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285 Basis Reviews
Overall Review Sentiment for Basis
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Relatively easy to use platform and quick response rate from my rep and from the support team. Review collected by and hosted on G2.com.
Cannot bulk delete advanced audience targeting; platform can take a long time to pull reports; platform can run very slowly. Review collected by and hosted on G2.com.
I like the intuitiveness of the platform and the ease of use. There are many features & benefits, such as bulk upload, and the ability to copy & paste tactics, Review collected by and hosted on G2.com.
I wish there was a better pacing tool within the platform. I have to manually calculate my daily budget needed based on past spend, and I think the platform should be able to do that for me. Review collected by and hosted on G2.com.
It's super easy to create and manage campaigns. Plus it helps keep all brands and campaigns more organized and easily accessible. Everything is easy to find and layout makes complete sense. Extremely user friendly. Review collected by and hosted on G2.com.
The Centro/terminology is hard to remember for someone who is not inside, buying regularly. I also dislike how long it takes to get the numbers you need for reporting. Sometimes, we need data right away. So, I wish there was something that we could have access to that pulled information faster. Review collected by and hosted on G2.com.
Nothing really, i don't know why we switched to this platform or why even people like it. Review collected by and hosted on G2.com.
I've used this platform for about 3 months now and it's seriously very very difficult to use. I regret the day my company moved towards using this platform. It is highly rated but very difficult to use if you have a lot of customers and campaigns. There is no bulk edit options and you can't edit all the details once the campaign is launched. You cannot open other tabs and work fast enough, the whole user interface looks like a windows 98 software and equals the slow performance. And lastly they have the worst customer support. Review collected by and hosted on G2.com.
What I like the most about Centro is the company attitude. Centro cares about their customers and does their best to go the extra mile. Review collected by and hosted on G2.com.
I honestly can't think of a complaint. If I had to, it would just be that I can't enter a value of less than 1 for a click through rate on a group setup. I have to set it at 1 then go back and edit it. Sure, we'd love to get a 1 ctr, but reality is we are lucky to get a group ctr of .25%, so I want to set the goal at a more attainable level. Review collected by and hosted on G2.com.
Basis allows me to communicate with other staff members about the status of students and interventions that have been made with them. Review collected by and hosted on G2.com.
The interface for interventions (rather than referrals) is difficult to use. This is a challenge because it prevents us from using all the features that could be used. Review collected by and hosted on G2.com.
I enjoy the ease of setting up a campaign, to ensure we are able to reach our goals for our clients. Review collected by and hosted on G2.com.
The system can be a bit "buggy" at times, but for the most part none of the issues have been that big of a nuisance. Review collected by and hosted on G2.com.
The platform is wonderful and getting better all the time. The customer service is amazing! Can't say enough about how nice everyone is to work with. Review collected by and hosted on G2.com.
Can't think of anything to say here..... Review collected by and hosted on G2.com.
The platform is very user friendly. Being new to the programmatic space, both the platform as well as the customer support I've received from Michael Sammut, Chris Timmins and Matt Basil has been amazing. They go above and beyond to make sure I have the tools needed to be successful. The insights reporting tool has been beneficial because we have to provide reports to our members as well as board members. With this tool, Im able to provide a high level view of the campaigns. Review collected by and hosted on G2.com.
There hasn't really been anything I dislike. If I come across issues/questions about the platform, the team mentioned above has walked me through the problem and has provided a detailed explanation on how to avoid or prevent the issue from occurring again. Review collected by and hosted on G2.com.
