AppFolio Reviews & Product Details

The most helpful assets about Appfolio are the integration options, the most useful to me is appfolio and shomojo. The navigation of the software is very user friendly. I love that Appfolio keeps record of EVERYTHING, all communications with our investors, coworkers, and prospects & residents. This keeps everyone accountable and makes past needed information easily accessible . The work flows help to handle heavy work loads, the performance of the entire program has minimal issues and great support available via AI for technical issues, that always get resolved quickly, and for marketing descriptions. The price and ROI are very competitive , and can be curated for the needs to each company. Appfolio is always adding more perks and additional helpful features. I have nothing bad to say about appfolio. Review collected by and hosted on G2.com.

I honestly have no yet found any down sides to appfolio. The only suggestion we have is that they integrate self showings so that we do not have to use outside programs like tenant turners. I know that Appfolio is working on this and being able to verify identity and have the same security with this feature because we just had a video meeting with appfolio and our leasing team about this. We look forward to the end result in the future. Review collected by and hosted on G2.com.

I love that AppFolio allows me to do literally everything on one platform, from having open communication with all residents and prospects to viewing accounting information. It's great that I can view, schedule, assign, cancel, and create work orders, and that I have the ability to control what is on our website. The texting feature is my favorite because it's so convenient to text instead of calling. I also appreciate the search bar feature where I can type in the last four digits of a phone number and immediately know who is calling. Overall, I enjoy everything about AppFolio, and it’s my favorite software to use for leasing and property management. It was also a breeze to set up. Review collected by and hosted on G2.com.

I have nothing I dislike! I have never experienced any issues. Review collected by and hosted on G2.com.

Love the ease to contact tenants and look up property/tenant info without going through paper files.

Love the application screening to verify income. It allows me to automatically screen applicants and verify their info for the credit check and verify banking.

The text blast to all the tenants make notifying tenants easy and I can even use AI to write the message or correct my original message with something more concise and professional.

The software is fast on the cellphone and make working out of the office easy.

The software price is competitive with other similar programs but worth every cent.

When ever I have any issues, I am able to easily connect to help through the help button and get a response in a timely manner. Review collected by and hosted on G2.com.

I wish the email responses actually should the tenant's email so I can look up their file without having to search through the response for an idea of where they live. Review collected by and hosted on G2.com.

I really like AppFolio because of all its cool tools. I love how easy it is to navigate through it and enter the necessary information. How easy it is to make work orders, leases, write lease renewals, or other documents for the residents. Keep documents in the residents' files secured and text right from the application.I really like AppFolio because of its impressive features. I appreciate how easy it is to navigate the platform and enter the necessary information. It’s simple to create work orders, leases, and lease renewals, as well as other documents for residents. I also value the ability to keep documents secure in residents' files and send texts directly from the application. Review collected by and hosted on G2.com.

I really don't dislike anything, so far it's been great. Review collected by and hosted on G2.com.

I like AppFolio Property Manager because it truly streamlines everything into one platform—from leasing and accounting to maintenance and communication. It saves time with automation and makes it easier to stay organized and responsive, which is essential in property management. I also appreciate how user-friendly it is for both staff and residents. Review collected by and hosted on G2.com.

One thing I’ve noticed about AppFolio is that, while it’s very comprehensive, some features—like reporting or certain workflows—can feel a bit limited when it comes to customization. That said, I’ve found that once you really understand the system, you can still work efficiently within it. Overall, the benefits definitely outweigh those limitations. Review collected by and hosted on G2.com.

I love the ease of logging in and the navigation of the site on my phone . It’s easy to find the tasks that I need to do and very convenient as everyone on my team gets email updates for work orders, tenant requests, move outs, move in’s etc. it’s fairly easy to use and I appreciate the system. Review collected by and hosted on G2.com.

I don’t think I have any items that I dislike. It’s great for my work purpose. Review collected by and hosted on G2.com.

I love the mobility of Appfolio. I can do my work while I am out on the property. I can check balances at move-in, prior to releasing keys. I can check the status of who lives where when I am walking the property. I can basically work from anywhere and that has freed up my time for important issues when they arise. Review collected by and hosted on G2.com.

I cannot think of anything further to improve. I mentioned last time that they should give a toggle button for a payment plan on each resident so if they are not in collections or paid in full, we can tag them as in an active payment plan. Review collected by and hosted on G2.com.

I love how AppFolio keeps all units, leases, tenants, and maintenance records in one place so nothing gets lost and everything stays organized. Tenants can pay rent online (ACH or credit/debit), and the system automatically posts payments into accounting, i also love that as a manager I can access this info on the go via a phone or tablet! Overall it is very easy to use and implement. Customer support has been great so far. Review collected by and hosted on G2.com.

My only concern is with the unit inspection template. I really wish there were an option to generate a copy that includes the photos and notes. Having that capability would make sharing completed move-in inspections much easier and more efficient. Review collected by and hosted on G2.com.

The system is easy to use and simplifies things, especially if you’re new to AppFolio. Review collected by and hosted on G2.com.

I would like an actual inventory tab for site equipment. We’ve had issues with equipment going missing, and the current system isn’t detailed enough to track it properly. It would be helpful if you could incorporate a feature where we can specify the site and the employee, add equipment asset numbers for tracking purposes, and include dates for when the equipment was picked up and when it was returned. I’d also like the option to upload a picture of the equipment before it’s taken and then submit another picture after it’s returned, along with noting who signed off on it. Review collected by and hosted on G2.com.

What I like best about AppFolio Property Manager is how it centralizes all property management tasks in one platform. It makes handling lease renewals, work orders, tenant communication, and compliance tracking more efficient and organized. The automation features and real-time updates help reduce manual work and ensure nothing is missed, which is especially valuable when managing multiple properties. Review collected by and hosted on G2.com.

One thing I dislike about AppFolio Property Manager is that some features can feel overwhelming at first, especially for new users. There is a learning curve due to the number of tools available, and certain processes require multiple steps that could be more streamlined. Additionally, customization options for reports and workflows can sometimes be limited depending on the account setup. Review collected by and hosted on G2.com.