BeyondTrust Remote Support Features

Administration (19)

Usage Information: Offers visibility into employee device activity 92 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Integrations: As reported in 84 BeyondTrust Remote Support reviews. Allows for integration of support, chat, diagnostic or other IT management tools
Diagnostics: Based on 90 BeyondTrust Remote Support reviews. Provides administrators with performance information to
Session Recording: Provides the ability to record remote access and support sessions 86 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Session Transfer: As reported in 91 BeyondTrust Remote Support reviews. Allows remote access and support sessions to be transferred between users
Unattended Access: Allows administrators access to devices, regardless of end-user's presence This feature was mentioned in 87 BeyondTrust Remote Support reviews.
File Sharing: Allows remote users to share files with other remote users This feature was mentioned in 97 BeyondTrust Remote Support reviews.
Policy, User, and Role Management: Creates access requirements and standards and establishes user, roles, and access rights. This feature was mentioned in 25 BeyondTrust Remote Support reviews.
Approval Workflows: Allows administrators to approve or reject access changes to using defined workflows. This feature was mentioned in 21 BeyondTrust Remote Support reviews.
Automated Provisioning: As reported in 22 BeyondTrust Remote Support reviews. Automates provisioning and deprovisioning to reduce the amount of administrative manual work.
Bulk Changes: Reduces manual administrative work. 21 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Centralized Management: Manages identity information from on-premise and cloud applications. This feature was mentioned in 23 BeyondTrust Remote Support reviews.
Self-Service Access Requests: Automatically allows access if users meet policy requirements. 21 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Screen Sharing: Based on 125 BeyondTrust Remote Support reviews. Provides screen sharing options to allow access to view or control real-time activities.
File Sharing: As reported in 124 BeyondTrust Remote Support reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.
Session Recording: Provides the ability to record remote access and support sessions. 111 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Unattended Remote Access: Based on 112 BeyondTrust Remote Support reviews. Provides remote access to computers at any time, without an end-user present.
Multi - Session Handling: Based on 115 BeyondTrust Remote Support reviews. Provides multiple technician support simultaneously.
Multi-Monitor Support: As reported in 122 BeyondTrust Remote Support reviews. Allows users to switch between multiple end users‚Äô monitors with a single click.

Platform (4)

Cross-Platform Access: Based on 91 BeyondTrust Remote Support reviews. Allows remote usage and access across a range of operating systems and device types
Mobile Device Access: Allows remote desktop administrators access to connected mobile devices This feature was mentioned in 79 BeyondTrust Remote Support reviews.
Applications Management: Centrally manages, configures, and oversees applications on employee devices This feature was mentioned in 82 BeyondTrust Remote Support reviews.
Remote Device Control: As reported in 92 BeyondTrust Remote Support reviews. Allows administators to take control of a connected endpoint device

Security (5)

Remote Wipe: As reported in 63 BeyondTrust Remote Support reviews. Enable the remote locking down and encryption of employee devices
Device Management: As reported in 76 BeyondTrust Remote Support reviews. Unifies endpoint management of employee devices
Device Enrollment: As reported in 77 BeyondTrust Remote Support reviews. Registers employee-owned or company-distributed devices for IT access
Data Encryption: Implements encryption standards to secure data both in transit and at rest. This feature was mentioned in 98 BeyondTrust Remote Support reviews.
Compliance: Provides compliance to multiple industry standards like HIPAA and GDPR. This feature was mentioned in 108 BeyondTrust Remote Support reviews.

Functionality (10)

Multi-Factor Authentication: Based on 24 BeyondTrust Remote Support reviews. Provides support for Multi-Factor authentication, so users are required to provide multiple factors to authenticate.
Single Sign-On: Provides a single access point for users to access multiple cloud products without multiple logins. 24 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
BYOD support: Enables users to bring-your-own-device to access company applications. 21 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Password Vault: Stores credentials and passwords in a secure vault. Eliminates hard-coded passwords. Hides passwords from users. 21 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Centralized management: Ensures that credentials are centrally stored (in a secure vault) and when changed, that systems remain connected. 23 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Role-based security: Allows privileges based on roles, such as business unit or other factors. This feature was mentioned in 24 BeyondTrust Remote Support reviews.
Live notifications: Configure which events will trigger a notification to prevent privileged access abuse in real-time. This feature was mentioned in 22 BeyondTrust Remote Support reviews.
Live session recording & playback: Based on 21 BeyondTrust Remote Support reviews. Offers live session recording and playback for compliance and auditing purposes.
Hide passwords: Offers the option to hide passwords when sharing with users, such as contract workers This feature was mentioned in 21 BeyondTrust Remote Support reviews.
Temporary, time-limited privilege: Allows for temporary privileges for a defined task or period of time, to reduce the risk of credential abuse. 20 reviewers of BeyondTrust Remote Support have provided feedback on this feature.

Monitoring (3)

Reporting (2)

ServiceNow Apps (2)

Maintenance (2)

Communication (4)

Text Chat: Based on 115 BeyondTrust Remote Support reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.
VoIP: Based on 82 BeyondTrust Remote Support reviews. Provides voice over IP calling solutions.
Video Conference Call: Provides pre-session or in-session video call options to resolve issues. 78 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Screen Annotations: As reported in 96 BeyondTrust Remote Support reviews. Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Device Support (3)

Mobile Device Access: As reported in 92 BeyondTrust Remote Support reviews. Allows mobile device access to provide support or connect to your computer from anywhere.
Multi-Platform Support: Provides support across iOS, Mac, Android, PC and other devices. This feature was mentioned in 103 BeyondTrust Remote Support reviews.
Cross-Platform: Based on 102 BeyondTrust Remote Support reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.