I use Birdeye for social media scheduling, listing management, and sending review requests. It saves me from having to manage every single franchisee's profile individually, allowing me to handle everything centrally. I really appreciate the easy-to-use interface, especially for social media scheduling. The listing management feature is great because I can update it once, and it applies the updates across the board synchronously. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

I find the reporting in Birdeye could be improved, especially the social media metrics which aren't always accurate. The 'Engagements' metric is a bit annoying because it groups likes, comments, shares, and clicks together, making it impossible for me to split them out. They're very different metrics, so it's frustrating to have them lumped together. Review collected by and hosted on G2.com.

I really like that Birdeye solves the problem of having to go to different review sites to respond to customers by centrally locating everything. The ease of use is a big plus for me. I also appreciate how easy it is to get in contact with reps when situations arise. The AI review responses make it easier for the team to formulate responses without spending too much time on it. Overall, the initial setup was fairly easy for my team. Review collected by and hosted on G2.com.

I don't like having to reconnect to platforms like Facebook. We get notifications that we have to reconnect, but then the Birdeye team seems to do it for us. It would be helpful if they let us know they have taken care of this, so we don't have to follow up with reps. Review collected by and hosted on G2.com.

The team at Birdeye is truly dedicated to our business’s success. They’re always quick to respond to any issues and provide consistent monthly updates on how our key metrics are performing, along with insights on areas for improvement. The tools Birdeye has provided have helped solidify Code Red Roofers’ presence in the market and strengthened our connection with customers. Highly recommend! Review collected by and hosted on G2.com.

We’ve recently experienced ongoing integration issues with one of our review platforms (HomeAdvisor). While Birdeye determined the issue wasn’t on their end, it has still impacted our review flow and professional presence. We’d like to see stronger collaboration between Birdeye and third-party platforms to resolve these kinds of issues more smoothly in the future. Review collected by and hosted on G2.com.

We have been a loyal supporter of Birdeye’s platform for years, and it’s one of the key components of our marketing strategy. Birdeye is incredibly helpful because it keeps all of our reviews in one place, instead of us having to spend time going into each specific channel (Google, Facebook, Yelp, etc.). It saves us so much time.

It’s also great that users have the option to leave direct feedback (or helpful suggestions, in our case) rather than posting a public review. The pricing feels fair, and customer service is consistently responsive and helpful.

We also use it to reach out to past guests for reviews, which helps market our company as well. The AI features have been useful and have reduced the time it takes to respond to reviews. We’ve integrated Birdeye seamlessly into our weekly workflow.

The Birdeye interface is very easy to use and user-friendly—I truly feel like anyone can use it and understand it. Each week we have a large number of contacts we want to reach out to for reviews, and Birdeye can upload those contacts in a matter of minutes. Overall, it’s extremely reliable, and that goes a long way when you’re depending on a platform. Review collected by and hosted on G2.com.

Honestly, I haven’t come across anything I dislike about Bireye, which is pretty incredible. Review collected by and hosted on G2.com.

All of our reps have been amazing, and we truly appreciate how responsive they are. I love that we can respond to reviews right from the Birdeye dashboard without having to log in to each platform individually. I also really like the dashboard because it gives me a quick snapshot of our overall reviews, our ratings on the top three review sites, our conversion rates for both mobile and email, our reviews over time, and our NPS score and visitor summary.

The reporting feature is also super easy to use. The standard reports are powerful, but you can customize them to fit what you need. Another added bonus is that we receive our FB & IG Messenger messages on the platform as well. We recently added surveys, and those are working beautifully! Review collected by and hosted on G2.com.

The ONLY thing I dislike is that the phone number and email address that is used for patient texting and emailing is a 2-way line. We often have patients text, call or email for questions, issues, etc. I cannot wait for an enhancement that make it a "do not reply". Our rep has requested it as an enhancement. Review collected by and hosted on G2.com.

I enjoy using a variety of Birdeye products that provide me with easy ways to engage our members/customers. Managing communications is streamlined with Birdeye. It saves me from logging into different platforms to communicate. It's a one-stop shop for communications and reputation management. Implementation was easy and I use the program daily. I added Birdeye's social media manager and I absolutely love it. It makes it easy for me to schedule posts and even use their AI generator when I need a little extra help. Review collected by and hosted on G2.com.

At times I am overwhelmed by all of the different available solutions within the product. Fortunately, Birdeye is very good about staying in touch and answering questions along the way. Review collected by and hosted on G2.com.

I like that Birdeye works effectively. I have yet to see a client, who actually uses it, fail. It really makes it easier for clients to mine 5-star reviews from their customers, clients, or patients. Also, when we automate, I see the reviews start rolling in, which helps raise my clients' rating on Google. Review collected by and hosted on G2.com.

I'm very busy, and training is a challenge. I wish I had a dashboard I could visit to train on the products they offer. The better I know them, the better I can sell them. If there is a dashboard, I'm not aware. Also, setup is very time-consuming. I'm just not in there often enough to learn how to do it quickly for each client. Review collected by and hosted on G2.com.

We really like how easy Birdeye is to use, especially for managing and responding to reviews. The ability to push consistent business information across multiple websites is also a major value for us. Birdeye’s customer service has been excellent—they’re responsive and consistently make sure everything is handled correctly. Overall, the platform strikes a great balance between ease of use, strong support, and several genuinely useful features. We had it up and running in about two weeks, and we now use Birdeye every day. Review collected by and hosted on G2.com.

My biggest concern is how quickly the AI world is changing and how hard it can be to stay on top of everything. Integration was also a bit of a hurdle; it took extra effort on my end to get everything set up properly and running smoothly. Review collected by and hosted on G2.com.

I love that Birdeye allows you to go into as much detail as you want. The dashboards provide a clear overall picture of the digital reputation, helping me understand the reputation we have. If I need more detailed insights, I can delve deeper using social AI and other tools that Birdeye offers, which let me analyze from top to bottom. The dashboards guide us on how we're performing in digital markets, and the social AI is invaluable for understanding interaction and engagement with customers worldwide. Also, the customer success manager has been great with us, making the setup experience smooth. Review collected by and hosted on G2.com.

I find the survey portion could be improved to allow me to build, adapt, modify, or configure surveys as I prefer. There are several drafts available, but I can't personalize them into a specific survey that might work better for my company. So, I think that part could be improved. Review collected by and hosted on G2.com.

Birdeye has become an important part of our customer communication and reputation management strategy. The platform makes it incredibly easy to reach customers through both text and email to request reviews, which has helped us consistently grow our online presence. I also appreciate having Facebook messages, Google reviews, and other customer interactions all in one place, making it much easier to stay responsive. The interface is intuitive, and the HubSpot integration fits well into our existing workflow. The AI features help save time when responding to reviews, and the reporting provides valuable insights into customer feedback and overall performance. Their support team has also been responsive whenever we've had questions. Overall, Birdeye has delivered a strong return on investment by helping us generate more reviews, improve response times, and better manage our online reputation from a single platform. We have had over 100 5 star reviews since starting the service. Review collected by and hosted on G2.com.

There are still a few manual steps involved in uploading customers, but most of that process is now handled automatically. Review collected by and hosted on G2.com.