--- title: Birdeye Reviews meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4152 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 4152 scale: '5' date_modified: '2026-07-14' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Birdeye Reviews **Vendor:** Birdeye **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 4,152 ## About Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. ## Birdeye Pros & Cons **What users like:** - Users appreciate the **ease of use** of Birdeye, allowing for seamless navigation and quick setup without a steep learning curve. (1019 reviews) - Users appreciate the **ease of use** and seamless navigation of Birdeye, enhancing their review management experience. (1009 reviews) - Users value the **efficiency of review management** with Birdeye, enhancing their reputation and engagement with minimal effort. (851 reviews) - Users praise Birdeye's **excellent customer support** , efficiently aiding integration and enhancing communication with clients. (720 reviews) - Users appreciate the **easy communication and review features** of Birdeye, enhancing scheduling and patient interaction effortlessly. (589 reviews) - Reviews (540 reviews) - Centralized Reviews (497 reviews) - Review Increase (475 reviews) - Efficiency (398 reviews) - Customer Service (385 reviews) **What users dislike:** - Users note **missing features** in Birdeye, expressing a desire for more integration and capabilities in the software. (232 reviews) - Users find the **UI sluggish and the AI chatbot ineffective** , indicating a need for significant improvements in performance. (158 reviews) - Users find **review management confusing** due to update notifications and difficulties with spam removal and dashboard usability. (158 reviews) - Users experience a **learning curve** with Birdeye, finding it challenging to navigate the platform initially. (139 reviews) - Users find that Birdeye has **limited features** and seek enhancements for a more user-friendly experience. (138 reviews) - Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews) - Limitations (118 reviews) - Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews) - Poor Customer Support (114 reviews) - Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews) ## Birdeye Reviews ### 1. Birdeye Makes Customer Texting and Details Management Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Marie S. | Reputation Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Birdeye?** I love the fact that i can communicate with my customers via text. A;;l the details i need are in one system. Brideye is the way for all companies. **What do you dislike about Birdeye?** Sometimes it glitches but the support team is fast. **What problems is Birdeye solving and how is that benefiting you?** They give me easy access to help all my customers and download documents and send texts and assign tickets to agent. All my work is done on Birdeye. ### 2. Really useful tool for getting more reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan S. | Assistant Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Birdeye?** Birdeye's on-boarding is super helpful in explaining all of the functions of their software. By the end I had a real understanding of what I could achieve with it. The UI is very intuitive and easy to navigate. **What do you dislike about Birdeye?** We find it difficult to generate enough contacts to full utilise Birdeye to its potential. **What problems is Birdeye solving and how is that benefiting you?** We have struggled to get a good amount of reviews across our google business profiles for a long time. Birdeye is helping us get the reviews we need to compete locally on platforms like google maps. ### 3. Effortless Review Management for Dental Offices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Birdeye?** I like that Birdeye helps us ask each patient for a review through text messages, which improves our Google presence. The text messaging feature relieves our front staff by automatically sending out review requests to each patient without them having to think about it. I also found the initial setup of Birdeye to be super easy. **What do you dislike about Birdeye?** The search AI requests could be better. I wish the suggestions could be done by Birdeye. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for dental office reviews and search AI. It helps ask each patient for a review, improving our Google presence and relieving front staff from managing review requests. **Official Response from Ciera Saldona:** > Thank you for sharing your positive experience with Birdeye's text messaging feature and easy setup process. We understand your feedback about the search AI requests and will work on enhancing the suggestions provided by Birdeye. ### 4. Centralized Management, Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas P. | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Birdeye?** I really like Birdeye's great customer support and great tech support. Their willingness to work on custom solutions for us is a big plus. Everything seems to work great so far—we have zero complaints. The initial setup, even with a very complex integration, was completed quicker than I expected, which was impressive. Also, Birdeye was able to replace multiple products we were using before, streamlining our process. **What do you dislike about Birdeye?** Nothing.. everything has been amazing. **What problems is Birdeye solving and how is that benefiting you?** Birdeye centralizes our management of tens of thousands of listings, replacing multiple products. This streamlines our processes, offering great customer and tech support with custom solutions, making operations efficient. ### 5. Powerful Review Requests with Near-Instant Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Birdeye?** Birdeye is a powerful tool of which you can select customers and request customers that you would like to leave a review for your company. The reviews are typically visible within minutes. **What do you dislike about Birdeye?** I have nothing negative to report. Birdeye is a great business tool. **What problems is Birdeye solving and how is that benefiting you?** It’s adding value for our company via having our customers share their positive feedback. ### 6. All-in-One Reputation Management That Boosts Local SEO and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Gary M. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Birdeye?** Birdeye brings reputation management, customer communication, and marketing into one central place, which directly supports Whywait’s “trusted, reliable, local” positioning on the Gold Coast. Automated review requests sent after jobs help steadily increase Google and Facebook reviews without adding extra admin, strengthening local SEO and building “social proof” for a service business like plumbing. It has been a straightforward implementation, with support from Birdeye as needed. **What do you dislike about Birdeye?** The automation responses at times dont feel real and can be off putting to potential clients **What problems is Birdeye solving and how is that benefiting you?** The reputation management automation is a major plus for us, since it saves us from having to dedicate staff time to it. ### 7. Birdeye gives us a competitive advantage in the world of online reputation. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard A. | Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2025 **What do you like best about Birdeye?** Birdeye is extremely organized and user-friendly as well as innovative for adding new capabilities like AI into their products. Their product is a huge help to us! **What do you dislike about Birdeye?** There is little flexibility in their contracts ... no 1 year options. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is bridging the gap between what consumers are saying (good and bad) and what we have an awareness of. ### 8. Effortlessly Manage Reviews with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** January 30, 2026 **What do you like best about Birdeye?** I find Birdeye fairly easy to use, which is great for someone like me who isn't very tech-savvy. Their support is quick and helpful, and they guide me well when I have problems. I love that all my reviews are accessible on my dashboard. I learned how to navigate my responses for reviews and update keywords for Google searches, which has been really useful. The initial setup of Birdeye was very easy. **What do you dislike about Birdeye?** I was wondering why Yelp isn't a part of the reviews and if maybe in the future it will be. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to manage multiple website reviews, making them easily accessible on my dashboard. It's easy to use, and their support team guides me through tech challenges, like navigating responses and updating Google search keywords. **Official Response from Ciera Saldona:** > We're thrilled to hear that you find Birdeye easy to use and that our support team has been helpful for you. We appreciate your feedback and are constantly working to improve our platform. As for Yelp, we are always looking to expand our review sources, and we'll definitely consider your suggestion for future updates. ### 9. Scalable Solution with Comprehensive Performance Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Mitch L. | Email Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Birdeye?** I truly appreciate the scalability offered by this tool. It provides a comprehensive overview of program performance across all our locations, while also remaining practical and useful for the leaders of our subgroups. **What do you dislike about Birdeye?** In our organization, locations have the flexibility to opt in or out of promotions whenever they choose, which can make managing the opt-in and opt-out process somewhat challenging in Birdeye. Additionally, I would appreciate the integration of Yelp, as it would provide a broader perspective on customer feedback. **What problems is Birdeye solving and how is that benefiting you?** Managing feedback across more than 350 locations as an enterprise presents a significant challenge, especially when it comes to gaining insight into both systemwide and location-specific responses from clients. Birdeye significantly eases that challenge. **Official Response from Ciera Saldona:** > We're pleased to hear that Birdeye is providing a comprehensive overview of program performance across your locations. We understand the challenges with managing opt-ins and opt-outs and are continuously working to improve our platform's flexibility. ### 10. Automated Campaigns That Effortlessly Drive More Positive Google Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Birdeye?** What I like most about Birdeye is that you can set up automated, triggered campaigns that send out on their own, which helps encourage more positive reviews on Google. **What do you dislike about Birdeye?** What I find least helpful about Birdeye is that onboarding the properties at the beginning can be a lengthy process, but overall it’s beneficial once it’s done. **What problems is Birdeye solving and how is that benefiting you?** It helps us increase the number of positive reviews we receive, which benefits our company overall. When people see strong reviews for nearby properties in the area where they’re considering investing, they’re more likely to feel confident and want to invest in our properties. ### 11. Birdeye’s Automated Texts Make Getting More Reviews Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Christian P. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Birdeye?** I love the automated texts that Birdeye sends to our guests for us! It helps us get more reviews! **What do you dislike about Birdeye?** I wish that our leads that come across were required to provide more contact information such as phone number instead of just email **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping us to gain more contact leads, and reviews through social media **Official Response from Ciera Saldona:** > We're glad to hear that you love our automated texts feature! It's great to know that it's helping you get more reviews. ### 12. Great Managed Services Support, but the Platform Can Feel a Bit Slow **Rating:** 3.5/5.0 stars **Reviewed by:** Ericka A. | SEO Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** What I like best about Birdeye is their Managed Services support. The team is highly responsive and knowledgeable. **What do you dislike about Birdeye?** What I dislike about Birdeye is that the platform can be a bit slow at times. Page load times and lag when navigating between locations or modules can impact efficiency. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves the challenge of managing online presence and reputation at scale by centralizing listings management, reviews, and customer engagement into one platform. For our team, this reduces manual work, improves consistency across locations, and allows issues to be identified and resolved more quickly. ### 13. Easy Event Promotion with Posts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Birdeye?