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Bitrix24 Reviews & Product Details - Page 3

Bitrix24 Overview

What is Bitrix24?

Bitrix24 is an online workspace featuring tools designed to help you run your business easier and more efficiently. We’ve got task and project management tools, CRM, chats, video calls, website builder, telephony, CRM marketing and analytics, and so much more. Additionally, Bitrix24 includes an AI assistant located throughout the product to further enhance your productivity and streamline your workflow. The beauty of Bitrix24 is that all of these otherwise individual tools are conveniently packaged in a single online service, seamlessly integrated with each other, and available to you via a standard browser version, desktop app, or mobile app.

Bitrix24 Details
Product Website
Languages Supported
German, English, French, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

Bitrix24 is a free collaboration platform with CRM, tasks, projects, documents, messaging, and much more.

How do you position yourself against your competitors?

Unlike most similar services, Bitrix24 features a COMPLETE set of tools for modern businesses. Once you get Bitrix24, you can simply drop any other software you've been using before because Bitrix24 will easily replace it all.

Another huge difference is the pricing - Bitrix24 allows you to have an UNLIMITED NUMBER OF USERS on the free plan. And it is indeed free - no trial period, no expiration date.

If you feel like upgrading to a paid plan, you’ll be pleasantly surprised by the lack of per-user pricing. Bitrix24 plans simply have a user limit - grow all you want within that limit and upgrade only when you're ready.

Finally, Bitrix24 is available in either CLOUD or SELF-HOSTED version. The latter is geared mainly towards SMEs and large enterprises.

Trusted by 15,000,000+ companies around the world, Bitrix24 also holds the unofficial title of the world's most popular CRM system.


Seller Details
Seller
Bitrix24
Company Website
Year Founded
1998
HQ Location
Alexandria, Virginia
LinkedIn® Page
www.linkedin.com
203 employees on LinkedIn®
Description

Bitrix
4 is software that helps companies and entrepreneurs increase their efficiency internally and externally. Our platform offers CRM, Contact Centre, Website builder, Online shop, Marketing campaigns, and other sales tools. In addition, there are safe intranet, task and project management, real-time file sharing and storing, communications tools, and organization. HR essentials and AI are built into the Bitrix
4 structure. Bitrix
4 is an initiative of Bitrix, Inc. initiative launched as a cloud-based service in April
01
. Now it is available in the cloud and on-premise. In
0
4 our company has more than 15 million organizations. Bitrix
4 takes pride in serving customers from small organizations to Fortune 500 companies.


Vlad K.
VK
Overview Provided by:

Recent Bitrix24 Reviews

Ankit D.
AD
Ankit D.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great Project Management Tool"
It's multi-functional, fast and quite engaging. The interface is very attractive. It's easy to automate tasks, set task reminders, communicate with...
Petar Andrija S.
PS
Petar Andrija S.Small-Business (50 or fewer emp.)
0.5 out of 5
"overkill for our needs"
easy jump start only with registration with gmail is giving full access even extended with higher then free features
CH
Carlos H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Herramienta Colaborativa para empresas"
Su facilidad de uso y fácil implementación, además de su integración con otras herramientas
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Bitrix24 Media

Bitrix24 Demo - Bitrix24_CRM.png
Complete control over your sales process – from lead acquisition to customer service.
Bitrix24 Demo - Bitrix24_Tasks.png
A full set of project management tools: Kanban board, Gantt chart, Scrum, work time tracking, reports, and more.
Bitrix24 Demo - Bitrix24_Collaboration.png
Everything you need to organize online collaboration for your team – chat, video calls, file storage, calendar.
Bitrix24 Demo - Bitrix24_Sites.png
A no-code website builder to help you create beautiful sites and landing pages integrated with your CRM.
Bitrix24 Demo - Bitrix24_HR.jpg
A wide range of tools to help you see how much and how well your team works, in the office or remotely.
Bitrix24 Demo - Bitrix24_Mobile.png
Manage your team, sales, and projects on the go with our mobile app.
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Video Reviews

554 Bitrix24 Reviews

4.1 out of 5
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554 Bitrix24 Reviews
4.1 out of 5
554 Bitrix24 Reviews
4.1 out of 5

Bitrix24 Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Bitrix24Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Juliane M.
JM
Assistente de marketing
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bitrix24?

I can manage different projects in the same place because the platform has a lot of features to understand the use of my time and what I have to do. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

I'd like more features in free plan, like recorrent tasks Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

I can see all my tasks and projects quickly and I can manage my time and deadlines to do what I need to. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for your positive feedback! We're glad Bitrix24 helps you manage your projects and time efficiently. We appreciate your suggestion about adding more features to the free plan and will consider it for future updates.

Andres F.
AF
Consulting Chief
Consulting
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Bitrix24?

