--- title: Birdeye Reviews meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4147 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 4147 scale: '5' date_modified: '2026-07-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Birdeye Reviews **Vendor:** Birdeye **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 4,147 ## About Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. ## Birdeye Pros & Cons **What users like:** - Users find Birdeye to be **easy to use and simple to navigate** , enhancing their experience with quick support and review management. (1019 reviews) - Users appreciate the **user-friendly interface** of Birdeye, making navigation and review management hassle-free. (1009 reviews) - Users find Birdeye's **review management features** invaluable for enhancing communication and boosting online reputation. (851 reviews) - Users commend Birdeye for its **exceptional customer support** , facilitating smooth integration and effective client communication. (720 reviews) - Users appreciate the **easy scheduling and communication** features of Birdeye, enhancing efficiency and user experience. (589 reviews) - Reviews (540 reviews) - Centralized Reviews (497 reviews) - Review Increase (475 reviews) - Efficiency (398 reviews) - Customer Service (385 reviews) **What users dislike:** - Users note the **missing features** in Birdeye, wishing for integrations like TikTok and other enhancements. (232 reviews) - Users experience **slow UI performance and AI limitations** , expecting improvements for enhanced functionality and customer support. (158 reviews) - Users find the **dashboard confusing** and face challenges with spam reviews, complicating their overall experience with Birdeye. (158 reviews) - Users experience a **steep learning curve** with Birdeye's interface, requiring time to fully grasp its features. (139 reviews) - Users note the **limited features** of Birdeye, expressing a desire for more inclusive options and enhancements. (138 reviews) - Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews) - Limitations (118 reviews) - Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews) - Poor Customer Support (114 reviews) - Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews) ## Birdeye Reviews ### 1. Birdeye is a great company to partner with! **Rating:** 5.0/5.0 stars **Reviewed by:** Fyda F. | Marketing Department, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Birdeye?** We have been using Birdeye's services since July 2023 and our reputation management has been streamlined and really successful from our standpoint. All of our locations appreciate the ease with which we can stay on top of our reviews and assist customers as needed through the feedback we receive. We also love having the ability to send email blasts to our customers quickly and easily. The people we work with at Birdeye are very kind, efficient and knowledgeable -- we enjoy working with them. I wouldn't hesitate to recommend this company to others! **What do you dislike about Birdeye?** I really don't have many complaints—they are consistently responsive and helpful. My only issue is with their pricing, which tends to be fairly standard for everyone. Since our company has some locations that are smaller than others, we have to allocate our funds differently, and a more flexible pricing structure would be helpful. **What problems is Birdeye solving and how is that benefiting you?** We could not find an email platform that worked well for us until Birdeye found us! And we also needed assistance with responding to all of our reviews and getting our online ratings up. ### 2. Streamlined Patient Interaction with One Click **Rating:** 4.5/5.0 stars **Reviewed by:** Yookesh Y. | Sr AR Executive , Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Birdeye?** I like the 'Text to pay' and 'Review' features in Birdeye because they make it easier to handle payments and gather reviews. I also appreciate the ability to send messages for appointment confirmations and reply to reviews, which enhances communication with patients. The initial setup of Birdeye was smooth. **What do you dislike about Birdeye?** I think the transaction charge on patient payment, they are complaining about charges and comparing with other mode of payment. Maybe they can reduce the fees. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for patient communication, payment collection, and reviews. It streamlines these processes, improving efficiency and engagement. ### 3. Devon Self Storage positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rabecka S. | Marketing portfolio manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Birdeye?** Integrating with BirdEye was easy and effective. We also received exceptional customer service from the BirdEye team as we worked through the integration and got our account set up. They answered all of our questions thoroughly and in great detail, which made the entire process feel smooth, straightforward, and well supported. **What do you dislike about Birdeye?** Sometimes the reviews don’t auto-respond because the system is overloaded. This has happened a few times at random. **What problems is Birdeye solving and how is that benefiting you?** Devon Self Storage has been able to supplement our secret shopper program with our automated survey campaigns. The campaigns are effective and provide exceptional detail in the day to day operations at a site level. ### 4. All-in-One Customer Experience Hub in One Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** ReNesha G. | Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2026 **What do you like best about Birdeye?** What stands out most about Birdeye is how it brings so many customer experience tools together in one place. Rather than juggling multiple platforms, businesses can handle reviews, messaging, surveys, listings, and social media from a single dashboard, which makes everything feel more streamlined and easier to manage. **What do you dislike about Birdeye?** Because the platform offers so much, it can feel overwhelming at first. New users may need some time—or even training—to fully understand the available features and learn how to use all the tools effectively. **What problems is Birdeye solving and how is that benefiting you?** Many businesses struggle to collect reviews consistently, even from customers who are genuinely happy with their experience. ### 5. Birdeye Makes Managing Social Media and Reviews Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Nadim A. | Owner, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Birdeye?** I look for softwares that makes my job more efficient and easier and Birdeye does exactly that. It make it easy to manage multiple social media platforms along with my reviews. It is designed well so it is easy to use and without too much fluff. Top of it all, they have great customer service. **What do you dislike about Birdeye?** Honestly not much. I have used other platforms and I like this much better. Only thing I wish, which really is not in Birdeye's control, is that Birdeye had more control over Google Reviews. **What problems is Birdeye solving and how is that benefiting you?