** making posts to promote resident events. **What do you dislike about Birdeye?** I don't like having to get my posts approved, occasionally we have to reset because it will make posts on our mage about our other properties. **What problems is Birdeye solving and how is that benefiting you?** they are making it easier to create posts in the aspect of its all on one page ### 14. Effortless Review Management for Multiple Locations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Birdeye?** I like Birdeye for its ease of use. I also appreciate that it helps in collecting reviews that are 1 star with a direct feedback form, which makes less negative reviews public. It integrates well with review softwares like Google and Meta. Additionally, they have a good setup team that made the initial configuration smooth. **What do you dislike about Birdeye?** doesn't integrate with yelp **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for managing 100+ locations, and it makes collecting reviews easy, especially with its direct feedback form, reducing negative reviews going public. ### 15. All-in-One Platform for Boosting Customer Reviews and Online Presence **Rating:** 4.5/5.0 stars **Reviewed by:** laura C. | legal assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Birdeye?** This platform helps businesses collect and manage customer reviews, surveys, and feedback so they can strengthen their online presence and build better customer relationships. It includes tools for review generation, AI-powered sentiment analysis, business listing management, and social media and webchat, all aimed at helping businesses attract more customers and drive revenue. **What do you dislike about Birdeye?** Everything is good about this platform, nothing to dislike about Birdeye **What problems is Birdeye solving and how is that benefiting you?** It helps businesses manage their online listings across various platforms, which can improve local search rankings. ### 16. Efficient Review Management with Helpful Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Kama S. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Birdeye?** I find the email notifications from Birdeye really helpful, as I rely heavily on my email for my to-do list. Getting notifications that a review needs my attention keeps me up to date with them. It's really convenient. **What do you dislike about Birdeye?** When using AI to draft responses, I would like more options for changing them, like adjusting it to include or exclude specific content. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to help draft responses and address reviews on Google. Receiving email notifications about reviews needing attention has been really helpful for keeping up with them. ### 17. Birdeye Boosted Our Social Media Presence with More Views and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | Accounts Payable Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Birdeye?** As a legal entity, Birdeye has helped increase our social media presence by driving more views, reviews, and visits. **What do you dislike about Birdeye?** So far, I haven’t come across anything about Birdeye that I would mention as a dislike. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us solve the challenge of staying on top of the competition, especially as we use AI and intelligence across the social media and platform sides of our business. When we use Birdeye to its full advantage, it helps us stay market-relevant and continue to thrive. ### 18. Real-Time Customer Satisfaction Insights with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah O. | Project Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Birdeye?** I like that Birdeye provides stats on how many positive and negative reviews our company gets. It's a user-friendly interface. I appreciate getting real-time data on our customer satisfaction, which is really helpful. **What do you dislike about Birdeye?** Nothing **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to track customer satisfaction and get real-time data on it, helping identify unhappy clients. I like how it provides stats on positive and negative reviews. **Official Response from Ciera Saldona:** > We're glad to hear that you find Birdeye's user-friendly interface and real-time customer satisfaction insights helpful! Thank you for sharing your positive experience. ### 19. Great Platform with Huge Potential **Rating:** 5.0/5.0 stars **Reviewed by:** Alison H. | Marketing Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Birdeye?** Birdeye is intuitive, powerful, and makes managing our customer reviews feel effortless. The dashboard is clean, and the automation tools for review requests and responses save our team so much time. **What do you dislike about Birdeye?** Satisfied with all the platform has to offer. **What problems is Birdeye solving and how is that benefiting you?** Utilizing the AI summaries to analyse direct feedback, so we can try to see why customers do not leave stars. ### 20. Efficient and User Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Birdeye?** Birdeye allows our practice to communicate with patients efficiently and effectively in a timely manner. The text messaging feature enables both our team and our patients to respond when it’s most convenient, improving overall communication. The built-in review system also streamlines patient feedback and increases the likelihood of receiving Google reviews, which helps us continually improve our services. The ability to create text templates is especially useful for sending mass messages and maintaining consistent communication. The platform is easy to navigate, and training new hires on Birdeye is simple due to its intuitive design. We use Birdeye daily in our practice, and it’s hard to imagine managing patient communication without it. **What do you dislike about Birdeye?** Occasionally the last name of the customer repeats. It doesn't affect our practice's use of the platform, but it is tedious to change. **What problems is Birdeye solving and how is that benefiting you?