---
title: Birdeye Reviews
meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4152 reviews by the users' company size, role or industry
  to find out how Birdeye works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 4152
  scale: '5'
date_modified: '2026-07-14'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---

# Birdeye Reviews
**Vendor:** Birdeye  
**Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 4,152
## About Birdeye
Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.



## Birdeye Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Birdeye, allowing for seamless navigation and quick setup without a steep learning curve. (1019 reviews)
- Users appreciate the **ease of use** and seamless navigation of Birdeye, enhancing their review management experience. (1009 reviews)
- Users value the **efficiency of review management** with Birdeye, enhancing their reputation and engagement with minimal effort. (851 reviews)
- Users praise Birdeye's **excellent customer support** , efficiently aiding integration and enhancing communication with clients. (720 reviews)
- Users appreciate the **easy communication and review features** of Birdeye, enhancing scheduling and patient interaction effortlessly. (589 reviews)
- Reviews (540 reviews)
- Centralized Reviews (497 reviews)
- Review Increase (475 reviews)
- Efficiency (398 reviews)
- Customer Service (385 reviews)

**What users dislike:**

- Users note **missing features** in Birdeye, expressing a desire for more integration and capabilities in the software. (232 reviews)
- Users find the **UI sluggish and the AI chatbot ineffective** , indicating a need for significant improvements in performance. (158 reviews)
- Users find **review management confusing** due to update notifications and difficulties with spam removal and dashboard usability. (158 reviews)
- Users experience a **learning curve** with Birdeye, finding it challenging to navigate the platform initially. (139 reviews)
- Users find that Birdeye has **limited features** and seek enhancements for a more user-friendly experience. (138 reviews)
- Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews)
- Limitations (118 reviews)
- Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews)
- Poor Customer Support (114 reviews)
- Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews)

## Birdeye Reviews
  ### 1. Streamlined Review Management That Boosts Efficiency and Guest Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melanie B. | General Manager, Hospitality, Enterprise (> 1000 emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about Birdeye?**

I really enjoy using the platform because it increases my review collection, has a central location where I can check all reviews from multiple sites in one place, increases my review response efficiency, helps me to quickly spot any negative guest feedback trends and allows me to directly communicate with the guests.

**What do you dislike about Birdeye?**

The only thing that I can think of that needs a little tweaking is the AI responses.

**What problems is Birdeye solving and how is that benefiting you?**

The platform has helped me collect more positive reviews and prevented me from missing out on responding to reviews because every one of them is now in a central location.

  ### 2. Birdeye is a must for your company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katelyn W. | Practice Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 02, 2024

**What do you like best about Birdeye?**

Birdeye is seemless to use and allows me to be notified of reviews immediately so that I can respond in a timely manner. I love how it keeps track of reviews across different platforms and provides insights for you.

**What do you dislike about Birdeye?**

Have not experienced any dislikes or disadvantages yet.

**What problems is Birdeye solving and how is that benefiting you?**

Helping to bring in reviews from multiple platforms into one place to c heck and keep track of makes my life so much easier. With this saved time, I can use it to actually have the time to respond to reviews and engage with the community.

**Official Response from Ciera Saldona:**

> We're thrilled to hear that you are finding Birdeye helpful in consolidating reviews from multiple platforms. We strive to make the process fast, accurate, and easy for our users. Thank you for sharing your positive experience!

  ### 3. Intuitive Platform with Comprehensive Review Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Biplaba Kumar P. | Digital Marketing Manager, Telecommunications, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about Birdeye?**

I find Birdeye to be an easy-to-use platform for review management and customer communication. It really helps with online reputation and Google ranking, which I appreciate. I like that it combines review messaging, listing, and social media all in one place. The reply filter and the ability to track ratings are also valuable to me. I like saving templates for faster responses and being able to assign reviews to team members, which makes our process a lot more efficient. Plus, after getting past the initial setup, which was a bit challenging, it now feels very easy to use.

**What do you dislike about Birdeye?**

The pricing is expensive. Initially, the setup was difficult. The AI reply quality could be smarter, like having an industry-specific reply model.

**What problems is Birdeye solving and how is that benefiting you?**

I find Birdeye easy to use for review management and customer communication, enhancing online reputation and Google ranking. It integrates reviews, messaging, and social media in one platform, allows tracking ratings and assigning reviews to team members for faster responses.

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye. We're pleased to hear that you find our platform easy to use and that it has been beneficial for your online reputation and Google ranking. We appreciate your feedback on the pricing and AI reply quality, and we'll take your suggestions into consideration as we continue to enhance our platform.

  ### 4. Improved Our Reviews Management Significantly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lew D. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about Birdeye?**

I really like the color-coordinated email feature in Birdeye, where green means good and takes the reviewer to Google. It's quite helpful as it works as a psychological trick, differentiating between happy (green) and dissatisfied (red) reviews. This system channels all the potentially bad reviews away from Google and directs them to us directly, allowing us to manage and hopefully turn those reviews around. The timing of triggering these reviews after a successful loan funding is effective too, encouraging satisfied customers to leave a five-star review by clicking on the green button.

**What do you dislike about Birdeye?**

We're early in the searchability with AI. It's nice to reply directly to Google reviews via the Birdeye app, but we're also getting reviews on Zillow and Better Business Bureau and other sites like LendingTree, and we're not able to respond directly to those via the Birdeye app. So having some type of integrated API where you can respond directly to more reviews directly through the app using AI would be much more helpful. Right now, we're not responding to Zillow and Better Business Bureau because it's not integrated; we have to log in to those sites and we don't have the technology with AI to prepare a response. So it just takes more time, and as a CFO, I don't have time to make sure all these reviews are managed. We don't have a marketing department. So if Birdeye had that capability, it would be a lot easier.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps improve our Google star rating by channeling reviews effectively, steering unhappy customers to contact us directly, and turning potential negative reviews around.

**Official Response from Ciera Saldona:**

> We're glad to hear that you find our color-coordinated email feature helpful in directing reviews and triggering positive feedback after a successful loan funding. We appreciate your feedback about the need for better integration with other review platforms, and we'll definitely take this into consideration for future improvements. Thank you for sharing your experience with Birdeye!

  ### 5. Elevated Our Online Reputation with Birdeye

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jonathan B. | Digital Marketing Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** December 04, 2025

**What do you like best about Birdeye?**

I use Birdeye to generate reviews for the different clinics we operate in. It solves our online presence issues and inadequate SEO issues, which helps address our previous lackluster reputation. I use Review AI the most and value it highly because it is the main source for addressing our needs. The integration with eClinicalWorks is amazing. The initial setup was very easy, and my team did a great job of taking over, with excellent processes in place.

**What do you dislike about Birdeye?**

I dislike the lack of features on Birdeye. It is very limited and diminsihes the ROI.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to generate reviews at different clinics, solving our online presence and SEO issues, and helping with lackluster reputation.