** Managing multiple social media platforms and google reviews. ### 6. Automation Saves Time, But Setup Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Billy D. | Mortgage Consultant/ Sales Manager 864-884-0945, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Birdeye?** I like that Birdeye's automation means I don't have to manually send out reviews. It saves me time. **What do you dislike about Birdeye?** I filled out the form but couldn't submit and complete it. Also, this review process is a bit frustrating. Maybe they should get the technology to work better. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for customer service reviews, and its automation saves me time as I don't have to manually send out reviews. **Official Response from Ciera Saldona:** > Thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns like these very seriously. We understand that your concerns are related to the value delivered. That is not the experience we want for any customer. Please contact us directly at ciera.saldona@birdeye.com with your business name, so we can identify your account and escalate this immediately. We appreciate you bringing this to our attention. ### 7. Easy to Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Josh B. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Birdeye?** It’s an easy platform to get started with, and Reviews AI and Listings AI are saving us time. **What do you dislike about Birdeye?** So far this has been anything I have found that I dislike. There has been some suggestions we've had and we put in a ticket and they're working on those items. **What problems is Birdeye solving and how is that benefiting you?** It's saving us time and provides us with easy to digest reporting. We've been able to put our focus on other important projects and figure out focus areas for our different facilities. **Official Response from Ciera Saldona:** > We're glad to hear that you find Birdeye easy to use and that Reviews AI and Listings AI are saving you time. We appreciate your feedback and are constantly working to improve our platform based on customer suggestions. ### 8. Exceptional Support and Robust Features for Multi-Location Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Jered S. | Senior Digital Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Birdeye?** They offer excellent customer support and have helped accelerate many processes for large, multi-location businesses like mine. The platform includes a variety of features that benefit my entire organization, ranging from reputation management to listings management. **What do you dislike about Birdeye?** The Birdeye platform does have a bit of a learning curve. I also wish it offered the ability to create new listings, as currently, there is some manual work involved. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is solving the problem of inconsistent and outdated business listings across multiple online directories. Managing listings manually is time-consuming and makes it easy for incorrect information—like hours, addresses, or phone numbers—to slip through. By using Birdeye, I’m able to manage all of our business listings from one place and keep our information accurate and consistent everywhere it appears online. This improves our visibility in local search, reduces customer confusion, and helps ensure potential customers can easily find and contact us. Overall, Birdeye saves me time, gives me confidence that our listings are always up to date, and directly supports better local discoverability and customer trust. ### 9. Centralized Reputation Management That Saves Time and Drives Consistency **Rating:** 4.5/5.0 stars **Reviewed by:** Allison H. | Vice President, Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Birdeye?** Birdeye brings multiple reputation and patient-engagement tools into one centralized platform, which is especially valuable for multi-location organizations. The ability to manage reviews, listings, messaging, and insights across dozens of locations in a single dashboard saves significant time and creates consistency. The reporting and visibility into patient feedback help us quickly identify trends and opportunities at both the practice and enterprise level. **What do you dislike about Birdeye?** Some features can feel overwhelming at first due to the breadth of the platform, and not every tool is equally intuitive out of the box. For teams that don’t use the platform daily, ongoing training and enablement are important to ensure adoption. Additionally, certain workflows could benefit from more customization to better fit healthcare-specific nuances. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us solve the challenge of managing online reputation and patient communication at scale. By centralizing reviews, listings, and feedback, we can ensure accurate information across locations, respond to patients more quickly, and proactively address experience gaps. This has improved operational visibility, strengthened local SEO, and supported more consistent patient engagement across our network, ultimately contributing to trust, growth, and brand consistency. ### 10. Birdeye Delivers Near-Instant Review Monitoring With Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew C. | Reputation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Birdeye?** I've been using Birdeye as part our our company's reputation management team for about a year, and the ease of use and filtering abilities are certainly the best thing about it. At the company we count on near-instant monitoring and updates to our locations (around 120 at the time of this writing) as we resolve issues described in the reviews, and Birdeye simply doesn't fail at that. It's just that good. **What do you dislike about Birdeye?** If there's anything that could use some tweaking on Birdeye, it's probably the integration to second- and third-tier online reporting sites. **What problems is Birdeye solving and how is that benefiting you?** Through Birdeye, we have seen a dramatic decrease in our negative reviews and, conversely, a increase in our NPS score. We are able to catch our customers' issues post-move through the NPS campaign and resolve before going out to any online forum. ### 11. Bird Eye: User-Friendly and Great for Managing Multiple Locations **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda F. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Birdeye?** Bird Eye is very user friendly! It is easy to use and great for our company that has multiple locations. **What do you dislike about Birdeye?** Sometimes it's hard switching to a different location, or the interface is a little delayed. **What problems is Birdeye solving and how is that benefiting you?** Review generation for a multiple location business. Tracking review requests by technicians is very seamless with BirdEye. ### 12. Exceptionally Helpful Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Ashlee S. | Senior Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Birdeye?