Buildium Reviews & Product Details

What I like best about Buildium is that it brings important property management tasks into one platform. It helps keep tenant information, rent payments, maintenance requests, and property records organized and easy to access. The most helpful aspects are its user-friendly interface, time-saving features, and convenient communication tools. These benefits make daily tasks more efficient, reduce manual work, and help property managers provide better service to tenants and property owners. Review collected by and hosted on G2.com.

One downside of Buildium is that some features may take time to learn, especially for new users. Certain advanced features may also require higher-priced plans, and occasional technical issues or delays can affect the workflow. Improving the ease of navigation and providing more affordable access to advanced features could make the platform even better. Review collected by and hosted on G2.com.

Buildium is user-friendly and easy to pick up. The reconciliation pages make it simple to spot discrepancies quickly. Automated alerts, such as rent reminders and late notices, save time on routine follow-ups. Owners can log in to view financial statements and property performance on their own. Built-in background and tenant screening keep everything in one place, and centralized financial tracking with automated rent and fee tracking keeps the books organized. Review collected by and hosted on G2.com.

Document and financial report customization is limited. Live phone and ticket-based support is restricted to higher-tier plans (Growth and above), so basic plan users rely on self-service resources. Unassisted onboarding can be frustrating for small teams, and complex trust accounting or bank reconciliations can cause friction. Review collected by and hosted on G2.com.

I like that Buildium is mobile and that I can do everything from my laptop. It lets me work seamlessly from home and the office. It keeps track of my payments and sends out late notices, so I don’t have to do as much myself. It saves me a lot of time and energy. I use the resident portal to communicate with everybody at one time. It also lists my properties, does the application process and handles my leases, which saves me time and money. The onboarding team made everything very easy. Review collected by and hosted on G2.com.

I haven’t found anything that I dislike about the product yet Review collected by and hosted on G2.com.

I use Buildium for property management, and I find it very user-friendly. The software is predictive and easy to use, which makes my tasks more manageable. I'm particularly fond of the banking, reports, and file-sharing features offered by Buildium. I also think the interface between tenants and property management is very attractive. The organization of the software is awesome, which adds to its overall appeal for me. Review collected by and hosted on G2.com.

Once in a while there's a glitch, and having an undo feature would be really helpful. There have been instances where I entered a reference number for a bill, and the system didn't catch that the same reference number was previously entered. This led to accidentally paying a bill twice because I relied on the system to catch duplicates. A list of recent actions taken might also be beneficial. Also, a few tenants have had a hard time logging in to their accounts on the Buildium app, and have been really frustrated about that. It has taken some time to work with them to help, but I wasn't able to fix the problem. Review collected by and hosted on G2.com.

The most helpful thing about Buildium is that I can have everything related to the property, unit, and tenant together in one place. I don't need to have different programs to save important information, it is right at my finger tips. It is a valuable piece of software for property managers. Review collected by and hosted on G2.com.

Two things about Buildium that could improve.... First, I need to manually enter my water charges for 158 units. I have used a program called Appfolio for another client, and they have a feature that allows their users to upload a template, which posts all charges to the accounts for their property manager users with the click of a button.

Second, I email and mail my all of tenant statements, but I only mail my statements to 30 of the 158 units. Buildium used to print the tenant statements for me to a PDF file separated by property and in order by unit. Now, it seems they are printed in order of a lease number that is automatically generated by Buildium. I had to create a Google Sheet in order for me to "find" the 30 statements that I need for mailing easier. My Google Sheet has the property and unit number and what page they can be found in the document. I highlighted the 30 pages that I need to print in my Google Sheet and manually print from the PDF file the pages that I need to mail each month. The Google Sheet does need to be manually updated periodically as tenants leave and new tenants take over the unit. Review collected by and hosted on G2.com.

I've been using Buildium for since 2014. The Buildium phone application allows me to leave the office and work on the fly. The web based app on my computer is quick, and comprehensive. It is easy to find and look at a tenant or homeowner profile and get a complete picture of the information and ledger. The notification of work orders and ease of use in assigning them to a vendor/employee faciliates faster solutions. The support database is great and helps me solve my own Buildium issues. Having the app send out reminders without my involvement is invaluable. Review collected by and hosted on G2.com.

My only real dislike is not having the flexibility to have multiple screens open. I'd like to be able to enter the date field using keyboard instead of mouse driven calendar. My suggestions to improve the product would be work flow based and not lack of development. Review collected by and hosted on G2.com.

One feature I really like is how it keeps the rental payment list more organized. The invoice feature and the different modes of payment make it easier for tech-savvy tenants to manage their accounts and stay on top of their payments. Review collected by and hosted on G2.com.

There’s nothing wrong with Buildium. For me, the main difficulty we face is explaining the technology to people who aren’t very tech-savvy, especially elders and seniors. Many of them don’t trust applications, or is lazy to study one. They aren’t very flexible or comfortable with this kind of technology. Review collected by and hosted on G2.com.

We manage multiple properties for different owners, and this platform makes it easy to keep track of everything in one place—accounts, payments, bills, and leases. Review collected by and hosted on G2.com.

I wish it were easier to transfer a tenant to a different unit, but that situation doesn’t come up very often. Review collected by and hosted on G2.com.

That the owners can see what's happening Review collected by and hosted on G2.com.

Nothing works on their software. Applications don't work, Bank feed doesn't work. Customer support is terrible, they only work through email. They'll take over 2 weeks to help with your issue and if it's not a quick fix, like just restarting the app or launching it in a different wed browser, they will just stop responding to you. Review collected by and hosted on G2.com.

Builidum has a good tenant portal, however there other areas they need to greatly improve on. Review collected by and hosted on G2.com.

Buildium customer service has been awful. They advertise they have great customer service however I have an unresolved issue with them going over 4 months now. I have followed up weekly and they barely reply, making me email them 3-4 times for every once they reply. When they do reply, it is delay tactics and no real updates. Review collected by and hosted on G2.com.