  ### 6. Efficient Review Management, Needs More Customization

**Rating:** 4.0/5.0 stars

**Reviewed by:** Katrina N. | Director of Digital Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Birdeye?**

I appreciate that Birdeye collects all of our reviews in one place, making it easy to keep track of them and respond quickly. The AI-suggested review replies are also particularly helpful, allowing for quick responses in a way that's aligned with our brand while incorporating SEO keywords. The interface is really easy to use, which adds to the efficiency. Additionally, it assists in maintaining our listings accurately across more than 30 locations.

**What do you dislike about Birdeye?**

There's a lot of automation features available, but I don't feel confident turning them on because they're not always aligned with our brand voice, or we want to have more control over the process. I thought that the onboarding process was more drawn out than it needed to be. I found the onboarding rep a little difficult to work with. She didn't really listen to our individual needs and how to make the tool work for our use case, and was instead more focused on getting through her checklist.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye collects our reviews, making it easy to track and respond quickly, and helps generate more reviews through email requests. It maintains accurate listings across over 30 locations.

  ### 7. Effortless Automation, Stellar Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Adam M. | Marketing Techology Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 30, 2025

**What do you like best about Birdeye?**

I like how Birdeye lets us automate review capture, which gives us more visibility. I appreciate the ability to post to multiple social media accounts simultaneously, freeing up manual work. It's also great for pushing out standardized names for our listings. Their support is very good and very fast, and the automation is very good too—we really just set it and update as needed. The initial setup of Birdeye was very easy.

**What do you dislike about Birdeye?**

Their reporting could be improved in the UI. It is a bit confusing, almost information overload. Less is more.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye lets us automate review capture, increasing visibility. We can post to multiple social media accounts at once, freeing up manual work. It also standardizes names for our listings.

  ### 8. Turnkey, Simple, Effective Online Reputation Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Doug C. | Director of Digital Strategy & Media Buying, Enterprise (> 1000 emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about Birdeye?**

Birdeye has all the capabilities of their competitors, but with a friendlier price tag in my experience. They are proactive in maintaining our relationship and letting us know about new features. Just overall a wonderful experience.

**What do you dislike about Birdeye?**

The UI can sometimes be confusing,  but likely user error on my end.

**What problems is Birdeye solving and how is that benefiting you?**

This is twofold. One, our clients are getting FAR more reviews than before we added Birdeye. We're seeing 400% growth YoY. Two, it allows us another arrow in the quiver to sell for our agency.

  ### 9. Efficient Review Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.)

**Reviewed Date:** February 24, 2026

**What do you like best about Birdeye?**

We use Birdeye to manage our online reputation and customer engagement across multiple locations, and it has greatly streamlined the way we handle reviews.

The platform makes it simple to monitor, respond to, and request customer reviews across Google and other channels from one centralized dashboard. For a multi-location business, having real-time visibility into performance metrics, review trends, and customer feedback is extremely valuable. It helps us address concerns quickly, recognize team wins, and maintain brand consistency across locations.

The automated review requests have increased our overall review volume while keeping the process efficient for our team. I also appreciate the reporting tools, which offer clear insight into customer sentiment and highlight operational opportunities.

What I like most is how user-friendly the interface is, even for team members who aren’t especially technical. It turns what would otherwise be a very time-consuming process into something much more manageable.

Overall, Birdeye has become an essential part of our reputation management and customer engagement strategy.

**What do you dislike about Birdeye?**

While the platform is robust, there can be a learning curve when first implementing all features across multiple locations. However, once set up, it becomes very efficient.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us centralize review management, increase review volume, maintain consistent brand responses, and quickly identify trends across locations.

**Official Response from Ciera Saldona:**

> We're thrilled to hear that Birdeye has greatly streamlined your review management process and provided valuable insights for your multi-location business. Thank you for sharing your positive experience!

  ### 10. Comprehensive and User-Friendly Review Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sarah B. | Operations Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Birdeye?**

I really like Birdeye for its great support; whenever I have an issue or question, their support team is quick to respond, and we can easily jump on a screen if needed. The system itself is easy to use and brings everything I need into one location, thanks to features like social AI. It just makes my life simpler. Also, setting it up was extremely easy, which was a big plus for me.

**What do you dislike about Birdeye?**

I could say maybe the interface sometimes is a little bit different to use. Maybe not as smooth. But once you know it, it's easy.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye brings everything into one location with reviews and social AI, simplifying my life by organizing messages from platforms like Facebook and Instagram.

  ### 11. Great Solution for Business Reviews

**Rating:** 5.0/5.0 stars

**Reviewed by:** Charley B. | Director of Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 09, 2023

**What do you like best about Birdeye?**

We were struggling to keep our ratings up. People tend to review when upset but don't normally go out of their way to review when happy. But Birdeye makes it easy to ask all of your patients for a review in such an easy way that they do it. We've been flooded with positive feedback and our online ratings show it. It helps us attract new patients and even new employees. 

**What do you dislike about Birdeye?**

We love Birdeye! They are easy to work with.

**What problems is Birdeye solving and how is that benefiting you?**

Previously explained on last page.

  ### 12. Exceptional Customer Service and Onboarding That Boosts Outreach

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aleka D. | Owner/Property Manager/REALTOR, Real Estate, Enterprise (> 1000 emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Birdeye?**

I love the customer service. The onboarding and implementation process, along with our designated customer service person, has really helped us learn quickly and put key parts of this software into place. It has already boosted our company’s reputation as well as our outreach!

**What do you dislike about Birdeye?**

The templates still feel clunky. I’m hoping they’ll add integrations with platforms that are really strong on design elements, like Canva, or at least make the templates easier to manipulate. The AI-created templates aren’t quite good yet either, but I hope they get there soon.

**What problems is Birdeye solving and how is that benefiting you?**

Reputation management, CRM, chatbot, and outreach to our preferred owners, tenants, and vendors—all in one communication hub that’s streamlined for our team.

**Official Response from Ciera Saldona:**

> We're thrilled to hear that you love our customer service and onboarding process! Our team is dedicated to helping our customers succeed and we're glad to hear that it has already made a positive impact on your company's reputation and outreach.

  ### 13. Boosted Patient Engagement with Zero Hassle—Highly Recommend!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michelle S. | Regional Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 02, 2026

**What do you like best about Birdeye?**

I’ve had a great experience using this platform for managing patient reviews. It makes it incredibly easy for our dental patients to share their feedback, and the interface is simple and user-friendly. We’ve seen a noticeable increase in patient engagement and positive reviews since implementing it.

The automation features save our team a lot of time, and the insights we get from patient feedback help us continuously improve our care. Highly recommend for any dental practice looking to strengthen their online reputation and connect better with patients!

**What do you dislike about Birdeye?**

I don’t have any downsides to mention—everything has worked smoothly for our practice. Highly recommend for any dental office looking to strengthen their online reputation and better connect with patients!

