Video Reviews
Asure Review
332 Asure Reviews
Overall Review Sentiment for Asure
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Classic, Employee Portal & Employer Portals work as expected. It's a good thing most of our clients like these limitations. I would like to see the ER portal to be user friendly when adding employees, currently very cumbersome. Review collected by and hosted on G2.com.
Their "new" webhelp is much to be desired. They need to go back a few years when it was easier to navigate. Not enough customer facing employees, support cases take longer then they should, but expected due to staffing.
HR product needs help. It's not user friendly and quirks that need ironing out. Review collected by and hosted on G2.com.
The team is very skilled in payroll administration and they have been quick to back up last minute payroll changes. The program is easy to use and Customer Support goes above and beyond. We have both salary and hourly and both are handled professionally. Review collected by and hosted on G2.com.
Can't think of a thing I dislike. There are too many positives about my experiences with Asure. Especially Michael Dale. Long time working relationship, he is great. Review collected by and hosted on G2.com.
I like that Asure payroll syncs with our Timekeeping and HRIS systems Review collected by and hosted on G2.com.
Our local customer service team is very helpful with many things, but seems to have their hands tied with others. There appears to be no way to contact Asure - fax # doesn't answer, phone number is an endless chain of "press 1." Review collected by and hosted on G2.com.
Asure includes all the HR and payroll options I need to successfully run my company. Secondly, from the sales team, to the onboarding the staff at Asure they all know the software and all of the technolgy it takes to have a successful onboarding. Review collected by and hosted on G2.com.
The website is slow and buggy. I have been kicked out of the software while trying to enter payroll. It seems like the servers need more capacity. Review collected by and hosted on G2.com.
I like that the three modules we use are integrated, and that mostly, they work together extremely well. They accomplish what we do in our office every day. Support is responsive. Review collected by and hosted on G2.com.
Asure Advanced HR times out way too soon. There should be a bureau setting. And Asure Time and Attendance should be able to recognize when changes have been made on a page, and when they have NOT been made, and not require the question about "are you sure you want to leave" on every screen. Review collected by and hosted on G2.com.
The support I receive from our dedicated account representative, Taylor and the ease of use for our team. Review collected by and hosted on G2.com.
Nothing I can think of at this time. Very happy. Review collected by and hosted on G2.com.
I think it's pretty straightforward. I like the manual check selection and our rep, Angela, always gets back to us pretty quickly. Review collected by and hosted on G2.com.
It would be nice to be able to access W2s directly from their site. Review collected by and hosted on G2.com.
I like being able to get a live person on the phone. The implementation person is attentive to emails/phone calls. Review collected by and hosted on G2.com.
They do not have the required payroll reports that aid with 5500 testing and workers' comp audits. These reports are standard with any other payroll provider and it does not make sense that they can't produce these or allow at hoc reporting within their system. Review collected by and hosted on G2.com.
Their customer service compared to others is really good.
Representatives are knowledgeable and hands-on with client. There is no need to repeat yourself, as they have good notes. Review collected by and hosted on G2.com.
I dislike the lack of training.
On many occasions when I first started I asked for training as I was used to another company. None was available to me to really get to know system. Review collected by and hosted on G2.com.
