Bitrix24 Reviews & Product Details

Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place.

Product Website

Seller

Bitrix24

Discussions

Bitrix24 Community

Languages Supported

German, English, French, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Vlad Kovalskiy (Digital Marketing at Bitrix24)

Pricing

Pricing provided by Bitrix24.

Basic

$49.00

5 Users Per Month

View More Pricing Information

Bitrix24 Integrations

(25)

Verified by Bitrix24

Bitrix24 Media

Whether you're communicating with your customers, launching marketing campaigns, or acquiring new leads, it's always nice to have a choice of how you do that – and Bitrix24 omnichannel CRM software gives you that choice.

Set tasks, manage deadlines, collect reports, track KPIs, and run projects from wherever you are.

Use our chat to quickly exchange messages and files. Make video calls to have a group discussion, daily planning meeting, or presentation.

Get the most out of every video call and increase the productivity of your online meetings with CoPilot Follow-Up.

Bitrix24 CoPilot transcribes your video calls and analyzes them, providing you with a call summary and a list of recommendations for further improvement.

Bitrix24 Demo - Bitrix24_Communications.png

Make the most of your resources with Booking – an ideal tool for beauty salons, clinics, rental services, or any other business that relies on appointments. Integrated with our CRM, this tool allows you not only to keep your calendar full, but also retain clients.

Official Downloads

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Bitrix24 Presentation

G2 reviews are authentic and verified.

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Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

1/23/2026

"Bitrix: All-in-One CRM with Automated Pipelines and Complete Client History"

4.5/5

What do you like best about Bitrix24?

Main thing I like about Bitrix is that you can use it manage multiple things including Lead Pipeline, Deals, Tasks & Projects inside one software.

Plus being able to connect multiple tools, so all of the client emails, calls etc. are automatically attached to the customer record (making it way easier to see the conversational history)

Also, you can have different automations set for each stage in the pipelines. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

It seems an overkill at first, but it mainly seems to be SMB CRM + Project Management + Sales Management Software (but you can't do full email automation based on lead stages in this one - for which you have to use other dedicated email marketing software) Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs.

Sourabh C.

Senior Software Developer

Small-Business (50 or fewer emp.)

10/27/2025

Guest users or non-business users of the software, not included in G2 scores.

"Bitrix24 Review"

5/5

What do you like best about Bitrix24?

I am using Bitrix24 from long time and i like the project management and team collaborations tool with the help of it my team can collaborate and use built in chat, video call facility. we can also build website and landing pages and many more. its ease to implement and have best customer support. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

It provide us the affordable pricing and documentation management tools, we can also use it for the team meeting and attendance tracking. Nothing to dislike about it. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you so much for taking the time to share your detailed feedback on Bitrix24, Sourabh. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company.

Christina D.

Recruitment Call Operations Manager

Staffing and Recruiting

Small-Business (50 or fewer emp.)

11/7/2025

"Bitrix24 for team collaboration."

4.5/5

What do you like best about Bitrix24?

Bitrix24 is well suited for collaboration and customer relationship management. The product makes it easy for us to communicate with our team and customers. It ensures secure file sharing and integrates well with productivity tools. The software enhances granular access management and has a reliable cross platform support. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The software is very intuitive and easy to implement. I have nothing against it. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hi Christina! Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs.

GABRIEL V.

Diretor

Small-Business (50 or fewer emp.)

2/2/2026

"Fantastic Commercial Funnels Tunnel"

4/5

What do you like best about Bitrix24?

The sales funnel tunnel: I think that's fantastic. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

I miss a flow of activities that helps maintain focus. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hi Gabriel! Thank you for sharing your valuable feedback on your daily use of Bitrix24.

Safin G.

SDE

Information Technology and Services

Mid-Market (51-1000 emp.)

1/29/2026

Guest users or non-business users of the software, not included in G2 scores.

"Bitrix24’s All-in-One Feature Set Keeps Everything Under One Roof"

4.5/5

What do you like best about Bitrix24?

The most helpful thing about Bitrix24 is its wide variety of features such as CRM, collaborations, project management, HR solutions etc helping organization reducing juggling among purchasing and maintaining separate softwares Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

There is nothing as such so far which i dislike about Bitrix24. Its pretty easy to integrate and navigate. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you so much for taking the time to share your detailed feedback on Bitrix24, Safin. We look forward to continuing to support your business's growth and success.

Juliane M.

Assistente de marketing

Small-Business (50 or fewer emp.)

6/21/2024

"Easy to use and really complete"

5/5

What do you like best about Bitrix24?

I can manage different projects in the same place because the platform has a lot of features to understand the use of my time and what I have to do. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

I'd like more features in free plan, like recorrent tasks Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for your positive feedback! We're glad Bitrix24 helps you manage your projects and time efficiently. We appreciate your suggestion about adding more features to the free plan and will consider it for future updates.

Verified User in Executive Office

Small-Business (50 or fewer emp.)

10/8/2025

"Evaluation of the Management and Communication Platform for Modern Teams"

3.5/5

What do you like best about Bitrix24?

Offers advanced CRM features even in the free plan. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Resources such as advanced automations, detailed reports, and technical support are restricted. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

It helps keep the team aligned, organize projects clearly, and efficiently track clients. I like the ability to create automated workflows and the integration between modules, which greatly facilitates daily tasks. Although it is a powerful platform, I recognize that the interface can be a bit confusing at first, and some translations still leave something to be desired. But over time, I discovered the right features for my work style. Today, Bitrix helps me solve problems like lack of organization, excess of disconnected tools, and difficulty in tracking processes — all with more control and productivity. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

Rakshitha G.

Business Consultant

Mid-Market (51-1000 emp.)

10/6/2025

"Bitrix 24 Tools"

5/5

What do you like best about Bitrix24?

Bitrix 24 combines a bunch of tools like CRM, Task and Project Management, Document sharing and Time tracking etc Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

sometimes we feel hard to find what we need and sometimes tools are hidden inside other tools, making it time-consuming to discover or use them properly. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24, Rakshitha.

Jose P.

CEO and Cofounder at Expansion Americas

Small-Business (50 or fewer emp.)

12/9/2025

"Easy-to-Use with Excellent Sales Visibility"

4.5/5

What do you like best about Bitrix24?

I like the easy interface and ease of use of Bitrix24. The dashboard offers great visibility, which is really helpful. It's a great tool for managing sales and also works well for account-based management. The initial setup was very easy and didn't require any code or hiring an agency. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

I think Bitrix24 could improve in terms of sales and marketing insights and syncing with Outlook. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Jose! We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Oyunzaya B.

manager

Mid-Market (51-1000 emp.)

10/27/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"CRM Features Exceed Expectations"

5/5

What do you like best about Bitrix24?

CRM, Task & Projects, Website online store, automation, workflow Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

At the moment, there is nothing I dislike. However, the following improvements are needed: displaying reports in the time tracking module, allowing time registration with location remotely, and fixing the issue where images sent via FB chat are delivered as links. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

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Hi Oyunzaya! Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs.