Asure Reviews & Product Details - Page 15

We previously used ADP as our payroll vendor and one of my most favorite things about Paydata (Asure) is that they are a local company. Review collected by and hosted on G2.com.

Well, for instance, today I learned that our 1095's are being generated out of state. Review collected by and hosted on G2.com.

Ease of use for time and attendance software. Trainers were very helpful. Review collected by and hosted on G2.com.

Customer Service needs improvement. We've found them dismissive. Review collected by and hosted on G2.com.

Working with Asure and representatives from Asure over the last I don’t know, 4 plus years, has been seamless. I’d like to think I am a professional in all areas of benefits, however, I am reminded that this isn’t always the case and need assistance from time to time. Asure reps are great in handling all questions or predicaments with a sense of urgency. Review collected by and hosted on G2.com.

It is me. I have a hard time navigating the system. Review collected by and hosted on G2.com.

Asure customer service is very amenable to answering questions. Review collected by and hosted on G2.com.

You have to enter everything separately rather than just having one screen for everything. Review collected by and hosted on G2.com.

Customer service is pleasant to speak with. Review collected by and hosted on G2.com.

Lately having payroll issues. Payroll was processed wrong and had to make sure it was corrected on the next pay period. Review collected by and hosted on G2.com.

Their quick response to issues that need a ticket created. Review collected by and hosted on G2.com.

The amount of time I have to hold on the phone sometimes Review collected by and hosted on G2.com.

Their customer support is first class. They are responsive and a great source of reliable HR support. Review collected by and hosted on G2.com.

The program needs updates regularly to fix glitches. Review collected by and hosted on G2.com.

The webinars are very informative. They are greatly appreciated. Review collected by and hosted on G2.com.

There has been an improvement in our service communications. Thank you. Review collected by and hosted on G2.com.

Ability to talk with a live person on the phone, at least during the implementation. I don't know if this will continue once implementation is complete. Our previous company only had online chat or email. Review collected by and hosted on G2.com.

Inability to create reports requjired for filings with the DOI, the NAIC, workers comp audit, and 401 compliance. The system does not provide the required reports, plus the codes we need to pull into the reports are not available in ad hoc reporting. Other payroll systems have the capability of creating these reports or provide them as standard reports. The reports do not come close to meeting our needs. Review collected by and hosted on G2.com.

Classic, Employee Portal & Employer Portals work as expected. It's a good thing most of our clients like these limitations. I would like to see the ER portal to be user friendly when adding employees, currently very cumbersome. Review collected by and hosted on G2.com.

Their "new" webhelp is much to be desired. They need to go back a few years when it was easier to navigate. Not enough customer facing employees, support cases take longer then they should, but expected due to staffing.

HR product needs help. It's not user friendly and quirks that need ironing out. Review collected by and hosted on G2.com.