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PP
Phil P.
Sr. Program Lead, Customer Service
Small-Business(50 or fewer emp.)
What do you like best about Algonomy Omni-channel Personalization Suite?
No matter what business you are in, if your forecasting is off, your entire business model has the potential to slip. With Algonomy, we can see a better, more detailed prediction of where we are going. Review collected by and hosted on G2.com.
What do you dislike about Algonomy Omni-channel Personalization Suite?
While I certainly understand the concept of Hyper-personalization, something which Algonomy specializes in, I think it can also foster a sense of being overwhelmed. Some of the greatest user experiences are created by chance. If Hyper-personalization were to reach its fullest potential, the ability for a customer to find something organically, one could argue that they become less involved in their consumerism. Review collected by and hosted on G2.com.
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