** Birdeye provides an efficient, streamlined way for our practice to communicate with patients through a secure texting platform. This significantly reduces the need for phone calls throughout the day, allowing our team to respond quickly and conveniently while giving patients the flexibility to reply on their own schedule. This has improved both workflow efficiency and the overall patient experience. In addition, Birdeye’s integrated review system makes it easy to request, track, and manage patient feedback. The automated prompts encourage patients to leave reviews—particularly on Google—helping us gather valuable insights and continuously enhance our services. **Official Response from Ciera Saldona:** > We're delighted to hear that Birdeye has helped your practice communicate efficiently with patients and streamline feedback. We appreciate your feedback about the last name repetition and flagged messages, and we will work to address these issues to ensure a seamless experience for your team. ### 21. Why Birdeye Works for Us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Birdeye?** I really like the social media calendar and how easily we can post across multiple platforms at once. Having all our inboxes in one place is especially helpful, as it allows us to stay on top of messages quickly and efficiently. We also make good use of the review and response features, and the reporting tools are invaluable for meetings and for comparing performance across previous periods. **What do you dislike about Birdeye?** I dislike the notifications for social approval; however, I understand that it is necessary. I also think the AI prompt to improve captions on social is not that great. **What problems is Birdeye solving and how is that benefiting you?** Bringing all messages into one inbox, so we never miss enquiries from families or potential residents on social media. Making social media management more efficient, allowing us to schedule and post content across multiple platforms at once. Improving our oversight of reviews, helping us track, respond to, and learn from feedback in a consistent and timely way. Providing valuable reporting and analytics, which support decision-making, highlight trends, and help us monitor performance over time. **Official Response from Ciera Saldona:** > We're thrilled to hear that you are enjoying the social media calendar and the ability to manage multiple platforms from one place. We understand your concerns about the notifications and AI prompts, and we appreciate your feedback as we continue to improve our platform. ### 22. We love Birdeye for multiple reasons **Rating:** 5.0/5.0 stars **Reviewed by:** Ellise C. | Manager r, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Birdeye?** I like that the reviews can be uploaded to a seperate review site, besides just google. We have sales events every other month that people have very polarizing feelings about. So, instead of sending them a review request that would go to google, we have one that goes to the bird eye review site. That way, they can vent that they didn't win one of the big prizes, without it getting posted publicly. We love it. We also love that the positive google reviews go to Facebook as posts, it is a great an positive way to consistently post. **What do you dislike about Birdeye?** I honestly like the platform as a whole. I wish there were less calls. I recieve a lot of calls from the birdseye team. I promise, if I need something, I will call you. **What problems is Birdeye solving and how is that benefiting you?** It is helping us negate negative reviews and also boosting our presence on social meida. ### 23. Birdeye is helping capture more leads **Rating:** 5.0/5.0 stars **Reviewed by:** Ian L. | Managing Broker/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Birdeye?** The onboarding process was excellent. I was up and running in a week. **What do you dislike about Birdeye?** Learning how to use the dashboard. Everytime I go back its like Groundhog Day. **What problems is Birdeye solving and how is that benefiting you?** Reviews are coming in, and it’s helping our Google score. We’re also using a Chatboy on the website. ### 24. Solid Experience with Some Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Birdeye?** Birdeye has been a helpful tool for managing reviews and improving our online visibility. The platform is straightforward to use, and the features support more efficient customer communication. Overall, it has been a reliable solution for reputation management. Customer support is responsive and eager to help. **What do you dislike about Birdeye?** Birdeye is unable to fully integrate with our internal software so we have to send review requests and surveys out manually which increases our workload internally and slows down the process of getting reviews. Also, they continually try to increase the price of our contract each year and add additional fees. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps centralize customer feedback and simplifies the process of collecting and managing reviews across multiple platforms and business locations. It also streamlines communication by bringing messages into one place, which reduces response time and helps us stay more organized. Overall, it improves visibility online and makes it easier to monitor customer sentiment in a consistent, efficient way. **Official Response from Ciera Saldona:** > We're glad to hear that Birdeye has been a helpful tool for managing reviews and improving your online visibility. Our goal is to provide straightforward and efficient features to support better customer communication. ### 25. Birdeye Makes Review Management Fast and Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Maggie H. | Hospital Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Birdeye?** What I like most about Birdeye is that it consolidates all of our reviews into one place. Being able to monitor and respond across platforms from a single dashboard is incredibly efficient and saves a lot of time. It makes staying on top of client feedback much easier and more consistent. **What do you dislike about Birdeye?** One small challenge is that notifications for new reviews aren’t always consistent. I do receive email alerts, but not every time, so there can occasionally be a delay in seeing a new review. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps solve the challenge of managing reviews across multiple platforms by bringing everything into one place. This makes it easier to monitor feedback, respond promptly, and stay engaged with our clients, which supports a strong online reputation and saves time for our team. ### 26. Over-promising and under-delivering caused significant frustration and stress **Rating:** 0.0/5.0 stars **Reviewed by:** ADhesive C. | Head of Digital, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Birdeye?