** How helpful the customer support is when I need help with something. I usually have to use the chat function to find what I'm looking for and if the AI Assistant can't help me, they connect me with a real person who always helps. **What do you dislike about Birdeye?** Not a fan of the dashboard layout, it is hard to navigate. I think it's hard to find the list of businesses and then navigate the different menus (Social, Campaigns, etc) and then if I have it open in another browser, it gets very glitchy. **What problems is Birdeye solving and how is that benefiting you?** Helps us send out review requests for clients and also schedules social posts ### 13. Effortless Feedback Management with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Birdeye?** I like that with Birdeye, we instantly see the feedback, and if it's negative, it does not post, as it directs the patient to leave the nature of the experience and allows us to contact the patient before anything is posted. I also like how Birdeye is integrated with other platforms, especially Google, since it posts the patient reviews automatically to Google, which has dramatically increased our Google rating. The initial setup was very easy, with the help of our business partner, making it fast and without any complaints. **What do you dislike about Birdeye?** Nothing! **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to automatically send patient surveys immediately after their visits. It enhances our response management by not posting negative feedback publicly, letting us address issues privately. Also, it integrates with Google, boosting our ratings by auto-posting reviews. ### 14. Smooth Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Riley P. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Birdeye?** I like how easy it is to use and how well it’s integrated. The performance seems solid, and the support has been good as well. **What do you dislike about Birdeye?** It feels a bit expensive for what it actually offers. **What problems is Birdeye solving and how is that benefiting you?** It helps us respond quickly, and everything integrates easily. Support also seems good whenever we need it. The AI/intelligence on Birdeye seems solid as well. ### 15. Amazing Features, Seamless Implementation, and Awesome Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Dunya D. | Digital Marketing & Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Birdeye?** This software is amazing. I use Review AI and Listings, and they’ve both been really helpful. There are so many other great features I’d love to add, but the costs can add up. Customer service is awesome, and I really love my reps. Implementation was seamless, too. **What do you dislike about Birdeye?** The only thing that sucks is the cost—haha! If I could, I’d have everything. **What problems is Birdeye solving and how is that benefiting you?** Automated review replies are the biggest benefit for me. Being able to choose which reviews I’m notified about (like only the low ones) is huge, too. Also, the local SEO features. ### 16. Well rounded platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan B. | Service Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Birdeye?** How user friendly the platform is, and that the moblie app is relatively easy to use and navigate. **What do you dislike about Birdeye?** I wasn't involved with the integration of birdeye with service titan so i'm not sure if it was set up correctly originally or not. After a few weeks it seems to be working better! **What problems is Birdeye solving and how is that benefiting you?** not sure, i know it's great for a feedback platform and how its linked with our google account and its great for promptly alerting our staff about the reviews and messages we receive from clients! **Official Response from Ciera Saldona:** > We're glad to hear that you find Birdeye user-friendly and that the mobile app is easy to navigate. We apologize for any inconvenience during the integration with Service Titan, but we're pleased to hear that it's working better now. If you have any further questions or need assistance, please don't hesitate to reach out to our support team. ### 17. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Sachary F. | Surgical coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Birdeye?** It is very easy to navigate, great for training staff in a short amount of time. Customer service is always available to help make changes. Its also great to stay in contact with staff members **What do you dislike about Birdeye?** It does sometimes crash but its not an everyday thing. **What problems is Birdeye solving and how is that benefiting you?** Communicate with our patients even when we are away form the computer by using the app on our phones. Patients can write us after hours. Collecting payments from customers. Sending our review links. Being able to do a video call directly from Birdeye is a game changer!! ### 18. Outstand Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah J. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Birdeye?** I love how adaptive birdeye is to our ever changing marketing strategies. Still very user friendly both for me the user and our clients. **What do you dislike about Birdeye?** I still wish it wasn't necessary to have a gmail or facebook account to leave a review **What problems is Birdeye solving and how is that benefiting you?** They are helping our clients receive more reviews than ever before! **Official Response from Ciera Saldona:** > We love hearing about Birdeye's successful review generation! Thank you for taking the time to share! ### 19. Great review hub with easy replies, but a clunky UI that makes navigation harder **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Birdeye?** We like that it's a one stop shop for all of our reviews. Replying to a review is easy. We also like that there is automated review invitations and QR codes available. **What do you dislike about Birdeye?** The UI is clunky. When you log in, your dashboard doesn't bring you to the business pages. I often have to hunt around for things or put in a ticket to get questions answered. The limited Yardi integration we are using at this time seems to work fine, though. **What problems is Birdeye solving and how is that benefiting you?** Keeping all of our review information in one place under one log in. **Official Response from Ciera Saldona:** > We're happy to hear that you appreciate the convenience of having all your review information in one place. We understand your frustration with the clunky UI and will take your feedback into account as we continue to enhance the user experience. ### 20. Multi-Location Feedback Made Easy with Helpful AI and Great Team Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi K. | Customer Service and Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Birdeye?** With multiple locations it's super nice to keep area specific feedback in one location while also maintaining individuality amongst locations. Love that AI is also helping autopopulate responses that are more and more useful. I see the contstant improvements and love the teams communication. **What do you dislike about Birdeye?