Bitrix started out as a great option for managing clients, the free version had enough so that a freelancer or a small project could work well and then scale to other paid licenses. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Currently, Bitrix charges you for everything, even to be able to view PDF files sent through a chat, in each update its developers remove functions that were free to make them paid, a rather unethical practice with the end consumer to whom they change the terms from one moment to the next it turns out to be hypocritical and lying. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Use Bitrix to manage clients and projects, but over time the cost-benefit ratio was not sustainable, currently there are better options on the market at much more comfortable prices, in fact there are even models with a single payment for life. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for sharing your feedback on Bitrix24. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out.

BM
Tech Lead
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
What do you like best about Bitrix24?

crm, Automation , Managing Leads and Deals , Invoice and Digital Signature. Easy Email Configuration. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

It is a generic CRM so if you want to choose a specific task to do there may be other crm thats define your business need better way. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 Solving my client management system. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Tinu E.
TE
Project Director
Media Production
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Bitrix24?

Bitrix24 is a software that helps you manage your customers, your support team, your communication, your teamwork, your files, and your email campaigns

It is very affordable and great for new businesses and small budgets

Bitrix24 has many features, such as tasks, customer management, online storage, online shop, and website maker

It is very good at managing your leads and you can create your own support system with it. You can also communicate and work with your team directly in the software Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Bitrix24 is hard to learn and has too many features that can confuse you. It can be slow and have errors sometimes and some features do not work well with each other. Bitrix24 is more costly than other similar software when you pay for it. It also has some limits on space, email campaigns, and automation for the cheaper plans. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Managing customers and sales better and faster

Talking and working with team and clients on different ways and places is easy

Planning and doing projects and tasks with clear aims and times is simple

Making business processes and workflows easier and better

Creating and managing online image and marketing campaigns Review collected by and hosted on G2.com.

Randall R.
RR
Mediator and Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Bitrix24?

It is easy to customize customer DaraBase. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The phone/messaging queue is less than useful at times for tracking contacts. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Tracking customers and products. Tracking communication with customers. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users.

Clayton A I.
CI
Senior Partner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bitrix24?

After testing several CRMs, Bitrix24 provided an outstanding number of features with the ease of use that we need in our accounting firm. Due to our frequency of use, we had to engage customer support to integrate apps that we use. The ease of implementation was simple as 1-2-3. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

In order to get the best out of Bitrix24, I decided on a paid plan quickly. I wish the trial period was longer or possiblly a demo account was available to train my staff. Our frequency of use is up and our results are profitable. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 is solving our need to keep financial projects on track. In addition, the ability to share with external users (our clients) helps to keep the clients informed on our progress, tasks, requests for information, and more. Review collected by and hosted on G2.com.

Hasan Z.
HZ
Chief Executive Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Bitrix24?

Ease of Use, Number of Features, No Per User or per module charges Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Support is not good must improve it , call based support will be good to have Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Effective communication and tracking Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Hasan.

Rafael I.
RI
IBA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Bitrix24?

Bitrix24 Always is making improvements and give us outdaning support Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

No timing for development tickets for solving product issues. For product issues affecting client a timing for solution is needed. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 is the tool to run a company Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for your review and for sharing your experience with Bitrix24! We're delighted to hear that you appreciate our continuous improvements and support. Your positive feedback motivates us to keep enhancing our platform. We're committed to providing you with the best tools and support to ensure your success.

Verified User in Consumer Services
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Bitrix24?

nothing much honestly probably the fact that is cheap Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

the crm is slow lacks lots of features and the support team lacks experience and knowledge to solve issues and takes forever to respond Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

the only thing that is a positive is that i can rent numbers and create deals from calls i receive from those numbers. this is not without call problems and bugs Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

Thank you for sharing your feedback on Bitrix24. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out.

Vanessa D.
VD
Engineering Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Bitrix24?

Employee management and kanban for task management are the system's finest features, although CRM addons for sales, project management, and many more modules are also available. This helps you to collaborate more effectively with your colleagues because everything you need is accessible via a side menu. This is a really handy piece of software with powerful features that will assist you in doing your work more efficiently. I like being able to correctly plan tasks, have a clear timetable, and promptly obtain help with the work process. What I like best is that it is an all-in-one tool that helps with work management and team interaction, and it also includes video conference capacity. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Bitrix24 is frequently too complex for average users; in order to utilize the system, you must have strong project management experience; therefore, while there are various courses, learning materials are necessary to completely comprehend them. It's not as simple to use as other apps that let me talk rapidly and comprehend the structures. The ability to adjust some layouts would be great if I had more options to personalize things to my desire. Another negative is that the specialist support is pretty limited if you have the free edition, so you must search for a solution when there is a problem. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

I use Bitrix24 to manage my projects and organize everything properly; you can share files, collaborate and communicate with colleagues in various ways; with so many different systems, you frequently have to manage different parts of your business; and BITRIX24's calendar feature makes it easy to delegate tasks to employees and highlight activities. Working with all team members in project management may be quite beneficial; workflows are more structured, everyone has access to the same information, and you can see which tasks have already been performed by whom; we must also confess that productivity has substantially increased. Review collected by and hosted on G2.com.