** Concept is good, but otherwise nothing really. UI was OK. **What do you dislike about Birdeye?** Platform doesn't work as intended. Didn't provide the solutions that we were sold and a different bug or error seemed to pop up every day. Ease of implementation, service delivery, ease of use and support were poor. Following our request to cancel our contract based on the inability to deliver the service promised we have received no response from BirdEye. Sales promised a number of features would be easily introduced to the platform after they were brought up as critical to our operation during pre-contract discussions. These features then took months to implement and in at least one case the sales agent had forgotten to instruct the work to be done at all. Things we were told would be be easy to do ended up causing major issues across the platform, disrupting onboarding and platform implementation. Onboarding was a painful process as we watched their onboarding agent struggle through training and demonstrations with a clearly flawed platform. Once implementation was 'complete' we found that the platform encountered so many errors that we were sending support tickets on a daily basis and could not adequately use the platform as a social media management provider. These support tickets often took days if not weeks to be resolved, and in many cases immediately pushed back to us to provide further detail, screenshots and/or video evidence of before it would be reviewed. After onboarding we were assigned an Account Manager who we hoped would be our point of contact to help solve these issues, unfortunately we didn't see any improvement in service delivery and continued to be frustrated by the lack of urgency shown by BirdEye representatives to find solutions. Ultimately we stopped using the platform after four months and returned to our previous provider. **What problems is Birdeye solving and how is that benefiting you?** It caused more problems than it solved. **Official Response from Ciera Saldona:** > Thank you for sharing this. I’m sorry your experience with implementation, product reliability, and support didn’t meet expectations. That isn’t the standard we aim for. Here’s what we’ll do next: Review your account and open requests to confirm status and next steps. Assign a senior manager as your single point of contact to drive resolution. If you’re open to it, please email me at ciera.saldona@birdeye.com so I can work with you directly and resolve this promptly. Thank you for giving us the chance to make this right. ### 27. Clean, Effective Messaging—But Support Wait Times Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Hannah B. | Patient Relations, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2026 **What do you like best about Birdeye?** Birdeye has been a very effective messaging platform for our team. It’s clean, simple to use, and makes it easy to keep track of patient conversations in real time **What do you dislike about Birdeye?** The only challenge I’ve experienced is the long support wait times and limited updates when issues are escalated. **What problems is Birdeye solving and how is that benefiting you?** Birdeye centralizes SMS, email, chat, and social messaging into one unified inbox, preventing missed messages and reducing back‑and‑forth across multiple systems. Birdeye lets organizations automatically request reviews, track them, and respond quickly from one platform—helping healthcare teams stay on top of patient experience. ### 28. 5-star reviews keep growing and search rankings keep improving thanks to Birdeye! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Birdeye?** Our collection of 5-star Google reviews keeps growing, largely due to Birdeye's efficient and automated review request process. Also, our Customer Success Manager, Brad, has been a pleasure to work with. He is attentive and consistently offers fresh ideas on how we can make the most of their platform. **What do you dislike about Birdeye?** Honestly, I wouldn't change anything about the BirdEye setup. It's been working really well for us. **What problems is Birdeye solving and how is that benefiting you?** Our main competitor benefits from a significantly larger marketing budget than we do. However, while we may not match their ad spend, we compensate with a wealth of positive online reviews. This has played a key role in boosting our SEO and GEO rankings, largely due to Birdeye. ### 29. Great and easy to use scheduling tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Izzy H. | Marketing Apprentice, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Birdeye?** Birdeye is very helpful with all the accounts we have to manage. Having all the accounts in one place makes it much easier to use, especially with how it allows for posts to be scheduled and uploaded in bulk. **What do you dislike about Birdeye?** There is a lot on Birdeye and can be hard to figure out. It gets easier to use once playing around. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is allowing me to be able to post to multiple accounts no matter the amount; other apps didn't allow that. ### 30. Easy System to Communicate with Customers **Rating:** 4.0/5.0 stars **Reviewed by:** Mayna B. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Birdeye?** It’s fairly easy to navigate, and the loading time is very quick. I also feel confident that assistance would be available if I ever needed help. **What do you dislike about Birdeye?** I don’t like the security measures for signing in that send me both a text and an email. That said, I understand those are settings I can change on my end. **What problems is Birdeye solving and how is that benefiting you?** It helps us respond to customers in an easy-to-navigate format. I also like that I can keep conversations open so I can remember the context and reply later when needed. ### 31. Exceptional Support and a Seamless Experience with Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle J. | Product Integration Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Birdeye?** Their partner support has been very responsive. Always available to help with questions and open to feedback regarding the product. We've had a great experience working with Birdeye **What do you dislike about Birdeye?** Nothing, they've been very helpful and responsive. **What problems is Birdeye solving and how is that benefiting you?