** The AI prompts still feel generic and are often repetitive. I also still can’t really use them to respond to customers, because they don’t sound “human” enough for our audience. **What problems is Birdeye solving and how is that benefiting you?** Birdeye saves me time by letting me respond quickly to a large number of reviews across several different pages. **Official Response from Ciera Saldona:** > We appreciate your positive feedback about Birdeye's ability to centralize area-specific feedback and streamline communication. We understand your concerns about the AI prompts and are actively working on enhancing their personalization. Thank you for your input! ### 21. Effortless Review Generation with User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun C. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Birdeye?** I find Birdeye very easy to use. The one-click feature is particularly useful because it allows me to efficiently send both email and SMS to customers, making it simple to generate reviews. The user interface played a significant role in our switch to Birdeye from Go High Level, and setting it up was quite easy. **What do you dislike about Birdeye?** Just maybe the AI features, but it's an ongoing improvement. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to easily send emails and texts to customers, encouraging reviews. The one-click feature simplifies this process for businesses. ### 22. Birdeye’s AI-Generated Review Responses Save Time **Rating:** 4.5/5.0 stars **Reviewed by:** Blake S. | general manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Birdeye?** The thing I like most about Birdeye is the AI-generated review responses. **What do you dislike about Birdeye?** I wish it had an automated way to keep track of what technicians are getting the reviews. **What problems is Birdeye solving and how is that benefiting you?** The automated replies take away a lot of time from me. Before I would try to create responses, but they were not unique to each review. ### 23. Birdeye is my go to for organizing, facilitating, and managing reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Emily M. | marketing, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Birdeye?** What I like most about Birdeye is how easy it makes managing reviews. Everything stays organized in one place, which saves me a lot of time and makes the whole process feel clearer and more straightforward overall. **What do you dislike about Birdeye?** Honestly, there isn’t much I dislike about Birdeye. Everything is straightforward! **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps by making it easy to collect reviews, manage feedback, and keep your business info accurate online. It also makes communication much easier, which helps everything feel more organized and manageable. ### 24. Great platform and even better team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Birdeye?** It’s an extremely thorough, advanced platform. There are many upsides to using it, including the excellent support from the staff, the training videos, and the wide range of capabilities within the platform itself. I love that we're able to get hands on training with the teams at birdeye. **What do you dislike about Birdeye?** I truly have nothing that I dislike about Birdeye at this time. The product is great + so are the people. **What problems is Birdeye solving and how is that benefiting you?** Our onsite teams are extremely busy and the teams at birdeye take a heavy lift from our properties, especially when it comes to creating on brand and custom content. ### 25. Exceptional Support and Attention to Feedback from Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Joey M. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** Birdeye is VERY attentive to detail and is always quick to respond with any questions or concerns we have. Since this is a newer company, we also feel like our thoughts for future improvements are taken into serious consideration. The dashboard is easy to navigate, the reporting is in depth and the tools we use all perform how we would like! **What do you dislike about Birdeye?** Nothing so far. We haven't run into anything specific that we necessarily dislike. **What problems is Birdeye solving and how is that benefiting you?** We are using birdeye to optimize our current listings, social media and keep an eye on performance of each of our locations from a brand perspective. This gives us insight into any internal changes that need to be made or external issues that need to be resolved with customers in a quick actionable format. ### 26. Birdeye is one of the best platforms to use regarding Patient Reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Angie J. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Birdeye?** First, the team that we work with at Birdeye is phenominal. They are always so quick to find solutions to problems and give us the best options on ideas. **What do you dislike about Birdeye?** I have not found anything I dislike regarding Birdeye. **What problems is Birdeye solving and how is that benefiting you?** Some of the problems Birdeye is solving is how patients perceive their visits and their providers or anyone they come in contact with during their visit. We are able to try to correct the issues the patient may be having or experienced during their visit and we can do our best to make their next visit better. ### 27. Effortless Listing Management with Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Evie R. **Reviewed Date:** January 22, 2026 **What do you like best about Birdeye?** I use Birdeye to keep our UK location listings accurate and up to date. The listing management feature is particularly valuable, having seen how things were handled before, it often felt chaotic, with duplicate profiles appearing frequently. Being able to manage everything from a single dashboard saves significant time for both me and the business. Birdeye has also helped eliminate many duplicate listings, especially on Bing, and ensures we maintain a consistent presence across multiple platforms. **What do you dislike about Birdeye?** It would be useful to receive a report highlighting any proposed changes from platforms we’re listed on, so we can review them in advance rather than being notified after they’ve already been made. **What problems is Birdeye solving and how is that benefiting you?** Birdeye eradicates duplicate profiles and manages listings across platforms, ensuring a consistent presence and saving time for our UK locations. ### 28. Time-Saving One Login for Multiple Platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2026 **What do you like best about Birdeye?** Having multiple platforms available on one website with a single login is a real time-saver and helps me get things done faster. **What do you dislike about Birdeye?** Old reviews or removed reviews were added in and this causes confusion in responding or the rating being increased or decreased. **What problems is Birdeye solving and how is that benefiting you?** having mulptiple features ### 29. Birdeye Keeps All Our Reviews Organized in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Marketing Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Birdeye?