**What problems is Birdeye solving and how is that benefiting you?**

They are good about making sure things are connected and we are receiving reviews

  ### 14. Birdeye Delivers Real Results with a Reliable, Well-Integrated Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike S. | Performance Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Birdeye?**

I love the interface and the integrations, but most of all, Birdeye delivers results. We have seen an increase in local SEO performance since using them and our clients are very happy. It's a very reliable service, and you get what you pay for in spades. Their hands-on support is also very convenient with weekly customer support calls and efficient AI chat if I need something in between.

**What do you dislike about Birdeye?**

I think the dashboard could use some tweaks.

**What problems is Birdeye solving and how is that benefiting you?**

Where do I even start? This has been a real time-saver for me, because it would take far more hours than I can count if I had to post on all those directories on my own. We also consistently get good placement.

  ### 15. Great reputation management/SMS platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jason R. | Director of Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 02, 2024

**What do you like best about Birdeye?**

Birdeye does a great job of making sure our online presence is consistent across the web, and they also offer a robust SMS messaging system that allows our team to collaborate to get our customers' questions answered quickly every day. The ability to manage our social media presence from the platform is icing on the cake. Birdeye makes it easy to set up scheduled posts across a number of platforms, and their consistency check for online presence is great as well. The text-to-pay feature is also very convenient for clients and reduces reasons for delays in client payments.

**What do you dislike about Birdeye?**

There was a learning curve to getting our automatic responses set up, but they helped us through that.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us communicate with our customers in real time via SMS, which is very convenient for both us and them. The auto response options and ability to add FAQs for automatic answers to common questions are great, too. We also use it for payment receipts when customers have difficulty paying using our other payment platforms. We don't use that feature very often, but it is a game changer when we need it!

  ### 16. Birdeye’s Fast, Responsive Development Keeps Us Moving

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nolan P. | Director, Online Reputation & Data Management, Enterprise (> 1000 emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Birdeye?**

The greatest advantage I've seen with Birdeye, compared to their competitors, is their responsiveness to client needs. Their development cycles are very fast, taking a few weeks, rather than months. Also, their platform interface has a modern look and feel and is intuitive to use. Their rapid integration of AI features and tools is also a critical success factor.

**What do you dislike about Birdeye?**

They are still working on user-driven custom reporting.

**What problems is Birdeye solving and how is that benefiting you?**

We use Birdeye to manage more than 4,000 healthcare locations and providers. Birdeye's ability to push location data to Google, Apple Maps, etc, as well as pull in customer reviews across all those entities, allow us to manage everything in a single dashboard. Trying to manage all this without that is madness. Birdeye's integrated AI tools are also helping us understand how our locations and providers are showing up in AI search engines and how we can improve our visibility, reputation, and rankings to better serve our patients.

**Official Response from Ciera Saldona:**

> We're glad to hear that Birdeye is helping you manage your healthcare locations and providers effectively. We're committed to continuously improving our platform, including user-driven custom reporting, to ensure that you have the tools you need to succeed.

  ### 17. Birdeye Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rona  M. | Virtual Assistant Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** April 17, 2023

**What do you like best about Birdeye?**

Their customer service is timely and responsive to my concerns about their product features. They also have launched social media management where all of our social media accounts are integrated in one location, schedule post. They also have their own AI that helps us generate images and social media post. It also suggest post depending on the keyword or topic of your choice. Great review platform  that auto responds to your reviews. We have more than 300 reviews and sometimes it's hard to reply to those reviews, but Birdeye helped us in crafting responses to those reviews.

**What do you dislike about Birdeye?**

The webchat plugin is a bit heavy for website load.

**What problems is Birdeye solving and how is that benefiting you?**

Campaign issues like integration to and from our CRM.

**Official Response from Ciera Saldona:**

> Thank you for leaving us a review, Rona! 

  ### 18. Highly recommended for any business looking to streamline their review management process!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Danielle H. | Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** March 18, 2025

**What do you like best about Birdeye?**

What I like best about Birdeye is how simple it makes something that could easily feel overwhelming. Having one login where I can see and respond to all of our reviews in one place is a game changer. I don’t have to bounce between platforms or worry that I missed a Google or Facebook review. Everything is centralized, organized, and easy to manage, which saves me a ton of time.

I also really love the AI response feature. It helps me craft thoughtful, professional responses quickly without sounding robotic. It gives me a strong starting point that I can personalize, which is especially helpful on busy days when I still want to make sure every client feels acknowledged.

The built in prompts are another huge bonus. They take the guesswork out of responding and help ensure consistency across all of our replies. It makes it easy to stay on brand and make sure every review, whether it’s glowing or constructive, gets a timely and polished response.

Overall, Birdeye has streamlined our entire review management process and made it so much more efficient. It helps us stay engaged with our clients while saving time, which is exactly what we need.

**What do you dislike about Birdeye?**

One thing I dislike about Birdeye is the limitation on AI response attempts. I wish we had more than five chances to generate responses, especially when trying to fine tune the tone. A lot of the AI replies feel very similar, even when using the regenerate option, so having more variety or additional attempts would make the feature even more helpful and dynamic.

**What problems is Birdeye solving and how is that benefiting you?**

Birdseye is saving me time by not having to log onto different platforms each day to manage reviews.

  ### 19. Birdeye Streamlines Reviews and Social Media with Powerful AI Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelly B. | Sr. Practice Marketing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 16, 2026

**What do you like best about Birdeye?**

We’ve had an excellent experience using Birdeye across our dental practices. It has become an essential platform for monitoring and responding to patient reviews, as well as managing social media across multiple locations. The ability to publish content to all platforms from one centralized dashboard has significantly streamlined our workflow and improved consistency in our online presence.

The AI-powered features for both review responses and social media content have been especially valuable. They help our teams respond promptly, professionally, and thoughtfully, while still allowing for personalization when needed. This has enhanced patient engagement while maintaining efficiency.

**What do you dislike about Birdeye?**

At times, we’ve experienced occasional disconnects between Birdeye and our servers. However, this has largely been related to our internal systems rather than an issue with Birdeye’s platform itself. When these situations arise, their support team is highly responsive, proactive, and helpful in resolving matters quickly. Overall, their customer service and willingness to assist have made any minor technical challenges easy to manage.

**What problems is Birdeye solving and how is that benefiting you?**

Overall, Birdeye has brought a high level of automation to processes that were previously time-consuming. As a result, our teams spend less time managing reviews and social posts and more time focusing on patient experience and practice growth. It has been a highly positive addition to our marketing and operations strategy.

**Official Response from Ciera Saldona:**

> We're thrilled to hear that Birdeye has had such a positive impact on your dental practices! It's great to know that our platform has streamlined your workflow and improved consistency in your online presence. We appreciate your feedback and look forward to continuing to support your teams.

  ### 20. Birdeye Makes Online Reputation Management Easy and Insightful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marcella H. | Senior Property Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about Birdeye?**

What I like most about Birdeye is how easy it makes managing our online reputation. The platform streamlines review collection, allows us to respond quickly to residents, and gives clear insights that help improve our overall customer experience.