** They're able to help with listing management for social media. **Official Response from Ciera Saldona:** > We're thrilled to hear that you've had an exceptional experience with our partner support team. Thank you for your kind words! ### 32. User-Friendly Interface, Solves Manual Tasks Easily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Birdeye?** I use Birdeye to manage our reviews, collect data on them, and respond to them easily. The interface is really easy to use and does everything we need it to do. It's just very easy to find everything, download spreadsheets, respond to reviews, and navigate. The initial setup was really easy and just works. **What do you dislike about Birdeye?** Honestly, it works great. I have no issues with the software at all. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to manage and respond to reviews effortlessly, eliminating manual tracking and data collection. ### 33. Essential Platform for Scalable Reputation Management and Engagement With Nearly Endless Scalability **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Vice President of Marketing & Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Birdeye?** Birdeye allows us to completely manage and dashboard our reputation management while setting automations and agentic AI in place to create greater engagement and capture additional branch edification assets without adding manpower. In short, our ability to manage the outbound review generation activities across our 85 franchise locations is largely performed, tracked, and reported all within the Birdeye platform. Our partnership with Birdeye is among the most crucial we have as a franchisor. **What do you dislike about Birdeye?** As with any enterprise SaaS tool, Birdeye comes with hard lines of segmentation between it's most impactful offerings. Companies our size will find it challenging to fully utilize all of the tools available based solely on budgetary limits. Although this is a harsh reality, I have to say that the dedicated team we have worked with has been stellar in their efforts to mitigate our budget limitations and allow us access to as many services and betas as they have been able to. This has made it easy to assess which offerings would serve our company best for the moment while keeping an eye on the future roadmap. The team has been outstanding in keeping us informed and being an internal advocate on our behalf. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is doing a tremendous job of staying on the cutting edge of AI content creation and agentic AI. This directly and positively affects my ability to answer questions from prospective franchisees regarding how we are optimizing AI. ### 34. Exceptional Support Team and Smooth Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nicky B. | Local Marketing Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Birdeye?** Have expertly guided our franchisees to use the platform **What do you dislike about Birdeye?** Feature requests can take a bit of time and the support website could be a bit more intuitive. **What problems is Birdeye solving and how is that benefiting you?** It helps us organise multiple listings for our individual franchise locations as well as be able to deliver foundational marketing support via social media management scheduler. ### 35. Birdeye make managing reviews and customer interactions simpler. **Rating:** 4.0/5.0 stars **Reviewed by:** Noah N. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Birdeye?** Being able to see all communications with customers on one platform. Being able to respond to those same customers in a quick and timely manner. Also, how does it help improve our review process? It's been a great app in **What do you dislike about Birdeye?** The downsides are sometimes the time it takes for a response to a review, or message to populate. When responding I've noticed it can take anywhere from minutes to a few hours for a response to be returned to some customers. **What problems is Birdeye solving and how is that benefiting you?** They are solving the issues of trying to manage multiple streams of conversation when it comes to customer questions, as well as customers interactions during the review process. ### 36. Easy-to-Use Tools and Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria C. | Local SEO Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Birdeye?** Their tools are easy to use, and their support team, especially our customer success partner, Heidi, are great about communicating with us about any questions we have. **What do you dislike about Birdeye?** Things are a bit expensive, as everything is priced separately. Their reporting, such as listings reports, could be a little better. **What problems is Birdeye solving and how is that benefiting you?** Review reputation and listing our clients on essential sites. ### 37. Perfect for Big & Small Businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Miya W. | Reception, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Birdeye?** We have struggled to find the best system for dealing with both high call volume and getting review requests out and Birdeye has been the perfect solution for us! Being able to leave an automated message and sent up replay texts have instantly improved our customer service for not just the customers but also the employees. The desktop is super easy to use and learn from , it was a fast switch from our old system with no hiccups and just made things better. We are very happy! **What do you dislike about Birdeye?** I wish there was an option to have a voice mail message for the business but not receive voice mails from consumers. **What problems is Birdeye solving and how is that benefiting you?** We get a lot of repeated calls from customers which clogs up the phone lines when trying to deal with current calls. Customers getting that voice mail and being able to customize it whenever we need too is super helpful as well. We can alert customers if hours have changed, having technical difficulties, and still being able to assist them. We have also had very happy customers with the review link being non invasive and easy to do. ### 38. Not all automation review systems are the same! **Rating:** 5.0/5.0 stars **Reviewed by:** Kini T. | Owner / Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Birdeye?