Innago Reviews & Product Details

First of all, It is free.

As a property manager, saving an operational cost means saving landlord's expenses and lower the tenant's expenses.

I didn't expect too much of customer service at first, however, I was wrong. very responsive and willing to help their customers! I know there are some glitches and hiccups but none of them are perfect. some of my issues has been resolved very quickly, others are not but it is not the end of the world. I would feel bad if my issues were not treated with paid services. I've been using Innago.com for several years and it made my job much easier.

I've also tried other free services, but Innago.com is way better than other free services. Hope they don't start charging subscription fees because many of users like me will be very disappointed. Star as you are! I will stay in here! Review collected by and hosted on G2.com.

sometimes, the site is being laggy. Also recent site update was not as I expected..Wish they can give individual user to choose original version vs newer updated version.

Some of features has to go through them such as deleting payees.

If user have more control of the site, that would be great! Review collected by and hosted on G2.com.

I really like using Innago for property management because it makes rent collection straightforward with a nice mobile user interface and no fees. I find it very reliable overall, and the very low fees for ACH transactions are definitely a plus. Innago serves as a good alternative to traditional methods like cashing paper checks, which I find cumbersome. The initial setup was very easy, and that adds to the overall positive experience I have with it. Review collected by and hosted on G2.com.

Nothing in particular. Sometimes it is confusing where to start in order to modify or renew a lease. Like do I start under Tenants, Properties, Leases & Files? I end up figuring it out but it's confusing sometimes. Review collected by and hosted on G2.com.

I love that Innago is easy to use and reliable. It does exactly what it's supposed to do without any issues. Everything from payments to communication is seamless on their platform. It's a great tool for keeping up with lease renewals and seeing the overall stats of a home. I also find it helpful for managing rent payments and work orders to keep track of the history of the house. The initial setup was extremely easy, and it does everything we need without the need for any other tools. Review collected by and hosted on G2.com.

Nothing! I would not change a thing about this platform. Review collected by and hosted on G2.com.

Easy to use: Innago is convenient to use, making it perfect for busy landlords like me.

Streamlined rent collection: I can set up different payment accounts for different properties, which has saved me so much time and effort.

Supportive customer service: The Innago team is incredibly responsive and helpful - they've answered all my questions and gone above and beyond to ensure I'm set up for success.

Comprehensive reporting: The software provides excellent reports that make it easy to track income and expenses, making it perfect for bookkeeping and tax filing.

Time-saving: Innago has greatly reduced the stress of financial reporting and has saved me a lot of time. Review collected by and hosted on G2.com.

The lease agreement templates are too short. Review collected by and hosted on G2.com.

I use Innago for my student housing properties and I really like that it's free and super user-friendly. It allows me to automatically send late payment notices, setting firm boundaries with tenants. I love their new feature for leases, which is easier for tenants to use compared to DocuSign and doesn't cost me extra. I also appreciate that it lets me add multiple line items, making it easy to charge utilities separately and letting tenants know exactly what they are paying for. The ability for tenants to submit maintenance requests is great, and I love that it automatically sends payment reminders to tenants. Overall, it's a great app that perfectly meets my needs. Setting it up was super simple. Review collected by and hosted on G2.com.

I don't have anything. Review collected by and hosted on G2.com.

I really enjoy the ability to keep track of everything in one area. I love that Innago makes it easy to have everything in one place, which includes managing maintenance requests and invoicing. The system allows me to easily visualize my balances and payments, which is very helpful. I appreciate the great contract system they have online that lets me plug in my own contracts. It's extremely affordable, which I really love. Their customer service is impressive as they follow up a lot, and huge kudos to them for that. Setting up was very easy and native, making the process smooth. Review collected by and hosted on G2.com.

The system seems sluggish at times. It would be better to have access to the tenant's side of the portal, even if just as a mock, to help answer their questions. Additionally, connecting with native warranty plans is something I wish was better integrated. Setting up new tenants is a bit hard initially, though it gets better once you get used to it. Review collected by and hosted on G2.com.

It has all the features I needed to track rentals and manage properties. I especially like being able to receive payments electronically. Customer support has been very responsive for minor issues I ran into. And, for a small time landlord it is amazing all I get with no subscription fee. Review collected by and hosted on G2.com.

There have been a few times where it wasn't intuitive how to perform a task I needed to but with an online search I was able to find the answer. I found sometimes that Innago help didn't give the answer or the answer they give didn't seem to match what I saw in the app. But, all of this was pretty minor. Review collected by and hosted on G2.com.

I absolutely love Innago for its minimal cost and how it allows me to manage many rental properties, both commercial and residential, with minimal effort. It takes care of most of the work, and I only need to monitor it. Innago handles tenant interactions and manages rent collection, which frees up my time significantly. I give it a five-star rating and would recommend it to small landlords, especially because its pricing model is literally minimal. The setup was very minimal, and I'm so happy that I did it. Review collected by and hosted on G2.com.

I mostly like everything, a few minor tweaks but nothing of major importance. Review collected by and hosted on G2.com.

I like that Innago is a great universal tool that's free for landlords to start with. It's user-friendly on both ends, being tenant-friendly and also landlord-friendly. Compared to other programs I've used in the past, like OneSite and Yardi, Innago stands out for its user-friendliness. The dashboard is soft on the eye and easy to understand. You can maneuver throughout the tabs to locate what you need. It's a great tool for landlord professionals. With my decade of property management experience, using Innago is great, and it might be even better for someone with six months to a year of experience. Review collected by and hosted on G2.com.

I don't have much negative to say about Innago. The one thing they could improve is having more of a call center. Sometimes you want to talk to a person immediately instead of leaving a message. Review collected by and hosted on G2.com.

I am most impressed by the rent collection feature and by the way they keep everything updated and consistently add new features. Review collected by and hosted on G2.com.

Setting up annual rent increases is a little unwieldy. It would be nice to just be able to put the rent increase % and the date it takes effect each year. Review collected by and hosted on G2.com.