**What do you dislike about Birdeye?**

If I had to mention one area for improvement with Birdeye, it would be that some features take a little time to fully learn. However, once you get familiar with the platform, it becomes an incredibly powerful and efficient tool.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves the challenge of managing online reputation and resident communication in one centralized platform. Instead of juggling multiple systems, we can easily collect reviews, respond to feedback, and monitor our performance in real time. This has helped us improve resident satisfaction, stay organized, and maintain a strong online presence

  ### 21. Centralized Reviews That Speed Up Replies and Client Recovery

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jamie P. | Regional Marketing Director, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Birdeye?**

It makes client recovery that much easier by keeping all of our review sources organized in one place, which makes replying quicker and more straightforward.

**What do you dislike about Birdeye?**

Sometimes our pages disconnect, and we have to submit support tickets to reconnect them.

**What problems is Birdeye solving and how is that benefiting you?**

We’re listed on several directories, and it’s sometimes hard to keep up with review responses. Birdeye helps us send out review reminders and publicly reply to them, and as a result we’re now one of the most-rated emergency rooms in both San Antonio and Conroe.

  ### 22. Clean, Time-Saving Platform with Great Support, Messaging, and Payments

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 01, 2026

**What do you like best about Birdeye?**

It is simple to use, very clean interface.  I like the ability to support multiple locations in one spot. CS is also very efficient and easy to communicate with, always available to assist when/if needed.  The AI automation saves a lot of time which is very helpful. Of course the review management is a huge plus! It allows an easy transition to our daily workflows, integrating our day to day operations. Messaging hub has been great, allowing for very quick communications via SMS or email. The payment component is also very clean and simple to use. The ability to manually transact as well as send invoices from the selected locations via SMS or email has helped to improve our success and credibility when handling phone sales.

**What do you dislike about Birdeye?**

Occasionally there are some set backs for payment processing, however majority of time we contributed to user error. In all honesty, I have no true complaints or dislikes. Just minor inconveniences which are typically resolved timely.

**What problems is Birdeye solving and how is that benefiting you?**

Reputation management as well as efficient day to day operations

**Official Response from Ciera Saldona:**

> We're thrilled to hear that you find Birdeye simple to use and efficient, with great support and messaging capabilities. Our goal is to make managing multiple locations and day-to-day operations as seamless as possible. We appreciate your feedback!

  ### 23. Industry Leading Platform that Powers Reviews and Listings Management to Drive Local SEO Success

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

**Reviewed Date:** December 03, 2025

**What do you like best about Birdeye?**

Our team has found Birdeye's customer support team to be incredibly committed, friendly, and consistent with follow-up when we have questions on listing directory issues. We've been impressed by the dedication and the peace of mind knowing that we can have any concern addressed in a timely manner, and our account rep will be in the loop. We've also appreciated seeing the platform evolve with local AI citation monitoring, and new directories that other competitors don't emphasize. For Apple Business Connect, we've been helping our clients set up their profiles, and facilitate access to delegate to Birdeye, and the Birdeye team has been instrumental in guiding us, so we can more quickly make Apple Maps listing changes via Birdeye! We have done so much already, and are excited by our trajectory once we onboard more client locations. It's only been a handful of months, but we've already accomplished a ton for our clients, and looking forward to what's ahead. 

**What do you dislike about Birdeye?**

One thing we are working on is custom dashboard views for location managers, and we have had a few discussions with our core Birdeye team. There are several options to consider, but limited information is present in the dashboard to preview and experiment with different roles (and what can be limited or hidden from view) without creating another user account. It's a minor inconvenience, and one we'll figure out, but the Birdeye team has been open to working with us, up to and including custom features that the engineering team might consider. We're actively exploring this, but we do appreciate how many options are 'under the hood' for creating custom access for a client location manager. 

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is such a pivotal tool for our local listings management offering and online reputation management. It helps our team deftly manage listings and review responses across multiple client brands, and helps us save time and be more efficient with our work. We have a diverse range of clients across various industries and sizes, and Birdeye enables us to manage their local SEO footprint with ease.

  ### 24. Seamless Review Management and Customization

**Rating:** 4.0/5.0 stars

**Reviewed by:** Julianna M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Birdeye?**

I use Birdeye to easily respond to reviews from all different platforms in one place, which is a game changer for managing the online reputation of our over 300 facilities. I love that there are a ton of different features to help add and track keywords, and the ability to customize anything I want. I created a customized report to send out quarterly to each of our facilities, which is very helpful for tracking progress and making improvements. It's convenient to see which reviews aren't getting responded to and where we need to provide additional support. The option to add response templates for different and specific scenarios that each facility can use with just a click is also great. The initial setup and transition to Birdeye was really smooth and seamless.

**What do you dislike about Birdeye?**

We're still working on getting the managed business listings portion streamlined.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage over 300 facilities' online reputations in one place. It helps me customize reports to track progress, ensures reviews are responded to, and provides templates for quick responses.

  ### 25. Birdeye has been super helpful in bringing in reviews to our business.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Doran L. | General Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** December 18, 2024

**What do you like best about Birdeye?**

It makes everything so much more streamlines to see, reply to, and ticket reviews and NPS responses.

**What do you dislike about Birdeye?**

No downsides I can think of, I love Birdeye.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has made it super easy to know how are clients are feeling and to help bring in additional reviews for our business. It also provides an excellent "middle spot" an opportunity for you to receive and address feedback before it has the opportunity to turn into a negative review.

**Official Response from Ciera Saldona:**

> We're delighted to hear that Birdeye has been beneficial for your business by making it easy to understand your clients' feedback and bring in additional reviews. Thank you for your kind words!

  ### 26. Reputation Management Life Saver!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lisbeth M. | Marketing Manager & Executive Assistant to Owner, Enterprise (> 1000 emp.)

**Reviewed Date:** November 27, 2023

**What do you like best about Birdeye?**

We love BirdEye because it allows us to view all of our online reviews in one location and allows us to respond seamlessly. We can also integrate with our Property Management software to send out review requests and surveys to see where we are excelling and where we need to improve. The platform is super easy to use and we love the daily reminders about incoming reviews, messages, and referrals too!

**What do you dislike about Birdeye?**

We have not seen a negative impact to using BirdEye, the only thing I wish is if there were more Support integrated with Google to verify some of our GMB pages, but this is definitely a Google Support issue and is not a fault of BirdEye. In recent weeks, our BirdEye rep has also been super helpful in connecting our GMB pages once we are able to get ownership of them which makes it seamless for us to respond to reviews!

**What problems is Birdeye solving and how is that benefiting you?**

BirdEye is helping us to manage and respond to all of our online reviews and also grow our star rating through review requests. It is also helping us to gather information about where we need to improve our resident support through the direct feedback option and survey campaigns.

  ### 27. Automated Review Requests and Responses Made Easy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Warehousing | Enterprise (> 1000 emp.)