** Birdeye’s greatest value is the organization it provides by centralizing all our reviews in one place, allowing us to respond to feedback promptly. Additionally, our account agents have been incredibly helpful and patient as we work through the process of verifying our various locations. **What do you dislike about Birdeye?** Glassdoor and Indeed reviews aren't integrated into Birdeye, so those are handled separately on their respective platforms. **What problems is Birdeye solving and how is that benefiting you?** In short, Birdeye is moving us from a reactive approach to an intentional one. It’s not just about seeing reviews; it’s about having the operational oversight to manage our reputation as a unified brand ### 30. AI Review Responses That Save Time and Keep Negative Feedback on My Radar **Rating:** 4.5/5.0 stars **Reviewed by:** Paris V. | Director of Operations, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Birdeye?** I love to use the AI response integration for responding to my reviews, that has lifted a huge item off my to do list. Not to mention, any negative reviews are sent directly to me reducing the worry of a bad response. **What do you dislike about Birdeye?** I wish that this was an automatic add to my google my business page and not only if they are using the link. **What problems is Birdeye solving and how is that benefiting you?** AI integration for responses, the ability to count my reviews and see the actual dates they are reviewing has helped my monthly team challenge reporting to be more accurate! **Official Response from Ciera Saldona:** > We're thrilled to hear that the AI response integration has been beneficial for you and has helped in managing your reviews. Your feedback about the automatic add to Google My Business is valuable, and we will look into ways to address this for a better user experience. ### 31. Effortless Integration and Stellar Features for Medical Practices **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Birdeye?** I really like Birdeye because it's a great software that integrates most things, like citations, reviews, email marketing, and a lot of different sources. The review integration with practice management systems, especially in offices such as medical practices, is particularly beneficial. We also use it with APIs for social media posts and with our own CRM system. The initial setup was great, you guys did a great job. **What do you dislike about Birdeye?** One of the things that could be improved is the appointment features integration. It seems like that feature hasn't been developed further, which is a bit of a drawback. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to integrate citations, reviews, email marketing, and various sources into GMB, and connect it with practice management systems in medical offices. ### 32. All-in-One Reviews, Messaging & Social—Birdeye Makes Reputation Management Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Birdeye?** What I like most about Birdeye is that it brings reviews, messaging, and social media management together in one place. This makes it much easier to keep an eye on our brand reputation, respond to customers quickly, and track engagement without having to juggle multiple tools. The automation features—such as review requests and alerts—also save a lot of time and help keep communication consistent. **What do you dislike about Birdeye?** One downside of Birdeye is that some features can feel a little overwhelming at first, mainly because there are so many tools packed into the platform. It takes some time to learn where everything is and how to use it efficiently. I’ve also found that certain customization options and reporting views could be more flexible, especially when you’re looking for very specific insights or trying to set up more tailored workflows. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps solve the challenge of managing customer feedback, online reputation, and communication across multiple platforms in one place. Rather than logging into separate review sites or social channels, I can monitor everything from a single dashboard, which saves time and helps keep my responses consistent. This has benefited me by making it easier to stay on top of customer interactions, respond more quickly, and maintain a stronger, more professional brand presence without adding extra workload. **Official Response from Ciera Saldona:** > Thank you for sharing your feedback. We understand that our platform offers a wide range of tools, and we're continuously working to improve user experience and make it easier to navigate and utilize all the features. ### 33. Birdeye’s Built-In AI Makes Rankings and Social Content Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Birdeye?** I like the AI features available to help with rankings on those search platforms. Plus, there are many areas of Birdeye where AI is built in to best support you -- for instance, the social portion suggests relevant topics to cover which is great. **What do you dislike about Birdeye?** I realize it's an issue with the actual social platforms themselves, but it's a huge bummer for content preparation that I cannot utilize all of the features for video content on Instagram, TikTok and YouTube. **What problems is Birdeye solving and how is that benefiting you?** Content scheduling and automated review requests to patients. We're seeing an uptick in Google reviews! ### 34. Wonderful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica F. | Senior Digital Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Birdeye?** We just started partnering with Birdeye in July of 2024. The implementation process was wonderful, and the partnership just continues to feel seamless and productive. The Birdeye team made onboarding simple, providing clear instructions and exceptional support every step of the way. Their platform is intuitive, the integration process with easy, and the analytics tools have given us valuable insights into customer feedback. We're thrilled with the results so far and highly recommend Birdeye for anyone looking to enhance their online reputation! UPDATE: It has been over a year since we started our partnership with Birdeye, and I continue to be impressed with their customer support, ease of use and increasingly great features, which seem to be continually evolving and getting better. Our customer success manager is engaged, responsive and an absolute pleasure to partner with! **What do you dislike about Birdeye?** I truly cannot think of a downside to working with Birdeye. So far, they've been nothing but wonderful to work with! **What problems is Birdeye solving and how is that benefiting you?** We came to Birdeye to help us efficiently and effectively manage our online reputation. They allow us to easily access our online reivews in one place and respond to them quickly. Their AI tools also help us craft quick and personalized responses. We weren't looking for the social media management portion of the platform, but have greatly enjoyed using it. We love how easily we can share 5-star reviews on our communities' social feeds! ### 35. Poor delivery and serious cancellation concerns **Rating:** 0.0/5.0 stars **Reviewed by:** Kevin P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Birdeye?