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Birdeye Is a Top Reputation Management Choice: Improves Reputation, SEO, and the Customer Experience
My experience with BirdEye has been exceptional!
The phrase "BirdEye Review" appears to be a title or a reference to a review or evaluation related to BirdEye, which is a platform for customer experience and business reputation management. Without additional context or content, it is not possible to provide a direct translation or...
3,147 Birdeye Reviews
Overall Review Sentiment for Birdeye
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The best part about BirdEye is the ease of use, it's is amazing! Very easy to navigate plus the support I receive from BirdEye is always top notch. Pretty fast and efficient. And I really enjoy working with my account manager, if there is ever an issue he's on top of it! And I do appreciate that he brings ideas to me, or alerts me when there are new products. Review collected by and hosted on G2.com.
I would like to see a report based on the reviews that are solicited from us or coming directly from Google and other review sources. Aside from that, everything is good! Review collected by and hosted on G2.com.
I enjoy using the BirdEye site and app because it makes it really easy to stay on top of our social and review presence. This has allowed us to have better oversight of our reputation across many platforms. Review collected by and hosted on G2.com.
There's not much to dislike. The ease of use is very good. I do wish there was an area to sort by regional manager, but I can easily download reports and sort them Review collected by and hosted on G2.com.
I use Birdeye as a social media and content manager. The platform is great for bulk scheduling content, reviewing reports, and responding to comments or messages from our followers. Review collected by and hosted on G2.com.
The spacing can get a bit odd when pre-scheduling a social post. Also, the numbers from Birdeye compared to the numbers on Facebook do not match and I can't figure out why that is or which platform I should rely on. Review collected by and hosted on G2.com.
Birdeye makes it easy and convenient to see all of your bursiness reviews, all at once - and responding to them so simple and fast! When time is often not on your side, Birdeye is a major timesaver. Very pleased. Review collected by and hosted on G2.com.
The AI generated responses are sometimes a little too stiff for my liking - but they are a good way to launch a response to our reviews, for sure. I end up editing them a bit - to make them more personal which I'm hoping clients enjoy Review collected by and hosted on G2.com.
Birdeye makes it incredibly easy for me as a one-person marketing team to manage reviews efficiently, ensuring I never miss one. I can respond quickly and collaborate seamlessly with our district managers on any customer-related issues. The ability to approve social media posts before they go live gives me peace of mind, and the surveys feature allows us to gather valuable customer feedback. I also love that all customer data is centralized, making it simple to analyze trends and share insights through customizable dashboards. I love how easily I can update hours in one place and it pushes the updates everywhere, creating a single source of truth. The regular updates and new features keep improving the platform, and my executive team appreciates the clear, actionable data Birdeye provides. Review collected by and hosted on G2.com.
I don’t love that Yelp doesn’t play well in the sandbox, but Birdeye makes it as easy as possible to work around those restrictions. They’ve found ways to help us stay on top of Yelp reviews, even with the limitations. Review collected by and hosted on G2.com.
With Birdeye, it's easy to navigate reviews across multiple locations. AI tools help keep replies fresh and quick to execute. The automated reporting functions and insights make it easy to keep our teams in the know, across many different departments and levels. The listings tool helps us to manage store hours updates, and stay connected across many platforms. For a brand with 75 locations, we only have a couple people logged into the tool for daily or as needed use; but many employees receive scheduled reports. Review collected by and hosted on G2.com.
Like all softwares, Birdeye can have its faults. Sometimes listings updates don't stick, and Facebook and Google tend to be disconnected frequently (although unsure if this is more of a Meta Business / GMB problem). An integration with rewards platforms, better review solicitation options, and perfect listings management would bring my score to a 10. Review collected by and hosted on G2.com.
Birdeye is user-friendly and navigating through the interface is straightforward. Training team members took less than 2 minutes, and using it only takes about 10 seconds. Our team has fully embraced the software, and we've seen our reviews increase by approximately 75%. Our leadership team is always very responsive, friendly, and happy to review/implement modifications I've recommended. The AI option is wonderful, provides really cool options and is extremely user-friendly! The Reports section provides great stats for our entire time to review and make changes where needed, based on customer opinions. Would definitely recommend this software to anyone who needs help getting and managing reviews, as well as popular business listings!!
There are many feature available that we don't use only because each shop already has this feature on other software they're using and have used for a long time. We use the software daily! Review collected by and hosted on G2.com.
The AI review response suggestions can be improved by adding in keyword phrases to assist with 'Google Juice', and adding the city within the response.
IF Yelp ever allowed Birdeye to include their reviews it would be nice!
The Google Business Profile "Asked for Directions" stats should truly not be displayed this stat is inaccurate. I can confirm this with my own business. No one has ever showed up at my door, yet ~48 people ask for directions each month, per Google. Wildly inaccurate! Review collected by and hosted on G2.com.
Birdeye does a great job of making sure our online presence is consistent across the web, and they also offer a robust SMS messaging system that allows our team to collaborate to get our customers' questions answered quickly every day. The ability to manage our social media presence from the platform is icing on the cake. Birdeye makes it easy to set up scheduled posts across a number of platforms, and their consistency check for online presence is great as well. Review collected by and hosted on G2.com.
There was a learning curve to getting our automatic responses set up, but they helped us through that. Review collected by and hosted on G2.com.
Our assigned Birdeye account managers are the best and so available/helpful. Also, this is one of the most user friendly marketing tools/sites my team and I have ever used. Review collected by and hosted on G2.com.
There's not much! I will say that it took a bit of time to learn all of the tools that I had to offer and how to apply them to our specific company needs, but once we did, it was so worth it. Review collected by and hosted on G2.com.
I love using BirdEye because it makes managing customer reviews so effortless! With its powerful AI tools, I can easily request, track, and manage reviews, which helps me generate more reviews for my business.
The automated features like QR code and email review requests are game-changers, saving me so much time while boosting my review count and improving ratings. Plus, the AI-powered review responses add a personal touch to my interactions with customers without the extra effort.
The result? More reviews, better ratings, and ultimately, higher revenue for my business. BirdEye truly takes the stress out of review management! Review collected by and hosted on G2.com.
The downside would be is that we have not started using all the features Birdeye has to offer. Review collected by and hosted on G2.com.
