Birdeye Reviews & Product Details - Page 5

How easy it is to schedule out all of your social media posts and make my daily life at work so much easier! I personally use Birdeye everyday to keep up with and plan out my posts ahead of time. The AI caption feature is amazing, especially for business content. It quickly creats customized captions for your content based on what you're posting! Love that you can tag other brands right on Birdeye before the post goes out. It is really helpful to see the analytics portion to know when is the best time to schedule your posts so that your follwers have a better chance of seeing it on their feed. You can also see how many interactions your posts got, which is something I love personally. It is also nice that you can edit the caption for each different social media platform you are posting on, I don't always like to add captions to my Google page and Birdeye makes it very easy to erase it from one platform but post the caption on the other platforms you're scheduling the post for! Birdeye was a very easy platform to jump into without much training, it is super user friendly and easy to pick up on all the features it offers! Review collected by and hosted on G2.com.

I wish there was a way to customize Instagram and facebook stories on the birdeye platform. I typically have to start creating the post directly on Instagram to add captions, music, sticks and anything else to make it eye-catching and creative. Then I have to save the story on Instagram to my photos/videos and then upload it through the birdeye app so I can see analytics and traction. I would love for there to be a way to do all of this directly on birdeye. But that is really the only downside I have seen since using this platform the last few months! Review collected by and hosted on G2.com.

Our association with Birdeye has significantly contributed to our exceptional number of Google reviews for a single real estate agency in Australia - about 580 reviews at 4.9 stars. Not only we are extremely good at what we deliver to our clients and customers, now propective clients can discover this too.

They are also looking for ways to enhance our online marketing and generally improve our business results. We have recently started using their SMS marketing product. Wayne Marriott Review collected by and hosted on G2.com.

It's difficult at times to speak to someone directly. It would be better if everyone had a direct line so we can avoid the triage process that they use. Review collected by and hosted on G2.com.

Not a single thing. They got less than 5 reviews in 12 months & refused to let me out of their 12 month contract after grossly failing to deliver reviews. JUST AWFUL. Buyer beware!! Review collected by and hosted on G2.com.

Literally THE WORST company I have dealt with in over 30 years as an attorney.  I cannot stress enough how awful my experience was with Birdeye.  Spent months dealing with ineptitude on all levels of their “service”.  There was the inability to set meetings with them, spent over $4,000 with them and they got less than 5 reviews in 12 months of working with them, despite my having thousands of clients, LinkedIn contacts & friends on Facebook.  Then when I tried to terminate the relationship they refused and maintained that I couldn’t because they don’t cancel contracts, even though as an attorney, I know this to be false.  You will be locked into a 12 month contract and you wont be able to get out of the contract no matter the fact that they failed to deliver on their end of the agreement.  BUYER BEWARE. Review collected by and hosted on G2.com.

We have seen increased numbers of review and like the centralization of sending responses to those reviews. Being able to push consisten data to various websites for our business is also of great value. Birdeye's customer service is great and they always work to find a fix. Review collected by and hosted on G2.com.

My main concern is that it may be overpriced for what we get out of it. We need to maximize all that Birdeye offers. Review collected by and hosted on G2.com.

Chat feature and analytics. It has allowed us top be able to give our customers real time help any time of the day or night. They provide a high level of customer support with many touch points. Its been a great tool that is easy to use on a daily basis, it has integrated into our processes seamlessly. Review collected by and hosted on G2.com.

We have yet to find any negatives for Birdeye Review collected by and hosted on G2.com.

Their customer service is timely and responsive to my concerns about their product features. They also have launched social media management where all of our social media accounts are integrated in one location, schedule post. They also have their own AI that helps us generate images and social media post. It also suggest post depending on the keyword or topic of your choice. Great review platform that auto responds to your reviews. We have more than 300 reviews and sometimes it's hard to reply to those reviews, but Birdeye helped us in crafting responses to those reviews. Review collected by and hosted on G2.com.

The webchat plugin is a bit heavy for website load. Review collected by and hosted on G2.com.

Birdeye has been an invaluable tool for the consolidation of multiple messaging channels, online profiles and review management. I have seen an increase in the number of reviews we are generating and have saved a lot of time updating office details. The support team are always courteous and helpful and are quick to resolve any issues. Review collected by and hosted on G2.com.

I have experienced a few issues with the text service but this was resolved in a timely manner and I would put this down to initial teething troubles! Review collected by and hosted on G2.com.

Birdeye keeps me current on all of the online reviews for our buisness. We can respond faster and with more professionalism with their suggested responses. It's great to keep a finger on the pulse of client needs! It's an easy and great way to keep customers supported. In today's world, people expect fast responses to online reviews - without Birdeye, I would miss critical posts. It was easy to set up, and automactically integrates with all of my software. Review collected by and hosted on G2.com.

I haven't found anything to dislike yet! Review collected by and hosted on G2.com.

It's got a chatbot that's reliable and efficient, it keeps us in touch with our customers round the clock. The review generator is pretty great, too. It helps us gather customer feedback in no time. The dashboard keeps all our customer messages and information sorted and easy to find. It is something we use all the time because of how easy it is to use. Review collected by and hosted on G2.com.

getting used to the Birdeye interface can be quite the task, especially if you're not very tech-savvy. Initially, it may seem a bit like trying to read a map in a foreign language. It has various features and functions that can seem overwhelming at first, and figuring out how each tool interacts with the others can take some time. It's not particularly intuitive, so it requires a period of learning and adjustment. You may need to refer to guides or get help from their customer service. Review collected by and hosted on G2.com.

Birdeye comes loaded with standout features. The chatbot keeps the lines of communication open with our customers all day, every day. The review generator is like a feedback collection wizard, and it's done wonders for helping us understand what our customers need. The dashboard, has a neat layout, acts like a handy filing system for all our customer interactions. It makes it really easy to use and that is why It is my favorite part of Birdeye. We use it all the time. Review collected by and hosted on G2.com.

Birdeye's interface can be a bit tricky if you're not used to such software. At first, it might seem like there are too many pieces that don't quite fit together - different functions, settings, and features, which can be overwhelming. It's not something you'd instinctively know how to use, and it requires a bit of a study. You might need to refer to the user guide or reach out to their customer service a few times. Review collected by and hosted on G2.com.