**Reviewed Date:** July 08, 2026

**What do you like best about Birdeye?**

The knowledgeable and patient implementation team. The automated request for reviews and Birdeye responses to them so that everyone is consistently getting a request to review our business and my time is freed up from those tasks.

**What do you dislike about Birdeye?**

I was told there isn’t written step by step instructions for tasks including items that need to be reviewed and/or completed. Instead there are videos but who wants to take the time to watch a video every time you want to do something until it’s second nature and some items don’t need to be done very often.

**What problems is Birdeye solving and how is that benefiting you?**

Sending out review requests consistently and responding to reviews and continuously updating social media and AI in real time.

  ### 28. Streamlined Review Management with Occasional Hiccups

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dennis  M. | Senior Account Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Birdeye?**

I like Birdeye's easy-to-use format. It's pretty well laid out, and I appreciate that it's tied into other review engines like Google. It's like an all-in-one portal, kind of like a hub for all the other review sites, so it's like one and done. This makes everything much more convenient. The initial setup was extremely easy.

**What do you dislike about Birdeye?**

The one problem I have with Birdeye is when I give a customer a link to leave a review, and then the review doesn't appear on the Birdeye site, even though the customer tells me they've left one. This has happened multiple times where I have to call up Birdeye to find out why the review hasn't shown up. They usually find there's some kind of a block or coding error preventing reviews from going through. It typically takes about a day to fix, after which they send me a different link, and then the reviews generally go through.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to build customer trust and convenience by centralizing reviews. It makes customers more inclined to choose us by showcasing positive feedback and lets me manage reviews without visiting multiple sites.

  ### 29. Essential Tool for Managing Patient Reviews

**Rating:** 5.0/5.0 stars

**Reviewed by:** Deven S. | Enterprise (> 1000 emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Birdeye?**

I really like using Birdeye from a sentiment perspective because it allows us to leverage the AI component to identify positive and negative trends across the board. This has been invaluable for recognizing staff performance, such as being able to see if someone at the front desk isn't doing a great job due to consistent patient complaints. Conversely, it helps us identify facilities where the staff is continuously mentioned positively, allowing us to partner those facilities together. We can have the positive facility's staff train the others to improve service quality. It's been really wonderful having automated review responses, a full library of responses, and criteria that determine which type of response is sent. Birdeye makes it seem as though every response is handwritten, avoiding the impersonal feel of automated canned responses. This capability was lacking in the platform we used before. Plus, the setup was significantly easy, so much so that we could add a new instance and start collecting reviews within one business day.

**What do you dislike about Birdeye?**

The one thing that could be improved, I would say, is from a reporting standpoint. Every report has to be sent individually. You are unable to bundle multiple reports into one PDF. They have to be sent individually. It would be great if you could say, hey. This facility here are eight different reports, sentiment, overall review, etcetera. In one email versus five.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to solicit patient reviews, showcasing our high-quality care at lower costs. It helps highlight management improvements, negotiate contracts, and attract providers by leveraging patient referrals and feedback instead of traditional satisfaction scores.

  ### 30. Google Reviews! Thank you integrating them.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eron P. | Social Media Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** January 26, 2026

**What do you like best about Birdeye?**

It’s fantastic that my team can collect Google reviews through Birdeye. We switched over from a previous company that didn’t offer or implement that option, and it’s made a real difference for us. Now we use Birdeye for every review. The system easily integrates into our workflow going from start to finish with our clients. When we came on as a company, tech support was good about giving us direction to make the switch easier.

**What do you dislike about Birdeye?**

The back office feels a bit cumbersome to use. Compared with the previous software, it’s harder to navigate and find what I need.

**What problems is Birdeye solving and how is that benefiting you?**

We can finally get Google Reviews which is essential to our business.

  ### 31. The Backbone of Our Reputation Management Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tara R. | Marketing Director, Enterprise (> 1000 emp.)

**Reviewed Date:** February 06, 2026

**What do you like best about Birdeye?**

Birdeye makes it easy to manage reviews, listings, and social posts all in one place. We use it across 180+ customers, and it scales really well for a full-service reputation management offering. Review generation works great, listings stay in sync, and the platform saves our team a ton of time. It’s been a strong, reliable partner for us and our clients.

**What do you dislike about Birdeye?**

At first, there’s a bit of a learning curve, especially when you’re rolling it out across a lot of customers like we do. It took some time to dial in our processes and train the team. That said, once everything is set up, it runs smoothly and does what we need it to do day in and day out.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves the headache of managing reviews, listings, and social media across multiple platforms. Instead of juggling logins and tools, everything lives in one place. For us, that means less manual work, faster response times, and better results for our customers. It lets our team focus on strategy and service instead of busy work.

**Official Response from Ciera Saldona:**

> We're thrilled to hear that Birdeye has been a strong and reliable partner for you and your clients, making it easy to manage reviews, listings, and social posts all in one place.

  ### 32. Easy Templates, Simple Scheduled Reports, and Straightforward Excel Setup

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Birdeye?**

It’s easy to use. I really like being able to create one template and then reuse it for multiple locations or businesses. The reports are also simple to generate and schedule. We manually send our contact lists each week, and I was surprised by how easy it was to set up our Excel file. I’ve worked with data feeds in the past, and there were always very strict guidelines for headings, file types, and other requirements, but this setup was straightforward.

**What do you dislike about Birdeye?**

Nothing major yet. We’ve been using it for the past few weeks, and I’m impressed so far. My only complaints are minor—for example, customers sometimes reply to our review-request texts with service requests—but overall it’s not a big issue. I also ran into a problem where multiple locations were defaulting to the same brand, but once we noticed it, it was easy to fix.

**What problems is Birdeye solving and how is that benefiting you?**

In the past, we tried to get reviews from our customers, but they weren’t very responsive. In just a few short weeks, we’ve received a lot of high-quality, 5-star reviews, even from loyal, long-time customers we had been following up with for reviews.

  ### 33. Amazing software, customer service and it’s constantly improving!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Paula N. | Manager, Marketing, Enterprise (> 1000 emp.)

**Reviewed Date:** September 26, 2025

**What do you like best about Birdeye?**

Our business has been using Birdeye for several years and we've experienced great success with it. We particularly appreciate the Reviews feature, which has played a significant role in supporting our reputation management efforts and has helped us see an increase in both the frequency and quality of our Google reviews. Additionally, the chat widget stands out as an excellent tool that is straightforward and user-friendly for both our customers and prospects, as well as our staff. As of December 2025, we’ve also subscribed to Birdeye’s new SearchAI feature to help us improve our AI search ranking. The interface is user friendly and easy to integrate and implement. Lastly, the customer service and support is outstanding - thank you Birdeye!

**What do you dislike about Birdeye?**

We’ve had a few issues with reporting and review requests, which were promptly resolved by the Birdeye team.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye enables us to connect directly with both our customers and potential customers through webchat, which sees daily engagement from users. This feature allows for immediate communication, offering a more direct alternative to traditional contact forms or email. Additionally, Birdeye supports our efforts to reach out to customers post-purchase, making it easier to encourage them to leave reviews. With the new SearchAI feature, we’re able to improve our visibility and ranking on AI search.

