BeyondTrust Remote Support Reviews & Product Details

One of the standout features of BeyondTrust is its comprehensive security framework. The platform offers multi-factor authentication, role-based access controls, and encrypted sessions, ensuring sensitive information is protected during remote sessions. Although it integrates seamlessly with existing IT service management (ITSM) platforms such as ServiceNow and Salesforce, we are not currently on those systems for service desk and we use Service Desk Plus.

We are looking to implement it for our external support as well allowing us to provide top-tier customer support our users as well as our coworkers.

The session collaboration feature is particularly helpful. It allows multiple technicians to join a single session, share their expertise, and resolve complex issues faster. BeyondTrust also provides detailed session reporting and recording, offering transparency and helping meet compliance requirements.

I use it daily for in my role as a technician. The customer support is awesome and they will respond to emails quickly and completely. Review collected by and hosted on G2.com.

One limitation of BeyondTrust is its initial complexity and learning curve. While the interface is packed with advanced features, it may feel overwhelming for new users or smaller IT teams who are not as familiar with remote support software. It often requires time and training to fully understand and utilize all its capabilities.

Additionally, pricing can be a challenge, especially for smaller organizations. BeyondTrust is positioned as a premium solution, and while it delivers on functionality and security, the cost may be prohibitive for those on a tight budget. Furthermore, the mobile app experience, though functional, can sometimes feel less fluid compared to the desktop interface, particularly when trying to perform more complex tasks on smaller screens.

I don't feel like I know it well enough but with the Beyond Trust University training session coming up, I think I will become an expert soon enough! Review collected by and hosted on G2.com.

We have been treated very well as customer of BeyondTrust. They are a very professional company. They are willing to work with you at every level. We were very happy with their services. I would highly recommend BeyondTrust. Review collected by and hosted on G2.com.

I wanted to share that I have had nothing but positive experiences with BeyondTrust Remote Support. However, as you know, we are all facing budget constraints and have had to make some difficult decisions. Unfortunately, we had to cut this software from our budget.

As a workaround, we have been utilizing free Zoom sessions to assist our end users. We initiate the Zoom session where the end user can share their screens with us, allowing us to effectively troubleshoot any issues they are experiencing with this free remote session.

Thank you for your understanding and support as we navigate these changes. I appreciate your partnership in finding solutions that worked for our team. Review collected by and hosted on G2.com.

BeyondTrust is very user-friendly for IT technicians and its users. It allows you to remotely access devices that do not have the BeyondTrust client installed using a website link. You can deploy the client via Windows policy. Review collected by and hosted on G2.com.

You can install BeyondTrust jump point on one device multiple times, creating duplicates on your jump point list. Sometimes, the policy deployment doesn't work correctly, requiring manual client installation. Review collected by and hosted on G2.com.

A robust remote support tool with top notch security. Review collected by and hosted on G2.com.

Support from BeyondTrust has significantly declined and the company has not provided the level of customization required for our business. They lack professional services for reporting and website portal building. The out of box reporting is very limited and requires additional internal resources to build something for basic dashboard reporting like speed of answer and average handle time. Review collected by and hosted on G2.com.

I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing! Review collected by and hosted on G2.com.

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue. Review collected by and hosted on G2.com.

The ease of use and deployment along with all the great features. Review collected by and hosted on G2.com.

We sometimes have issues with the clients going offline due to the service being stopped. Review collected by and hosted on G2.com.

Robust security features. They ensure that remote sessions are secure and compliant with industry standards, which is crucial for protecting sensitive data. Additionally, the ease of use and seamless integration with various systems make it a favorite among IT professionals. Review collected by and hosted on G2.com.

Quite expensive, especially for smaller businesses. Additionally, some users find the initial setup and configuration to be a bit complex and time-consuming. Review collected by and hosted on G2.com.

Vault is awesome for password management. It allows me to connect to my workstations running Ascension software. Review collected by and hosted on G2.com.

It is too expensive for what it is. There are several remote software tools for a fraction of the price that have a ton more features. Review collected by and hosted on G2.com.

Easy to use, manage remote machines, transfer sessions, one click session key generation Review collected by and hosted on G2.com.

UI is not intuitive. Remote management looks tedious Review collected by and hosted on G2.com.

provides a robust and versatile platform that supports various applications and professionals, ensuring efficient and secure remote support capabilities. Review collected by and hosted on G2.com.

There have been instances where users experienced slow connectivity, which can hinder the efficiency of remote support sessions. There is a limitation from the support team knowledge when it comes to integrating features, particularly with Intel vPro. Review collected by and hosted on G2.com.