Bitrix24 Reviews & Product Details

Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place.

Product Website

Seller

Bitrix24

Discussions

Bitrix24 Community

Languages Supported

German, English, French, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Vlad Kovalskiy (Digital Marketing at Bitrix24)

Pricing

Pricing provided by Bitrix24.

Basic

$49.00

5 Users Per Month

View More Pricing Information

Bitrix24 Integrations

(25)

Verified by Bitrix24

Bitrix24 Media

Whether you're communicating with your customers, launching marketing campaigns, or acquiring new leads, it's always nice to have a choice of how you do that – and Bitrix24 omnichannel CRM software gives you that choice.

Set tasks, manage deadlines, collect reports, track KPIs, and run projects from wherever you are.

Use our chat to quickly exchange messages and files. Make video calls to have a group discussion, daily planning meeting, or presentation.

Get the most out of every video call and increase the productivity of your online meetings with CoPilot Follow-Up.

Bitrix24 CoPilot transcribes your video calls and analyzes them, providing you with a call summary and a list of recommendations for further improvement.

Bitrix24 Demo - Bitrix24_Communications.png

Make the most of your resources with Booking – an ideal tool for beauty salons, clinics, rental services, or any other business that relies on appointments. Integrated with our CRM, this tool allows you not only to keep your calendar full, but also retain clients.

Official Downloads

(1)

edit

Bitrix24 Presentation

G2 reviews are authentic and verified.

Here's how.

Aashish S.

Online Education Consultant

Small-Business (50 or fewer emp.)

2/17/2026

"Customizable Portal and CRM Attachments That Keep Follow-Ups on Track"

4.5/5

What do you like best about Bitrix24?

Followup schedules, attachment option in CRM, customisable portal options Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Nothing in particular, but the user interface could have been more attractive and visually appealing. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Aashish.

Miguel Ángel M.

Chief Information Security Officer

Mid-Market (51-1000 emp.)

12/9/2025

"Easy to Use and Understand, Ideal for the User"

5/5

What do you like best about Bitrix24?

Its ease of handling and understanding with the user Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Lack of tools or third-party add-ons that are paid but very complex Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Hola Miguel! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback.

Garry B.

Customer support manager

Small-Business (50 or fewer emp.)

10/29/2025

"The unique standard platform for CRM"

4.5/5

What do you like best about Bitrix24?

It social intranet that enable team members to connect,share information and collaborate in a more engaging way Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The customer support with slow response time and resolution Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Garry. We look forward to continuing to support your firm's growth and success.

Rafeal C.

Customer service manager

Small-Business (50 or fewer emp.)

10/20/2025

"The robust powerful platform for sales management"

5/5

What do you like best about Bitrix24?

It mobile accessibility that allow user to access with mobile app and communicate with members on the go Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The performance issues that is experienced which includes slow loading Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Rafeal!

Grigor B.

Founder

Telecommunications

Small-Business (50 or fewer emp.)

6/10/2025

"Good functions, poor UI/UX"

2.5/5

What do you like best about Bitrix24?

Only one platform for any business. It has a lot of different components that any company might use, all in one platform. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The UI/UX is poor. The windows and layouts and the overall design is quite old and needs polishing and more freedom of UU changes by the user. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 helps me have an Omni channel contact center that is easy to integrate to our website, social media channels. The best part is that Bitrix24 has a client app for windows, mac, ios and android which means that we don't have to open a web page to be online to receive customer messages. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Hi Grigor! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Marinos M.

Communications, Marketing and Advertising Consultant

Marketing and Advertising

Mid-Market (51-1000 emp.)

4/15/2024

"Useful but with many glitches and limitations"

3/5

What do you like best about Bitrix24?

Playful User Environment, good with reminders and with tracking the progress of the Lead Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Very restrictive to the normal user. Only the super admin has the ability to chnage some settings. Support is only available for the Super Admin and it's outsourced to third-party companies.

In our case the Managing Director is the Super Admin, so we as Users don't have any access to customize our workflow. So it's not convenient to bother the MD to ask for changing the settings. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

It helps me keep track of my Leads and set reminders for follow ups etc. It also syncs with your emails so email communication is tracked in the Customer's feed. But there's a lot of glitches that the emails from one client go to the account of a different client. It's very strange why that happens. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Thank you for sharing your experience with Bitrix24, Marinos! We understand the importance of user customization and will take your feedback into consideration for future updates to our platform.

Garnter P.

Customer support manager

Small-Business (50 or fewer emp.)

10/28/2025

"The ultimate tool for sales management"

5/5

What do you like best about Bitrix24?

It collaboration tools which includes task management,file sharing and video conferencing Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Performance issues such as slow loading time Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Thank you for sharing your valuable feedback on your daily use of Bitrix24.

Unni R.

Small-Business (50 or fewer emp.)

1/22/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy-to-Use UI and Navigation, Though Limited Room for Improvement"

3.5/5

What do you like best about Bitrix24?

Ease of use and UI which make its so easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Nothing to be specific .But the overall scope of improvementi is less Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Thank you for sharing your feedback on your daily use of Bitrix24, Unni!

Mohammed Y.

Outbound Marketing Manager

Small-Business (50 or fewer emp.)

10/3/2025

"Good easy to use CRM"

5/5

What do you like best about Bitrix24?

Easy to use CRM tool and has good features which supports our sales, marketing and project team Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

uninformed downtime and sometimes, it lags too much. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Mohammed!

Yoshio R.

Bussines Development Representative

Information Technology and Services

Small-Business (50 or fewer emp.)

9/17/2025

"The best CRM I have known"

5/5

What do you like best about Bitrix24?

I use Bitrix every day to optimize my workflows, it is precise, fast, and I love its interface. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

They should have more funds to put on the main screen. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Yoshio! We're here to support your continued success with Bitrix24 and are keen to make your experience even better.