  ### 34. Birdeye Boosted Our Google Reviews and Patient Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon F. | Appeals Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Birdeye?**

I love being able to communicate directly with our patients through Birdeye. I’ve also noticed a big increase in positive Google reviews since using it.

**What do you dislike about Birdeye?**

There isn’t a way to let patients who aren’t in our database contact us and schedule new patient appointments. Birdeye is great, but it doesn’t allow us to collect all the information we need to set up a new patient appointment.

**What problems is Birdeye solving and how is that benefiting you?**

Not having to send patients Google review links myself is a big plus. Birdeye handles that automatically, which is a huge stress relief.

  ### 35. The key to productivity!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jenna P. | Digital Customer Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** October 19, 2024

**What do you like best about Birdeye?**

The seamless integration, functionality, and ease of use make Birdeye a key part of our daily success. The entire Birdeye team, from our dedicated account rep to the customer support and IT teams, is always responsive and helpful if issues or questions arise. Implementing Birdeye was easy and quick; we had support from day one.

**What do you dislike about Birdeye?**

They recently restructered their reporting and it is now very difficult to navigate and manipulate.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solved the problem of having multiple review platforms to manage, and they streamlined it all into one platform. They also streamlined our reporting and review request processes. Their support team is very responsive, and our account rep responds almost immediately when we reach out.

**Official Response from Ciera Saldona:**

> Thank you for your kind words! We're delighted to hear that Birdeye has been easy to implement and has provided the support you needed from day one. We're committed to providing a seamless experience for our users.

  ### 36. Convenient and Effective, But CRM Integration Needs Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kaylee W. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Birdeye?**

I like that our attorneys can be out in the field and use the Birdeye app to send review requests while right in front of the client. It gives us the opportunity to be directly with a client when someone in the office might be unable to send a request in that moment. I appreciate the app because it gives the client the opportunity to be in a good mindset directly after something happens in their matter, and our attorney can make sure they fill it out right then and there. I would say using Birdeye is very convenient because if someone leaves a review on the weekend, we can still get the notification and respond promptly. It's been nice to have such a great team to help navigate any questions.

**What do you dislike about Birdeye?**

Sometimes the CRM integration can be a lot. We don't always have someone to send a review to with how cases work out time-wise. So when it gets disconnected, it's a process to get it all back up and running which can be inconvenient with how busy our office is. We can't always step away to do a call.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye for Google reviews and automatic Facebook posts. It helps us get notifications for reviews to respond quickly, shows activity with good reviews on Facebook, and lets attorneys send review requests directly to clients.

  ### 37. Versatile Platform with Excellent Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sammy M. | Lead Client Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 14, 2025

**What do you like best about Birdeye?**

I really like that Birdeye is so diverse with many different options available. It's not a cookie-cutter solution, and I appreciate being able to personalize the platform and its use for each specific user. The process to gain reviews is much more efficient, and they really offer a variety of options because every business is a bit different. The support system is really great, and there are options for QR codes. The ease of setup is great, with support always available to answer any questions we have. They have a really amazing team, making the setup smooth.

**What do you dislike about Birdeye?**

I think the only thing I can really think of that comes to mind are being notified when things break down. That's an inevitability. It's gonna happen at one point or another, but I want to know when a client's integration breaks down as soon as it happens. I don't want to find out a month later and find out that reviews haven't been getting sent out. I mean, right now, it's simply not happening at all. A notification maybe should happen within the platform itself, maybe I should get notified as the person that manages that account.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye makes gaining reviews efficient and offers diverse, customizable options to fit different business needs. Their support is great, ensuring smooth setup and personalized experiences for clients. I rate it a nine out of ten for its effectiveness.

  ### 38. Great for Client Reputation Management!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sammi V. | Senior Client Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 24, 2024

**What do you like best about Birdeye?**

My company primarily uses Birdeye for online review/reputation management. We find the responsiveness of people writing reviews to be much higher than on our own. The customer support team is very responsive. Whenever I have an issue or question arise, I have an answer back shortly. My clients really appriciate the ease of integration as well. The clients we have that use the system really enjoy it. Many of them have very busy day to day lives and are turned off by the idea of sending out review requests. Becasue of this, they are always pleasently surprised when they learn how easy the system is to use and how frequently they can send out reviews. Implementing Birdeye into their routine has been seamless. Even the clients who are not integrated and manually enter names for reviews, find the process easy. There are a bunch of other features related to reviews that make the system great as well such as replying to reviews, adding widgets to your website, etc. One of my favorites is the addition of AI. Makes responding to reviews super quick! My clients have really enjoyed this feature as well and have actually been responding to them themselves.

**What do you dislike about Birdeye?**

When updates come out, I don't get notified.

**What problems is Birdeye solving and how is that benefiting you?**

The Birdeye system helps me get my clients reviews. This plays a big part in Local SEO which is something we work on for them. It will always be a huge factor Google looks at when ranking a business on Google. We have seen tons of success using Birdeye for this reason.

  ### 39. Birdeye Reviews Generator

**Rating:** 4.5/5.0 stars

**Reviewed by:** Stephen R. | Client Advisor, Enterprise (> 1000 emp.)

**Reviewed Date:** May 13, 2021

**What do you like best about Birdeye?**

I really like that the BirdEye review generator system is automated and makes it easy to setup and for our clients' patients to leave reviews. Every one of our clients has received more reviews once we set up the BirdEye system than from whatever they were using before.

**What do you dislike about Birdeye?**

I don't like that the review request emails say they're from BirdEye instead of from the practice directly. And I wish it was easier to control how much time allowed passes between review requests.

**Recommendations to others considering Birdeye:**

take advantage of getting help from account rep

**What problems is Birdeye solving and how is that benefiting you?**

We're increasing the number of reviews for our clients, and it's easier for them to see and manage the reviews and the related reports.

**Official Response from Caroline Martinez:**

> Thank you for being a Birdeye Partner. We appreciate you sharing your feedback! 

  ### 40. Organized Data and Messaging That Makes Customer Complaints a Breeze

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christian G. | Community Engagement Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Birdeye?**

The data collected is very organized and easy to use for valuable improvements in business. Customers appreciate being able to connect with us via a messaging software and it makes resolving customer complaints a breeze.

**What do you dislike about Birdeye?**

There aren't many downsides, but if I had to mention one I would say that there are certain things you can see on mobile that you can't see on the desktop view.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye makes it easier than ever to review multiple platforms at once and hear from all customers in an organized and concise way. The analytics, dashboard, and overall flow of Birdeye cuts out the need to have dozens of tabs open to sort through customer reviews. This makes it much easier to navigate customer complaints and positive reviews.

  ### 41. A Game-Changer for Growing Client Reviews

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lori A. | Practice Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** January 30, 2026

**What do you like best about Birdeye?**

Birdeye has been an incredibly valuable tool for our practice. Since implementing the platform, we’ve seen a noticeable increase in the number of reviews from our clients. The automated messages are clear, user-friendly, and make it easy for our clients to share their experiences.