** They sell their product really well. Makes you believe that they will change everything for your business. Unfortunately, it is opposite of that. **What do you dislike about Birdeye?** Limited functionality compared to what was promised Poor follow through on implementation requests Ongoing billing despite cancellation requests Aggressive upselling even after disengagement **What problems is Birdeye solving and how is that benefiting you?** We engaged Birdeye expecting a comprehensive customer engagement and marketing solution. Unfortunately, the actual delivery was minimal and did not align with what was presented during the sales process. Despite paying a significant monthly fee, the platform provided limited value and key deliverables were not implemented. We made multiple clear requests to cancel the subscription. These were not actioned, and billing continued. We were later told there was no record of our requests, which contradicts our documentation. This matter has now been escalated to QCAT. Recommendation: Keep away from this business. **Official Response from Ciera Saldona:** > Thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns like these very seriously. We understand that your concerns relate to the value delivered, the cancellation process, and continued billing after your requests to cancel. That is not the experience we want for any customer. We want to review the details carefully with our senior support leadership team. Please contact us directly at ciera.saldona@birdeye.com with your business name, so we can identify your account and escalate this immediately. We appreciate you bringing this to our attention. ### 36. Helpful AI Features and a Straightforward, Affordable Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Birdeye?** The AI features for building and maintaining a professional online presence have been helpful. The dashboard is straightforward to use, and it isn’t cost-prohibitive. **What do you dislike about Birdeye?** We haven’t had any issues with Birdeye so far, and their support team has been very helpful whenever we’ve needed assistance. **What problems is Birdeye solving and how is that benefiting you?** We’ve had trouble showing up on the first page of internet searches, and we’ve also struggled to keep up with responding to reviews. This product helps us stay current and relevant, and makes it easier to keep up with what we need to do. ### 37. Helpful BirdEye Team and an Easy Mobile App for Getting Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Terri K. | Owner, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Birdeye?** I feel like the BirdEye team has been really helpful and kind. Every interaction I’ve had with the employees has been a pleasure. I also appreciate how easy it is to get reviews through the app on my phone. On top of that, I’m currently trying out the social service, and so far I’m liking it. **What do you dislike about Birdeye?** I don’t really dislike anything about Bird Eye. **What problems is Birdeye solving and how is that benefiting you?** I really like the social media service, it’s not something I have the time to keep up with or deal with regularly. ### 38. Effortless Google Profile Management with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Chris N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Birdeye?** BirdEye makes managing our Google Business Profile feel surprisingly smooth, something that is rare in the local SEO world. The platform handles reviews, listings, and updates in one place, which saves a lot of time. The support team stands out, especially Heidi, whose guidance has been consistently clear and quick. When something needs attention, she treats it like a real priority, which makes the whole experience feel more reliable. **What do you dislike about Birdeye?** The main gap for me is the lack of a heat map for service area businesses. Since my client relies on clear visibility into how we perform across different neighborhoods, a heat map would add real value. Everything else works well, this one missing piece just limits how precisely we can analyze our local reach. **What problems is Birdeye solving and how is that benefiting you?** BirdEye gives us a single place to manage our reputation and local search presence, which used to be scattered across several tools. It keeps our Google Business Profile accurate, helps us respond to reviews quickly, and makes it easier to understand how customers are finding us. ### 39. All-in-One Platform That Saves Time and Centralizes Key Info **Rating:** 5.0/5.0 stars **Reviewed by:** Christine Brandy C. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Birdeye?** The platform is very direct and has the ability to view all important information in one location for multiple properties, making it a time-saving program. Customer support is excellent, and the dashboard allows for frequency viewing of updates all in one location. Once the set is completed, the ease of integration with our CRM system is very smooth. **What do you dislike about Birdeye?** The setup was a very long process, but worth it in the end. **What problems is Birdeye solving and how is that benefiting you?** It takes the burden off the onsite staff to have to answer all reviews across all the reputation platforms and to have to post every week on social media to stay relevant. I also like the Fair Housing component, as we can rest assured that the responses to our reviews do not violate any fair housing laws. The platform allows us to stay on top of social media posts as well, even if the onsite staff does not have the time to provide a weekly posts. ### 40. Easy Customer Messaging, Smooth Payments, and Helpful Review Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Jose S. | Customer Service Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Birdeye?** Very easy and convenient for handling text messages and emails with customers. Payments are also a breeze—I’ve never had any problems with their payment platform so far. It’s also very helpful for keeping an eye on your reviews and quickly detecting and addressing any negative ones. **What do you dislike about Birdeye?** Platform limitations on processing certain other countries payments and SMS, which I could understand it just a matter of time for these to get implemented as they grow. **What problems is Birdeye solving and how is that benefiting you?** Reviews, payments, text and email handling for customers. ### 41. The best reputation management tool on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Mason J. | Continuous Improvement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Birdeye?** The customer support we receive from Birdeye is some of the best I have ever seen! They actually take the time to hop on a call and understand what issues we are facing and will take it upon themselves to fix the account for us. **What do you dislike about Birdeye?** There is a bit of a learning curve to understand how to use it to its full ability. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is making it very easy for us to solicit reviews and allow us to easily manage any new reviews that come in across various locations. **Official Response from Ciera Saldona:** > Thank you for your feedback! We understand that there can be a learning curve with our platform, and we're continuously working to improve our onboarding and training resources to make it easier for our users to maximize the benefits of Birdeye. ### 42. Centralized Review Management Made Simple and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Birdeye?** Having all of our review platforms in one central location is incredibly valuable. It makes monitoring reviews and responding to clients simple and efficient. **What do you dislike about Birdeye?** I've truly not seen a downside yet and we've been using Birdeye for quite some time. I appreciate the option for AI assist when writing responses to reviews that may be more sensitive or complex. **What problems is Birdeye solving and how is that benefiting you?** Having one place where my team and I can monitor and respond to reviews has greatly improved communication and efficiency, helping us ensure responses are timely and consistent. ### 43. Easy, Accessible Review System for Users and Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa-Lyn . | Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Birdeye?** The system is easy and accessible for not only the person leaving the review but also the company tracking. **What do you dislike about Birdeye?** I do not have any dislikes at this time. **What problems is Birdeye solving and how is that benefiting you?** Storage Sense collects the information provided by reviewing the reviews and making updates and changes as need be ### 44. Great for Business use with excellent feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** arthur h. | Assistant Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Birdeye?** Reviews, Charts and other excellent information that keeps our company up to date . **What do you dislike about Birdeye?** Sometimes customers think of it as a messenger and also responds here instead of the main email. **What problems is Birdeye solving and how is that benefiting you?** Where we stand for customer experience and how each store stands in comparison ### 45. Birdeye is an excellent platform for reputation management. **Rating:** 5.0/5.0 stars **Reviewed by:** Jihad C. | Director of Business Support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Birdeye?** The support and knowledge of their staff is impeccable. They help show you how their powerful platform can assist you in making key business decisions. The platform has AI embedded in many of the features such as auto replying to reviews and storytelling about your data that helps you get a good picture of the customer experience. **What do you dislike about Birdeye?** I haven’t had any negative interactions with the support team, and I also haven’t run into any issues with the platform’s functionality. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps me respond to reviews in a timely manner, which in turn helps my locations improve their organic ratings. There is also an API connection between our property management software and Birdeye that lets us send review requests to all new tenants. **Official Response from Ciera Saldona:** > Thank you for your kind words about our support team and the AI features of our platform. We're glad to hear that Birdeye is helping your locations improve their organic ratings and streamline review requests for new tenants. ### 46. Time-Saving Templates and Quick Response **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan P. | Initial Claim Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Birdeye?** I use Birdeye to manage client intake and address their queries quickly and efficiently, particularly through its use of templates. The ability to save a multitude of templates for various occasions is an aspect I love as it saves me a significant amount of time. This feature enables me to swiftly create, title, and store templates tailored to different client needs, allowing me to conveniently select and send the appropriate response with just a click. Additionally, Birdeye facilitates effective communication by allowing the sending and receiving of pictures or evidence through its text app. The initial setup of Birdeye was incredibly straightforward, taking less than ten minutes, which I appreciated. Overall, Birdeye's functionalities have optimized my workflow and made it an invaluable tool for my law firm's operations. **What do you dislike about Birdeye?** I find it limiting that Birdeye doesn’t allow for having multiple chats open simultaneously, which would greatly enhance my efficiency. Currently, managing different conversations requires toggling between them, which is time-consuming. This feature would streamline my workflow by allowing me to respond to clients more swiftly without the need to navigate away from ongoing chats. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to streamline client communication, quickly responding with templates and sharing necessary documents, saving time in my law firm. **Official Response from Ciera Saldona:** > Thank you for sharing your positive experience with using Birdeye to manage conversations with your clients. We understand the importance of text corrections and will explore ways to enhance this feature in the future. ### 47. Streamline Your Business's Online Reputation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel D. | Executive Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Birdeye?** Birdeye's interface is intuitive and easy to navigate, making it accessible to users with varying levels of technical expertise. The dashboard provides a clear overview of all relevant metrics, allowing me to quickly gauge my online reputation, customer feedback, and review ratings at a glance. One of the standout features of Birdeye is its ability to monitor reviews across numerous platforms, such as Google, Yelp, Facebook, and more. By consolidating all reviews in one place, it eliminates the need for manual tracking and saves a significant amount of time. The system notifies me promptly whenever a new review is posted, allowing me to respond promptly and address any concerns. **What do you dislike about Birdeye?** While overall, I have a positive experience with Birdeye, there were a few areas that could be improved. The reporting capabilities could be more robust, allowing for more customized reports and deeper data analysis. Additionally, while the customer support was helpful, response times could be faster during peak hours. **What problems is Birdeye solving and how is that benefiting you?