and direct the initial setup process was, making it easy to integrate Botpress into our existing systems. Overall, the ease of use and effectiveness of AI responses make Botpress a valuable tool for customer support operations. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I find it challenging to link Botpress to WhatsApp, and I'm unsure how to do it while using the free version. Review collected by and hosted on G2.com.

Questions about Botpress? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
Last activity 7 months ago

Is Botpress good?

Frank D.
FD
Frank Dase
Last activity over 5 years ago

Is it possible to translate the backend to german? Some of our clients would prefer that.

Pricing Options

Pricing provided by Botpress.

Pay-as-you-go

Free
Per Month

Plus

$89.00
Per Month

Team

$495.00
Per Month
Botpress Comparisons
Product Avatar Image
Voiceflow
Compare Now
Product Avatar Image
Typebot
Compare Now
Product Avatar Image
Drift
Compare Now
Botpress Features
Customization
Control
Route To Human
Live chat
Integrations
Branding
AI Text Generation
AI Text Generation
AI Text Summarization
Product Avatar Image
Botpress