One of the features we appreciate most is the tools available to help us respond to both positive and constructive feedback with thoughtful, professional responses, which has strengthened our communication and online presence.

Overall, Birdeye has supported both our team and our clients by making the review process simple and accessible. It has played an important role in helping us grow our reviews, strengthen client relationships, and expand our client base.

**What do you dislike about Birdeye?**

We haven't come across any dislikes with Birdeye.

**What problems is Birdeye solving and how is that benefiting you?**

Manually asking every client for a review is time-consuming and easy to forget, especially in a busy hospital.
Birdeye solves this with automated outreach, so requests go out consistently without adding extra work for your team.

**Official Response from Ciera Saldona:**

> Thank you for your feedback! We're glad to hear that the automated messages and response tools have made it easy for your clients to share their experiences and for your team to engage with feedback. We appreciate your support!

  ### 42. Simple & Quick Review Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashley A. | Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** August 11, 2025

**What do you like best about Birdeye?**

Birdeye is a fantastic platform! It’s very easy to use and makes managing multiple locations feel seamless. The reporting dashboards are straightforward to navigate, highly customizable, and they give me exactly the insights I need. On top of that, being able to set up automated reports saves me time and helps me stay informed without extra effort. The AI tool also makes responding fast and effortless.

**What do you dislike about Birdeye?**

The only downside is that there’s currently just one notification setting (daily, weekly summary, etc.). I’d really appreciate more flexibility—like getting immediate notifications for negative reviews so we can address them right away, while still receiving a weekly summary of positive reviews broken down by location. There are work-arounds, but aside from that, I don’t have any complaints.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has helped us streamline and centralize review management across multiple locations, which saves us time and keeps our approach to customer feedback consistent. It also makes it easier to respond quickly to negative experiences before they escalate, helping protect our reputation while improving overall client satisfaction.

  ### 43. Streamlining Our Senior Living Marketing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicole R. | Managing Director of Marketing, Enterprise (> 1000 emp.)

**Reviewed Date:** February 19, 2025

**What do you like best about Birdeye?**

At the end of 2024, our team at Arrow Senior Living onboarded with Birdeye, and the experience has been great which helps as everyone we have worked with is super friendly and personable. Everyone has been incredibly responsive, ensuring a successful transition from our previous platform that we used for some time. 

What I like best about Birdeye is that is user-friendly and provides outstanding reporting tools, making it easier to track and act on reviews, surveys, and overall reputation and social management.

As a senior living provider like us, online reputation and customer view points are critical to our success now and as we continue to build in the future. Overall, I think Birdeye's tools empower us to proactively manage all of our communities' brand perceptions, engage with prospects, and ultimately drive better results in an efficient way. This is just the start and we are so looking forward to seeing continued value from this partnership! As of 2026, we have added on Search AI and we couldn't be more excited to jump in and use this addition. We already use Birdeye every day and now will be spending even more time in it! It's going to be monumental.

**What do you dislike about Birdeye?**

There's nothing I dislike about Birdeye.

**What problems is Birdeye solving and how is that benefiting you?**

From a marketing perspective bringing in leads for the Sales team; I think that Birdeye is helping us create a more streamlined and data-driven approach, which for us is very beneficial as it directly impacts occupancy and brand trust for all of our senior living communities that we manage at Arrow Senior Living Management.

  ### 44. Effortless Reputation Management and Seamless Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sue L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about Birdeye?**

I use Birdeye for reputation management and appreciate its ability to request reviews in a fast way. The bulk import for GBP and healthcare optimization is great, especially since we have a business with 50+ locations, allowing us to optimize all of them at once. Birdeye even creates healthcare sites for locations that don't have them, which is incredibly helpful. This feature helps my team and me save time. I also find Birdeye's setup very easy, even with our large business scale. We switched from BrightLocal and Rater8 to Birdeye because it offers easier setup and more integrations. The support received from the Birdeye team during the setup process was great.

**What do you dislike about Birdeye?**

I would like to use the same bulk optimization for images, that would be perfect.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye for reputation management. It requests reviews quickly, optimizes numerous business locations at once, and helps create healthcare sites, saving my team time.

  ### 45. One Step Feedback Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sean W. | Hospital Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Birdeye?**

I like that I get notifications and can manage feedback from multiple places all through Birdeye. The AI help with writing responses is also very cool! The mobile app is also very convenient for staying on top of reviews and responing in a timely manner

**What do you dislike about Birdeye?**

I have not encountered any problems with birdeye

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is helping us solicit reviews.   Birdeye also makes it easy to respond to feedback (positive and negative).

**Official Response from Ciera Saldona:**

> It's great to hear that Birdeye is helping you solicit reviews and making it easy to respond to feedback. We aim to provide a comprehensive solution for managing your online reputation.

  ### 46. Straightforward Client Reputation Management Made Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Drew P. | Agency Principal, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about Birdeye?**

Managing client reputations is straightforward, and both aggregating reviews and responding to them are very simple and easy to handle.

**What do you dislike about Birdeye?**

Every new feature seems to require additional fees, and their contract terms feel a bit aggressive.

**What problems is Birdeye solving and how is that benefiting you?**

We manage reviews, local listings, and social media for a ton of clients, and out of all the tools we’ve used in the past (including reputation.com, chatmeter, and vendasta), Birdeyde is by far the best.

  ### 47. Simple, User-Friendly Dashboard That Makes Everything Easy to Find

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.)

**Reviewed Date:** January 29, 2026

**What do you like best about Birdeye?**

Ease of use: So far, it’s been very user-friendly. Everything I need to access is clickable directly from the main dashboard. The layout feels simple and straightforward, without coming across as complex. It was easy to implement into our day-to-day process. There are several features you can access which really allows you to see anything and everything you need without missing anything.

**What do you dislike about Birdeye?**

If I had to critique anything, I’d say the layout could be more aesthetically pleasing to the eye and feel a bit more polished. That said, the functionality is what matters most, and it delivers where it counts.

**What problems is Birdeye solving and how is that benefiting you?**

It allows us to maintain a more streamlined process for monitoring reviews and keeping everything organized, so feedback and responses don’t get missed. It also makes it easier to see what we’re doing well and where we could improve—not only from our perspective, but also for potential residents who rely on reviews to support their home search.

  ### 48. Birdeye is awesome!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelly T. | Practice Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 10, 2023

**What do you like best about Birdeye?**

Our results have been great we use them to send surveys to patients and also to text patients, patients state its easy to use, customer service is great, although we dont need them very often because the product just works and has no issues.  Would highly recommend!

**What do you dislike about Birdeye?**

Haven't found anything yet!  Everything has been great!

**What problems is Birdeye solving and how is that benefiting you?**

Getting google reviews, also allows us to text patients.  The Google reviews have upped our patient volume.