** Before Birdeye, managing reviews across multiple platforms was fragmented and reactive. Now we can generate, monitor, and respond to reviews from a single dashboard, which has dramatically improved our response time and overall brand visibility. The biggest benefit has been the steady increase in high-quality reviews, which strengthens trust signals, improves local search performance, and positively influences conversion rates. The automation features save our team significant time while still allowing us to personalize outreach and responses. Overall, Birdeye has streamlined our review strategy, improved our online presence, and contributed directly to stronger acquisition performance. ### 48. Convenient with Strong Automation, But Questionable Value **Rating:** 4.5/5.0 stars **Reviewed by:** Luke X. | Senior Principal Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Birdeye?** I like the convenience and the widgets that enhance my experience and review presence with Birdeye. It's convenient and I find the customer service to be good. I appreciate the review widget that I can add to my website via HTML code. **What do you dislike about Birdeye?** I think the value is somewhat questionable at that price point. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for automation and an easier workflow. It's convenient with widgets enhancing the review presence. **Official Response from Ciera Saldona:** > We're glad to hear that you find Birdeye to be a nice and clean platform with a beneficial contact journey. We appreciate your feedback about the widget for reviews and will work to improve its functionality. ### 49. Simplifies Review Management, Needs Better Support **Rating:** 4.0/5.0 stars **Reviewed by:** Sandra J. | Marketing Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Birdeye?** I like how Birdeye gets all our reviews in one place from platforms like Google and Yelp. I really appreciate its simplicity to understand, which makes it easy to use. The Reviews AI and Reports AI features are especially valuable for creating our monthly review reports, and I find them easy to filter according to our preferences, which helps in determining our separate locations. **What do you dislike about Birdeye?** Our rep does not respond to emails in a timely manner. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to respond to reviews and create monthly reports. It consolidates reviews from Google and Yelp, making them easy to manage. The Reviews AI and Reports AI features help filter preferences and separate locations, streamlining our reporting process. ### 50. A user-friendly, unbeatable way to streamline all business reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina B. | Practice Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Birdeye?** Birdeye has made it much easier for us to manage and respond to reviews at our clinic. The platform is intuitive, with helpful features such as templates and AI capabilities that enhance our workflow. Navigating the system is straightforward, and the integration process was smooth, making it simple to keep up with and reply to reviews. I also appreciate the excellent customer service, as they are always quick to address any questions or concerns. Responding to reviews through Birdeye has become one of my favorite tasks because of how effortless it is. I use Birdeye every day and plan to continue relying on it regularly. **What do you dislike about Birdeye?** At the moment, I haven't encountered any issues with Birdeye. I find it to be perfect and truly enjoy using it. **What problems is Birdeye solving and how is that benefiting you?** Birdeye addresses the challenge of having to sift through numerous reviews one by one each day. By bringing all our reviews and comments together on a single platform, Birdeye helps me work more efficiently. It truly saves me time, which is especially valuable given how hectic things can get in the clinic. **Official Response from Ciera Saldona:** > We're thrilled to hear that Birdeye has been a great resource for your clinic! We strive to provide a user-friendly platform with valuable resources like templates and AI capabilities. We're also glad to hear that our integration process was seamless and that our customer service has been fantastic. Thank you for your feedback! ## Birdeye Discussions - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote - [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A27%3A18+-0500&secure%5Bsession_id%5D=5f64474d-b1c7-450f-b2b7-214ca38273ec&secure%5Btoken%5D=0a90485c55f45c0c22cc6ee12f15341fb5bc7353177d0bd9c3481b829c0384b1&format=llm_user) ## Birdeye Integrations - 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[NexHealth](https://www.g2.com/products/nexhealth/reviews) - [Nexsyis Collision](https://www.g2.com/products/nexsyis-collision/reviews) - [Nextech Practice+](https://www.g2.com/products/nextech-nextech-practice/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle Netsuite Analytics](https://www.g2.com/products/oracle-netsuite-analytics/reviews) - [Oryx Dental Software](https://www.g2.com/products/oryx-dental-software/reviews) - [PatientNow](https://www.g2.com/products/patientnow/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) - [Practice Better](https://www.g2.com/products/practice-better/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RAD Studio](https://www.g2.com/products/rad-studio/reviews) - [Rent Manager](https://www.g2.com/products/rent-manager/reviews) - [ResWare](https://www.g2.com/products/resware/reviews) - [roommaster](https://www.g2.com/products/roommaster/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SearchAtlas](https://www.g2.com/products/searchatlas/reviews) - [Self Storage Manager](https://www.g2.com/products/self-storage-manager/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [ServMan Pro](https://www.g2.com/products/servman-pro/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews) - [SmartAdvocate](https://www.g2.com/products/smartadvocate/reviews) - [Spectora](https://www.g2.com/products/spectora/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [STORIS Unified Commerce](https://www.g2.com/products/storis-unified-commerce/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Valant](https://www.g2.com/products/valant/reviews) - [Vocal Video](https://www.g2.com/products/vocal-video/reviews) - [Weave](https://www.g2.com/products/chasm-weave/reviews) - [WebPT](https://www.g2.com/products/webpt/reviews) - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Birdeye Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Responses** - Customization - Control - Route To Human **Feedback Management** - Tagging - Custom Reports and Dashboards **Conversational Platform** - Personalization - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label **Payment Options** - Multi-Currency - Online payment portal **Feedback Sources** - Online Reviews - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Mobile** - Mobile Optimization **Security** - POS Verification **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Conversational Marketing** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Multichannel Sharing - Content Distribution **Platform** - Accounting integration - E-commerce Integration **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Birdeye Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,473 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (631 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (526 reviews)