** Getting results and reviews from patients of mine. I have received reviews from patients who have been with me for 10 years and did not receive it with other automated reviews systems. Usually i would get 1-3 reviews per month with my old system and when I got on board with Birdeye, its been like 10 reviews per month. So this was way way better. They do have other features that I am possibly going to try out since this 1 feature works so well. Getting them into my system of integration was easy and there system is pretty straight forward to use. There customer support is good. This is a well establilsh company and it shows. Our office uses this every day so its very very good and reasonable for the pricing per month. I highly recommend them. **What do you dislike about Birdeye?** I don't see one. Unless there is a competitor that does better? I am hoping its Birdeye's job to see that their system works the best. **What problems is Birdeye solving and how is that benefiting you?** Getting my reviews up on Google and FB. Wished it did Yelp also. ### 39. From Invisible to Unmissable! **Rating:** 5.0/5.0 stars **Reviewed by:** Jannaeya K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Birdeye?** BirdEye has completely transformed how we manage reviews. Patients love the quick text reminders, and we’ve seen a huge jump in positive feedback online. The platform is super easy to use, saves us time, and makes sure every patient’s voice is heard. Highly recommend to any business that wants to stand out! **What do you dislike about Birdeye?** Cost is slightly expensive, but worth it. **What problems is Birdeye solving and how is that benefiting you?** Before BirdEye, gathering and managing patient reviews was inconsistent and time-consuming. We struggled to remind patients to leave feedback, and monitoring multiple platforms took up valuable staff hours. It was easy for reviews to get overlooked, and we weren’t getting the full picture of patient satisfaction. BirdEye solved that by automating the entire review process. Patients now get a quick text or email after their visit, which has dramatically increased the number of reviews we receive. Having all of our feedback in one easy-to-use dashboard means we can respond quickly, track trends, and address any concerns before they grow. The biggest benefit is visibility and trust. With more positive reviews, our practice shows up stronger online, helping new patients feel confident in choosing us. At the same time, the insights from reviews allow us to continuously improve patient experience. BirdEye has saved us time, strengthened our reputation, and ultimately helped us grow our practice. ### 40. Keeps Our Online Reputation Organized Across Locations **Rating:** 5.0/5.0 stars **Reviewed by:** Melodi H. | Owner, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Birdeye?** Helps keep our online reputation organized across locations **What do you dislike about Birdeye?** At times, communication and billing details have been a little unclear, and I would appreciate more consistency in support. **What problems is Birdeye solving and how is that benefiting you?** It helps us stay on top of reviews and customer feedback in one place, which is especially helpful when overseeing multiple locations ### 41. Effortless Caption Editing and Reliable Scheduling Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Birdeye?** I like how I can easily edit captions for different social media platforms, and easily tag in the correct accounts. The scheduling tool performs well and I appreciate the support it provides when trying to ease the workload. The Intelligence tool is helpful when determining what time to schedule a post for. **What do you dislike about Birdeye?** The calendar can sometimes be difficult to use when trying to easily view a full month's worth of content. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is easing my workload by enabling me to schedule across a range of social media platforms in one go. **Official Response from Ciera Saldona:** > We're glad to hear that you find our caption editing and scheduling support to be effortless and reliable. We appreciate your feedback about the calendar and will take it into consideration for future improvements. Thank you for choosing Birdeye to ease your workload! ### 42. using Birdeye to help automate social postings and reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon V. | Senior Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Birdeye?** The ease of access is awesome we are able to work on our clients on a dashboard and switch over super quickly to manage multiple clients. The support team is super reactive and gets back to us quickly regarding the issues **What do you dislike about Birdeye?** Some issues cannot be solved and connecting socials can be a little spotty but overall the ease of use allows these issues to be minor **What problems is Birdeye solving and how is that benefiting you?** Being able to make social posts to all of our listings at once is huge for us and makes our lives much easier! ### 43. Easy to Maneuver, Quick Setup but Intrusive Messaging **Rating:** 3.5/5.0 stars **Reviewed by:** Magda R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Birdeye?** I like that Birdeye is easy to maneuver and offers an easy platform. The initial setup for our dental office was quick. **What do you dislike about Birdeye?** I don’t like that we get random numbers sending us messages. Random numbers reaching out to us is an issue. **What problems is Birdeye solving and how is that benefiting you?** n/a ### 44. Birdeye Is a Lifesaver for Reputation Management and Generating Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Birdeye?** As the person in my company responsible for reputation management, Birdeye has been a lifesaver for responding to and managing reviews. Beyond simply replying to reviews, Birdeye has also helped generate more reviews than any effort we could have done on our own. **What do you dislike about Birdeye?** I feel like we have a lot of meetings that aren’t really necessary. **What problems is Birdeye solving and how is that benefiting you?** I’ve been increasing the number of reviews, and I’m also responding to reviews using the Reviews AI feature. **Official Response from Ciera Saldona:** > Thank you for sharing your positive experience with Birdeye. We understand the importance of efficient communication and will work to minimize unnecessary meetings to better serve our customers. ### 45. Effortless Review Management and Directory Listings **Rating:** 5.0/5.0 stars **Reviewed by:** Gary I. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Birdeye?