**Official Response from Ciera Saldona:**

> Thank you for your review, Kelly! 

  ### 49. Effortless Posting with Minor Speed Hiccups

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amareannah  W. | Social media manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Birdeye?**

I use Birdeye to post on social media, get reviews in one place, and pull reports. I love how everything is pretty self-explanatory, which makes it easy to post and check reviews. I value how quick I can respond to DMs, approve posts, and post on there myself. It makes things easier since everything is pretty self-explanatory.

**What do you dislike about Birdeye?**

The speed of the app. It can be slow at times.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to post on social media, get reviews in one place, and pull reports. It makes approving posts and responding to DMs easy. I love how everything is self-explanatory, simplifying tasks and centralizing our needs into one platform.

  ### 50. User-Friendly Templates Make Review Responses Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shea P. | Regional Marketing Director, Enterprise (> 1000 emp.)

**Reviewed Date:** June 12, 2026

**What do you like best about Birdeye?**

Very user friendly and the built in templates make responding to reviews so easy! And it's also very easy to train other employees how to use it.

**What do you dislike about Birdeye?**

Sometimes our connected pages will get disconnected for no reason and we have to submit a ticket to get it fixed.

**What problems is Birdeye solving and how is that benefiting you?**

We get a lot of reviews from patients so it helps us keep up with responding to those reviews and we also can send out reminders for patients to leave reviews and that is great!


## Birdeye Discussions
  - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes
  - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes
  - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote
  - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote
  - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote

- [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-07-14+04%3A29%3A36+-0500&secure%5Bsession_id%5D=c238d48f-8d53-4e04-811a-1ca6e7d19f0c&secure%5Btoken%5D=51df340681971c7f2a47ebab9b8bcd1c1849fc98cff35b1466219d302ced95d7&format=llm_user)
## Birdeye Integrations
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  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [Google My Business](https://www.g2.com/products/google-my-business/reviews)
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## Birdeye Features
**Email Marketing**
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses

**Online Marketing**
- Landing Pages and Forms
- Dynamic Content
- A/B Testing
- Mobile Optimized
- Search Tracking and Optimization

**Messenger**
- Sequencing
- AI
- Live Chat
- Customization Interface

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- MMS Marketing
- Personalization

**Listing Management**
- Network Directory
- Data Aggregators
- Duplicate Monitoring
- Optimization

**Payment Processing**
- Encryption
- Credit Card Processing
- Mobile Payments
- Digital Wallet Integration

**Local Search Optimization**
- Rank Tracking
- Online Listings
- Google My Business
- Reputation Management
- Social Media
- Dashboards and Reporting

**SEO Auditing & Monitoring**
- SEO Alerting
- SEO Auditing
- SEO Change Tracking
- Technical SEO

**Content & Collaboration**
- Content Calendar
- Content Library
- Shared Inbox
- Approval Workflows
- Users and Permissions
- Content Creation

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Portal
- Patient Communications
- Integration with Wearables

**Responses**
- Customization
- Control
- Route To Human

**Collection**
- Authentication
- Review Forms
- Personalization
- Engagement
- Community Q&A

**Feedback Management**
- Tagging
- Custom Reports and Dashboards

**Conversational Platform**
- Personalization
- Contextual Engagement
- Proactive Engagement

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Content Generation - AI Content Creation Platforms**
- Output quality
- Branding
- Performance
- Brand Voice Alignment
- Multimodal Content Generation
- Content Localization

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection

**AI Visibility & Tracking**
- AI Mention Tracking
- AI Search Ranking Insights

**Agentic AI - Customer Advocacy**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance

**Agentic AI - SEO Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Review Management**
- Adaptive Learning
- Natural Language Interaction

**Lead Management**
- Marketing Lead Database
- Data Quality Management
- Segmentation
- Lead Scoring and Grading
- Lead Nurturing
- Online Behavior Tracking
- Automated Alerts and Tasks
- CRM Lead Integration

**Social Management**
- Social Analytics
- Social Publishing
- Campaign Optimization
- Social Engagement
- Social Ads
- Campaign Planning
- Hashtag Capabilites

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis

**Discovery**
- Referral Program

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Channels**
- Social Media
- Website
- Text Message (SMS)
- Voice Assistants
- Other

**Performance**
- Real-Time Updates
- Analytics

**Administration**
- Reporting & Analytics
- E-commerce Integration
- Processing Fees
- POS Integration
- Omnichannel
- Levels 1 & 2
- Level 3

**SEO Content & Rankings**
- Link Building
- Keyword Research
- SERP Rank Tracking
- Localization
- Content Insights

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration
- IPC Systems Integration

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information

**Moderation**
- Reviewer Validation
- Response Types
- Legal Agreements

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Management - AI Content Creation Platforms**
- Collaboration
- Security and Privacy
- Moderation

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Sentiment & Brand Analysis**
- AI Sentiment Monitoring
- AI Hallucination Detection

**Campaign Management**
- Program Management
- Event / Webinar Marketing
- Calendaring
- Budgeting

**Platform**
- Internationalization
- User, Role, and Access Management
- Performance and Reliability
- Reporting and Dashboards
- Mobile User Support

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring

**Insight**
- Monitoring
- Adoption Insight
- Engagement Analysis

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Customers**
- Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion

**SEO Reporting**
- Competitor Analysis
- Data Visualization
- Custom Reports
- White Label

**Payment Options**
- Multi-Currency
- Online payment portal

**Use Cases**
- E-commerce
- Retail
- Customer Service

**Feedback Sources**
- Online Reviews
- Surveys
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Competitive Benchmarking**
- Industry AI Sentiment Benchmarking
- Competitor AI Presence Comparison

**Agentic AI - Social Media Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Content Operations - AI Content Creation Platforms**
- Distribution Integrations
- Workflow Management
- Asset & Content Management

**Social**
- Social Listening
- Social Sharing
- Social Campaigns
- Social Media Engagement
- Social Media Advertising

**Mobile**
- Mobile Optimization

**Security**
- POS Verification

**SMS Platform**
- Reporting
- Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration

**Administration**
- Incentives
- Syndication
- Insights
- Content
- Sampling

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**AI Content Optimization**
- Semantic Optimization for AI Models
- AI-Driven Content Recommendations

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Conversational Marketing**
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Decision Making

**Enterprise Governance - AI Content Creation Platforms**
- Content Moderation
- AI Disclosure
- Security & Privacy

**Reporting & Analytics**
- Basic Reporting
- Web Analytics
- ROI Analytics
- Revenue Analytics
- SEO / Keyword Analytics

**Platform**
- Multichannel Sharing
- Content Distribution

**Platform**
- Accounting integration
- E-commerce Integration

**Display Options**
- Badges
- Widgets
- Integration & APIs
- Marketing

**Reporting & Alerts**
- Real-Time AI Mention Alerts
- AI Visibility Reporting

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Customization 
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Output Document Generation

**Generative AI**
- AI Text Generation

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Marketing Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

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