Asure Reviews & Product Details - Page 2

The staff we've worked with at Asure has been wonderful, specifically Kaitlyn and Shelley. They have worked closely with me to ensure that their solutions work for our office. We have a number of unique situations and no matter what challenge I've thrown at them, they have a quick and easy solution. I am truly impressed!

Shelley made implementing a new portion of the system so easy. Our staff uses the software every day and they've expressed how easy it is for them to use it. I love how the timeclock integrates with the payroll. It makes my job easier and less room for data entry errors.

Kaitlyn's ongoing customer service has been a true pleasure. Her responses are quick, helpful and kind. I've never been stuck with an issue or a question since Kaitlyn has been on the case! Review collected by and hosted on G2.com.

Occasionally the software is a little clunky feeling. But nothing that impacts use in a large way. Review collected by and hosted on G2.com.

The responsivness to quesstions via email and phone calls. In addition, Assure will not only withhold payroll taxes but will handle paying withheld taxes to the gov't on behalf of their clients so the client does not have to worry about sending in payroll taxes. Review collected by and hosted on G2.com.

We were suprised to findout that they charge an additional fee if you do not use who they recommend for workers comp insurance. I wanted to use a policy I already had in place. In addition, they said they would be able to work with the insurance company and report directly to them the workers comp amount each pay period only to find out they are not willing to do this. I think initially we were told things just to get us to agree to use their services (this was through HR for Health) and then once they had us the realities came into light. Review collected by and hosted on G2.com.

I have less than 10 employees but I need to maintain state compliance. Working with Asure keeps me compliant, gives me an expert to help me make decusions, and help with special projects. I wish I hired them earlier. Review collected by and hosted on G2.com.

I dont have any feedback for this, there is nothing I dislike Review collected by and hosted on G2.com.

Once established, it is seamless. Everyone is very knowledgable. Review collected by and hosted on G2.com.

At times, the response is a bit slow but usually during high volume times. Review collected by and hosted on G2.com.

Asure does a great job with our payroll services.

We truly appreciate everthing they do. They always get back to me asap. Review collected by and hosted on G2.com.

Nothing they are great! Everything they do is wonderful. Review collected by and hosted on G2.com.

They are very easy to contact for customer support. Their directions and assistance are clear and expedient. To use the payroll feature is simple and quick. Review collected by and hosted on G2.com.

The data submitted for payroll is separated into more specific categories when Asure processes the data, which can make it look like it's inaccurate. For example, the total salary for an employee will be separated into the employees witholdings and their deposit amount. Review collected by and hosted on G2.com.

All of the staff at Asure are friendly and helpful. Everytime I have a question or concern they work quickly with me to answer the question or resolve the issue. Review collected by and hosted on G2.com.

The only change that I can find that has not been super helpful is everything going through the automated response emails. Sometimes you don't know if a person is actually working on your submission since you only receive an automated response. Review collected by and hosted on G2.com.

At our church, Asure processes our payroll. They are very efficient and their payroll program is very user friendly. Support staff is very knowledgeable.

Asure answers all of our in a timely & professional manner. Their payroll program is easy to use and very comprehensive with various reports you can run. Review collected by and hosted on G2.com.

We do not have any issues with Asure HCM. Review collected by and hosted on G2.com.

I have worked with Asure through the years and have always felt they are very attentive and responsive with any issues that arise with a client. I also like that they allow groups to get set up with retro effective dates. This has saved a few clients from having to send out notices. Review collected by and hosted on G2.com.

Sometimes it's hard to get a person, but when I do get hold of someone, they are quick to respond and resolve the issue. Review collected by and hosted on G2.com.

Asure is the software that our facility has been using for years and when I started 2+ years ago it was new to me. Since then we have had one major upgrade in software which was about 9 months ago. Although there is now more responsiblity put on us as a customer with the process of Human Resources and Payroll, it is nice to have the higher access. Review collected by and hosted on G2.com.

In our Office is myself, the Office Manager, and an Office Assistant. We both agree that communication with our designated Payroll Specialist is difficult at best. I've also had difficulting in communicating with one of the sales people (& we have emails to give as examples). It is frustrating and inefficient. Review collected by and hosted on G2.com.