** The website review displays are a large part of why I have set up over 45 client accounts to help my clients differentiate themselves to prospective new patients visiting their websites. The convenience of being able to claim directory listings without having to engage a third party service is also a great feature. Setting up accounts for reputation management and listing is easy and quick. We use Birdeye quite often for all our SEO and reputation management needs. Birdeye features easily integrate into our websites as well. **What do you dislike about Birdeye?** The only downside of using Birdeye is not being able to get immediate phone support which was available a few years back. **What problems is Birdeye solving and how is that benefiting you?** Birdeye offers the solutions we require to deliver effective SEO and reputation management services to our clients. ### 46. Birdeye Makes Multi-Location Reputation Monitoring and Listing Improvements Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne B. | Web Content Manager , Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Birdeye?** Birdeye has been helpful for monitoring our brand reputation across multiple locations, and it also provides recommendations on how to improve our listings. **What do you dislike about Birdeye?** We don't have the ability to add customer reviews by application into specific reports. **What problems is Birdeye solving and how is that benefiting you?** Birdeye captures all reviews across many sites into one view and is very helpful to see the full picture. ### 47. Birdeye’s New Metrics Make It Easy to Pinpoint Strengths and Weaknesses **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer W. | Reputation Support, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Birdeye?** I love how Birdeye is always coming up with new ways to create metrics. I'm able to fine tune exactly where our strengths and weaknesses are. **What do you dislike about Birdeye?** I feel like Birdeye could be better at keeping members up to date with service issues. Many times, it's me who has to reach out to them, in order to find out there's a Google outage. **What problems is Birdeye solving and how is that benefiting you?** Birdeye does seem to be helping to improve their integration delays. While it's not perfect, it's definitely moving in the right direction. ### 48. Updated Reviews Keep Me in the Know and Ready to Respond **Rating:** 5.0/5.0 stars **Reviewed by:** Darcy M. | Office Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Birdeye?** I enjoy the updated reviews that are placed. It keeps me in the know with my clients and I am able to respond when needed. **What do you dislike about Birdeye?** I do not like that when a client is sent the option for a review that they can then respond with questions. As a medical facility this is not the venue for that adn it means that sometimes questiosn do not get answered in a timely manner **What problems is Birdeye solving and how is that benefiting you?** It keeps track of my Google reviews that are needed for monthly statistics ### 49. Exceptionally User-Friendly and Streamlined Review Requests **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Birdeye?** It is incredibly user friendly. When I was searching for a solution for my team I wanted something that wasn't a big reach for team members to learn. I'm always training on technology with new team members and if it isn't easy to use, they aren't going to use it. Birdeye's quick request option is so simple that our team members can send a review request in less than a minute. Our teams are in the system monthly if not weekly. We also use the Survey feature and have found it easy to manage and integrate into our systems. **What do you dislike about Birdeye?** I would love it if there were more connections with sites for direct review response. It has all the big sites, to be sure, but reputation management does extend to many other sites and Birdeye doesn't cover them all. The listing product has also been frustrating when it comes to the Apple connection. It doesn't seem to work at all despite it saying that it is working. The listings online will be entirely different. However, I had the same issues with other platforms. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps our corporation with Reputation Management for multiple companies, survey delivery and analyzing for staff and customer feedback, listing management, and competitor analysis. It helps with our local SEO and keeps our eye on areas of opportunity for change. ### 50. All Reviews in One Place for Faster Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Birdeye?** The grouping of all the reviews in one place, allows for faster work flows **What do you dislike about Birdeye?** The social media AI posting feature is a little basic **What problems is Birdeye solving and how is that benefiting you?** its solving not having to go to 7 different review sites jus to check and reply to reviews. ## Birdeye Discussions - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 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[Vocal Video](https://www.g2.com/products/vocal-video/reviews) - [Weave](https://www.g2.com/products/chasm-weave/reviews) - [WebPT](https://www.g2.com/products/webpt/reviews) - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Birdeye Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Responses** - Customization - Control - Route To Human **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Feedback Management** - Tagging - Custom Reports and Dashboards **Conversational Platform** - Personalization - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label **Payment Options** - Multi-Currency - Online payment portal **Use Cases** - E-commerce - Retail - Customer Service **Feedback Sources** - Online Reviews - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Mobile** - Mobile Optimization **Security** - POS Verification **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Administration** - Incentives - Syndication - Insights - Content - Sampling **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Conversational Marketing** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Multichannel Sharing - Content Distribution **Platform** - Accounting integration - E-commerce Integration **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Birdeye Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,473 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (631 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (526 reviews)